Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“NEVER book with opodo, 3 months since flight was cancelled, still awaiting refund despite the fact airline refunded my money 2 months ago...”

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Posted 3 years ago

“They sell me a ticket and send booking number. But airline company says there is no booking on my name.”

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Posted 3 years ago

“DO NOT USE THIS APP DO NOT USE THIS APP They are making a fraud, taking money from accounts as long time they have a card detailed without using the app HORRIBLE HORRIBLE HORRIBLE”

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Posted 3 years ago

“8 months since flights cancelled, still awaiting g refund, won't reply to emails, phone numbers listed are not answered DO NOT USE...”

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Posted 3 years ago

“Rubbish travel agent. Never book with them. You’ll never get hold of their agents and if you do you’ll get nothing buy false promises.”

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Posted 3 years ago

“Never buy ticket from them ...”

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Posted 3 years ago

“Never book through Opodo, and never trust anything they say. I had a booking which the airline cancelled in April 2020; the airline offered full refunds through agents, and Opodo said they would sort it out, but since then I've had a long series of excuses and contradictions, a lot of silence, and no money. Right now Opodo's chatbot says "I don't see any pending refund request at the moment". Never book through Opodo, and never trust anything they say.”

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Posted 3 years ago

“They are terrible. Never book anything from them and it is impossible reach them.”

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Posted 3 years ago

“Its fraud!!!!!! Never buy from them!!!! I lost my money.....”

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Posted 3 years ago

“NEVER NEVER book with opodo. The biggest scammers out there. I have been trying to get my refund since December 2020. The airline also confirmed to both me and opodo that the money was refunded via charge back as early as September 2020. After a lot of chats, emails they just keep pushing and don't pay back. You will be sent from pillar to post. Also not available by phone. They don't solve anything. Outrageous company.”

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Posted 3 years ago

“This people booked my flight in a day where there’s no flight..they’re forcing me to fly on different date. now they want me to fly from another airport 200km away by adding $50. Ask for refund and they said they’ll refund in 120 days .. this people ruined my whole trip and vacation. Fraud guys...”

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Posted 3 years ago

“I've never had any problem with them. fair enoguh”

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Posted 3 years ago

“Opodo is fraud company, they will not refund you ever, I never received my refund despite the fact airline refunded my money”

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Posted 3 years ago

“This is the worst company no costumer Service They charged me extra fees plus $59.99 with out my authority never answer my emails not recommended all”

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Posted 3 years ago

“They have took £59.99 from my account with out my knowledge. They are scam”

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Posted 3 years ago

“no customer support - bought a return trip but they cancelled outbound flight meaning I cannot return ( as I wont be able to go), trying to cancel the return but cannot contact anyone about it.”

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Posted 3 years ago

“i wanted to change bookings and they (opodo) did not get back to me. the airline could not assist and i advised deal directly with opodo. now im being told it was a no show when i ended up paying almost double for a new ticket. opodo says they can refund me but i feel cheated as they did not respond to help me change the booking. I WILL NEVER REFER ANYONE TO USE OPODO, NEVER!!!!!!”

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Posted 3 years ago

“Misleading and slaps on a large fee instead of giving you a bargain. Avoid and go directly to service providers. Don’t make my mistake!”

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Posted 3 years ago

“E Dream/Opodo booked our flights to Greece...Just flights...They added on a MEDIATION FEE of over £100 plus just to pass us on to EasyJet website....with no deduction except 59.99 that they would deduct from the (non discounted) flights providing we subscribed to Opodo for a year. Nothing was said on the Dream website that if you press the Opodo button the booking would go through Opodo and the booking continued through Opodo. The return flight costs from Opodo was £872!! The same flight cost from Easyjet was £763. We called my bank and disputed the flight cost. We got back the difference. We are now waiting for Opodo to realise that when our so called 3 week trial stops that they will not be able to charge us the subscription fee. I say again there was no discount at all even tho they said we would save money if we subscribed to Opodo. Devious and verging on something else that if I mentioned it they would probably sue me!!”

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Posted 3 years ago

“Opodo ont de mauvaises pratiques commerciales et mon expérience au support client lamentable. 1) Leurs rabais sont mensongers ; un simple comparatif avec la compagnie aérienne d’origine aux mêmes dates (AirCorsica) nous a permis de constater un prix supérieur de 15-20% (628e vs 500e) ... 2) Il y a des frais “cachés” pour la modification des billets (60e/billet sans l’option prime - EN PLUS des frais de la compagnie aérienne - en l’occurrence 70e/billet avec AirCorsica) ; l’offre mensuelle prime de 50e par mois ne respecte pas le droit à l’annulation (La compagnie émettrice du billet n’est pas tenu de rembourser). 3) Finalement la modification au téléphone n’a pas pu se faire ; on m’a raccroché pendant que je cherchais mes informations de paiement ... 45min de plus a attendre au téléphone.. En conclusion à éviter fortement !”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,742 reviews