Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,813 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an unpleasant experience booking domestic flights in Thailand through Opodo. I purchased a flexible ticket with Vietjet, but upon check-out, I discovered that the ticket had the wrong date. Opodo's customer service was unhelpful and instructed me to contact Vietjet directly. Unfortunately, I learned that changes to the ticket were only allowed within 60 days of purchase and no other modifications were permitted. Dealing with Opodo's customer service was frustrating, and I had to reach out to Vietjet on my own to request changes. In the end, I had to cancel the ticket without a refund and spent a significant amount of time resolving the issue. I would not recommend using Opodo for flight bookings.”

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Posted 2 years ago

“unbelievable! they sold us a flight (charged a fee for that), our flight got cancelled by the airline - airline told us to seek full refund from Opodo - Opodo said the airline never "refunded them" and couldn't confirm the cancellation. And now they just ghost us ... really avoid using podo at all cost - I learned my lesson - i will pay a bit more to buy flight direct from airline and not route through "agents" like Opodo.... what do you get from them... SERVICE? just injustice!!”

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Posted 2 years ago

“Pay for a ticket and get the itinerary from the airline. Alright. Then an email arrives from Opodo, "please verify yr ticket using this email address," which has your name but the wrong address. Curious. Then notice that it was paid for with visa ending - not yours. Reread their email and wonder why "edreams" is mentioned. Unless you enjoy giving money to crims, don't do it.”

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Posted 2 years ago

“OMG they are real scammers, beware.. you will get cheapest tickets online but you wont be able to board the plane for sure...”

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Posted 2 years ago

“The worst third party ever! Do not deal with them‼️‼️ When I checked the flight it was £50 for 2 people from Budapest to the UK. When I clicked "buy", it took me to their website, where they changed the price, ‼️without notifying me about the change‼️..., that's how I got charged over £110 for the exact tickets. I called them to cancel and get a full refund. Aris Baba and Satyam Kumar tried to help, but they could not because of their disgraceful policy. They told me to call the company I am flying with, although I called them, I knew they couldn't give me a refund...because it wasn't them who charged me in the first place. Please do not deal with them, because they are scammers and what they do to people is unacceptable and disgusting!”

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Posted 2 years ago

“Avoid at all costs, i have booked with opodo in January. But received an email of my return tickets have been cancelled, called for an explanation. I was given NOTHING, just it is cancelled and a refund that will take up to one month. Left us without return tickets and we cannot find any everything is booked up. They have put us through immense stress and disappointment. Avoid using them, no help at all from customer service.”

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Posted 2 years ago

“The price of the flight was competitive, but as soon as I added on luggage they were more expensive than the airline direct - on looking into it carefully, they charge almost double for luggage, and that's with the cost of Prime added to it. Really disappointed.”

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Posted 2 years ago

“AVOID AVOID AVOID AVOID booked flights charged us £127 with out our knowledge Scumbags”

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Posted 2 years ago

“I have been waiting for 11 months now to be refunded by Opodo for a flight the airline (KLM/Delta) canceled (about 250 USD). No matter how many e-mails I send to claim the refund I always get the same response "As we have already requested refund to the airline as soon as we are getting any update from the airline will update you the same ." When I turn directly to the airline they reorient me to Opodo.”

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Posted 2 years ago

“Booked flights and return leg was cancelled in May 2022. Booking status is 'refunded' but I haven't been refunded and am still pursuing £600+ in flight costs. Next step is small claims court, HQ is in Hammersmith London, although parent company eDreams HQ is in Spain. I'm interested to see if I get a standard meaningless apologetic response from Opodo, or if somebody actually looks at my case. Booking reference 8876883233”

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Posted 2 years ago

“Wenn es darauf ankommt, lässt Opodo einen im Stich. Ich wollte beispielsweise einen Flug stornieren. Die App hat hier leider immer nur eine weiße leere Seite geladen. Ich heute mich dann an die Fluggesellschaft gewandt. Diese meinte, dass eine Erstattung kein Problem sei, aber von Opodo initiiert werden müsste. Kontakt zu Opodo aufzunehmen ist sehr schwierig und überhaupt nicht kundenfreundlich gemacht. Also ich es geschafft hatte, wollte man mir nicht weiterhelfen und speiste mich mit vorgefertigten Satzbausteinen ab. Null Kundenorientierung und das eigentlich erstattbare Geld ist weg!”

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Posted 2 years ago

“Booked me on a flight that changed its time so now I miss my connection! Refusing to refund me! What a scam🤬”

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Posted 2 years ago

“Worse company never recommend very bad money stolen company. Opoda stolen two time my money 2021 I booked ticket with opoda and when Arrived airport they no let me fly but I same time Opodo and air line and keep calling all day and night but they told me we I can’t refund your money and I lost £750 and customer service very bad no cooperative at all And now February 2023 I again booked tickets and they no refund prime money and they took more money from my card as shown on ticket price they are not honest company never ever use again and no recommend any one Be away from this company better book with direct air line they cheaper then this fake opoda . Waseem”

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Posted 2 years ago

“DO NOT BOOK WITH THEM, THEY ARE SCAMMERS, THEY WILL ADD HIDDEN FEES TO YOUR BOOKING”

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Posted 2 years ago

“They got me with the sneaky subscription charge, 55 euro basically for nothing. Wasn't clear at all when booking that they would do that. (probably hidden in some small print) Will never use them again!”

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Posted 2 years ago

“Flight cancelled by airline... Opodo doesn't even know about it. Instead they do everything they can to keep the money they were reimbursed by the airline and pass you from one stupid chatbot to another terrible email support. I've never in my life seen such fraudulent business practices. Obviously their goal is to annoy the customer for so long until they give up. My advice: Don't give up and keep on pursuing your case, because that's the only language they seem to understand. And if you haven't had the amazing Opodo experience yet, don't book with them in the first place! You're better off paying directly with the air carrier, even if it costs a couple of bucks more.”

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Posted 2 years ago

“Avoid this company like the plague. I booked return direct flights for 2 from Newcastle to Antalya. 3 days later the airline changed the flight to indirect with stops at Birmingham causing additional 3 hours on flights. I contacted opodo and stated I was not happy with this and would like to cancel. They told me I had to get in touch with the airline to cancel myself but if the airline said I could have a full refund they would give me a full refund of £449.72. I contacted the airline the following day who agreed to cancel and full refund and sent me an email to that effect. I then contacted opodo again and sent them the email from the airline. Opodo said they would refund my full costs but it could take up to 30days. 3 days later I received an email from opodo saying they had received the refund from the airline and would issue me a refund of £377. I called them again to be told that was all they were prepared to refund me but to fill out a complaint form to have them resolve it. I filled out the form and emailed it to them yesterday and received a reply this afternoon stating they would not be refunding their charges only the airlines, I have attached their reply below and will be seeking advice from trading standards. I have never dealt with a more unscrupulous company ever. Dear Customer, First of all, we would like to thank you for contacting Opodo and apologize for the delay in our reply. Your Opodo booking number: 11225484651 We are sorry to hear that you had an unsatisfactory experience with us and we apologize for any inconvenience this may have caused you. Regarding a refund of the service fee of your booking, we would like to remind you that, according to our general terms and conditions, the service fee is a non-refundable part of the payment. The service fees are charged for the mediation services provided by Opodo, which are deemed to have been fulfilled upon confirmation of the booking. As a result, we are unable to issue a refund of the fees. We hope you understand that the fees are non-refundable. For further questions we are happy to help you. We are at your disposal for any further questions, please do not hesitate to contact us. Thank you again for contacting Opodo Kind regards Hossam. A Opodo customer care”

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Posted 2 years ago

“About Opodo Reviews 313 • Bad TrustScore 1 out of 5 1.1 opodo.uk Company activity See all Unclaimed profile No history of asking for reviews People review on their own initiative Reviews 1.1 313 total 5-star”

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Posted 2 years ago

“Cancelled same morning but kept £340.17p Booked flights on 05 January for £1,287.69. Cancelled same day but Opodo took more than six weeks to refund any money and then kept £340.17. Having looked into this further, as far as I can tell, Opodo is just a bit of a scam really. They advertise that you can book the cheapest flight tickets with them and save with Opodo. But they just appear to sell tickets with a large mark up. Maybe when they first started as a company they had better prices but now they appear to charge about 25% + compared to booking directly. Just avoid scam companies like this… although it can be difficult as they pay to be top of Google searchers even if you try to search for a specific airline and at first you can think that you are dealing with the airline but actually you are dealing with Opodo. ------------------------- Later update .... on pressing and pressing them further, Opodo said the money they kept split down to: - Easyjet's fee for cancellation of 49 GBP and the extra fee for booking through Opodo of 44.42 GBP (both non-refundable). Both fair enough. But there was an extra baggage fee of 246.75 GBP that Opodo added and that they won't refund. So ... if you book through Opodo and not the airline, you will be charged extra service fees (that will not be refunded if you cancel) and "additional products fees" that Opodo apply to your booking. Opodo said that any payment for hold baggage etc was a non-refundable element, even though the airline do not take the money. Just book through the airline. Don't use Opodo. There are no up sides to using Opodo but there are plenty of reasons not to use Opodo. Unless you really enjoy paying extra money that you may never get back and love talking to chatbots. Now on to an irritating legal battle.”

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Posted 2 years ago

“what a complete joke these scammers are 3 years on and they send me an email saying they have requested a refund from Qatar airways i spoke with Qatar airways over 2 years ago and they told me that they have refunded OPODO/EDREAMS the full amount as they cancelled my flights these people at OPODO are just trained to lie lie lie and steal your money they are complete thieves and scammers please people NEVER USE THIS SCAM SITE and get the word out there about these scammers”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,813 reviews