Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG why I have not checked these reviews before downloading the app, seriously this app is fraud. no one is taking care of my concern either,”

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Posted 6 months ago

“Be aware of this unprofessional app Beaware of this unprofessional app. They sell you a ticket and then on the day of the flight you get denied boarding because the airline didn’t get the correct instruction from this people and sold your ticket to someone else and your holiday will ruined as it did happened to me and you end up paying thousand of euros more. Don't recommend please think twice before paying them”

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Posted 6 months ago

“Notre vol a été annulé et OPODO nous a remis sur un autre 2 jours plus tard sans demander notre avis. Ils ont validé d’eux mêmes ce voyage. La compagnie aérienne n’a donc pas pu gratuitement nous basculer sur un vol qui nous convenait. Passer par ce site de voyage nous aura fait perdre énormément d’argent. Impossible d’avoir un numéro de téléphone pour les joindre. Honteux.”

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Posted 6 months ago

“Worst experience ever !!!!! I call Opodo and it says that it hasn't received any money, reimbursed by Vueling, I call Vueling and it says that they sent the money on March 30 (today, April 22). I call Opodo again and they finally confirm that they have the money but I have to wait another 10 working days but not all the money paid , they will keep so service used.”

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Posted 6 months ago

“Charged for £69 for a prime membership that I never consented to”

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Posted 6 months ago

“Terrible service at all”

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Posted 7 months ago

“Save your money! It’s cheaper to book direct and the opodo app will book the wrong thing and if you don’t notice in time you’re not getting a refund!”

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Posted 7 months ago

“Hi Opodo is a scam and we’re unable to handle a booking change and deliberately let me run into a non refundable booking situation with the airline. Never book Opodo again…”

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Posted 7 months ago

“Charged my bank account for a membership I never gave consent.”

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Posted 7 months ago

“As everybody else has stated - Opodo are just scam artists masquerading as a legitimate so-called company. They are liars and never will I ever be entrapped into using them again. I really begrudged even giving them ‘one star’ because in effect they admitted liability for my booking but then rescinded and stole my money. I’m going to do everything to claim it back. Disgusting behaviour. AVOID AT ALL COSTS!!! Do not use this intermediary ‘service’ if you can avoid.”

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Posted 7 months ago

“Stay away!! Dreadful customer service, total scam. If you book with them a flight, the confirmation booking reference they give you won't be recognised by the airways company. Stay away at all costs !”

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Posted 7 months ago

“NEVER AGAIN - WORST CUSTOMER CARE I have used opodo for the first and LAST time. Booked flex ticket which due to illness, had to change. And the nightmare begun. Kept on receiving messages 'oups something went wrong, please try again later and so on....'. My numerous attempts to contact customer service were met with such indifference in addition to been lied to: 'someone had been trying to get in touch with me....only I WASN'T PICKING!!!!' What a joke!!! My attempt to have the dates of the flight changed was never honoured....but the extra charge for the flex booking was!!! Absolutely absurd!!! Zero customer service - Zero care - and a lot of shame. Stay away from opodo at all costs!!!! Date of experience: April 03,”

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Posted 7 months ago

“This is not a company they are a total ripoff stay clear we’ll clear or you’ll get burnt”

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Posted 7 months ago

“Avoid at all cost!”

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Posted 7 months ago

“Dishonest quoting of the cheapest fares. Opodo despicably tries to entrap customers into Prime. A painful lesson to be learned but, in future, I will contact airlines directly to get much cheaper flights.”

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Posted 7 months ago

“Absolute scam artists!!! Charged for a membership I never took and refusing to refund my funds back. Having to raise a claim through my bank. Absolute disgrace of a company AVOID AT ANY COST!”

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Posted 7 months ago

“Horrible company with extremely bad customer service. I had a change in circumstances due to a court case that I had to attend in Singapore. I contacted the airline that I booked through Opodo and they were willing to make the change, however Opodo refused claiming that they had to stick to their original policy despite my uncontrollable circumstances. All in this has been a terrible experience for me and I advice everyone out there to not use Opodo for any of their future travel bookings or plan. By far the worst booking company I have ever dealt with. I would give it no stars if I was able to.”

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Posted 7 months ago

“Very disapponting experience with opodo.Get charged for a membership i never took and do not even get a full refund”

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Posted 7 months ago

“I cancelled my subscription, then after a year they charged me again for another year of membership. I tried several times to contact them about their mistake with no answer. I finally had to cancel my credit card and get another one.”

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Posted 7 months ago

“This is the worst company I've ever known. I've been waiting for a refund since September. I keep getting told the airline is unreachable, but that seems unlikely. Crooks.”

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Posted 7 months ago

Opodo is rated 1.0 based on 1,742 reviews