Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“I have bought 6 tickets from Alicante to Warsaw and made mistake in the date of flight (booked for June instead of July). I called them the same day with the request to change my booking with Wizz Air, which is normally should be with no additional charge and doesn't take a lot of time if you do it directly with the airline. Opodo agent told me that he had written request to the airline and I have to wait up to 72 hour for the outcome ( which I did not receive). Each time I called them each time I received the same answer(we made request, wait for 72 hours). It's been 11 days since I've been trying to resolve my issue with this company. I spent a lot of time hanging on my phone, it took me a lot of nerves to hear the same answer again and again with no outcome for such a simple request. This stressful experience is still going on. I am not sure if they will change the booking, if I can save my money, I can’t plan my journey. And yes, I also have prime membership which is completely useless in terms of customer support. It’s definitely better to book directly with the airline and avoid such a service.”

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Posted 7 months ago

“Do not use Opodo. Previously when we travelled at the airport we dad to pay £150 extra despite booking for luggage inclusion. Now they have today tried to get £69 for ‘ Prime subscription’- which we did not want. Fortunately our bank picked this up so must have previous problems with Opodo. How do they get away with all these scams?”

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Posted 7 months ago

“They stole 100$ from my card saying I signed up for prime which I didn’t and when I told them they refused to refund my money careful it’s scam and they are stealing you”

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Posted 7 months ago

“Would leave zero stars if I could.. 0/10 do not recommend at all. No discounts any better than a good search can get you anyway. Customer service is completely lacking, just a "thanks for your patience" it's been 2 weeks since I was charged - even though I haven't used the account in 3 years, its not my account anyway AND I HAD already cancelled it. Once when I realised the "discounts" were rubbish and then again last year when all this happened before ! Yet STILL charged the annual subscription fee AGAIN for something that's been cancelled!”

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Posted 7 months ago

“Opodo is a complete scam company. For the third time, I paid for the boarding pass both in the program and at the airport.”

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Posted 7 months ago

“If it was possible I would give them no stars. Please do not buy your tickets from this company. I actually think its actually a scam and illegit company.”

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Posted 7 months ago

“Do not use this company they are Scammers you book a flight etc and the price looks competitive so you book it, but then you pay the price, fees then 2mths later £89 will be taken from your account without your authorisation for Opodo membership !! You call to tell them that you have never subscribed to being a member and your talking to an operator in India who isn’t really interested only peace offering is £40 credit off your next booking.”

Helpful Report

Posted 7 months ago

“already talked last year 2023 with your support person that I wanted to cancel my subscription. Than Monday 27.05.2024 again money was taken from my card for 1 more year subscription, I called support team and nobody wants to cancel my subscription, can not delete my credit card details after I log in I spend more then 30 min on phone with 3 different person and still didn't any confirmation that I DO NOT WANT to be charged from my card. I don't want you service any more!!! Somebody needs to confirm this to me. It is unacceptable what you are doing to me Really bad service.”

Helpful Report

Posted 7 months ago

“I never heard of this company until this morning when they attempted to take £59.99 from my account & luckily my bank blocked it, but then I find that This company took £59.99 out my account last year. This is a scam😡”

Helpful Report

Posted 7 months ago

“On May 22nd I bought a flight from Seville to Paris from Opodo. The price of the flight on the airline's website was €98. Opodo offered the same flight for €84 on the condition of becoming a Prime customer (with a 30-day trial period, free and cancelable at any time). I found the offer attractive, but was wary of Opodo due to its bad reputation. So I decided to hedge my bets and take a screenshot of the price and Prime membership terms and conditions. Then I bought the ticket. What was my surprise when I saw that Opodo had charged me €130. The reason for this, they argued, was that their system didn't register me as a Prime member. I called the next morning and a lady from support listened to me and said: "You are right, but I can't do anything, I just work here." I later received the link through which I could file a complaint with Opodo's finance department. Still without success. They completely ignored the screenshot I took. I feel cheated and have not only lost money but also my time. I recommend anyone who has been scammed by Opodo to file a complaint with the European Consumer Protection Agency and share their experiences on websites like this one. I have also initiated a dispute resolution process with my bank to reclaim the funds. Only consumer pressure will bring an end to this company's deceptive practices.”

Helpful Report

Posted 7 months ago

“I had a horrendous experience with Opodo while trying to manage my return flights from Mauritius to Almaty through Delhi. Here are the details of my ordeal: 1. **Cancelled Tickets with Partial Refund**: While in Mauritius, my return flights from Mauritius to Almaty via Delhi were cancelled. Opodo offered a refund, but only for the Mauritius to Delhi leg of the journey, leaving the Delhi to Almaty ticket non-refundable. This significant financial loss was not clearly communicated upfront. 2. **Lack of Refund Clarity**: Opodo did not inform me that the refund would be partial. Had I known, I would have requested an exchange for better alternatives instead of being left with only half the money returned and no viable travel options. 3. **Lack of Direct Flight Alternatives**: By the time Opodo cancelled my flight, no direct flights from Mauritius to Delhi were available. The only remaining options required a stopover in Mumbai, which necessitated an Indian visa that I did not have. 4. **No Assistance Provided**: Despite my urgent need for assistance, Opodo was unhelpful in resolving the situation. As a 7-month pregnant woman, I was left stranded without support, unable to purchase a new ticket or endure a journey of more than 30 hours, which were the only options available on their platform. 5. **Stress and Health Concerns**: The careless attitude of Opodo's customer service caused immense stress, jeopardizing my delicate pregnancy condition. Their lack of empathy and unwillingness to assist left me in a highly distressing situation. Overall, my experience with Opodo was appalling. Their indifferent and unhelpful service, coupled with the financial loss, lack of clear communication about refunds, and lack of viable travel alternatives, made this a nightmare scenario. I strongly advise against using Opodo for travel bookings, especially if you anticipate needing any level of customer support. This company’s careless attitude has left me deeply dissatisfied and stressed during an already vulnerable time.”

Helpful Report

Posted 7 months ago

“Dont use them. They automatically sign you up to their annual subscription if you take a discounted flight. It's borderline fraudulent. The customer service guy was ok but pretty much refused to refund my money. Used quite high level upselling strategy instead. In the end i took a discount just to stop going round in circles and god knows what cancelling will be like next year. Just leave well alone”

Helpful Report

Posted 7 months ago

“I bought a ticket from Opodo in 2022 and in September 2022 and September 2023 they stole money from my account. I tried to contact them my phone or on their website, but the reference which they gave for booking, had expired so I couldnt get to them. I opened a case via bank, but bank didnt do anything till date. I advice all not to buy from them as they steal money from accounts and there is no way to contact their custommer service.”

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Posted 7 months ago

“Their website sneakily lures you to get a one month trial period of their Opodo Prime Plus. After the trial period expired, they charged my credit card for a one year renewal without informing me or my consent - their terms and conditions clearly say they'll warn you before the trial ends. Then they refused to refund me for this service that I never wanted, never used, and do not intend to use. This is theft!”

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Posted 7 months ago

“Bought a flight ticket via opodo prime from Berlin to Barcelona - package flight & hotel. Checked separately and was not any cheaper. Furthermore we also paid for baggage. When we checked in was told we had no baggage allowance and was required to pay on the spot €108. On arrival we called Opodo 3 times (3days) and each time they said it was sorted. The 2nd time the person said will call us back but no return call. We called a third time before checking in online & was assured all sorted. On arrival at airport airline confirmed Oporto did not pay for any baggage. So again we had to pay €50 for baggage. Yes what a scam !! Now trying to get Opodo online to sort out refund is a joke!! We should have an avenue to complain to the authorities about this company to enforce the service provided or to refund.”

Helpful Report

Posted 7 months ago

“I left my bag on a flight in Aukland in February so had to cancel all my cards and obtain new ones. Opodo have just taken a membership fee from my account, even though I cancelled it, using my new card number. How did they get my card number?? I certainly never gave it them. I have disputed the matter with my bank”

Helpful Report

Posted 7 months ago

“PLEASE DO NOT USE THEM. THEY ARE A SCAM TRAVELLING AGENCY AND WILL AUTOMATICALLY SIGN YOU UP FOR A SUBSCRIPTION THAT WILL HAVE YOU PAYING A NON REFUNDABLE £60 OR MORE MONTHLY WITHOUT ANY PRIOR REMINDER. THEY ALSO HAVE VERY RUDE CUSTOMER SERVICE THAT DOES NOT FOLLOW THROUGH ON ANY OF THEIR COMMITMENTS. I HAVE NOW CHECKED AND THEY HAVE MULTIPLE BAD REVIEWS AND I DONT KNOW WHY SUCH A COMPANY IS ALLOWED TO EXIST. I HOPE THEY CLOSE THEM DOWN AS SOON AS POSSIBLE.”

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Posted 8 months ago

“THIS COMPANY IS NOT TO BE TRUSTED, SHOULD YOU USE THIS COMPANY, THEY DO NOT INFORM YOU OF THEIR ONGOING MEMBERSHIP, UNTIL AFTER YOU PURCHASED FROM THEM. ONCE THEY HAVE YOUR BANK DETAILS THEIR MEMBERSHIP IS DEDUCTED ON A MONTHLY BASIS THEREAFTER. SURPRISE! SURPRISE!!”

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Posted 8 months ago

“I was scammed by this company along with many others. They offer you a cheap flight but two weeks after you book, they deduct a $100 claiming you signed up for their membership. They refuse to refund you the full amount, only 50%.DO NOT USE THIS COMPANY”

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Posted 8 months ago

“The Opodo company dealed with Transavia an airport flight from Paris to Amsterdam in Oct.2022. The flight was cancelled without exuse and Transavia refunded the money to the agent Opodo without any possitive of negative answer from thwm to my claims. They answered to me by the robotic sms dialogue wich is completely ironic to the customer. Unacceptable !”

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Posted 8 months ago

Opodo is rated 1.0 based on 1,770 reviews