Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,744 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,744 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Although we tried to cancel ticket because of worsening of my partners cancer, the insurance refused to reimburse us. Meanwhile the airline company has cancelled our flight back and cancelled our hotel, but still they don't reimburse us or even answer properly”

Helpful Report

Posted 5 years ago

“A terrible customer experience. I would recommend you to avoid this company and buy flights directly from the airline. Opodo is not familiar with airline policies but they accept payments for seat reservations and all kinds of extras. When airlines later enforce their rules, Opodo says they are not responsible for airline rules and will not refund any payments they incorrectly accepted or charged for. It's virtually impossible to get through to their customer service centre and when you do, you will be passed from pillar to post. They do not care about their customers once they sold the ticket. If everything goes smoothly, it's probably ok but it will turn into a nightmare if anything goes wrong. Nobody will take any ownership for anything and you will be left on your own to deal with any issues.”

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Posted 5 years ago

“Booked return flights for me and my kids for Easter. They overcharged me by £1206.99. When they could not get that out of my account they took the funds for the outward flights and cancelled the return. No communication from them. Been calling for 2 weeks and not resolved. DO NOT USE THEM!!!”

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Posted 5 years ago

“never book with this company, worst customer service ever!”

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Posted 5 years ago

“I booked return ticket with Opodo from London to Vilnius, flighing on 12/03 and returning on 14/03. Checked the dates 3 times (as I always do) and clicked thr “pay” button. Couple of minutes later received the confirmation from Opodo with return date on 04/04. Their customer service must be receiving complaints about the wrong flight dates all the time because when I called them they said (of course) it was my fault, I must have selected the wrong dates, yet offered refund straight away. Reading google reviews later I realised how extremely lucky I was. Other travellers who had the same issues with Opodo only realised that they had the wrong dates in Opodo confirmation email when they tried to check in. By that time it was too late and Opodo would refuse any refund. Don’t think I will ever try my luck with Opodo again!”

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Posted 5 years ago

“I booked flights frim Glasgow to Belfast for 19th April, two of us checked dates and paid. Got confirmation email stating date as 23rd March. Contacted Opodo immediately, was told “nothing we can do”. Contacted Flybe and cost an extra 109.00 to change date. Shocking service considering error was in their booking system. I will never use Opodo ir Flybe again. Stay well away.”

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Posted 5 years ago

“Absolutely appalling service. I would not recommend Opodo, I have had nothing but problems with them.... After seeing their 'best price guarantee' on their website, I made a booking and submitted a claim form the same day and received an automated acknowledgement email. After following this up on a weekly basis, I keep being promised that I will receive a response within 24-48 hours, but it has been 5 weeks of empty promises now. Having spent hours and hours on the phone chasing this up, I have now completed a charge-back via my credit card company as I am not getting anywhere with contacting Opodo directly. I should have just booked with their competitor in the first place as the price was cheaper and it would have saved me the stress, frustration and hours of time spent chasing this up. AVOID AVOID AVOID!”

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Posted 5 years ago

“Booked return flights BHX>ORK & ORK>BHX, with cancellation insurance. Opodo couldnt confirm return flight, told to wait 24hrs, they confirmed 1part of journey later than evening but not the 2nd part of the journey, the return. Opodo emailed could not book my return, so I asked to Cancel but told no refund as they confirmed 1st part. #Shocking - So they are happy to take my money for the outbound and leave me in Cork - no return journey possible - when asked about cancellation insurance they said read your terms and conditions - Customer service extremely poor!!!!”

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Posted 5 years ago

“I will never book via Opodo again. Their Customer Service is non-existent. We had booked flights in October from MAN to COL. We discovered randomly via the British Airways website that 2 of our original flights had been cancelled on 14th January. We had received no information from Opodo. We tried to call Opodo to clarify. We had to go through the Robot, to an emailing human before being told that our issue required a phone-calling human(!) who did indeed confirm that our flights were cancelled and we were now without flights! We asked what the alternatives were and why we had not been notified. They suggested that we should have heard from the airlines direct .... rubbish. Opodo took our money, so they have responsibility to keep us informed of changes. We requested to be booked onto alternative flights and they told us their system was down and they would call us back within 24hrs. We didn't trust Opodo to do this, so we spoke to the Airlines direct and they confirmed the changes had to be made via Opodo and that Opodo should have contacted us directly to advise of cancellations. We are now re-booked, however had we not discovered the cancellation, I believe we would have turned up at the airport to find no flights. I strongly advise you to use an alternative agent. PS This my first ever review!”

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Posted 5 years ago

“This is the WORST company I have ever dealt with. Am now going to have to take legal action. They will not give me my refund even though flights cancelled. DO NOT BOOK WITH THIS COMPANY. They are impossible to get in touch with and extremely unhelpful”

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Posted 5 years ago

“In process of booking flight to Liverpool. Opodo pop up directed flight to Manchester. No itenery, so completed payment. Conned into wrong airport.Total cost £150. Unable to get refund as airline not except cancellation.”

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Posted 5 years ago

“This has to be the worst travel booking company on planet earth. I don't know how this company gets more than one star. They are the worst booking site ever. I was terribly ill, and they refused to re-book my flight, even after I offered to pay any commission or top up. The insurance they sold me for cancellation is also as bad as Opodo. they way they talk to you is heartless. No airline should allow this company to book their flights. Avoid Opodo at all cost.”

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Posted 5 years ago

“Still waiting for refund from November 2018 ! No stars”

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Posted 5 years ago

“Re: Unsatisfactory Booking ref: Reference Number – 4151275335 (i wrote to customer care twice, case no 404461, 424297)”

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Posted 5 years ago

“Re: Unsatisfactory Booking ref: Reference Number – 4151275335 (i wrote to customer care twice, case no 404461, 424297) How you could steal the food from kids mouth and disable wheelchair user.”

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Posted 5 years ago

“Appalling experience with Opodo. Booked 2 flights over half term, paid, and then received an email saying that booking was in progress and would be updated shortly. At 1am the next day I received an email saying they had been cancelled. Then booked 2 seats on another flight and paid again. After no confirmation in 24 hours, I contacted Opodo by telephone (a nightmare to get through), only to be told that again my seats were not available and that I could expect a refund within 10 days! All this despite the fact that the same flight was still being advertised on Opodo. Terrible customer service. Strongly recommend that they be avoided.”

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Posted 5 years ago

“I HAVE BOOKED TICKETS MANY TIMES WITH OPODO AND ALWAYS WAS EXTREMELY SATISFIED WITH EVERYTHING. THE STAFF ARE VERY COURTEOUS AND HELPFUL AT ALL TIMES”

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Posted 5 years ago

“VERY BAD OVER CHARGE £58 FOR TICKET TO MILAN, NOT ACCEPTABLE NOT CLEAR ABOUT THEIR CHARGES, NEVER EVER BOOK TICKET THEM AGAIN”

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Posted 5 years ago

“Worst company I’ve ever come across. Very hard to contact them and when you do their systems are down. Booked a flight and baggage was not included. Tried many times to pay for my baggage but was not able to do so because the stupid system did not allow it. Then called customer services to try and pay for my baggage and guess what? their systems are down! What do I do? I will never ever use this rubbish company ever again the total waste of time and then they send your junk mail every single day to try and promote their deals”

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Posted 5 years ago

“Wish I could give ZERO stars. The worst experience ever. Not only was I waiting for over an hour for them to pick up- then they lied to me that TAP Portugal is not allowing to book an extra luggage any other way than via them because this is what some airlines do. They wanted £215 for check-in bag plus £45 service fee!! When I said I called 2h ago and price was £135 the rude guy said that this is HOW market works and I have to pay twice as previous price and that I am the one to blame as I surely was informed about that during my first call. What? I certainly was not. What kind of company does things like this? After that worthless phone call I checked TAP Portugal website and I was able to add baggage to my booking for £122 so half of the price plus no £45 fees!!!! So thank you for lying to me bunch of thieves. Never again. Be aware people. This is my first review ever - this is how disappointed I'm with this service.”

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Posted 5 years ago

Opodo is rated 1.0 based on 1,744 reviews