“I have read all the reviews,
I have agree with everyone.
This company is the worst company I ever deal with last 30 years
They hold the bill after sse pass to them ,
They want me pay direct debit,
Which I can’t afford, I’m paying every month more then I’m using, they keep estimating the bill ,
When I give correct miter reading less then what they estimate,
My bill went up , I ask to explain they put the phone down,
They put more difficult then any company that I have been ,
Know they don’t allow any other company to take over ,
I never been stressed in my life with my bills
I always have been paying my bills
They keep saying they would like help,
Instead helping me they keep adding on the bills
Someone need to do about I don’t who to
go,”
“1). I am writing to express my deep dissatisfaction with the service i am receiving since your company took over SSE. Prior to the takeover, I had a smooth experience, with meter readings every three months. However, since the acquisition, I have been forced into having monthly meter readings, which I find both unnecessary and highly inconvenient.
2). I, like others, am being unfairly treated by this company. Instead of being asked or given a choice, your company has been barking orders at customers, bringing us into line with your own OvoEnergy customers, forcing us into the same system as OvoEnergy customers, with no consideration for our needs as SSE customers. You are not asking us what we prefer, you are telling us how it will be.
3). By continuing this approach, you are not only removing the choice and flexibility that SSE customers had, but you're also showing a lack of respect for your customers’ individual needs. This behavior is not acceptable. You are removing any remaining trust or goodwill from your customers by treating us this way.
4). Additionally, you have removed several payment options that were once available with SSE, including the GyroSlip payment method, which was the default payment method for millions of households who were with SSE for years. This is a wicked, evil, and spiteful thing to do, whether we want it or not, and it has been done without any consent from ex-SSE customers. It’s clear this was done to force us into using an online payment system, with no regard for our preferences or needs, after bringing us into line with OvoEnergy’s existing customers.
5). Not only are you forcing customers into online payment methods, which not everyone is comfortable with or wants, but you are also forcing us into direct debit payment methods. This appears to be done so that you can earn a commission from the direct debit sign-ups, without giving us the choice of payment method.
6). It is clear that you are benefiting financially by forcing us into these systems, whether we want them or not. You are getting extra money for pushing us onto direct debit, and you're also earning through the online payment app store by forcing us to install the app, whether we want it or not. Many people do not feel comfortable with, nor do they want, these online methods. Yet, we are not being asked for our preferences; instead, we are being told how it will be, so your company can profit, either through direct debit or through the app.”
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“1 star is too many! For months I've had an ongoing issue and they just lie to try shut you up. I've always been a pay as you go customer but when the switch over from boost happened they "changed" it to pay monthly but I don't have a gas supply unless I still top up. I've been having to still top up through the boost app which now doesn't work all whilst a bill has been piling up in my name! They just pass you between departments and it doesn't see that anyone can fix it. I've been told every time I've contacted them that an emergency appointment will be made and nothing. I have a baby and a young child in the house and now we're without heating and hot water mid December. Keep trying to change supplier and they keep denying my move over because of some imaginary debt! I can not stress enough that everyone should stay away from this company!”
“If I could give a zero star review I would. OVO certainly do not even deserve the 1 star. They are the worst, customer service is shocking.
13/12/24 - Phoned OVO again and yet again put on hold and then told there is no one available to talk to me but I would get a call back within 24 hours, bare in mind Iam still awaiting the previous call back that I was promised.
UPDATE: 12/12/23 - spoke to OVO again yesterday and was promised a call back within 24 hours but surprise, surprise no call back.
Have an on going compliant with Ovo, which has been going on for 6 months now. Its has been with CAB and the Ombudsman. I had a debit of £377 in February 2024. When I moved over to PAYG in March 2024 , I agreed to pay back £1 a day for my gas & £1 a day for the electric. During March 2024 the £150 warm discount was supposed to have been applied to my account, which would have taken the debit down to £220. Its now December 2024 and I have already paid £560 to OvO and they are saying I still owe £185. The complaint handler advised that I was actually £136 in credit and they would issue a cheque for the refund. Week later this credit changed to £94. A cheque was issued and sent to my address but made payable to the lady from citizens advise. Now the complaint handler is saying Iam still £185 in debit, that's the same complaint handler who said I was in credit and the same complaint handler who made the cheque payable to the lady from citizens advice. I have tried numerous times to try and sort this and have asked numerous times for OVO to explain exactly how a £377 debit has turned into them making me pay back over £700. I was on the phone to them for over an hour on Monday and none of them could explain, just kept putting me on hold and then putting me through to someone else. They are continuing to take money daily from my PAYG account. I am honestly losing the will to live. I really don't know what else I can do. I suffer with mental health issues and this is having a huge impact on me.”
“No one listens to what you have to say. Clearly reading off a script. One person tells you something and another something completely different. I pay quarterly and they send bills monthly and threatening debt collection. Useless and inefficient company. One star is too generous.”
“1) Ovo Energy's behavior toward its own customers is appalling & disrespectful. They are obnoxious, rude, & arrogant. Their unwillingness to listen to their customers, despite being told repeatedly about issues, is extremely frustrating. Instead of addressing concerns, they simply ignore them. This lack of accountability & care that is not care away to yourselves is unacceptable from this an obnoxious arrogant & two-faced energy Company themselves.
2) This company is stripping customers of their own basic rights by making them pay through online payment methods, their preferred direct debit, or by using an online app—whether the customer wants to or not. They leave no real choice, forcing compliance with their favored systems this a spiteful & evil energy company themselves full stop at OVO energy themselves.”
“Over charged us for our electricity and then booked an appointment to look at smart meter. No one turned up so I booked again. No one turned up for the second time so I filed a complaint. They booked a third time without notifying me of the day which I couldn’t do so cancelled. After cancelling I was sent a text to remind me of the appointment. I then called again to double check it was cancelled which they said it was. Then I received a text from the engineer saying they were coming out to the appointment, meaning it clearly wasn’t cancelled! Customer service is very poor”
“Ever since switching from Boost, I haven't been able to Top Up my Meters. I tried The App with both My card and Bank transfer and neither will take a payment and online and won't either. I was still having to use the Boost app to top up, but now it completely throughs me out. I write to OVO and received an automated message, saying they would get back to me within two days and it's now been a month!. So I have about a pound left on the Emergency and I never go into the Emergency in December with two Disabled kids. Absolutely Appalling Company.”
“The worse supplier ever, on app pay as go I've tried many times to set up my bank account details doesn't let me go through because of the last 3 digits on back of my card and actually all correct details , also when I put my post code find you address, doesn't show my door number, always I have to top up by transfer many to paypoint online payment, the App is rubbish they are always out of service, I give you 1 ⭐ which is enough for this supplier unfortunately there is no zero, I'm looking right now for another supplier,”
“If I could give 0 I would. Dad is 80+ & in credit by over £1200. Despite this going up year on year, they keep taking his money. I contacted them in Oct & arranged to reduce his monthly payment to £5 with a review at 6 month. 26 Nov '24 he got a letter stating the DD was going to be increased to £97 from Dec! I argued this wasn't the agreement & when asking for a refund, they now are making it very difficult for Dad to get his money. I have had a similar issue with my Mum's account with EDF. They have been brilliant, with no issues & I will open an account with them for my Dad in the New Year. Do not use OVO they are a load of sharks & are not an ethically run company.”
“No emergency number been without heating and hot water since Friday evening British Gas came out sat and the meter is the problem have not been able to get through to anyone my mum is 76 and suffers with emphysema and copd absolutely disgusting”
“1) OVO Energy themselves are deceiving you their own customers to you themselves full stop by lying to you. On Trustpilot, they hide negative comments because they know how damaging the truth is and instead push fake positive reviews to create a false image of then own company to you yourselves on social media platforms themselves to you at OVO energy. Their service is unreliable, appalling, & abysmal. They deceive new customers by hiding the truth about what they truly stand for, leaving existing customers to deal with their poor service."
2) Everyone—& I mean everyone—including all of the Ex-SSE customers, too, are sick and tired of this energy company themselves at OVO energy."”
“I worked as support worker at one of the highly respected housing association, it took 4 5 staff members and even the manager to contact them to clear the gas debt on one void flat for over a year, and it is still not working.
Not professional nor polite some of the costumer services we have to deal with.
We been given plenty of different scenarios and answers and non of them worked.
And the final call changed the message from the balance is cleared now on the system we just need to follow some steps to cleared on the meter, to NO we have to pay the balance to be cleared
It took more than 30h between waiting on phone, arguing with them walking between different shops and the property over 2 weeks and the problem still not solved.
This wasted staff time and resources and delayed the refurbishing work going on by external contractors .
So bad no recommended”
“Awful, you get a bill and when you go to pay they have added £4 to it...changed companies and they rang threatening to report it to my credit score ... Even tho they hadnt sent me a final bill.. When I rang , the lady told me a figure , And when I told her that's not what it should be( as I had the figure on my ovo account) she said she made a mistake !!!! even tho she had it on her screen.. BEWARE of add ons on your bills .. they do not explain what they are for even when you ask.ray”
“1) I myself am having a frustrating experience myself with this evil & spiteful an obnoxious two-faced Energy company myself. They themselves are deleting any comments on their own social media platforms that contain criticism or negative feedback either themselves either by slagging them off themselves at OVO energy. They impose high standing charges on both gas and electric meters, which are independently set, burdening customers financially before they even use any energy.
2) After acquiring SSE, OvoEnergy inherited a large customer base from SSE to themselves at OvoEnergy. By doing so, they had brought all the ex-SSE customers to themselves at OvoEnergy. If they had held a discussion with these customers—who had relied on the Giro slip payment method for decades—they would have realized how much easier and more convenient this payment option was for many. Instead, they chose not to consult them and quietly removed the default payment method to bring former SSE customers in line with their existing OvoEnergy customers, as they themselves had already done so at OVO energy.
3) OvoEnergy themselves are manipulating you yourselves by direct debits, by increasing charges after one year of usage with themselves full stop at OVO energy.”
“OVO, I changed the energy supplier. I had £100 because I was on the prepaid meter. They never sent me a cheque and instead lied about this for the first couple of weeks. Then, they changed my final statement and meter readings, so I was in debt. Own them. I found the photos of my meters so I could prove the fraud.
I got the message in my email that my balance was brought to 0. That it! NO MONEY BACK!
Of course, I complain each time you speak with a different person. The CEO's office sends messages, e.g., changing the case number, downloading your app, or assuring me that my balance is 0.
NO MENTION OF A CHEQUE
By the way, they lock my account.
I asked to provide a deathlock letter, but forgot about it! -changing the case number will solve their problems with me.”
“The worst company to deal with as the never log any this of seem to have no records of anything the do. i had the Gas & Electricity meters taken out and they still send me bills, email reminders chasing money even after the meter were taken out”
