“Online payment top ups are becoming a nightmare,paying through the app payment often fails but your bank thinks payment is pending which then takes a week to correct itself then also the online portal dosen’t always work either ‘oops something has gone wrong’ message appears regularly when trying to top up.”
“Ovo have decided my new pay as you go bill is now £6440.58 for next year. My current usuage as they said is £6235.53 Yet all my neighbours are around £1400. So its now £205.05 a year more I'm meant to pay.”
“To you yourselves full stop yourselves at OvoEnergy,
1) I am writing to you as you yourselves will not openly admit that i am a lower energy user here at the address than what you are claiming I’m using, based on the meter readings i have provided to you. i must stress that these are the accurate readings from your own meter itself, not estimates, & have been submitted consistently since you took over the accounts back in July time of 2023, in preparation for the switch over yourselves for August time of that same year to yourselves at ovo energy.
2) Additionally, i would like to highlight that you are charging me your ridiculous standing charge fees, which you yourselves have set at £18, with Ofgem's own approval. This has been in place since you took over my accounts in 2023. Furthermore, this does not include the new daily standing charge fees, which you yourselves have set with Ofgem's own approval, for 2025, starting on the 1st of January 2025.
3) I would also like to address the ongoing issue with you yourselves full stop at Ovo energy over my own email address with you yourselves full stop yourselves then at Ovo energy are claiming to me that my email address does not match the correspondence address on your own records with me. However, when you took over my accounts from SSE to yourselves back in July 2023, you would have been provided with the correct email address at that time then to yourselves then over my own accounts with yourselves then full stop at Ovo energy.
4) So if you are now stating that my email address doesn't match, it suggests that you have either made one up or are deliberately using an incorrect one then on me yourselves full stop at ovo energy yourselves. Please confirmed to me than yourselves then full stop then yourselves then what email address you yourselves then have on me then yourselves then full stop then yourselves on me then on your own records with me then you yourselves then full stop then yourselves then at Ovo energy, as it clearly should be the correct one provided when the accounts were transferred from SSE themselves over to you yourselves full stop yourselves then at Ovo energy.
5) Furthermore, if you're going down this rabbit hole, i must point out that you yourselves have quite happily corresponded with me by email for nearly three years, on & off at me, using the same email address yourselves claiming to me over & over again at me like broken down record that yourselves really are yourselves at me full stop by telling me yourselves to me it doesn't match. when I myself can prove this, as i have the correspondence from you to me over that period, showing that you have quite happily used this email address to communicate with me yourselves over this time with you yourselves to me full stop yourselves to me yourselves by email to me from yourselves to me at OVO energy.
6) Now, if you think this is a game, i must tell you, it’s not. This is real lifes, & your actions are affecting people’s own lives out of this full stop yourselves, as an energy & gas supplier, are having a negative impact on those you are supposed to be serving. It’s not a game, & i am not here to play your own games with you full stop yourselves at ovo energy. It’s clear to me that you don’t understand the consequences of your own actions & how they negatively affect your customers. This is not about you or your own hobbies are not playing your own games, this is about the services you are supposed to provide to your customers, & you are failing to do so as a company.
7) you yourselves are overcharging me here full stop at the address for using electricity that i myself am not using here myself full stop at the address you seem to think it’s okay to manipulate the system as you wish to do so yourselves at OVO energy. by claiming that my email address doesn’t match your records or overstating my energy usage, you are not only
inconveniencing me, but you yourselves are disrespecting your own customers. It’s not just a matter of incorrect billing or erroneous claims; it’s about how your company is treating people. & i can assure you, this is not something that should be treated lightly.
(C)”
“I am writing to express my deep dissatisfaction with the way I, like many others, have been treated since your company took over SSE in twenty twenty-three. From the outset, it has been a constant stream of frustration and unfair treatment.
Your company has taken away payment methods that were default options for millions of SSE customers, such as the GyroSlip, without consent. This wicked and spiteful move has forced customers into using online payment methods or direct debits—options that many people neither want nor are comfortable using. This was not a choice; it was forced upon us. You are barking orders at your customers, bringing us into line with your own customers at OVO Energy, whether we want it or not.
Not only have you limited payment options, but you are also benefiting financially from these changes. By pushing customers into direct debits or forcing them to use an online payment app, you are earning commissions at their expense. This is being done without asking; it is simply being imposed.
To make matters worse, your company is actively hiding customer comments when they do not align with the narrative you wish to present. By removing or suppressing negative feedback, you are silencing valid criticism and preventing others from learning about the poor treatment your company is subjecting its customers to. This underhanded practice only serves to protect your reputation at the expense of transparency and accountability. It is a spiteful act that prevents customers from voicing their opinions or sharing their experiences, ultimately hiding how bad this company truly is.
If it weren’t for the customers themselves, you wouldn’t have a job, get out of bed, or go to work in the morning. It’s those same customers who pay your wages, yet you feel entitled to dictate to them what you will and will not show on your social media platforms. You present yourselves as a good and trustworthy company, but in reality, you are not. Your actions reveal a spiteful, wicked, arrogant, and two-faced approach to dealing with customers. As an energy and gas provider, this behavior is unacceptable.
It’s clear that your priority is not your customers but your own profit. The way you treat those who rely on your services is appalling, and it’s about time your company is held accountable for these disgraceful practices.”
“Very rude customer service not polite at all.. They never call you back for a follow up. They keep adding to your bills even though you keep up with payments. You have up to a hundred pounds or three hundred pounds left to pay on your account, they add a thousand pounds or more on top of your payments. Literally. Spoken to Mandisa Maluku and Nokwanda on sever occasions relating to my bill, they have not been help at all. Rude and unprofessional and impolite. Please stay away from OVO if you are looking or thinking of switching suppliers. These people are Crooks and Frauds. My bill payment with shell of fixed payment of £89 per month. Then OVO took over, it went up to or should I say flew up to £394.00 a month. I complained to OVO, as usual rude and disrespectful and dismissive on the phone. Spoke to me like I was nothing but trash.They said it’s high because I use lots of gas and electricity that’s why my tariff is high. But I don’t use my gas heating in summer. Then the next direct debit got to £295.00 a month. Again I complained to OVO, same answers I got, but this time they added we’re charging you for the tariffs you will be using and not using so your payments can cover your bills so you don’t go in debts. It has to cover your bills you don’t use to keep you up date with your payments. I cancelled my direct debts and was paying every month what I can afford, but calls and emails started flooding in from OVO. This was Harassment. I called them told them I cancelled my direct debit off because they were taking money from my account that wasn’t the agreed amount OVO and myself said i should be paying. They then told me well the letters and phone calls will still keep coming and we will send someone to cut your gas and electricity off.I was still paying every month month. £294.00!!! Shell was fixed at £89 every month. OVO takes higher amount every month without any emails or letters, you just notice the ridiculous amount of money taken out through direct debit!!! My bill got to £1,668.00 something pence. Even though I was paying every month. I got the payment down to £581.00. But the one evening it went to £1,299.90. I complained they sang the same song. The next day it got to1,349.00. This all happened this month December 2024.Still with this ridiculous bill!!! Anytime the amount goes right down, OVO adds more to amount to pay. It Never goes down. EVERY ONE PLEASE STAY AWAY FROM OVO. Find or look for another energy provider who aren’t CROOKS AND FRAUDS AND THIEVES!! OVO IS CAUSING MENTAL HEALTH PROBLEMS TO CUSTOMERS AND DEPRESSION!!! PLEASE STAY AWAY FROM OVO!!!!”
“1). How many of you, like me, have started receiving letters from your own energy suppliers-these big six big players in the gas & energy markets-by telling you that your own gas, electric, & daily standing charges fees on both sets of meters fees are going up on the first of January, twenty twenty-five? What a way to ring in the new year, right? Yeah, so you might as well forget about celebrating Christmas or ringing in the New Year. Ofgem has already handed these suppliers their Christmas bonuses, essentially telling their customers, 'Here's what you're getting-whether you like it or not-starting on the first of January, twenty twenty-five What a thoughtful gift just before the holiday season start, don't you think? Truly the spirit of giving... but only if you yourselves are a gas & electric supplier.
2). What a thoughtful gift to give to millions of households who are already struggling & barely holding it together. People are finding it hard enough to pay as it is, now this is being dumped on them to start the new year. & let's not forget-they've also increased the service charges on both gas & electric meters, all with Ofgem stamp of approval. Meanwhile, the suppliers are behind closed doors, rubbing their own hands together, knowing they've made massive profits this year, & now, as if that wasn't enough, they get to add this insult to injury, all thanks to the green light Ofgem gave them-Ofgem, who is meant to protect the consumer but clearly isn't. Instead, Ofgem is protecting their own assets at all six of these energy companies, because that's what's really happening behind closed doors themselves full stop at Ofgem.”
“Quite possibly the worst company I've ever dealt with.
Ovo (and SSE, who it took over) overcharged me c. £3k between Dec 2021 and mid 2023. I was unable to make any progress with Ovo obtaining refunds (who either delayed, failed to engage completely, failed to understand the issues and flat out denied matters of clear fact). Accordingly, I had to go to the Ombudsman, twice, to seek redress.
The Ombudsman found in my favour both times. As yet, Ovo claims it has implemented the Ombudsman's recommendations, yet it hasn't: three months after the decision, it has yet to issue the agree solutions of i) an apology and ii) refunding a the remaining £1315. I have chased repeated, directly and via the Ombudsman, copying widely within Ovo. They have failed to substantively respond. This is causing financial detriment (lost liquidity, interest, etc), stress and a huge amount of wasted time.
I am currently preparing legal proceedings.
I would strongly recommend that you avoid them at all costs. I have since moved to Octopus energy, who have been the absolutely opposite - extremely helpful and responsive, with excellent customer service.”
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“Smart meter salesman
Just ignore anything I ask them and still try to sell me a smart meter , or set up a direct debit that’s more , oh but how about a smart meter , we can’t help you at all but would you like a smart meter
Just before you go I can see you don’t have a smart meter
Go away”
“1). This is how low this energy Company Is Going, Using Dirty Tactics to Get What They Want as an Energy and Gas Supplier for Using Their own services with themselves full stop at OVO energy.
2). I am extremely frustrated with OvoEnergy’s handling of my own accounts. Despite regularly submitting accurate meter readings, they continue to claiming that I’m using more energy than I’ve using. This is simply not the case. I know my usage is less than what they say, and the numbers I’ve provided back this up.
3). Additionally, since Ovo Energy took over my accounts from SSE to themselves, they’ve been wiping out the credit I had with them. The service charges are astronomical and are destroying any credit I had left. These charges are applied to both my electric and gas meters, which are set independently of each other. Whether or not I use any energy, they still hit me with these horrendous service charges. It doesn’t matter if I use the electric or gas, I’m still stuck with these unfair charges.
4). To make matters worse, OvoEnergy is making me suffer the consequences of not doing what they want. If you don’t comply with their demands, they manipulate the meter readings you’ve provided. They’re altering the numbers to make it look like you’re using more energy than you’ve reported, taking advantage of the readings you’ve submitted. This is happening with both the gas and electric, and it’s clear they’re adjusting the figures to suit themselves & make it appear as though you’re using more than you actually are.”
“Closed my Account on October 17th
With £4.300
Was told 10 working days for refund
Yet still no refund just constant lies and time wasters.
Will be taking them to Court
DO NOT TRUST THEM”
“Even 1 star is to much,I was expecting a phone call that I arranged with ovo for Monday 9th December to discuss my electricity contact which was coming to an end on 25th January 2025,waited in all day no phone call thank you very much for wasting my day and time.”
“I have read all the reviews,
I have agree with everyone.
This company is the worst company I ever deal with last 30 years
They hold the bill after sse pass to them ,
They want me pay direct debit,
Which I can’t afford, I’m paying every month more then I’m using, they keep estimating the bill ,
When I give correct miter reading less then what they estimate,
My bill went up , I ask to explain they put the phone down,
They put more difficult then any company that I have been ,
Know they don’t allow any other company to take over ,
I never been stressed in my life with my bills
I always have been paying my bills
They keep saying they would like help,
Instead helping me they keep adding on the bills
Someone need to do about I don’t who to
go,”
“1). I am writing to express my deep dissatisfaction with the service i am receiving since your company took over SSE. Prior to the takeover, I had a smooth experience, with meter readings every three months. However, since the acquisition, I have been forced into having monthly meter readings, which I find both unnecessary and highly inconvenient.
2). I, like others, am being unfairly treated by this company. Instead of being asked or given a choice, your company has been barking orders at customers, bringing us into line with your own OvoEnergy customers, forcing us into the same system as OvoEnergy customers, with no consideration for our needs as SSE customers. You are not asking us what we prefer, you are telling us how it will be.
3). By continuing this approach, you are not only removing the choice and flexibility that SSE customers had, but you're also showing a lack of respect for your customers’ individual needs. This behavior is not acceptable. You are removing any remaining trust or goodwill from your customers by treating us this way.
4). Additionally, you have removed several payment options that were once available with SSE, including the GyroSlip payment method, which was the default payment method for millions of households who were with SSE for years. This is a wicked, evil, and spiteful thing to do, whether we want it or not, and it has been done without any consent from ex-SSE customers. It’s clear this was done to force us into using an online payment system, with no regard for our preferences or needs, after bringing us into line with OvoEnergy’s existing customers.
5). Not only are you forcing customers into online payment methods, which not everyone is comfortable with or wants, but you are also forcing us into direct debit payment methods. This appears to be done so that you can earn a commission from the direct debit sign-ups, without giving us the choice of payment method.
6). It is clear that you are benefiting financially by forcing us into these systems, whether we want them or not. You are getting extra money for pushing us onto direct debit, and you're also earning through the online payment app store by forcing us to install the app, whether we want it or not. Many people do not feel comfortable with, nor do they want, these online methods. Yet, we are not being asked for our preferences; instead, we are being told how it will be, so your company can profit, either through direct debit or through the app.”
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