“Is there anyone who is got information if there's any group claim against these criminals , they are opened 3 accounts on my name ( I am doing it top ups with Boost) which is part of ovo but the ovo add two additional accounts one is another pay as you go but with ovo the second from ovo is direct debit all accounts on the same name at the same address , they affected my credit score which went from excellent to poor , now it's ages since they said they know it's error but nothing changed , unbelievable how the law and the system works if they are not behind bars yet .
I am looking for compensation of £15.000
Please get in touch of you would like to make group claim against them , they shouldn't exist.
Mateusznadolny88@gmail.com
Kind regards”
“3 days without power now. Engineers never turned up to 3 appointments yesterday. I have 2 young children in the house. Shocking customer service. Wouldn't give them a 1 star rating..”
“Trashed my credit file for no reason as I was actually hundreds of pounds in credit to them and then they couldn't work out how to rectify their error. Rude customer service and very very slow to respond.”
“I dont even want to give that 1 star. I unfortunately lost my pay as you go electric key. I called . Firstly i was on hold for 1hr and 7 minutes to where the man was chatting giggling away to another female . I asked him ..are you ready . Anyway his solution of giving me a generate code and check around local shops did not help as nobody has the keys. I then went on to Web Chat where i was very accurate an clear with what my situation is. The man repeatedly asked me questions to which if he looked at my query hed have known . When i pointed this out he got rather upset and took it to heart and complained i was being rude . Wow. I am 8.5 months pregnant . No gas . No electric . Yes i lost the key . But as my Energy suppliers for many years what can you have done to resolve this....Zero”
“I have been a customer with SSE for over 40yrs since Ovo took over it has been a total disaster. You cannot get through via telephone - waiting over 1 hr, emails submitted with a "no response" reply. I am now trying to solve problem with same with great difficulty - I will take matters further.”
“In a nutshell they lack any ability to be honest and fair with a customer. Owed £710 for my FIT (2 quarterly payments) and have had various reasons for not getting any payments or even statements mainly blaming their elusive back office that has no phone or email facilities, must be a damn quiet department. Moved away to E-on and have already received a payment from them. It is quite clear that they not only have a lack of trained staff, 1 even told me he is not trained and struggled to understand a postcode I had spelled out to him three times but they are blatantly telling lies as I have caught them out on several occasions. Forget the complaint department, totally useless.”
“We paid our SSE bill of about £1300 only to see it added to OVO. Trdult: a nightmare of wasted time, contradictions; different amounts; £39 attempted charge to visit my home without telling me; an email to say everhthing up to date plus another reverting to that £1300 again . . . and on and on and on. Don't touch this firm with somebody else's bargepole. Now have to spend more time to sort out their incorrect claims, including why they say they never received about £2,000 worth of cheques!!!!”
“Looking at the reviews from former SSE customers who have transferred to OVO, I've basically had the same problems with my Gas top card. I really am amazed at the poor customer service from this provider, i never had this level of problems from SSE. The 4 star reviews on Trustpilot are suspicious and misleading, especially if your vulnerable.”
“Zero customer service. Difficult and obstructive.
If you like speaking to Robots( or human beings that aspire to be Robots) enjoy waiting for half a day to speak to someone, then OVO is for you.
Was given email address to provide proof I own the property, the email address does not work?
Spent 2.5hrs trying to register for new liability totally unacceptable!
Complete waste of time!”
“Wouldn’t even give them a 1. Absolutely terrible customer service, the engineers don’t turn up to the appointments( 3 in a row and not one person showed up) even though I was going to go off supply with a young child.
Just keep telling you lies .. been with them 2 weeks and will be changing right away. Shocking , never experienced anything like it in my life.”
“Awful billing system. Outstanding amounts different in different parts of the account on the website. Each quarter I spend literally hours trying to work out what the bills mean. Did the chat and was told I was up to date. Still looked wrong. Did another chat - told again I was up to date. Now received a letter saying I owe £140. A nightmare company. I was automatically transfered from SSE, which had a totally understandable billing system.”
“Whatever anyone does please do not go with OVO energy !!! This issue has been going on for 2 months.
We were originally with SSE which was fine and then moved over to OVO without our consent, this was apparently because OVO brought SSE but was the first we had heard of it. Since moving to them we have had nothing but problems.. we can’t top up manually or by the app so are now -124 in credit. We called multiple times for months now stating the issue, OVO said they would send engineers out 3 times and they did not come out, the last time we were told they have no engineer appointments til December 😕. I have came home today and have no electric so sat in the dark unable to do anything, we have called them and they just keep asking the same questions and telling us how to manually top up which doesn’t work. They are rude on the phone and laugh when you tell them the issues. Currently waiting for an engineer to come out which is going to be 3-4 hrs time. Just wanted to warn people how bad this company is. I will be leaving as soon as the issue is sorted it’s been nothing but stress. They also just hang up on you all the time and it takes ages to speak to anyone so please avoid at all costs. Was promised engineer between half 6 and ten 30
It’s now 11:12 and still sat in the dark. Bloody joke.”
“Unbelievable levels of incompetence from OVO. Four hours wasted on web chat, texting with simpletons who offer no solutions, only transfer you to another simpleton who in turn requests that you repeat the issue ad nauseum. Quite gobsmacked by the terribly run company. I had to email 20 documents to them despite them having all of the information already. The left hand doesn't know what the right hand is doing. I am leaving for Octopus and advising all my family and friends to do the same. This is a sinking ship that's also on fire.”
“Ended up with ovo after sse, apparently our details weren't send over & we can't log into the account. Been sent umpteen letters culminating in a threat to send bailiffs. Spoke to them on the phone, have all the details required only to be cut off just as I read out the meter reading. It's our garage on that one with a freezer & pond pump running. Can't wait to wind up this account & go to octopus as we did with the house”
“Appauling service all round, I was moved to OVO from SSE earlier this year, the App was bad then, it has since become far worse. yesterday I attempted to top up my electric via the app (website is useless it just says we have an app go there) it used to take 20 attempts at paying before the app tells you its logging you into the app (shake my head) yesterday things were working on the first attempt i was hopefull, failed to process my payment, retried, failed. Once more for luck "you have insufficient funds" turns out OVO didnt take the money but my bank has over 50 pounds of pending payments with them, which i will get back into my account in 4 - 5 days whislt still being in emergency electric on a smart meter which costs you more. This is commonly know as Extortion. Called up spoke to someone i could barely understand who would speak to thier manager about this, 2 miniutes after waiting the call ended. oh and the live chat is down due to high amounts of calls they are recieving. Appauling service as stated before, but nice to see OVO spending thier time on twitter virtue signaling all forms of identity politics and not providing a reasonable service.”
“Scammers was initially with sse until ovo took over, had zero problems paying bills until ovo said i was in £1k debt, how could i be when they had not informed me of the debt building up? No emails no letters, they claimed they did but there is no evidence of the fact. Absolute nightmare of a company especially during winter, and a cost of living crisis. A two person flat and they were charging us in reasonable amounts a month, more than my parents 4 bedroom house!!! Finally left them paid all the debit off, they sent my final bill and that. was paid. Now two months after i’ve moved out and left them they’ve someone kept my account open without me knowing and sent another final bill charging me £1k again!!!! AVOID AVOID MONEY ROBBING COMPANY”
“This is in fact -5 star. CEO has no control over his own organisation. I have been waiting 11+ weeks for a final bill and return the credit in my account. Has severe billing system issues which no Dept is capable of resolving. Disgraceful behaviour on part of employees who are only capable of reading off screen script and are not allowed to exercise any empowerment to resolve customer complaints. Very dissatisfied customer. Avoid this company at all costs you will not regret it. KF”
