Name: Parcel2Go
Rating: 1.46

“They picked it up a day late but it was delivered the day after in good condition . So I am impressed”

Posted 7 years ago

“I only wish I has read this Web Site before booking with Parcels 2go I booked a parcel to be collected last Monday and here we are on Thursday no nearer to having it picked up It appears that having contacted p2g on their chat line you will get a young lady who will say they are very sorry However that's as far as it goes because they have no facility to contact the courier company It is like going back to the period where there were no telephones What I do not understand is if your parcel is not collected and the main reason they give is he ran out of time due to work load however you do not go to the top of the list for the next day they rebook it and because it is 2000 at night you probably go to the bottom of the list again and so it goes on The link between P2G and the collection service appears to be completely inadequate I have never come across a company that cares so little about solving customer problems. Royal Mail all is forgiven”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have emailed you directly from the order. Dianne Fisher Parcel2Go Customer service

Posted 7 years ago

“Waited in all day as they said they would collect the parcel between 0800 and 2000 hrs.todayAbsolutely nothing and no- one at home until Saturday. will never use them again totally unreliable. Rubbish c”

Helpful Report

Posted 7 years ago

Hi Paul, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have emailed you directly from the order. Dianne Fisher Parcel2Go Customer service

Posted 7 years ago

“Waited in all day. Parcel not collected. No information why. Shoddy service. Rubbish company. Totally unreliable.”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have your order number and will email you from the order directly. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“second missed collection no replies to emails or calls parcel still here awaiting collection”

Helpful Report

Posted 7 years ago

Hi John, I understand you have been emailing me a number of emails since yesterday afternoon. We respond to all customers emails within 24 hours and I will respond to you shortly. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“I booked what I thought was a 2 day service, there are columns on the site when you go to book with 'Next day', '2 day' and '3 days +'. I selected My Hermes under the '2 day' option. Anyway, fast forward to 2 days after I dropped the package off at my local drop off point and I check if it's been delivered only to see it has just been picked up from the drop off point today and isn't even showing as 'In transit' yet (it then needs to go to delivery depot and out for delivery after that). I chatted customer service (it's not very easy to see option to chat with them so if you're looking to do that click on 'refund policy' and you can access live chat there), they basically immediately said "we can't guarantee delivery in a specific timeframe, you agreed to our T&Cs". I also spoke to a manager who said the same and also that I'd chosen a longer delivery option and not 2 days (I'm sure I didn't but the confirmation email I got doesn't even say which service I paid for. I've been back on their site though and the exact amount I paid is the amount for 2 day delivery, so make of that what you will). The manager did confirm that my package will be delivered by 8 days after I dropped it off at the very latest, although their website said it *should* be by then but they can't guarantee, so, we shall see! I've heard pretty bad things about Parcel2go from other people but thought I'd go ahead and try it. Wish I hadn't! In fairness though this is the only time I've ever sent anything via any service apart from Royal Mail so I can't say how Parcel2go compare with other courier methods.”

Helpful Report

Posted 7 years ago

Hi Marianne, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I am sorry for the confusion here with the service for the parcels. When booking the Hermes service, it is stated that this is a 2-5 working day delivery and this is stated on each page of the booking process. I will contact you directly to discuss this further with you. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“After my initial poor review, it transpired that the item had indeed been stolen - but by a member of the public, some average JO who saw the Christmas wrapping and took a gamble. Sadly for him, it was classic car parts, worth nothing to 99.9% of the population. Eventually the issue her was well handled, and the full item value is to be returned as a result of the theft.”

Helpful Report

Posted 7 years ago

Hi Alex, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have emailed you from the order to discuss this further. Dianne Fisher Parcel2Go Customer service

Posted 7 years ago

“AVOID at all costs, I booked a collection for next day delivery; by 7,30pm no one had arrived, via web chat I tried to ascertain if. the collection would appear tonight. I was told that I had to wait until 8pm, 8.20pm I contacted them again and therey cancelled the collection andasked for a refund which because I had insured the package for costs of goods £30 I was assure would happen/ Next day I contacted another company and arranged collection for the Monday deliver TUESDAY. yes it was dearer. Monday morning the courier arrived saying collection so I handed over the parcel/ then an hour later another ourier arrives THEN I checked the receipt it was for the cancelled collection. P2G never cancelled/ several emails calls etc copies and nothing they could not find the parcel.NOW ITS LOST AND BECAUSE I CANNOT PROVIDE THEM WITH BANK STATEMENTS SHOWING I HAD PAID FOR THE GOODS, nor kept receipts nor can the recipient prove she has not received it she is not on line) I have lost not only £30 but he cost of the collection and the other courier charged me for non collection. P2G staff were not helpful at all”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have received your order number and therefore will email you following this review. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“Avoid Parcel2go at all costs! I trusted them to deliver a component for machining, that is extremely critical to my student project. By trusting them I made the biggest mistake in my life. The item meant to be delivered on the 4th of November and still has not been delivered. The status says “Misrouted to Incorrect Depot”. I tried to talk to customer service on many occasions but they are totally useless – each time I get in touch I been asked to give them 48rhs to locate the item. Had to open a lost claim which is not very helpful at all! The box size was at least 30cm x 30cm x 30cm so I have no idea how they could lose it. I would not be surprised if the driver kept it for himself, knowing the value of the item! I tried to contact them using online chat dozens of times but it felt that staff could not care less. On some occasions I was completely ignored! It feels like they made no effort to locate the item... They are scammers!!! Avoid them at all cost!”

Helpful Report

Posted 7 years ago

Hi Linas, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have received the order number and will contact you directly from this. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“I paid €68 for a valuable parcel to be shipped to Canada. P2G tol me that it would be shipped by Fedex, but another courier collected it. The driver did not come to the house (he asked me to meet him in a car-park) and he did not give me paperwork or scan the parcel. This led to problems with it being tracked. I found myself having to locate the whereabouts of my valuable parcel, by calling FEDEX and the intermediate courier many times, meeting "brick walls" along the way and pleading with one of the couriers to try and find it. The P2G team were unable or unwilling to assist me, simply saying "we are waiting for feedback" and cut and pasting their standard "we are sorry about this" messages every time I contacted them (at least 6 times by chat in 48 hours). This took considerable time and effort and the matter has caused me some stress. In the meantime, Tanya at P2G contacted me to say that because the wrong courier was used they would refund my fee and I should advise them on whether I wanted it sent to y bank or as a credit note. I accepted the refund to my bank account. This morning, she emailed again to say that as the parcel had been found (by me!!) they would not now be honouring the refund.”

Helpful Report

Posted 7 years ago

Hi Stephen, I do apologise for the issues caused here with the collection of the parcel. I will certainly pass the comments over to the courier to make them aware of the issues with this collection and the frustration they have caused to yourself for this. I can see that our support department were working on this very hard to locate the reason why we could not see any tracking details for this. I understand it is frustrating when we were trying to locate information and asking you to wait for us to update you and you feel like you are getting nowhere with this. I am going to contact you via email in regards to this issue and discuss this further with you. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“I've had many successful deliveries sent thru this company the latest of which was from Bolton to Thurso , at the very north of Scotland, 500 miles away, and it was delivered NEXT day via APC/Menzies courier. Previously I have sent to the USA on a Friday and the package has been delivered on the Monday ! Only down side is the lack of a customer service phone number .”

Helpful Report

Posted 7 years ago

“Just had a really poor experience with parcel2Go. Dropped off a parcel to my local collection point here in Edinburgh last Wednesday evening with an expected delivery date to London of Friday 25th November. After a week of trying to track the parcel and using the P2G Livechat the parcel was still not delivered. This was a wedding gift for a nephew of mine and it transpires that the parcel was never collected from the pickup point by the courier. Trying to get anything other text book answers from Livechat is a complete waste of time. I've now had to go back to the collection point and take the parcel from them so I can take it to the wedding with me. Trying to speak to this company is non existent, not even a customer email address is available. I'm going to Pursue this out of a matter of principle as all they caused me was grief, anxiety and worry. Two things that they are really good at is taking your money and avoiding any contact with the customer. Take my word for it DONT USE THIS FIRM. USE ROYAL MAIL INSTEAD.”

Helpful Report

Posted 7 years ago

Hi David, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. If you could provide your parcel reference number (beginning with ‘P2G’), I’d be more than happy to contact the courier for you to find out the current status of your parcel. You can email me with your P2G number at online@parcel2go.com. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“First trail of the this company to replace our existing courier service and... never even bothered to turn up and collect the parcel. I have to sit here after hours and rebook for them to "try again" tomorrow.. they haven't even bothered to let me know why, just left me to start hunting round on the website to find out if its been collected.. shoddy service that's just cost them £1200 a month in business”

Helpful Report

Posted 7 years ago

Hi Chris, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I can see your order number here and will email you following this complaint. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“Sent two boxes to Melbourne Australia via Fedex who delivered to their local depot which it turns out only does "economy" deliveries on one day each week. This makes a complete nonsense of final delivery dates and re-delivery etc., could take weeks! I don't intend to use this service again and request that you take urgent steps to clarify the position to customers when booking, I haven't been able to find any reference to these bizarre delivery conditions on the booking pages.”

Helpful Report

Posted 7 years ago

Hi A Bailey, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I am sorry to hear of the issues with the delivery of this parcel to the delivery point. I am unsure of the information given here and where this has come from. The courier have responded and confirmed they will deliver by 6pm tomorrow evening. I will contact you via email in regards to this to discuss this further with you. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“Dropped parcel off on Wednesday night from UK, arrived in Poland (at a very rural address) the next Monday. Was able to track the parcel at each stage. We posted a few letters to the same address by royal mail; it took five weeks!! Excellent service, would totally recommend.”

Helpful Report

Posted 7 years ago

“Shocking customer service. Copy and pasted messages. Missed collections and deliveries. Waste of time and money dealing with these crooks”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I do apologise for the failed collection of this parcel with us. I can see this was previously changed over to a drop off, however, this was not dropped off. I will respond to you via email in relation to this issue. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“If you want a company that doesn't collect your parcel, absolves themselves of responsability and then treats you as a customer with a total lack of respect whilst being totally unhelpful then this is the company for you. Do NOT use they are appalling. You can only chat online with people who are singularly unhelpful and try to push the burden back on the courier company. There is no sense in booking through them as they provide no service.”

Helpful Report

Posted 7 years ago

Hi Ann, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I can see we are currently dealing with you via email on the review left via a different review website. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“Sorry but spend £40 to send an item to Austrailia, buts returned to me with no explaination. They have an exaustive list of prohibited items even though the package is allowed in aus. The wont ship CANDY! No refund, Money lost, Zero customer service POOR”

Helpful Report

Posted 7 years ago

Hi Andy, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Unfortunately, Australian Customs are very strict on what they allow into the country and they would not accept Candy/Sweets/Chocolate, etc. This is something they refuse to allow into the country and we do not have jurisdiction on this. I have located your order and therefore will contact you from the order directly. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“Example of parcel delivery (or lack of) from UK to Spain. 11 days on and it hasn't left the UK yet. Contacted CS who stated it had not been scanned for a few days and sender should contact them. I do not recommend this disgraceful service. It will leave you disgruntled, frustrated and hesitant as to whether your parcel will arrive. Parcel Tracking Current Status: Received at INT Hub The delivery date of your parcel should be no later than 15/11/2016 P2G Reference Number: P2G38109154 (Please quote this reference on all queries relating to this parcel) Delivery History Date / Time Description 15/11/2016 - 15:17 Received at INT Hub 14/11/2016 - 10:15 Received at INT Hub 08/11/2016 - 10:00 Hub Trailer Via Sorter 08/11/2016 - 09:59 Hub Sorter Receipt Scan 04/11/2016 - 11:37 CollectedTrack Another Parcel”

Helpful Report

Posted 7 years ago

Hi Honor, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have contacted you from the order directly to discuss this further with you. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“Used Parcel2Go for the first time to sent an international parcel-as part of the Hermes arrangement. It was only going to Southern Ireland but Parcel2Go managed to lose it before it even left the Midlands Hub ! Had it been going North of the border in Ireland Hermes would have compensated for the loss but insurance is extra with P2G even for small value parcels. Fair enough if it had gone missing the other side of the world but to lose it within a couple of days before it even left England just seems like incompetence. Needless to say wont be using P2G again !”

Helpful Report

Posted 7 years ago

Hi Ian, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have now located the order and will therefore come back to you as soon as possible on this matter. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews