Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am waiting 2 days for collection, every time failed . Totally useless service”

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Posted 6 years ago

“Nothing but endless trouble and I have finally move on to a better more professional company that delivers as they should. AVOID Pay the extra money and get the service you deserve. A complete waste of time an money Should be a negative star”

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Posted 6 years ago

“Terrible company if you are considering using them DONT! They will lose your parcel, make no effort to find it, refuse to compensate you and the communication/customer service is shocking. The sooner this company is outed and accountable for thier actions the better.”

Helpful Report

Posted 6 years ago

“Failed to deliver parcel from Lincs to Poole, still unresolved afer a massive TWENTY THREE DAYS! Lost it once then found it again, total shambles, customer (non) service absolutely useless...AVOID AVOID AVOID!!!”

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Posted 6 years ago

“Avoid Avoid Avoid, They should really not have a specified next day or economy delivery time frame on their website it should really just say you can pay a next day charge or a cheaper economy charge but just know you parcel will be delivered at some point, we can't tell you when as we are a clueless bunch of idiots however it will be within the next millennium. Their customer service is so shocking I would be ashamed, you would think it was in the customer service advisers best interest to keep the customer happy and retain their service to help keep the business earning money and ultimately keeping them in a job. Unfortunately this is not the case the customer service team would rather tell you that they don't know where your parcel is up to and they would have to email the courier to find out which takes around two days (which is great considering your next day (additional charge) parcel is already 3 days late to start with), they will then spend 30 minutes arguing with you that the next day you have in mind is incorrect and is in fact 2 day behind as the service does not go off when you book the delivery or drop the parcel off (no matter how early in the morning) but it starts from when they can be bothered collecting it. They will then advise that a refund is not possible as they do not guarantee any service despite wanting you to pay extra for it, a joke of a customer service team and a customer, if you value your parcel or your business if you run one then AVOID AT ALL COSTS!!”

Helpful Report

Posted 6 years ago

“Total disgrace.Awful communication, rude staff and no telephone line. Paid more than £500 and don't know where my parcel is. They don't collect on time and provide no updates. When I first contacted them they lied and said my parcel was on track to be delivered on time even though they didn't know where it was. The second time the live chat cut me off and the third, they admitted to not having a clue about what had happened to my parcel. I had to do all the chasing. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Failed to collect pallet, therefore delivery missed - absolutely useless for business to business activities, have no idea of customer service, give little to no authority to member of staff who has to try and deal with irate customers on chat. Hides behind -we take your money and say we will do the job but we don't guarantee we will do it. Total shambles - may be able to delivery a birthday present for you using private car deliveries, but business orders - forget it, its a bandwagon they have tried to jump on and missed completely - like the collection of my pallet.”

Helpful Report

Posted 6 years ago

“Snead a parcel to dubai DPD air express the 5th of May. Still not delivered and need to wait now (August 2018) 6 WEEKS!!!!!!!!!!!!! AVOID at all cost, go to interparcel”

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Posted 6 years ago

“Unhelpful and very rude. No option to speak to someone about a claim. My parcel was worth £400 and they seem to be trying to get out of refunding me. Not at all professional. I was left crying and very very upset to lose so much money. No care whatsoever to peoples feelings or their possessions.”

Helpful Report

Posted 6 years ago

“Extremely poor level of customer service. Have left me in tears and £400 down. Trying to make a claim but you can’t get any help from anyone, they do not seem to care that your parcel arrives damaged and are not making any effort to put this right. I will seek legal advice but it would have been nice to offer some kindness. Very rude indeed. They don’t even have a telephone - what company offers no option to speak to someone.”

Parcel2Go 1 star review on 1st August 2018

Helpful Report

Posted 6 years ago

“3 days, 3 failed collections. No reason given as to why. Was even told that someone attempted to collect & left a card when that was false as I was home all day waiting for the collection. No telephone support, just someone online apologizing but failing to rectify the problem. Unreliable. Cancelled to save them the embarrassment of a 4th failed collection. Requested a full refund. Avoid.”

Helpful Report

Posted 6 years ago

“The worst courier service available.Didn't turn up for 2 days in a row,then the process for refunding is very lengthy,Avoid these!”

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Posted 6 years ago

“Shitest company ever...!!! booked delivery 3,didn't come .....poor poor service,what s loser's.shame”

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Posted 6 years ago

“Don’t use terrible service and if things go wrong.... horrific customer service”

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Posted 6 years ago

“paid extra for cover, and have been left out of pocket of more than £45 as the couriers cant handle a box without playing rugby with it. very poor service. will not be using again, and will advise multiple of my trading groups not to use any service from this company.”

Helpful Report

Posted 6 years ago

“Avoid at all costs, collected a parcel 23/5/18, still chasing 26/7/18. States returned to customer 26/6/18. No they didn't! Had to provide my signature as courier said I signed for it. I found parcel on 27/7/18 delivered to original recipient on 19/6/18! I could have walked it quicker! 48hr delivery my a!@#. No refund or compensation”

Helpful Report

Posted 6 years ago

“Had a ‘Hermes light and large’ parcel to be collected on Saturday, booked through Parcel2go, got given a pick up window of 8am to 8pm, stayed in all day for it and no one showed up. No phone call to say they can’t make it and no email correspondence to rebook. Went on to the web chat (the only way to contact them) who also gave no explanation but who confirmed that the service is not guaranteed and that it is in the terms and conditions - thank you ‘Pia’ for confirming that. Unable to escalate to a manager. Unable to rebook for an afternoon, would have to be another full non-guaranteed day. I don’t think I have ever heard of a company with such disregard for their customers”

Parcel2Go 1 star review on 29th July 2018

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Posted 6 years ago

“Sent parcel overseas. Did not arrive. I was never notified. Now 3 weeks later they are still looking for it. DO NOT USE THIS company”

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Posted 6 years ago

“DO NOT USE THIS COMPANY, VERY DISHONEST, THEY WILL NOT COMPENSATE YOU FOR DAMAGES OF YOUR PARCELS. I LOST A LOT OF MONEY. THEIR CUSTOMER SERVICE IS HORRENDOUS TOO.”

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Posted 6 years ago

“Excellent service package delivered in time and perfect condition Will definitely use again”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews