Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever. They are getting good deals from some courier, but if any issue happen, they are just useless. I booked a myhermes service with them. The package was lost. They are doing all they can not to reimburse me, even if it was insured. Hermes told me they already reimbursed them. But they are refusing to enter in consideration. They are asking for more and more documents and if the claim is finalised in their timings, the are just closing it. Avoid to save 1 pound for having such troubles after. Their customer service is just using scripts and do not answer directly to questions. There is no phone number to contact them.”

Helpful Report

Posted 6 years ago

“No attempt of collection, than refund takes ages”

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Posted 6 years ago

“Not for deaf people”

Helpful Report

Posted 6 years ago

“Awful service - Ripping off customers - No contact addresses or phone numbers - Never use them again”

Helpful Report

Posted 6 years ago

“Arranged a collection via Parcel2go. Courier didn’t turn up after waiting in all day. Called their helpline and was on hold for almost an hour without actually speaking to someone. Ended up finally finding a link for a live chat and arranged a refund. When I received my next phone bill, was staggered to find that I had been charged over £25 for the call. There was no detail or message on the call in regard to the charges. I contacted Parcel2go via messenger and asked them for an opinion and a link or free phone/local rate phone number. No response at all from them. They’re more than happy to take you’re money but very difficult to contact them after if you have problems. Will not be using them again and would not reccomend them to anyone.”

Helpful Report

Posted 6 years ago

“Parcels2go failed to even ship my parcel without any valid reason or communication to say otherwise. After contacting them for nearly a month to get it returned to the sending address, I was then told my parcel, valued at over 6.5k had just been left by the front door and not signed for. They also refused to refund my fees of nearly £400, despite not delivering any service. Customer service is none existent, and that’s when you actually get a reply. Having seen so many complaints by other people and their bad experiences, I would strongly suggest not using them and shipping direct with the courier. The saving of a couple of pounds is not worth it as you have no control over your parcel, once they have messed it up, and neither does the carrier as they won’t help you either as the contract is between Parcels2go and them, not you. I’d strongly advise staying clear of them if you want your parcel sending and value customer service. I am also referring this to Trading Standards due to my frustrations and the subsequent costs incurred.”

Helpful Report

Posted 6 years ago

“Parcels2go failed to even ship my parcel without any valid reason. After contacting them for nearly a month to get it returned to the sending address, I was then told img parcel, valued at over 6.5k had Just been left by the front door and not signed for. They also refused to refund my fees of nearly £400, despite not delivering any service. Customer service is none existent, and that’s when you actually get a reply. Having seen so many complaints by other people and their bad experiences, I would strongly suggest not using them and shipping direct with the courier. The saving of a couple of pounds is not worth it as you have no control over your parcel, once they have messed it up, any neither does the carrier as they won’t help you either as the contract is between Parcels2go and them, not you. I’d strongly advise staying clear of them if you want your parcel sending and value customer service.”

Helpful Report

Posted 6 years ago

“Tried to send a parcel from UK to Denmark. Delivery was attempted once to recipient - no note left to inform them of attempted delivery. After two weeks sitting in a depot in Denmark, parcel was returned to the UK. Tried speaking to the company throughout the time frame to find out why it was still sitting in a warehouse and what the problem was. No response, no interest, no refund. Not a happy customer.”

Helpful Report

Posted 6 years ago

“My parcel contents were stolen.They admitted this in a letter but refused to pay compensation. We are having to go t court to recover our losses. Avoid this company”

Helpful Report

Posted 6 years ago

“Losing parcels then a uselessly slow and inept customer service!”

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Posted 6 years ago

“Lost my parcel, i put in a claim for compensation which they haven't paid and don't even reply to emails now, avoid these sharks folks,”

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Posted 6 years ago

“They are cheating people! the prices and services they offer are not real and you can only understand that when you talk to customer service. They offered 16 GBP to send a box from Copenhagen to London but then they say it is not available and i have to use the alternative service which is 5 times more expensive.”

Helpful Report

Posted 6 years ago

“If you are sending to the UK and the item is of low value then they provide a cost effective service. If you are sending items abroad, if the item has any value or you require any sort of customer service then avoid Parcel2Go. Their customer service is non-existent, if anything goes wrong you will need insurance. Even then it can take up two months before you actually get your money back. The bottom line is, if the parcel has value and you need it delivered on time don't use Parcel2Go”

Helpful Report

Posted 6 years ago

“My parcel arrived at your Runcorn Warehouse 6 at 5.41am on Friday 18th of May 2018 on a 24 next day paid for delivery on that day. It contains an £880 item. It has not moved from that warehouse since then, from which the obvious and only conclusion that can be drawn in view of this company's reputation, is that my item has been stolen. I do not expect I will ever see it, and the sender has now opened a case against this thieving outfit which should be banned from trading. Lots of other similar reviews have been posted about the way this company operates, which has prompted me to say my piece. Furiously yours, Tedlad.”

Helpful Report

Posted 6 years ago

“Should be closed down this company...they don't pay out after losing your parcel even though you pay insurance.. my box was a pair of mens wellies size nine so not the smallest of boxes....the drivers know they are going to steal your parcels as they sign the wrong side of the card....total rip off .... parcel2go alright...straiggt into someone else's home”

Helpful Report

Posted 6 years ago

“Failed to deliver then refused to discuss the problem - even though their website showed the parcel was in their depot. Impossible to contact by email or phone and their 'chat help' cuts you off and simply refers you to the sender. The worst service imaginable. Useless.”

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Posted 6 years ago

“never again would i use this service again my parcel as not be deliverd to me from the 4th of may 2018 yet all they keep doing is telling me to wait one more week yet they told me they will keep me updated on this yet they done nothing i had to keep contacting them its very poor”

Helpful Report

Posted 6 years ago

“They did not deliver my parcel and responded rudely when i asked about the parcel.... also they insisted that they had delivered it and that i had signed for it... crazy lies!!”

Helpful Report

Posted 6 years ago

“They lost my parcel and refused compensation because I didnt take out their insurance (even though it was with MyHermes whos T&C's state they would compensate up to the value of my goods)”

Helpful Report

Posted 6 years ago

“Truly awful service. Paid extra for next day delivery. Took over 3 days and asked for a refund and was told next day not guaranteed. Apparently it's on the small print. Never use again.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews