Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Do not use this company. I am still waiting for a parcel to be delivered from early September, customer service is non existent, I would give you zero if I could. Worst courier company ever.”

Helpful Report

Posted 4 years ago

“stay away from this firm stay away from this firm, I insured the package that was covered in Fragile tape I put in a claim with photos etc. but getting no where. below is a copy of emails from the recipient of the parcel.................... "I was in the kitchen when the card was put through the letterbox. I managed to get to the van before it drove off, the guy told me that the parcel was by the bins at the bottom of the drive,. I think they knew it was damaged either by them dropping it or whatever and tried to leave the parcel rather than trying to hand me a soaking wet parcel. There was no way that they knocked the door. Just had this delivery, box was soaking wet and left by our bins I opened the box in case there was any broken glass. The picture shows the state of the box, the card and the damage "”

Helpful Report

Posted 4 years ago

“Insured parcel which was left by courier out beside recipients back door broken and soaking in the pouring rain. I have used this company many times but so disappointed when claiming to find because of the item it would only be insured for loss not damage. Totally disgusted. No reply to feedback given directly.”

Helpful Report

Posted 4 years ago

“No customer service I booked 6 days ago,paid for it , no one called, no one came for it awful.. I strongly recommend you not to use this service.”

Helpful Report

Posted 4 years ago

“Ordered three items through an online shop which were due to be delivered a week ago. We had no contact regarding delivery updates until we checked and saw delivery had not been possible but no reasons and no contact from anyone to ask for further information. Only upon checking our order again did we realise we have put the wrong post-code (hands up this was our error), Spoke to someone on the live chat to ask for parcel address to be updated and delivery re-attempted. After around 45 minutes and them telling us they couldn't find our parcel number (we had a tracking number from their website!) they eventually decided they could find it and promised the address had been updated and the parcel would be re-delivered. Almost a week later and a 2nd chat, the address had not been updated at all so we had been lied to (probably to end the chat ASAP). The second person on the live chat tried the same excuse that they could not find the reference, so I sent the previous transcript and suddenly they could find it..... Crux of it all is we still have no idea when parcel will be delivered! The worst thing is we didn't even choose to use this company, it is just the parcel company that the company we ordered from use. We won't be ordering from the same site again again and certainly won't be using Parcels2Go as a courier if we ever need to send anything personally. Avoid.”

Helpful Report

Posted 4 years ago

“CUSTOMERS BEWARE Customers beware, avoid sending parcels with this company at all cost. I recently sent a straightforward parcel from the UK to Barbados and needed it there by a certain time. So I therefore paid additional for guaranteed deliveryAnd chose FedEx as the carrier. The parcel was collected by FedEx and then went on its way arriving in the US 3 days later where it has stayed for the last five days. FedEx will not speak to me in relation to my parcel after several attempts made due to it being booked through parcel to go and continuously direct me to speak to parcel to go myself to obtain any information. I have subsequently found out that parcel to go do not take calls and have no advertised telephone number. The only way to contact them is via email or online chat of which I have done both on several occasions only to be told they cannot assist me other than to raise an enquiry with the courier and this can take up to 14 days. I have explained to them the urgency hence the reason for paying for the guaranteed delivery service and requested they authorise FedEx to speak to me directly but they have point blank refused to do this and told me I will just have to wait the 14 days. The worst customer service experience I have ever had and I will never use this company again as I now have to purchase the contents of my parcel again and spend even more money as I do not have the luxury of waiting 14 days to find out why my parcel is delayed.”

Helpful Report

Posted 4 years ago

“1. More expensive than Royal Mail as under 2 kilos. 2. Tracking said tried to deliver but my friend wasnt notified 3.Tracking said at US depot for collection, did not specify what US depot and where. 4. Tried getting help to find out this P2go homepage help was no help- no info on any online chat. Finally after reading bad reviews I found out how to get to online chat, but only on a computer. 5. By the time I spoke to someone on chat the parcel was scheduled to be returned, and all they offered was to email the po. 6. I called the US po on my mobile to find it was already at another po on way back. Luckily they located and held til friend picked up. 7. I now have an email saying I owe £12 as parcel was 3 kilos, which it was not it was only just over 1 kilo which postal worker here verified as he told me Royal Mail would be cheaper as it was under 2 kilos. 8. I now have to dispute this extra charge 9.FYI all I got from recent chat was ‘sorry’ sorry does not mean anything if they do NOTHING! 10 Do not use”

Helpful Report

Posted 4 years ago

“Parcel not delivered by specified date, tracking showed did not move for a week then it is back at the parcelshop!!”

Helpful Report

Posted 4 years ago

“LOST PARCEL AND NIL CUSTOMER SERVICE. Absolutely disgusting organisation”

Helpful Report

Posted 4 years ago

“Disgraceful yet again Disgraceful yet again. It is a real shame that Parcel2Go tend to be the only option. Sent a £50 eBay item, myhermes stole it, Parcel2go want me to jump through hoops to claim the measly £20 compensation! Eg - Photos of damage (clearly none since myhermes stole it) - Photos of the package - Photos of the inside of the package etc etc WHY NOT CHECK THE TRACKING, SEE IT HAS BEEN STOLEN. AND PAY ME OUT!”

Helpful Report

Posted 4 years ago

“No customer service I booked 4days ago,paid for it , no one called, no one came for it awful”

Helpful Report

Posted 4 years ago

“After Hermes missed two collection days I contacted Parcel2Go to ask them to investigate. They repetitively explained they are unable to contact the courier or look into the problem. The only way forward was to wait and see if someone might turn up for the third collection attempt or pay more money for an upgrade to another courier. It is very frustrating that Parcel2go do not help to resolve problems with the courier. They are the only one that has any power to act yet they provide no assistance. I will not use your services again. I would rather book direct even though it may cost more. At least booking direct I have the ability to resolve any problems myself. They are also a bunch of rogues. They will act to remove negative reviews from review sites even when they have evidence to prove it is a genuine transaction. Beware Beware Beware. You have been warned!”

Helpful Report

Posted 4 years ago

“Lost packages, zero updates on where they are or when they will be delivered.”

Helpful Report

Posted 4 years ago

“Absolutely dissatisfied by the service I received from them. I sent 3 large items by Hermes (booked through parcel2go) and one was arrived completely damaged and the other 2 items are still missing after a few weeks. I asked for compensation and they refused it, blaming it on poor packaging. I will of course appeal their decision but as a result, I have lost an item worth over £200.”

Helpful Report

Posted 4 years ago

“I strongly recommend you not to use this service. Everything was wrong. They suggest you cover your package even if they cannot protect it...then you receive your article broken and they cannot do noting...so...you lose your item, your money for the coverage and your time waiting them for collecting your item...use it if you want to take risks!!”

Helpful Report

Posted 4 years ago

“It is the worst service than you can imagine...I strongly recommend not to use it...”

Helpful Report

Posted 4 years ago

“Everything ... Parcel was meant to be delivered before 26th Nov and it is now sitting within customs in SA(just recently arrived there) Initially I received and email saying it had been delivered weeks ago and I thought yes brilliant service. It hadn't as it had never left the UK. Tracked the parcel and they found it. Then re-delivery was tried again... this has taken weeks to get to this stage and the A5 envelope that I sent is now with a SA Customs still no sign of delivery. I have demanded a refund of all costs which I will not receive until mt envelope is delivered??? To say I am not happy is an understatement, this parcel has to be at destination before 27th Dec.... I thought I had plenty time but with this shambles of a company I have little doubt they will ever get it..:( There should be some compensation for customers as I was told by the Customer service Chat that you get what you pay for - we are a budget company!!! Take from that what you will..:( very disappointing and will never use again.”

Helpful Report

Posted 4 years ago

“Parcel2Go lost a parcel which we had paid to protect. They asked us to file a claim which we did. Then we were asked for proofs of collection, non-delivery and value. They had the first two on their own online system which showed that the parcel had been collected from us and then lost midway, but for some reason we had to provide them evidence. Whatever proof of value we provided did not fit their criteria. Due to the nature of our business they were the only proofs we could provide. After loosing the months-long battle over the issues of proof of value, they agreed to refund the cost of delivery, but said they could not compensate for the loss of the content because they considered the content to be of "prohibited" category. The content of the parcel was letterheads that we had printed for one of our customers. How can letterheads be prohibited? Given the fact that this company has been rated 1.7 out of 1,267 reviews shows that there is something fundamentally wrong and they should not be trusted.”

Helpful Report

Posted 4 years ago

“Overcharging me for no reason,I paid £2.80 for posting a normal size lady bag ,they are requesting double.”

Helpful Report

Posted 4 years ago

“Terrible customer service and poor service.”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews