Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,211 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Approaching 10 weeks since we shipped a parcel via Fedex express service on Parcel2go and it has been a shocking experience. Long story short with multiple occasions of inconsistent information from what Fedex have said and Parcel2go is no one really cares at all. If something goes wrong it is an absolute nightmare communicating with P2G, everytime you have to chase up something it takes days or weeks for any follow up which you have to spend precious time wasting chasing them again. We have been informed directly from Fedex now that through all the drama of loosing our parcel more than once amongst other things that that this needs to go to claims and they will settle with permission from Parcel2go, we have been chasing this multiple times now and Parcel2go are still being none the wiser and very unhelpful. BOOK DIRECT to save youself potentially having to go through anything like we are continuing to go through. Our experience is certainly going to be passed on to trading standards and I have emailed watchdog with a plea to investigate”

Helpful Report

Posted 4 years ago

“I am a regular customer and apparently a VIP customer. The service is dreadful, I spend hundreds of pounds a day and half the package going out side the UK are returned. I don't believe so many customers are not engaging with the courier when they are contacted. It happens so often its is clearly a courier problem,. No refunds when 6 to 10 packages are being returned on a daily basis. It's all someone else fault. I still have to pay for the shipment to be sent again. Double the profit for them and no profit for me.”

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Posted 4 years ago

“Most dishonest delivery company.”

Helpful Report

Posted 4 years ago

“Horrible service. They are the most useless people I dealt with. When things go wrong they hide behind a chat machine. forwarding emails to their operations manager with no result. No phone number to contact them. They are too important to respond to customer calls. When you ask for a call back, it takes a couple of days for them to give you a call back on “unkown number”. When I asked for a refund they counted my 7.5 kg delivered prcel at a cost of 15 pound and 16 kg undelivered parcel at a cost of 17 £. How on earth they dod this calculation!!! Dont know!!! Dont trouble yourself”

Helpful Report

Posted 4 years ago

“Even with guarantee delivery they lost my parcel. Hopeless. Don't trust this company.”

Helpful Report

Posted 4 years ago

“Overcharged for insurance and very difficult to get refund”

Helpful Report

Posted 4 years ago

“Still not received a full refund from a parcel they lost in Feb. Been on their chat service and emailed their refunds Team and still not resolved. I've asked for this to be escalated as I'm getting no help and was told they can't help as they "are a chat based company". So no help / no resolution equals poor service. And all this after they lost my parcel too!”

Helpful Report

Posted 4 years ago

“Update of my previous review, so now someone contacted me straight after my review I left on here and advised my parcel has been found and that the receiver of the parcel would get notified and sent a payment link to pay the customs duty, 2 weeks later still nothing. Any email they send you, can not be replied to and no explanation of how to respond and get a conversation happening with anyone at parcel2go. So back to chat service I go and they reopen the lost case. I get another email asking for description of the parcel because the courier needs to find the parcel??!!!! But I can’t reply to the email??!!! So back to Chat to have them say “sorry” we will look into this, I provide the details again for the payment link to be sent for the parcel to clear customs and nothing again!! And around in a circle we go again! After 4 months of the same circle of events I just want my parcel back! Can you send my parcel back to me please Parcel2go????!! Here is my previous review... Absolutely fed up with parcel2go! First purchased Hermes service and the courier did not collect the parcel even though it was left with my concierge. So I had to rebook twice, then I decided to try another courier and paid more for DPD as recommended by the chat assistant on parcel2go. It’s been since January and it is now April and my parcel still hasn’t arrived. I have provided the recipients details and my own details to get the duty paid with customs about 10 times via chat, and 4 times via email ( which they don’t seem to pick up or respond to!) neither myself nor the recipient has heard anything or been forwarded the payment link. Totally useless. Do not use!!! I would recommend going directly with the courier company, at least they wish to get things resolved for you and you don’t have to go through this useless middleman!!”

Helpful Report

Posted 4 years ago

“Ref: P2G84005777 Parcel2Go lost my papers, after raising the claim they asked me at least 10 times for the documents to prove that I sent the items, item did not reach, and value of the item. I provided all of it and they rejected the claim because saying it has "financial documents". As per policy, it's a restricted item, but while booking the courier it was in my note what documents I am sending. It's a cheat company, avoid if options available.”

Helpful Report

Posted 4 years ago

“Have been waiting for a missing parcel for 3 months already and just received and email saying that they only collected two parcels instead of the three booked originally. I have the receipt that the person who collected it gave me, but somehow it is not possible to contact them. Waste of time and money, not to mention that one parcel missing.... horrible company”

Helpful Report

Posted 4 years ago

“Crooks, they tried to charge me for a Guitar that weighed 7.4kg with packaging, they say it weighed 41.5kg. That would make it the worlds heaviest guitar x 3.”

Helpful Report

Posted 4 years ago

“Recipient claims that an empty box was delivered. The contents went missing after the parcel was left at Roker 2000 News. Still waiting for a reasonable investigation by Parcel2Go / Hermes. I asked for a photo of the parcel on the doorstep and the weight of the parcel when received at the original Hermes depot. The recipient said that clear tape had been used to reseal one end of the box after the 200gbp tablet had been removed. Without the weight confirmation and photo I cannot see when the contents was stolen. Parcel2Go have indicated the parcel has been found even though it was an empty box that was delivered. This has been a very costly lesson. I would advise using The Post Office. You get a detailed receipt with contents, weight and value. It can be tracked and you have full recourse if needded.”

Helpful Report

Posted 4 years ago

“Impossible to speak to a human, forcing you to use live chat where you are sent through to multiple FAQ's, none of which are likely to answer your question, then when you type in 'Can I speak to a human please' you get put through to an agent instantly but never a claims agent, when you ask to be put through to a claims agent it takes over an hour to speak to someone (normally 10-15 in the queue at a time. I find it hard to believe they are able to have multiple agents to discuss other issues but only one available for claims which should be a priority. In addition to this claims can take up to 30 days to process which is just unacceptable when you're waiting to refund someone their money after your product has been damaged by a delivery driver. I also think it's bizarre you have to pay for insurance for the courier company to do their job and not break your package. I have been waiting nearly a week for my claim to be approved by a supervisor after I spoke to an agent who validated the claim and when I went back to the live chat I was told their managers are busy and have other responsibilities, I don't understand what other responsibilities they could possibly have. In addition to everything above my initial claim was rejected and I was told to provide more documents but not told which doocuments were required. I was told this through my account and no email was sent to me which means you have to keep checking your account. All in all really poor service and no apology offered for any of this. They don't seem to care about their customers or their reputation, I would recommend avoiding a company like this.”

Helpful Report

Posted 4 years ago

“Did not deliver by agreed date. Did not deliver at all. 3 months go by and they are still refusing to refund. Appalling customer service, difficult to contact and outright liars.”

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Posted 4 years ago

“Totally messed up my order and now says collected when it is not totally disgusting never book with these ever again charged OVER THE TOP PRICES FOR VERY POOR SERVICE”

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Posted 4 years ago

“Be a wear from parcel to go P2G87367347 they are a robbery when I send parcel and arrived comletly damaged no signed and the parcel has been insured at £100.00 and the reject the claim with no resons. adviced to all coustomers to use DHL is the best.”

Helpful Report

Posted 4 years ago

“Been 2 months that I'm waiting for my parcel full of personal belongings, chatted with several advisors and a supervisor but nothing has changed. They're more a kind of a joke! I've received another parcel tho, split in half and opened already for my convenience!”

Helpful Report

Posted 4 years ago

“Beware, read the t and c before you order especially if it recommends to take out more insurance for your item, fragile items are not insurable and if it is damaged then it must have been fragile or badly packed. Difficullt to reclaim excess insurance paid Then try to contact a human about a loss, its very difficult. Their t an c also cover many other carriers, dpd, parcelforce etc.”

Helpful Report

Posted 4 years ago

“I wish I could give minus stars the service was so bad. I have used P2Go for a few years with good service, but my last experience has left me thinking I will never use this company again. A parcel posted to our daughter in Spain 9th Jan 2020 with clothes for our 3 month old grandson, was lost the first day, then tracked again. The parcel was lost over 7 times in total and I made several claims. Each time it would either track again, once Spanish Customs to blame, then it was because Hermes looking for a ship out of UK, then they said it had been delivered. After a full enquiry on 24th Feb concluded it was lost and granted me a full refund. A few days later they changed their mind and said the courier (seems to have taken 5 days to remember after the full investigation) stated they had attempted delivery on the 24th so my claim was rejected. Our daughter was asked on no less than three occasions to check with her neighbours, (A young woman with baby having to go around a block of flats checking with strangers). After each supposed delivery, they never rang her, or left a card and non of the neighbours had it, they suddenly found it in the depot and she had to click on a link to the depot, only to see a message that it was the wrong address. I had photographic proof of address and had to send her e mail confirming that she had not received it (twice). So had they delivered somewhere or not? In the end they said I was over the 30 days to make a claim according to their terms and conditions,. It was classed then as 'undeliverable' and they said they were returning to me on the 8th March and would take 14 days to get back to me. That was nearly a month ago, and the parcel has been in transit for over 3 months now. Wrote to Head Office and had no response, used Resolver and had No response. PayPal found in my favour for cost of postage, but now with small claims court.”

Helpful Report

Posted 4 years ago

“I sent 2 parcels the same time to the same place they delivered 1 and lost the other tried to get Compensation they asked for receipts which I provided yet that was not enough I even supplied them with a letter from seller it just fell on deaf ears I recommend DHL or dpd or even parcel force they have good customer services I recommend not to use Parcel2go”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,211 reviews