Name: Parcel2Go
Rating: 1.46

“It's like getting pest!! customer service is a joke!! keep asking the same question, asking for pictures of lost items, I sent 8 parcels, 7 were delivered opened and missing/broken items!!! one parcel is lost, the most valuable one. I hope they go bankrupt!!”

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Posted 3 years ago

“Service worked fine 2019 2020 is a different story, information is not going through and parcels are not collected. UK / Brexit problem?”

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Posted 3 years ago

“They lost my package and even if i paid an insurance tax they did not payed me back. I lost a lot of personal and valuable belongings and all they could give me back was the money payed for delivery. I would not recommend, i’m sure there are better companies that can do their work right! If you want to purchase their services please reconsider and don’t make my mistake.”

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Posted 3 years ago

“Impossible to contact by phone or chat. I ordered a Collect+ delivery via Parcel2Go and took it to Tesco, who scanned the barcode on my phone. So far so good. But then the store assistant proceed to try and stick a "label" that was just like a paper till receipt, ie. not sticky and very flimsy, to the parcel, securing only the ends with bits of yellow tape. I said that this must be wrong: labels should be sticky and that that one would come off at the slightest touch. She insisted it was normal and ok, and her colleagues agreed. I said this was unacceptable, then another colleague said he would put tranparent tape over the label, which I accepted. He said something about cutting back on resources. I find it hard to believe that Tesco don't have proper label printers. I don't know if this is a Tesco issue or a P2G issue.”

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Posted 3 years ago

“I paid the seller for my item and shipping and when my parcel arrived the company had sent it COD I am trying to get my money back DO NOT use this company!!!!”

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Posted 4 years ago

“Awful service, parcel arrived late, and damaged. Parcel2go would not cover damage even though I paid for cover, and the item was not an excluded item. VERY bad customer service. Lost £200 because of this company.”

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Posted 4 years ago

“Booked with this company to return a chair. Hermes was the courier. Didn't arrive on Saturday when it was booked for, told me it would get uplifted on Monday, which it wasn't, then it would be uplifted on Tuesday, which it wasn't, then I was told they would rebook it to be uplifted Thursday by 8pm. By 6pm I got an email to say it wouldn't be getting uplifted. Did I want to book it again? Definitely no. Disgraceful attitude for Parcels2go and Hermes. They both hide by not providing contact details. Do not use either of these companies.”

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Posted 4 years ago

“Suggested renaming company Parcelnogo. Parcel hell. Parcel don't care. Can you think of more??!!”

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Posted 4 years ago

“Took my order, parcel not collected but on system showed collected. Only able to reach online chat.... Brick wall. Failed to reply in 24hours, pulled a BORIS.... every body's fault but their own After 3/4 hour texting demanded refund and compensation. 7 day wait for compensation Avoid like corvid 19. Not fit for anything. I wish nothing but Ill fortune to their owners. Come the glorious day!”

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Posted 4 years ago

“Frustrating, poor online-only customer service. I would avoid at all costs.”

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Posted 4 years ago

“AVOID!! I send items as a business and have spent over £3000.00 in the last few months, I currently have 4 claims for damaged items adding up to over £200.00 and they are trying everything they can not payout for the items, I have took my business elsewhere customer service is no existent!!”

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Posted 4 years ago

“Lost my parcel!”

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Posted 4 years ago

“Paid extra for protection. They are unable to track parcel or issue refund as waiting for courier!! Poor communication. Won’t be using again, shame seemed convenient!”

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Posted 4 years ago

“Proper bhenchooo”

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Posted 4 years ago

“this company is a scam, a rob. I will never use it”

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Posted 4 years ago

“1 HOUR LOST OF MY TIME AND SERVICE NOT PROVIDED. BLAMING THE COURIER. Probably it is true,but I did not have to wait that long to find out. ALSO, NO alternative option in their service. BAD!”

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Posted 4 years ago

“I was supposed to get an update about my parcel on email and I got nothing. It has been more than 2months since I handed my parcel. Upgrade in form of guaranteed delivery was purchased with service. Not only the online tracking (online update system) wasn´t working by the time but the courier didn’t bother to call to me (sender) or recipient while having both of our numbers, didn’t leave any note at the recipient address nor checked the box, where was the address written on.”

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Posted 4 years ago

“!!!IMPORTANT READ!!! -----I believe that all great reviews are just scam----- Finally almost after 3 months (2days left), finally i got the claim..after loads of BS, and after loose my 4 big bags full of clothes, game console, drone, and other personal belongings. Anyway, NOT RECOMMENDED AT ALL! I requested their service from SPAIN, and to use GLS SPAIN as well, for from Spain to UK, and then to be handle by PARCEL FORCE UK...But as soon as i got another company working for GLS SPAIN (Dinamo Mensajeros) collecting my bags, i only got on Track ID, that the bags were handled by GLS...and then on arrival day, nothing has been delivered, and initially GLS said that lost 2 of my bags, and the other 2 were on the way...but NO..it was just and just BS. I started to calling them every days until they started to ignore me. Parcel2GO, started to delay every email and solution...1 month gone and nothing... At the end Parcel2Go, until to proceed for a claim, but only if i was having every single receipt. Even i paid for EXTRA INSURANCE... they were denying my emails, and requesting many times for proofs that my 4 bags were worth every penny! I send same email more than 4 times...until they were refusing my bank statement as a proof of value. After many headaches, many phone calls to GLS, Parcelforce UK, and ParcelForce declaring that my bags never been outside of Spain. I requested the escalation on this matter (Just write escalation before your P2G....), and finally has been seem by some manager, that accepted my claim. After this they proposed me the maximum value that i paid the insurance for. (This value is absolute ridiculous comparing with my bags value). I accepted to finally end this chapter, but unfortunately instead of the money on my bank account, they just allocate on their prepay account. And once again i fought to have this money on my bank account...another 2/3 weeks. In the meantime i got the transport value on my bank account, but the claim value still waiting... After many online chat, and loads of BS again and again, even they're requesting an spanish bank account to transfer my claim to my bank account...once again ridiculous and useless behavior from mostly of Parcel2Go staff. Parcel2Go is a registered UK brand with branches in Spain and Ireland, and their staff were not accepting my UK bank...and another 3 weeks off fails to end this chapter. Yesterday..yes yesterday 8th September i just had a mind-blowing idea. I founded many Parcel2Go staff through the website LinkedIn, so i contacted many of them, including the CEO - Mr. James Greenbury. Also after make a post through the LinkedIn, i has been reached by some staff including George Iveson -Operations Manager at Parcel2Go, that tried to help me with this matter. After 2-3h, i receiving a email with an proof of transfer to my bank account, and i can tell that this chapter has been finished, because i got the MONEY finally. Thank you to Chiara Pasquini, and Salman Atcha from the online chat, the best workers online. Tim or Timothy, the worst worker and the most useless staff. Thank you to George Iveson -Operations Manager. CEO - Mr. James Greenbury (james.greenbury @ gmail.com) (remove the space between) ANYWAY DON'T USE THEM!!! (I have proofs of everything that i wrote, i don't want to be reached by this company never again, but if i need to show any proofs, i will request more money than my claim!)”

Helpful Report

Posted 4 years ago

“!!!IMPORTANT READ!!! -----I believe that all great reviews are just scam----- Finally almost after 3 months (2days left), finally i got the claim..after loads of BS, and after loose my 4 big bags full of clothes, game console, drone, and other personal belongings. Anyway, NOT RECOMMENDED AT ALL! I requested their service from SPAIN, and to use GLS SPAIN as well, for from Spain to UK, and then to be handle by PARCEL FORCE UK...But as soon as i got another company working for GLS SPAIN (Dinamo Mensajeros) collecting my bags, i only got on Track ID, that the bags were handled by GLS...and then on arrival day, nothing has been delivered, and initially GLS said that lost 2 of my bags, and the other 2 were on the way...but NO..it was just and just BS. I started to calling them every days until they started to ignore me. Parcel2GO, started to delay every email and solution...1 month gone and nothing... At the end Parcel2Go, until to proceed for a claim, but only if i was having every single receipt. Even i paid for EXTRA INSURANCE... they were denying my emails, and requesting many times for proofs that my 4 bags were worth every penny! I send same email more than 4 times...until they were refusing my bank statement as a proof of value. After many headaches, many phone calls to GLS, Parcelforce UK, and ParcelForce declaring that my bags never been outside of Spain. I requested the escalation on this matter (Just write escalation before your P2G....), and finally has been seem by some manager, that accepted my claim. After this they proposed me the maximum value that i paid the insurance for. (This value is absolute ridiculous comparing with my bags value). I accepted to finally end this chapter, but unfortunately instead of the money on my bank account, they just allocate on their prepay account. And once again i fought to have this money on my bank account...another 2/3 weeks. In the meantime i got the transport value on my bank account, but the claim value still waiting... After many online chat, and loads of BS again and again, even they're requesting an spanish bank account to transfer my claim to my bank account...once again ridiculous and useless behavior from mostly of Parcel2Go staff. Parcel2Go is a registered UK brand with branches in Spain and Ireland, and their staff were not accepting my UK bank...and another 3 weeks off fails to end this chapter. Yesterday..yes yesterday 8th September i just had a mind-blowing idea. I founded many Parcel2Go staff through the website LinkedIn, so i contacted many of them, including the CEO - Mr. James Greenbury. Also after make a post through the LinkedIn, i has been reached by some staff including George Iveson -Operations Manager at Parcel2Go, that tried to help me with this matter. After 2-3h, i receiving a email with an proof of transfer to my bank account, and i can tell that this chapter has been finished, because i got the MONEY finally. Thank you to Chiara Pasquini, and Salman Atcha from the online chat, the best workers online. Tim or Timothy, the worst worker and the most useless staff. Thank you to George Iveson -Operations Manager. CEO - Mr. James Greenbury (james.greenbury @ gmail.com) (remove the space between) ANYWAY DON'T USE THEM!!! (I have proofs of everything that i wrote, i don't want to be reached by this company never again, but if i need to show any proofs, i will request more money than my claim!)”

Helpful Report

Posted 4 years ago

“I was reluctant to call Parcel2Go because of the bad reviews, but it was so cheap that I decided to give them a go, and now I'm so happy I did. I sent several parcels in different days, and all of them were collected and arrived on time, I've been able to track them, and both the couriers in UK and Spain were very nice. I've made a mistake with the last parcel, and they sorted it out very quick and efficiently. I will definitely use Parcel2Go again.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews