Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Parcel2Go lost my parcel and because I didn't take the additional insurance have refused to assist me any further. If you have to take the insurance to ensure your package get delivered safely this service is simply not worth it.”

Helpful Report

Posted 4 years ago

“If I could give a zero I would, in my opinion if you want a courier service you should never use this company. Paid for a courier service to collect and deliver and item. I paid extra for no release of the item without signature and protection of the item up to £175. I fully described what the item was when I paid for this service. First of all parcel 2 go took my money paid for the protection knowing what the item was even though they apparently don't cover furniture. This payment was still taken regardless without warning. In addition, the courier claimed they had been twice to collect the item when they hadn't actually been at all. (it was an office address and staff were present at both times I received notification someone had failed to collect). It was only after I complained that they turned up at all. Not only this, the courier released the item at end point without a signature (something I paid extra NOT to happen) and dumped it outside in the rain all weekend. The item was found, ruined a few days later by the customer. I tried to activate my protection which I paid extra for in anticipation of a poor service, and received a rejection immediately with no offer of refund for the insurance and only a partial refund for the outrageous, terrible and frankly criminal service that was delivered. I paid for a service I never got and they won't even refund me?! The final kick in the teeth. Upon trying to raise a formal complaint I was fobbed off too and said nothing would be done. I'm so glad my payment provider is stepping in to fight on my behalf. I'm my opinion this is a terrible company, avoid like the plague! I'm happy to provide receipts and references numbers to Google to show this was a genuine purchase made from this company and this reviews my opinion is about the service I received from this company.”

Helpful Report

Posted 4 years ago

“I've had my share of bad experiences when it comes to parcel courier services but this one involving Parcel2Go definitely has to be the worst. Not even out of courier experiences but ALL kind of service experiences. Ever. First of all Parcel2Go is a parcel broker meaning they contract the actual delivery couriers like UPS/Hermes etc. I'll try to keep this short but might digress. Had a large parcel to send on ebay so I was already short on time. Arranged the collection for Tuesday, collection window was 8am to 8pm. Not morning, not evening, literally the whole working day and then some. (Parcel2Go, I know you're trying your best but the people that you are collecting from have working lives as well. At least a shorter window or something or how about making contact with the customer beforehand? I'm sure that can be improved because this is the main crux of the problem. Customer contact/communication) Run home and wait, they have to show up. They don't and I get a tracking notification saying 'collection failed-client was not available' Are you kidding me?! I didn't hear one doorbell. Went online to chat with them (they have no phone number) they said drivers can't call clients as they don't have phones (this is important to remember). Anyways, I complained and re-booked for next day and they said they will give my phone number to the driver. This was a low point for them as somehow the agent didn't book it for the next day but for next week...but I was going to find out only next day when I contacted them via chat again to make sure they have all the info needed. The agent informed me it's not due for pick-up for today but for next week obviously. He then corrected the issue re-booking for next day again, this time with Parcel Force(like that would've helped anything) and also had one of his team call me personally to reassure that the driver from Parcel Force has all the info he needed and would call if something is wrong. (first two tries it was Hermes who was contracted) Next day, I have Parcel Force coming with all the info, parcel is locked and ready, everything is good. All he needs to do is put in the buzzer code and get in the lobby and grab the parcel. Wait all day at work, around 4pm-ish 'collection failed: client not available'. Feel like punching someone in the face. Called Parcel Force directly obviously the driver didn't have any of the info I gave Parcel2Go. I contact them again and re-book for today when I'm writing this review. Parcel Force should be coming again they said. By this point I realised I have no choice but to take a day off to wait for the driver( this is what I have to do to get this done). I wait today, I get a CALL from driver wow. Remember what they said earlier? Driver will be here in 5 min. I go down, it's a Hermes driver. I feel like punching someone again...I had the Parcel Force label on not Hermes. Luckily I rip the label and underneath there was the Hermes label. He scans it and off he goes. Welcome to 2020 parcel delivery Parcel2Go. Now I know maybe some of you didn't have such problems but look online they have something going on and if you are thinking of using their services, think twice before you do it.”

Helpful Report

Posted 4 years ago

“Booked a collection for Monday, they didn't arrive. Contacted them, they re arranged, didn't arrive all day. They did not care about trying to investigate why, or care about the time it had wasted. They have now told us a week after it was supposed to be picked up that we need to drop it off. Complete waste of time, avoid!.”

Helpful Report

Posted 4 years ago

“Looks like they are not very honest - got price to deliver a parcel to Canada value £36.00 and paid quoted shipping price only to find they want an additional $14.30 on arrival. Do not use”

Helpful Report

Posted 4 years ago

“Basicly they are scam . Do not trust and give your parcel to the parcel2go”

Helpful Report

Posted 4 years ago

“They lost my parcel and didn’t return any payment . They are a scam , do not trust the Parcel2go.”

Helpful Report

Posted 4 years ago

“Absolutely awful firm. Charged me a £10 surcharge claiming the courier UPS had placed a surcharge on the package due to package been overweight. I questioned this with UPS who denied any knowledge of it and said any surcharge would show up on their own tracking page. UPS suggest I ask for proof via any invoice generated by them to P2G. I requested proof of this and P2G could not provide the invoice or any evidence of the surcharge from UPS. P2G customer services suggest I have to prove the parcel was not overweight despite me sending the same parcel with the same dimensions and same weight every week for over a year to the same address. Disgraceful money making scheme which is just blatant theft. Reported to Trading Standards and Action Fraud.”

Helpful Report

Posted 4 years ago

“In the light of a recent negative experience where a parcel sent to Italy was returned undelivered the listed suppliers below were involved. Each appears to be content to blame each other in a self-indulgent mutual blame game where customer service unfortunately was a total casualty. Until further notice please note that all Müller Group companies are no longer permitted to use the services of; Parcel2Go DPD”

Helpful Report

Posted 4 years ago

“Absolutely awful. Do not touch with a barge pole. I sent a bike through this courier and in transit they literally unwrapped the bike, took it apart and stole part from it. Delivering just the frame. Stole the seat and the basket (which, may I add, had to be removed with an allen key!). I should have called the police. I even took out their insurance and did not get my money back. Terrible terrible company - do not EVER EVER use!!!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“The worst courier service I have ever used. I guess you get what you pay for. My advise pay a little extra for a decent service. Their process of resolving issues needs some serious attention. They have no phone number, and you are not able to live chat with them (well customer below says you can but I could not find it after I laid a complaint). I have been trying to send custom documents to them for a week now, without much luck.”

Helpful Report

Posted 4 years ago

“Useless customer service, staff hide behind online chat. they don't responds to emails and claims are a waste of time. A company is judged by how they deal with issues, this company is useless when things go wrong. Don't waste your money on Insurance, you wont receive a penny!”

Helpful Report

Posted 4 years ago

“Never ever use this company they lost my £1500 microphone and after 3 months of trying to get an answer they have started to just ignore me”

Helpful Report

Posted 4 years ago

“THIEVES THIEVES THIEVES THIEVES Parcel2Go are absolute lying thieves with extremely rude, arrogant and unprofessional live chat customer service. AVOID AT ALL COSTS AND STAY AWAY FROM THEM- PLEASE TAKE TIME AND READ THIS AS IT MIGHT HAPPEN TO YOU 100% : Failed to collect an item twice this week. Had the poor person to stay home and wait for the parcel to be collected- nobody showed up- They can't give you a reason why the parcel hasn't been collected. In case they fail to collect on the first day, you will have to check that on their website and reorganise collection yourself with a live chat agent that's arrogant and can't take complaints or deal with them in a normal manner- they all lack empathy and professionalism It takes ages to be refunded- will be well over a week in my case, time in which my money is blocked and they can do whatever they want with it. I requested two call backs - last agent I spoke to said that there was none requested - Imagine my frustration - also tried to disconnect me off chat constantly. Over a year ago they lost one of my parcel, I traced the situation privately and the parcel got stollen by the driver- didn't compensate the loss of the parcel ( item couldn't be covered even though i paid for protection ) - they only refunded me the shipping cost to the prepay ballance ( again in their pocket ) with no possibility what so ever to look into it and compensate me- lost item, refunded person on eBay, PARCEL2GO CAN'T CARE LESS THIEVES THIEVES THIEVES THIEVES THIEVES ( No I won't email you wasting my time again explaining the stupid trouble you caused ! )”

Helpful Report

Posted 4 years ago

“Awful customer service. Chat system staff are useless and all you get are automated messages from them and be treated like you don't know what you are talking about. Its honestly insulting. Don't ever waste money insuring your item with P2G, the claims process is a complete Joke. Take your chances and cut your losses, don't waste time with their staff if things go wrong.”

Helpful Report

Posted 4 years ago

“I have been using P2GO for the past 15yrs, and yes occasionally I’ve encountered a problem, and in the early days you were able to speak with someone and sort it out, …. Trying to sort a problem now is an absolute nightmare, the online chat is a joke, and doesn’t work, contact via email is non-existent, speaking with a human is impossible, submitting a claim is completely pointless, as after 10 days or so, its rejected by a computerised system. My sent parcel was left outside a flat door and photographed by the driver as delivered, consequently it went missing, and I had to reimburse my customer, I hadn’t taken out insurance, I didn’t need to take out insurance, and if it had been correctly delivered in the first place, I wouldn’t be out of pocket now. To put it quite frankly, customer service is absolutely appalling, they simply “DO NOT CARE” and have no interest in caring for their customers, please do yourselves a favour, and stay clear from this awful company !!”

Helpful Report

Posted 4 years ago

“good service when they get it right but forget taking any insurance as you will not get paid out !!!”

Helpful Report

Posted 4 years ago

“They steal from people. They lie, cheat and have stolen £187 from me. Do not use”

Helpful Report

Posted 4 years ago

“Sent a digital watch using Hernes via P2G. It was stolen in transit and recipient recieved an empty box. To make matters worse, despite charging me extra to insure the parcel, they then wouldn't pay out on my claim as they say the item was on their exclusion list for any protection, despite the fact they were happy to charge me for protection! Also please read their exclusion list for protection - it includes virtually everything! What a scam! I'll be using Royal mail in future. Another point is that there is no way to contact P2G other than live chat, which is useless.”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews