“Be aware- they retain your payment details long after the contract is completed!
Shocking customer service!
I had a parcel delivered to Australia back in Nov. A couple of weeks after delivery was complete, they came up with an 'excess weight' payment. The disturbing thing was they said if I didn't pay within 7 days the cost would be taken from the retained payment card. I paid this straight away on 1st Dec. I wrote and asked them why they had retained my payment details as the contract was complete. I have had 10 days of not addressing my question and no word that they will remove my payment details. They repeatedly state I have an outstanding delivery- which I do not! I've asked to make a formal complaint; requested Data Handling Policy and Complaints Policy---- nothing back from them on this request- just standard, sorry this has caused inconvenience'. Still unresolved 10 days later. Would never use this company again!”
“Be Aware- they retain your payment details long after completion of contract!
Shocking after sales service!
I had a parcel delivered to Australia back in Nov. A couple of weeks after delivery was complete, they came up with an 'excess weight' payment. The disturbing thing was they said if I didn't pay within 7 days the cost would be taken from the retained payment card. I paid this straight away on 1st Dec. I wrote and asked them why they had retained my payment details as the contract was complete. I have had 10 days of not addressing my question and no word that they will remove my payment details. They repeatedly state I have an outstanding delivery- which I do not! I've asked to make a formal complaint; requested Data Handling Policy and Complaints Policy---- nothing back from them on this request- just standard, sorry this has caused inconvenience'. Still unresolved 10 days later. Would not use this company again!”
“Awful company highly recommended you never use. I for sure won’t be. Sent a box to Spain and the tracker said would arrive by 23rd Nov 2020. We are now in Dec and no sign of the package. Constantly having to chase them, poor service. Was told that due to an address error it hadn’t been delivered but would redeliver next day. Few days go by and still no sign of it. I am then told due to the package not having been scanned for 10 days it’s lost. Very convenient as I had sent an iPad, Apple TV. You draw your own conclusion. I strongly believe the items got stolen and as an excuse they are saying it’s lost.
When a few days earlier they tell me it’s at depot and will be sent out again.
Horrible scammer and thieves.
Don’t make the same mistake as me.
To add insult to injury I get s measly £200 compensation from items worth over £1200.
Once again be warned not worth it. Rather pay more and to a more honest company than using this company as they are a total joke.”
“DO NOT USE THIS COMPANY
You'd be better off throwing your items in the bin.
We sent some very expensive items via their service, because of the high value of the package we chose to take their "insurance". The goods arrived at the location. The customer emailed me some pictures of the package and it looked like it had been ran over by a lorry. Split, torn, WET!! and generally battered. They had made a feeble attempt to stick it back together with duct tape.
I was disappointed of the damage but I thought no problem, I'm glad I took out insurance, I'll just claim through the policy.
Their insurance is not worth the paper its written on, they will give you every excuse under the sun.
ADVICE - look at their restricted items under their policy, you basically cant send anything!!!!!
They first tried weight, and they were wrong, then they said it needed to be in triple ply cardboard, which it was, then finally they said the item needed to be in a "suspended packaging" whatever that is and neither is it mentioned on their policy.
I've given up with them and took my losses which is what I suspect a lot of people do, their customer service takes days to reply and don't answer the phone.”
“The currier booked through them doesn't collect the parcel and they don't provide any support at all. Your options will be either take the parcel yourself to the currier or pay another 10£ to for another collection date that they might as well ignore. A complete scam.”
“DO NOT USE!!! READ ALL REVIEW SITES AND ANY 5 STAR REVIEWS ARE FAKE AS THIS COMPANY IS A TOTAL SCAM! NO PHYSICAL ADDRESS BUT A PO BOX AND NO WAY TO CONTACT. THEY JUST TAKE YOUR MONEY AND RUN!! BEWARE DO NOT USE!!!”
“Appalling customer service. No phone number. Lack of reply to emails. Charged me £48 retrospectively for something which is incorrect.
Although their price was £2 cheaper than ParcelForce direct it has cost me hours and hours with a still unresolved case.
I would recommend to NEVER use them.”
“This company is a scam. There are no phone numbers or trading addresses and the parent company offices listed in London do not exist.
Follow the trail on their website and you will see almost anything you want to send is in fact excluded from the insurance they claim to offer for free!
And with no head office how can you claim through the courts?”
“We sent a box to the USA and AFTER it was delivered DHL who Parcelcompare used to send our box said it was bigger than we said and nearly DOUBLE the weight
A weight an OAP like myself could not LIFT to weigh in the first place
Parcelcompare asked for photographic evidence from us of our box but REFUSED to give any from DHL !!
This has gone on for over 2 weeks and causing us OAP’s great stress which with us being in the highest Covid tier is terrible
WE SHOULD HAVE READ THEIR APPALLING REVIEW SCORE FIRST
AVOID AVOID AVOID THIS COMPANY”
“USA delivery. cost £10 cheaper including insurance than other companies. Parcel collected on 26/11/20 and arrived in Denver on 1.12.20 delighted with service would definitely use parcel compare in future”
“Waiting since 4/11 to send me a package through TNT. They picked the package from UK, they gave us TNT tracking number and the status of tracking is still up-to today 14/11 COLLECTING. They informed us that they lost the package and that they ll refund us the shipping charge. They item is gone. Tough luck. Our mistake to chose them to send it.
Updated: 28/11 today after 15 email exchanges with Parcelcompare and 200 excuses (they told me they lost it and shall wait few days to search for it, then that they can refund shipping cost but not the item, then that i have to show proof that they got it from my cousin, then that i have received the item so case is closed, then they are looking our matter with the carrier, then we must present more proof of evidence and that they cannot do anything further) i decided to forget it as they dont even reply anymore. Thank God item cost only 65€ and shipping 40€.
See their last reply
Arthur William (ParcelCompare)
25 Nov 2020, 14:12 GMT
Dear George,
Thank you getting in touch
I do understand your frustration and apologize for the inconvenience caused.
I am sorry but unfortunately I cannot investigate further without correct evidence of collection as it is required to forward to the carrier in such cases.
I have emailed the carrier many times and they are asking for proof of collection as there are no scans available for this shipment.
If this document can be provided then we can process an investigation with the carrier and search for them.
Please do let me know if you have any further questions
Kind regards
Arthur William
ParcelCompare Customer Services
Its not a joke. This is real 💯%”
“Do not Use this Company 😡 Zero stars are not allowed, I paid £216 for 2 parcels weighing 45Kg as told it would cost their adding my weights and sizes on their website, 16 days later I was told it had been Audited by UPS and gave me a Ref number and I owe another £40.19p, so I called UPS who said they never Audited it and only delivered in the UK, I told Parcel Compare this they then said DHL had Audited it, they gave me a different Ref number so I called DHL who also said they never Audited it, they also sent me an Email saying there were no Changes to the Weights snd Sizes, Parcel Compare refuse to accept this and are still using threatening emails, it will be interesting to see the Outcome 😡”
“I wont be in a hurry back to use parcelcompare again. Paid via paypal which was fine. Never got a printable label or despatch number so had to pay a second time when parcel taken to local drop of point. It might only be £4.66 that I've lost but at the same time it's very disappointing.”
“AVOID AT ALL COSTS.
utter pathetic my parcel is lost they havent a clue where it is . email after email and nothing to say just that they are trying to find WHO has it. just a joke. sounds like la la land does exist . as think thats where my parcel is..”
“Do not use this company. I paid for a delivery and put in specific dimensions and weight.
They outsource and told me that UPS had audited my parcel and wanted to charge me an additional £125. The original fee was only £30.
Luckily I hadn’t unpacked the item and was able to take photos and weigh the parcel.
Complete fraudsters, stay well clear and use a direct reputable company.”
“I organised u p s to collect delicate 3 d art mirror wrapped properly cushions. Bubble wrap fragile tale on driver was told at door be careful mirror arrived next day from old rotten white van rude guy and the person who recieved parcel said why it noisy the mirror was shattered solid frame shattered £400 art work and no number to call no answer nothing worst company ever I trying to get insurance from them snd no response n”
“I recently requested that a parcel containing credit cards be delivered sealed securely and promptly to Israel. However, the package was delivered a week late with the contents wide open for anyone in the delivery chain to access. When I took this to the complaints department, they blamed it on the packaging. This was a complete lie as the packaging was checked with the delivery personnel before it was sent. I would never use this service again and would not recommend its services.”
“Words fail me to describe their CS. Paid ridiculous amount fo money for the same day collection, needless to say no one showed up. There's no tel number to contact the company, somehow managed to find a web chat service. Useless! The guy (support possibly in India) told me he cannot help me, I have to use online portal to decide what's going to happen with my parcel. Of course I've attempted to cancel the order, imagine what - they are trying to impose 6gbp cancellation fee on me for cancelling a service they have never delivered...?! I've just opened a dispute through PayPal. Terrible, terrible experience deepen by their shambolic customer service.”
“Words fail me to describe their CS. Paid ridiculous amount fo money for the same day collection, needless to say no one showed up. There's no tel number to contact the company, somehow managed to find a web chat service. Useless! The guy (support possibly in India) told me he cannot help me, I have to use online portal to decide what's going to happen with my parcel. Of course I've attempted to cancel the order, imagine what - they are trying to impose 6gbp cancellation fee on me for cancelling a service they have never delivered...?! I've just opened a dispute through PayPal. Terrible, terrible experience deepen by their shambolic customer service.”
