“AVOID AT ALL COSTS.
utter pathetic my parcel is lost they havent a clue where it is . email after email and nothing to say just that they are trying to find WHO has it. just a joke. sounds like la la land does exist . as think thats where my parcel is..”
“Do not use this company. I paid for a delivery and put in specific dimensions and weight.
They outsource and told me that UPS had audited my parcel and wanted to charge me an additional £125. The original fee was only £30.
Luckily I hadn’t unpacked the item and was able to take photos and weigh the parcel.
Complete fraudsters, stay well clear and use a direct reputable company.”
“I organised u p s to collect delicate 3 d art mirror wrapped properly cushions. Bubble wrap fragile tale on driver was told at door be careful mirror arrived next day from old rotten white van rude guy and the person who recieved parcel said why it noisy the mirror was shattered solid frame shattered £400 art work and no number to call no answer nothing worst company ever I trying to get insurance from them snd no response n”
“I recently requested that a parcel containing credit cards be delivered sealed securely and promptly to Israel. However, the package was delivered a week late with the contents wide open for anyone in the delivery chain to access. When I took this to the complaints department, they blamed it on the packaging. This was a complete lie as the packaging was checked with the delivery personnel before it was sent. I would never use this service again and would not recommend its services.”
“Words fail me to describe their CS. Paid ridiculous amount fo money for the same day collection, needless to say no one showed up. There's no tel number to contact the company, somehow managed to find a web chat service. Useless! The guy (support possibly in India) told me he cannot help me, I have to use online portal to decide what's going to happen with my parcel. Of course I've attempted to cancel the order, imagine what - they are trying to impose 6gbp cancellation fee on me for cancelling a service they have never delivered...?! I've just opened a dispute through PayPal. Terrible, terrible experience deepen by their shambolic customer service.”
“Words fail me to describe their CS. Paid ridiculous amount fo money for the same day collection, needless to say no one showed up. There's no tel number to contact the company, somehow managed to find a web chat service. Useless! The guy (support possibly in India) told me he cannot help me, I have to use online portal to decide what's going to happen with my parcel. Of course I've attempted to cancel the order, imagine what - they are trying to impose 6gbp cancellation fee on me for cancelling a service they have never delivered...?! I've just opened a dispute through PayPal. Terrible, terrible experience deepen by their shambolic customer service.”
“I paid , ask to come at 18th november, they arrive , knok the door , I open the door, the man just jump into the van and run away . I rebook for the next day , they didnt come and send me another e-mail to rebook again . The link to rebook doesn’t work . There is no phone number to call . The support doesn’t care! I will wait untill tomorrow. If they don’t come to pick up the parcel , I want my money Back !”
“I was just charged £6 for nothing, as I had to update my order and there is no option anywhere to call I selected to cancel immediately after booking. They still haven't refunded me, but state I am to be charged for cancellation. I have now ordered via Transglobalexpress who call with courtesy and have ensured my order and payment ks secure while this website is holding my money for nothing. I will be requesting a charge back from my bank, as at no point was I warned there is a cancellation fee at the point of sale.”
“It’s a scam!! Whatever you do don’t use this company!
They agreed to a price and then decided to just take more money from our account.
This company should not be even trading.”
“This company is to be avoided at all costs - I am amazed that they have not been prosecuted for fraud.
I entered the correct dimentions and weight of my parcel on their website and booked the courier. Then I was chared three times as much when they incorrectly claimed my parcel weighed 40kg not 22kg.”
“This is some kind of scam - I booked up yesterday paid 20 GBP to have a document collected and delivered within 2 UK locations by UPS and no courier turned up. I tried to contact parcelcompare and other than the portal there is no one to call or ask. So I phoned UPS and they had no order from Parcelcompare at all. So I to cancel the delivery which is what they recommend and I got charged 6 GBP for the privilege. So they earn 6gbp for nothing. I HIGHLY RECOMMEND TO STAY AWAY FROM THESE CHEATS>”
“Parcel not collected on arranged day, 3 days later.
UPS were the carriers, should have bought label, said he would put it on parcel in van, he didn't.
As a consequence, parcel lost.
Collected from me on October 19th, never been seen since.
Despite numerous attempts, they have failed to locate my parcel.
Only the shipper can initiate an investigation with UPS.
November 11th, still no trace.
Avoid at all costs”
“Awful. They lost our parcel and just makes us loose our time going around and around not to pay for the lost items. They do not take any responsibility and denied to pay anything for the lost parcel (22kg, with quite some items inside...)
DO NOT USE THIS COMPANY!”
“If I could give them 0 star, I would. They failed to pick up on two consecutive days, always claiming they came and nobody was there. My family was sitting the whole day by the phone and waiting for the courier to turn up. Nothing. Avoid at any cost. AVOID.”
“They managed to deliver my 30KG parcel ok to Eire, but Ive just received a standard email (which could have easily been deleted) advising another £345 will be debited, because their carrier TNT have advised them (after delivery) the parcel was 728 KG (nearly 3/4 ton) I have to now prove this is incorrect to reverse this with a picture of the parcel on a weighing scale, even if this was the case it should have been flagged or refused during sorting, not after delivery, it seems to me a clear scam that some will fall for, or not even realise is occurring
So I can only currently advise to approach this company with extreme caution”
“Do not use AVOID at all costs. They took my collection and drop off point, they took my money even sent me the pdf to print off the labels. But they never sent the collection details to the actual courier. So my parcel wasn’t collected and here I am a week later sending daily emails (as they conveniently have no telephone number to be reached on) Tamanpreet Singh is a scam artists. Takes your money and doesn’t fulfil his end of the contract. Then he sends you emails full of grammatical mistakes and tries to lay the blame on the courier company when he never sent off the data they needed in order to do the pick up and delivery.”
“Worst service ever, they didn’t send the correct documents, FEDEX didn’t pick up the parcel due to that and they don’t answer my emails to sort it out. And the payment was debited from my account!!”
“The collection and delivery went fairly well. The problem came a few days later when I was asked to pay a substantial extra amount of money. My 30kg parcel had been weighed at 123 kg buy TNT. When I weighed the parcel it was actually 27 kg but I rounded up to 30kg in case of error. I was asked to provide photographic evidence of the parcel weight and size. Clearly this was impossible as it had already been delivered to its destination. I refused to pay the extra and after several weeks they agreed not to charge me, this they said, was a gesture of goodwill. I would not recommend them.”
“no shipping lables send , problem with them getting them to me . Said I recive in one hour waited a day nothing come . 35 pounds out my account. For nothing then day later cost 6 pounds to cancel the order. I went to pacelforce so another 37 out my account to get parcel away no problems with labels here .... no refund from ParcelCompare. No answers to my many email. what is this company about”
“Absolute shambles - can't organise the proverbial in a brewery. Directed us to drop off points that no longer exist, and did not provide the correct labelling. DO NOT USE THIS COMPANY”
