“This company is a scam. There are no phone numbers or trading addresses and the parent company offices listed in London do not exist.
Follow the trail on their website and you will see almost anything you want to send is in fact excluded from the insurance they claim to offer for free!
And with no head office how can you claim through the courts?”
“We sent a box to the USA and AFTER it was delivered DHL who Parcelcompare used to send our box said it was bigger than we said and nearly DOUBLE the weight
A weight an OAP like myself could not LIFT to weigh in the first place
Parcelcompare asked for photographic evidence from us of our box but REFUSED to give any from DHL !!
This has gone on for over 2 weeks and causing us OAP’s great stress which with us being in the highest Covid tier is terrible
WE SHOULD HAVE READ THEIR APPALLING REVIEW SCORE FIRST
AVOID AVOID AVOID THIS COMPANY”
“USA delivery. cost £10 cheaper including insurance than other companies. Parcel collected on 26/11/20 and arrived in Denver on 1.12.20 delighted with service would definitely use parcel compare in future”
“Waiting since 4/11 to send me a package through TNT. They picked the package from UK, they gave us TNT tracking number and the status of tracking is still up-to today 14/11 COLLECTING. They informed us that they lost the package and that they ll refund us the shipping charge. They item is gone. Tough luck. Our mistake to chose them to send it.
Updated: 28/11 today after 15 email exchanges with Parcelcompare and 200 excuses (they told me they lost it and shall wait few days to search for it, then that they can refund shipping cost but not the item, then that i have to show proof that they got it from my cousin, then that i have received the item so case is closed, then they are looking our matter with the carrier, then we must present more proof of evidence and that they cannot do anything further) i decided to forget it as they dont even reply anymore. Thank God item cost only 65€ and shipping 40€.
See their last reply
Arthur William (ParcelCompare)
25 Nov 2020, 14:12 GMT
Dear George,
Thank you getting in touch
I do understand your frustration and apologize for the inconvenience caused.
I am sorry but unfortunately I cannot investigate further without correct evidence of collection as it is required to forward to the carrier in such cases.
I have emailed the carrier many times and they are asking for proof of collection as there are no scans available for this shipment.
If this document can be provided then we can process an investigation with the carrier and search for them.
Please do let me know if you have any further questions
Kind regards
Arthur William
ParcelCompare Customer Services
Its not a joke. This is real 💯%”
“Do not Use this Company 😡 Zero stars are not allowed, I paid £216 for 2 parcels weighing 45Kg as told it would cost their adding my weights and sizes on their website, 16 days later I was told it had been Audited by UPS and gave me a Ref number and I owe another £40.19p, so I called UPS who said they never Audited it and only delivered in the UK, I told Parcel Compare this they then said DHL had Audited it, they gave me a different Ref number so I called DHL who also said they never Audited it, they also sent me an Email saying there were no Changes to the Weights snd Sizes, Parcel Compare refuse to accept this and are still using threatening emails, it will be interesting to see the Outcome 😡”
“I wont be in a hurry back to use parcelcompare again. Paid via paypal which was fine. Never got a printable label or despatch number so had to pay a second time when parcel taken to local drop of point. It might only be £4.66 that I've lost but at the same time it's very disappointing.”
“AVOID AT ALL COSTS.
utter pathetic my parcel is lost they havent a clue where it is . email after email and nothing to say just that they are trying to find WHO has it. just a joke. sounds like la la land does exist . as think thats where my parcel is..”
“Do not use this company. I paid for a delivery and put in specific dimensions and weight.
They outsource and told me that UPS had audited my parcel and wanted to charge me an additional £125. The original fee was only £30.
Luckily I hadn’t unpacked the item and was able to take photos and weigh the parcel.
Complete fraudsters, stay well clear and use a direct reputable company.”
“I organised u p s to collect delicate 3 d art mirror wrapped properly cushions. Bubble wrap fragile tale on driver was told at door be careful mirror arrived next day from old rotten white van rude guy and the person who recieved parcel said why it noisy the mirror was shattered solid frame shattered £400 art work and no number to call no answer nothing worst company ever I trying to get insurance from them snd no response n”
“I recently requested that a parcel containing credit cards be delivered sealed securely and promptly to Israel. However, the package was delivered a week late with the contents wide open for anyone in the delivery chain to access. When I took this to the complaints department, they blamed it on the packaging. This was a complete lie as the packaging was checked with the delivery personnel before it was sent. I would never use this service again and would not recommend its services.”
“Words fail me to describe their CS. Paid ridiculous amount fo money for the same day collection, needless to say no one showed up. There's no tel number to contact the company, somehow managed to find a web chat service. Useless! The guy (support possibly in India) told me he cannot help me, I have to use online portal to decide what's going to happen with my parcel. Of course I've attempted to cancel the order, imagine what - they are trying to impose 6gbp cancellation fee on me for cancelling a service they have never delivered...?! I've just opened a dispute through PayPal. Terrible, terrible experience deepen by their shambolic customer service.”
“Words fail me to describe their CS. Paid ridiculous amount fo money for the same day collection, needless to say no one showed up. There's no tel number to contact the company, somehow managed to find a web chat service. Useless! The guy (support possibly in India) told me he cannot help me, I have to use online portal to decide what's going to happen with my parcel. Of course I've attempted to cancel the order, imagine what - they are trying to impose 6gbp cancellation fee on me for cancelling a service they have never delivered...?! I've just opened a dispute through PayPal. Terrible, terrible experience deepen by their shambolic customer service.”
“I paid , ask to come at 18th november, they arrive , knok the door , I open the door, the man just jump into the van and run away . I rebook for the next day , they didnt come and send me another e-mail to rebook again . The link to rebook doesn’t work . There is no phone number to call . The support doesn’t care! I will wait untill tomorrow. If they don’t come to pick up the parcel , I want my money Back !”
“I was just charged £6 for nothing, as I had to update my order and there is no option anywhere to call I selected to cancel immediately after booking. They still haven't refunded me, but state I am to be charged for cancellation. I have now ordered via Transglobalexpress who call with courtesy and have ensured my order and payment ks secure while this website is holding my money for nothing. I will be requesting a charge back from my bank, as at no point was I warned there is a cancellation fee at the point of sale.”
“It’s a scam!! Whatever you do don’t use this company!
They agreed to a price and then decided to just take more money from our account.
This company should not be even trading.”
“This company is to be avoided at all costs - I am amazed that they have not been prosecuted for fraud.
I entered the correct dimentions and weight of my parcel on their website and booked the courier. Then I was chared three times as much when they incorrectly claimed my parcel weighed 40kg not 22kg.”
“This is some kind of scam - I booked up yesterday paid 20 GBP to have a document collected and delivered within 2 UK locations by UPS and no courier turned up. I tried to contact parcelcompare and other than the portal there is no one to call or ask. So I phoned UPS and they had no order from Parcelcompare at all. So I to cancel the delivery which is what they recommend and I got charged 6 GBP for the privilege. So they earn 6gbp for nothing. I HIGHLY RECOMMEND TO STAY AWAY FROM THESE CHEATS>”
“Parcel not collected on arranged day, 3 days later.
UPS were the carriers, should have bought label, said he would put it on parcel in van, he didn't.
As a consequence, parcel lost.
Collected from me on October 19th, never been seen since.
Despite numerous attempts, they have failed to locate my parcel.
Only the shipper can initiate an investigation with UPS.
November 11th, still no trace.
Avoid at all costs”
“Awful. They lost our parcel and just makes us loose our time going around and around not to pay for the lost items. They do not take any responsibility and denied to pay anything for the lost parcel (22kg, with quite some items inside...)
DO NOT USE THIS COMPANY!”
“If I could give them 0 star, I would. They failed to pick up on two consecutive days, always claiming they came and nobody was there. My family was sitting the whole day by the phone and waiting for the courier to turn up. Nothing. Avoid at any cost. AVOID.”
