“Would have given zero star if possible.
Absolute useless and no integrity at all. Completely disgraceful as they said couldn’t have made delivery as there was no one at home even though I was waiting all day just to receive the delivery and when I rang, they absolutely not able to come up with an answer about the delivery!
Shocking really!”
“Hi I ordered and paid the import duties on a piece of badminton equipment from France dispatched 4th October, held up at Dover customs when it should have just gone through (as sealed secure), three packages (one box arrived at my house mid October, then late October a letter from parcelforce demanding £228 vat before letting me have the second parcel, I paid, the french suppliers have said they will refund me.
3 rd package apparently is in Parcel forces main depot at Coventry, I expect another ransom letter. This country is a mess thanks to ideology.”
“It’s the second time with 2 different parcels they fake a delivery attempt.
I work from home so I was expecting the delivery when I got an email saying that I missed.
They had no customer support, just a bot so good luck.
Terrible company and practices.”
“Parcelforce is really rubbish!! They always change the delivery address on their system and thus the delivery address is totally different from the waybill info. And this is not the first time I have seen this serious mistake! I truly don't understand why they still got 5-star reviews! I would give 0-star review if I could. Don't go on strike all the time! Improve yourself first. You don't deserve a pay rise, guys!”
“Bad service. Bad customer service. They act like scammers. I sent four packages to Cuba. I paid for the service, after a week they returned the packages to me but they never informed me of the reason for the return. I have contacted the agency and after 6 months I still do not have my money back and no response from them.”
“Sent on the morning of the 28/10 a letter through the local postoffice. They said it should take 2 working days. Paid close to £50. I checked the online tracking today, still hasnt reached the collection depot. I called them they said that the post office hasnt given it to them. They said they actually went there but the post office employees didnt give it to them. I went to the local post office and they showed me paperwork that they collected it on Friday. I called Parceforce again, now they are telling me that the did collect it but they have been affected by strikes. So the lied the first time. £50 for the letter to be floating around somewhere. Useless and fraudsters, these two often go together.”
“5 days and counting on an 'Express 24' delivery service. Been sitting at my local depot for 3 days: "Your parcel has been assigned to its delivery route in preparation for our driver taking it out for delivery." Must be an awful lot of sorting and preparation involved...”
“Absolute disgrace of a company. (Medway Depot). Sent my item out one day not delivered. Then sat in the depot for 3 days for no reason awaiting delivery then delivery today over 1.5 hours late. Contacted depot which was useless then when parcel did arrive spoke to driver who said that the people running this depot are mad sending the drivers out with far too much parcels to deliver per day with only 4 YES 4 drivers to cover south east Kent. Utter ridiculous.”
“Awful!! Services. Since 18th showing prepared for delivery but the preparation is still not finishing. I am shocked that this company is on strike for a pay rise. WHAT A JOKE!! Just replace all the lazy and incompetent staff. A group of irresponsible and fake people!! The parcel cannot be collected from the depot as per LAW they said. LAW SERIOUSLY. Where does it says in British Law that a customer cannot collect the parcels before a delivery attempt when the delivery company decided to prepare for the delivery for about a week over on a next day paid services parcel?”
“Terrible service!! They will not contact to you regarding delivery. Instead, they put the parcel in the nearest post office and inform you to take it from there.”
“Shocking & Terrible service! Don't waste your time and money on Parselforce
My package was supposed to be picked up on Monday, October 17. I waited for the courier all day, when in the evening he never came and did not call, I checked the tracking number and saw that he supposedly came at 12.44, but I was not at home. Although this is not true, I was at home all day, the cameras also show that the courier did not arrive. So, I called Parcelforce and they promised to pick up the package on Tuesday 18th October, but again no one came. Finally, on Wednesday evening, the courier showed up and picked up two of my packages, to two different customers. However, these two parcels somehow went to the same customer. So… what I have in the end? I didn't go to work for 3 days because I was waiting for the courier, I paid for a terrible delivery service, I lost one parcel, and the client who was waiting for his product since October 17 asked for a refund. I have a question: where else should I call or write to solve this problem? Who will compensate my losses? Why do you employ such incompetent people?
Let's see what happens next, because today I wrote a complaint, let's see how they work in the complaints department, how competent people are there.”
“Very bad service sent a parcel with Parcelforce it arrived at buyer adress broken so contacted parcel for for the to take ages replying to each messege for the to say Thay are not going to refund or replace the item damaged tryed saying it’s my fault will never use them again”
“Driver put card through the door without knocking. Now I have a choice of driving a 2 hour round trip to the depot (despite there also being one 20 minutes away), or waiting 8 days and paying a fee for redelivery. Joke”
“Really really bad for high value goods coming from overseas. I have a parcel stuck in customs for 3 weeks now, no one has reached out to me so I called and supplied paperwork and still no movement. Customer service team can’t do anything as it’s in the hands of “HMRC” honestly don’t do it just go with TNT / FedEx it’s the smoothest service I found and goods arrive within a week and then they send you an invoice so your goods are not held also their customer service team is spot on But avoid this company and UPS for high value shipments and customs TRUST ME !!!”
