“I ordered a bottle of whiskey from a company based inScotland.
On the day I received a text message from Parcelforce telling me that it would be delivered before or on 19 September. The day before the 19th I received a text message saying that it will be delivered on the Monday 19th . On the morning of the 19th I will receive the text message telling me that it would be delivered between 10.16am and 11:16 AM it was delivered at 10:45 AM. That's what I call excellent service and based on that service I'm going to use Parcelforce all the time I don't think I've ever had such excellent service from a parcel delivery company. I'm not sure why these other people are given them such bad reviews but for me it seems like a five star company.”
“Attempted delivery several times - latest being today when I was out for 15 minutes having taken the day off work to wait for the parcel! The problem is that they do NOT allow any statement of a necessary delivery window. Also I am told that the parcel is being held in Stoke and I live in Stockport. That inconvenience rules out my driving to collect the parcel. And finally, the web page is totally inflexible with absolutely no option to communicate to them other than via a web form to customer services. We'll see if they reply to my frustrated query.”
“missed a delivery on Wednesday and called to reschedule to the post office for Friday. I got a text later that day that it will redelivered, I went to the post office on Friday and I was informed there was no attempt to deliver.
I called Rotherham depot and spoke to Kelly, she explained that they can redeliver on Saturday but I would have to pay, we had a little back and forth and I asked her to transfer me to her manager. Apparently the manager was too busy to listen to my complaint and I would have to pay the £12 charge.
There was no alternative or gesture or good will. I have heard a lot of bad reviews about your company and I was actually nervous to even have my parcel delivered by your company. It's unfortunate you are actually showing me what your company really is which is the worst.”
“Parcel Number: FWFS2232427GB
Claims Number: WC-1171788
Dropped a golf club driver off at local post office on Mon 8/8/2016 for ParcelForce 48. Tried to track it two days later, no information. Called their service team countless times, got transferred to their Coventry Hub, spoke with Colin, he told me that somehow they had put the post office address on the parcel and were going to deliver it back there. *The correct address label had been put on the box by myself!! Colin said he would find it and call me back, Hey Colin I'm still awaiting that call!! After countless calls and visits to the post office they found they parcel in the North West. They finally delivered it on August 19th, great 48 hour service. You can only claim for the postage costs, outrageous!! it cost me a fortune in time and calls sorting this out. The staff there are still in their "Nationalised Industry" world and don't give a damn about customer service. Will never use again and neither should anybody.”
“Ordered Global Express for international delivery within 24 hours. It still hasn't arrived. It left the UK 23/8/16 and today is 27/8/16. I've been told to expect the delivery sometime on Monday. Your company is not fit for purpose.”
“Received a text advising delivery between 12-1pm , remember them being a terrible service and they lived up to my memories , also after contacting the South East Depo , which seems to be completely incapable of providing any sort of customer service , advised the delivery would be before 6pm , its the next day , delivery not received , apparently Manager would contact me but no call . They are not fit for purpose”
“I ordered something and they delivered it as written but there was no card left that where is my item. Than the Parcelforce sent me ro the Royal Mail. Noone find my item and I ordered a new one,and same thing happens. They are not friendly and seems like dont want to help. I am really disappointed.”
“Absolutely appalling service. Needed a parcel delivered to France next day. Arrived in 2 days later and when I called nobody could tell me where the parcel was, phone calls weren't returned. My son then had a parcel that needed collection between 1 and 5. We arrived at 12 having made a special journey to find they arrived at 11! After 3 phone calls (only 1 person returning a call) they said it was booked between 9 and 3. Shocking service.”
“Terrible service. Waited in to receive a text to say that an attempt was made! Absolute rubbish. No card left. Attempted to send to local post office on 2 occasions and 6 days later, still tracking as sitting in South London deposit!! Welsh customer service officer, says she can't speak to London depo!! Useless”
“Did not deliver package on advised dates 3 times (7am-6pm) meaning I was waiting around for a total of 3 days, and each time I called to find out why and assist them anyway I could, the first two times saying the same inexplicable excuse and then the 3rd simply saying someone forgot to put the package out for delivery. It is ridiculous that this company even exist as a delivery comapny incapable of delivering a package.”
“They picked up the delivery a day late from the person I am buying from then on the Friday it was meant to be delivered they forgot to load it on the van apparently even though it's probably the 3 biggest parcels to go in the van . So you'd think first thing Monday morning to make up for it . Nope . Nothing . So perhaps 3time lucky first thing Tuesday morning . Nope ..... Still waiting . An actual joke of a company”
“The driver signed for the delivery himself worst of all they open our door which was shut and had blinds down as my daughter and 1 year old granddaughter were asleep in the room”
“I was using mix of companies but have found that parcelforce must handle their parcels so roughly! I've received parcels that have been well wrapped that are damaged and also sent items with a ridiculously huge amount of bubble wrap only to find they been damaged. U less your sending something like a house brick it will be on their long list of excluded from insurance items. They're expensive too. Others can deliver on time and good condition. Why not parcelforce. Gone elsewhere I'm afraid.”
“I gave one star as I can't go lower. Truly dreadful company.
I own a farm. It's quite big, 400 acres and has its own unique postcode which takes you directly to the house. It's not out of the way or difficult to find as every other delivery company in the uk will confirm. Why then, armed with a postcode, an address, a phone number and even directions on the label, do parcel force drivers still not have the intelligence to find my house? To this day they have spectacularly failed to deliver a single parcel to me. My heart sinks whenever I see I'm getting a (non) delivery from this outlet.”
“I sent a very carefully packed in original box & glass item worth £168. They managed to smash it. 3 weeks i sent e-mails, saying they had broken it, they asked for this & that, & in the end they tell me it,s not covered because it was glass, as stated to them in the first e-mail. Absolutely worthless. It was so well packed they must have thrown it to smash it. Many other companies, for your sanity & pocket go elsewhere!!!!!”
“TL;DR: 0/anything review, they have one job to do which is too difficult for them.
There's no way to truly describe how awful Parcelforce is as a company and how atrocious their service is. Out of numerous incidents I had with them (and every time I had a delivery with them it was not out of my own choice - it's because they seem to have some sort of monopoly on EMS parcels from abroad) the most spectacular cock up of them all.
I had an EMS delivery - they're supposed to take up to 10 working days, but took nearly a month due to customs. Then I waited for a letter asking for payment of tax, which never arrived, but fortunately I managed to sort this one over the phone (there's one nice and competent person in Oxford for the entire company). After a month I finally had my delivery scheduled, so I arranged with a family member to collect it as I work regular business hours. Come back home in the evening: no parcel, no "attempted delivery" card, nothing - and yet the tracking happily exclaims that the item's been delivered. I phone the depot the next morning only to be "served" by a rude man who rudely told me that my parcel's been delivered to number 9, not 19. He kept interrupting me, sounded as if he couldn't care less and was very clear about washing his/the company's hands off the entire thing claiming it was not their responsibility. I was lucky enough to be able to receive my parcel (thank you, good neighbour at no 9), and examined the postage label - lo and behold, it does say 19! Just as the 4 (not one, FOUR) separate emails from the original seller said. I contact Parcelforce to complain and ask for some form of compensation, providing them with photos and screenshots of the original postage label and all four emails with the address highlighter - nope! Lorraine, who was emailing me, not only continued to accept that the misdelivery was Parcelforce's mistake, but upon receiving the photo of the original postage label said, and I quote directly from her email, "Also thank you for the attachment which clearly shows the house number was number 9". Couldn't even bother to phrase this in a more professional way, confirming Parcelforce's very childish and unprofessional attitude towards both their customers and accepting responsibility for their cock ups. Needless to say, no constructive advice, never mind any kind of compensation, was offered.
As I said, this was just the last of many "wonderful" adventures I have had with this joke of a company. I am shocked that, given the current level of atrocious customer service, they continue to exist, and even 1 out of anything is way too high for what they're actually delivering. I have vowed to make extra effort to avoid them as much as possible, even if it will cost me triple the price in postage, and I urge every single one of you to take your custom somewhere else, where your parcels will not be mishandled by illiterate delivery drivers, where you won't have to deal with rude, unprofessional and unhelpful customer service and where you'll have peace of mind about whether your items will ever even get to you/your recipients.”
“I have used these for 12 years but I won't anymore they have gone from bad to worse. 4 items in the last year damaged even though they were triple boxed!!! Plus no compensation received -as loads of items are not covered including glass or any type of furniture. Last item not collected from mine as they said it wasn't booked even though I had confirmation email. Man on phone helpfully suggested I bring it to the depot, I pointed out why would I book it to be collected I could bring it myself”
“I absolutely cannot believe the shocking experience I have had from this company. My parcel arrived in the country at their office 2 weeks ago. I specifically left instruction to call me because the intercom to our large block of flats is broken.
They have driven to our house 4 times and not delivered because they intercom doesn't work.
Even after calling everytime to arrainge a date and let them know the intercom is broken and they need to call when they are outside. I have specifically take off work to be home.
So the cost of me taking 3 days off work = £1200 the cost of them driving to me 4 times =£? The cost of a phone call to say, in down stairs = £0.05
I don't have a vehicle to collect the parcel from their office which is to big to carry on the tube or bus. So I'm now expected to pay for a taxi to and from their office!!!!?????? ????
Don't use this company, don't waist your time or your money! I will literally send back every parcel anyone sends me from this company and I will never ever ever ever ever use them ever again no matter what. They should be closed down and the owner should be sent to jail.”
“Whilst my parcel was delivered on the day originally arranged, this was after receiving a text message (confirmed by info on their tracking website) that informed me it would be delivered on the Saturday. The parcel never arrived and I was told that it was not going to be delivered (having waited in all day). When asked for compensation - was refused. When asked for a response from the Managing director - was told he was too busy to deal with customers.
The service regarding this complaint was disgraceful.”
