“Most unprofessional delivery service there is!
Notifying me about upcoming delivery, i am taking 2 days off work to receive delivery, waiting but they never show up, no notifications, no any communication. After 2 days waiting in vain, loosing my 2 days salary, i go back to work. And then every day after that they are trying to deliver it to my empty house. What an idiots!!! I haven’t seen such a stupidity!!! Where the hell you’ve been when i was waiting for you, putting all my life on hold? Delivery is a coordinated process between receiver and courier, if you promise delivery to the client on a certain time, die, but for fill your promise! Client changed all his plans cos of your imbecile driver, but you just couldn’t care less. You are the worst scum. I wish you would die slow death. One star is way too much for your “service” , you should be ashamed to look in the mirror!!!”
“4 attempted deliveries. Only 2 left cards. Still waiting for a 5th delivery! Poor service, poor customer service, automated telephone service - appalling! Avoid!”
“The driver is a liar!!!
Received emails saying that he had attempt to deliver the parcel at the address and no one was at the property!!! ( NOTE THAT THE DELIVERY ADDRESS IS A BUSINESS ADDRESS)!!!!!
How can we trust people like that? if he worked for me he would for sure be dismiss of his duties/work.”
“Ordered something on next day delivery, driver didn’t show and then took it back to the depot at 8PM after me waiting in all day & left me with no instruction about redelivery. Waited in again, with poor customer support from parcelforce themselves, barely responded on Twitter with useless info, tried ringing to be hung up on numerous times and my parcel left in the depot all day & then when it finally arrived the box was damaged and so was the plastic package envelope.”
“Horrendous service !
Not the first time I had to deal with them, always a problem.
The driver never knocks on the door, just leaves a card saying they tried to deliver, leaving me waiting like a t**t for nothing, instead of getting my sleep as I work night shifts.
Unfortunately I didn't have choice for courier company.
If you call them to make a complaint, they direct you to their terrible website, where you can read complaint have to be made by the sender.
AVOID AT ANY COST THOSE PIECES OF S**T !!!
How can that bunch of incompetents not be bankrupt already ?!?”
“Seller sent product by Parcelforce, driver threw packages down, was obviously not happy about delivering them. In future I will Not buy from anyone that uses parcelforce. Nasty experience!”
“Absolutely useless, paid a lot of money to send a parcel, which arrived damaged. Paid extra for full protection but trying to file a claims report was practically impossible. So in the end, sending something with Parcelforce has cost me the price of the contents and the price for sending and I have nothing to show for it. An absolute Disgrace of a company”
“Ordered bikes from Cycle Republic got a text with a estimated delivery time slot which did not arrive called Parcelforce only to be told "sorry your parcel was to big" what a shambles I would have never used them but I have no power to choose the courier when I ordered my item please please avoid at all cost if possible.
Parcelforce should be ashamed of them selfs.”
“They will charge you for anything they can and won’t tell you why.
I have a friend in Boston and we send each other gifts once a year, my package gets there within a week, no extra charges. Her package will be kept by these guys and will always charge me for it. It’s a disgusting practice and it’s a shame that they’re getting away with it.”
“They are not accountable for their job at all. Never use them.
I was supposed to receive a parcel shipped outside of UK.
I paid for shipping itself (£40) as well as for some custom charge (£40).
Right after paying the charge and selecting the date of delivery, they just sent it back. However many time I asked, they never explained why they did it. Also, I have never received proper compensations at all.
I have not yet got the parcel that I was supposed to receive three weeks ago, but they do not do anything.
I have never used such horrible service ever in my life.”
“Horrific service, waited 6 days for an item I bought on 24 hour delivery, it got sent to another country "by accident" finally arrived today smashed into a million pieces, clowns.”
“Jokers. Tracked my parcel and on 27/09 was "preparing for delivery". On 30/09 was saying out for delivery. And then on 01/10 was again "preparing for delivery"
Wa**ers....”
“I can see that i am not alone with my review of parcelforce. I thought DPD were bad until i had to have a delivery from parcelforce!!! I bought some wheels and tyres from a company in Manchester over 8 days ago and i still do not have a complete order. they have been miss routed, lost and at the moment i only have 3 out of 4 wheels and tyres! Trying to speak to a human has been almost impossible. Word of advice, if you want to speak to a human choose a sales number. they allocate humans for the money side of the business! I have been trying to get through to the Manchester depot for about a day and i just get bounced to another depot. How does a company with such poor service and such poor reviews stay in business? I finally got given an escalation number today so who knows i might actually get my delivery this millennium!!!”
“what thieving company Parcelforce are there hidden charges for over size but not unsendable as we just didn't put in larger size so instead of charging us the extra £4.80 they charged us there extra which are £49 + vat surcharge we have just gone through out invoices and they have done this to us 24 times without any warning or and email frpm local rep and they expect me to pay it well jog on,, PARCELFORCE DO NOT USE THEY WONT WARN YOU”
“Total waste of time!
I cannot give them no stars which is a shame because 1 star still means something.
I can understand why they are called Parcelfarce now.
two delivery attempts and both failed. Miserably!!
Choose another delivery company if you want a company better than this. Any company will do.”
“send a Parcel to Germany to my dad, as it was his Birthday. I paid 30 Pounds for it. The parcel didnt arrive, so I looked it up with my receipt. I didnt send it tracked but there was a number on there, i inputted that in the site and could see that a Delivery was attempted. I called my dad and said there must be a Card to say on where the parcel is. My dad never received anything. I could see on the website that the Parcel is in a Parcel shop, but it didnt give me an address where to pick the Parcel up from. I called Parcelforce numerous times, AUTOMATED SYSTEM. Don’t bother you won’t speak to a real person. I emailed, every email takes 3 Days to be answered too. My last hope was to call a Depot in Nottingham. Finally, I could speak to someone in PERSON. The lady told me the name of the Shop. Finally, after 2 weeks my dad has his Birthday present. Then I get an email from Parcelforce:
Dear Nicole
Please accept my apologies for any concern this posting may be causing.
It appears that your parcel has been posted using our Global Value service which doesn't include any tracking facilities.
For further information regarding deliveries to this destination please click here.
If your parcel has not been delivered 30 days after posting, the sender can submit a claim by clicking here .
If you need help with anything else please reply to this email or if you would prefer to speak to one of our advisors please call 03448 00 44 66. Calls are charged at national rates.
Steve - Email Team
So the guy at Parcelforce is telling me seriously he cant tell me where it is????When I phoned the Depot and they told me the adress?
STAY away from this Company. Staff clearly dont want to do the job.
No sorry no effort at all. That is NOT customer service.
Thinking you can fob People off like that.
Never again”
“Very poor service I asked to have parcel to be delivered to neaibour and they didn’t deliver it then I asked to have it delivered to my local post office and they still went to my house where no one was in, and I have spoke to many different staff members all with different story and have lied to me as well, and I still have not received my parcel, do not use parcel force the service is ridiculous. Never again....”
