“Ihave been waiting since 8.30am 15/08/17 for a parcel to be delivered, it stated on the tracking that it was out for delivery today, I waited all day and kept checking the tracking which stated all day that it was to be delivered today, at 5.55pm I checked the tracking yet again only to find out that my parcel had been left at a post office in another town, I contacted parcel force only to be told that the driver had NOT attempted delivery to my address at all and that they would ask if the driver would collect it from the post office and deliver to my address, what makes this even worse is that I have a local post office a few hundered yards from my home, but if the driver had made it to that it would have been easier for them to deliver to my address as that is what they are paid to do, if I had not checked the tracking I would not have known where my parcel was. The cheek of the driver put on the tracking that I had to take the card that was left with ID to collect my parcel but as the driver did not arrive at my address they could not leave a card, this is a disgraceful service and it is not the first time that parcelforce has not made a delivery on the tracking stated, they need to employ better delivery people and parcelforce needs to look after it's customers as customers are what keeps the business in business.
Edit”
“Waited all day for a parcel to be delivered and it never arrived, they tried to deliver the following day while I was at work, they left a card saying they would try to deliver again Monday but I was working so I called and said please deliver Tuesday got home from work yesterday and find they had tried to deliver it after I asked for it to be delivered Tuesday.”
“I would give 0 stars if possible! This company is a total disaster and I will never ever use their service again. First of all they customer service is useless - I had to call them 4 times to arrange a re-delivery, each time I needed to speak with stupid machine that cut me off after 15 minutes of pointless 'conversation'. Then after 3 attemps, I finally get to speak with a real person - it turned out that I was transfered to a customer service person that was not in charge of my area. So it was practically impossible to arrange the re-delivery (as I was not able to do it over the phone), so I arrange a delivery to my local post office via the company's on-line system. And following day I found a card from a delivery guy saying that he tried to delivery my parcel to my house address (even though I asked them to leave this parcel in the post office) and that parcel has been left in the post office - but not the one that I selected. So now I have to pick up my parcel from the post office that is open Mon-Friday 9.30-17.30 and Saturdays 9.30-12.30, but I work at these hours... As I said before - this company is terrible, useless and highly incompetent.”
“I had paid for a parcel to be collected from London yesterday (07/08/2017). The scheduled time for collection from my place of work was between 12-6pm. I had been waiting up until almost 7pm and spoke to the Customer Services team to find out what was going on. They informed me that the driver's handheld terminal had broken and as a result of this - he was not able to retrieve the addresses to collect from. There was nothing to notify me of this until I called Customer Services - unacceptable.
The gentleman from Customer Services London then said to give me peace of mind, my parcel will definitely be collected by 4pm the following day (today)...Guaranteed! It got to 3pm when I called to make sure everything was still on schedule and another gent from Customer Services London picked up the phone and told me he would look into the issue and call me back by 4:30 but never did... I called back again at 5 and spoke to a lady called Hazel from Customer Services London. She cut me off every time I tried to speak to get my point across and told me that the team are "doing their jobs" and to leave them to do do and wait until the parcel is collected as my name is definitely on the list of places that the collections team are going to.
Its 7:15pm now, I'd like to get home and reschedule again but can't as the parcel needs to be sent off today. No offer of apology let alone compensation for the delay / hassle / rudeness and lies.
All in all a terrible experience - will definitely not be looking to use ParcelForce again for any of their services and I strongly advise the same for others so that they don't go through the same ordeal!”
“Unbelievably bad service. MD ignored my letter. They do not fulfill their side of the contracts.
Worst service! Use any other courier service because these lose your parcels and don't honour the insurance you pay.
DO NOT DELIVER TO CORRECT ADDRESS THEN DO NOT ACCEPT LIABILITY OR REPLY TO COMPLAINTS. AVOID PARCELFORCE!”
“Ordered express delivery, and was home the day it was meant to be delivered. Checked the website for a delivery estimation and saw that delivery had been attempted. Turns out they had tried to deliver it to the wrong address and given up. When I finally found the "sorry we missed you" card it was illegible. Called to rearrange delivery for after the weekend, and again was home for delivery. At 6pm I called up and there was no record of the redelivery request! Asked to speak to a manager and they put me through to another person with no managerial power. What a joke! Who knows when my parcel will arrive...”
“Paid for premium 2 day delivery service to France 12 days ago for small package- cost a small fortune! After numerous phone calls last week and at the start of this week, I asked for it to b returned back to me in England. I am still waiting...I phoned again at 8.15 this morning and still waiting for them to ring me back as to location of my package. Staff doing all they can, but as u can appreciate my patience is wearing thin.! ????”
“Parcel was somehow lost in their system on the delivery day which showed it both being out for delivery as well as sitting at their delivery depot. It was a lavatory from Victoria Plum which was well packaged and sealed with 'Fragile' parcel tape. It finally arrived at 4.17pm with box well dented having been dropped or thrown around; contents were shattered into 10+ pieces.”
“I paid £150 for international delivery. It was lost again as my 3 previous parcels with less value. Absolute Ignorance!!! Please don't use their service especially International and with higher value.”
“Driver lied about trying to deliver my parcel. I was here all the time looking out the window at the time the driver reported that I was not in. Dishonest driver and a bad company!”
“I was expecting a delivery yesterday that never came, instead Parcelforce said they tried to deliver my package but no one was there to receive it, when that is not true because I was home all day. And the same thing happened today. When I called to find out what is going on, no one knows where my parcel is and they keep redirecting me to other people because apparently is no one's job to find a parcel. I still don't know where my delivery is or if I'll ever see it. Very bad service, very bad costumer care. If I could leave less than one star I would.”
“Absolutely horrendous service. Received a text message at 8am stating that I would receive my package at 8.15-9.46am, not received by 11.20am so called to check. Spoke to a rude lady who said it was the drivers mistake and that the package would be delivered at some point before 7pm. Later when checking my delivery on the tracker service saw that the driver had returned to depot at 1pm. Called to speak to customer service, spoke to a nice sounding man who said he would find out what had happened, next thing I know I've been transferred to a depot - and the wrong depot at that! That lady transferred me to the correct depot where I spoke to a very rude lady. Said that the tracking website details were all wrong and the parcel had never left the depot. Said that the earliest I would get it would be tomorrow before 7pm, despite my paying extra for it to be delivered on that specific day. After explaining that it was urgent, had no empathy. Asked why I hadn't been called as I would drive the hours to the depot the matter was so urgent and she said they don't have my details, despite my being texted by the company 8 hours earlier. The worst service provider I have ever spoken to, then wouldn't put me through to a Manager. AVOID AT ALL COSTS.”
“The drop off times at numerous post offices around the Caerphilly area, has gone from bad to worse.
I went to the post office, was there at 13.20 only to be told that today's parcels have already been collected and the parcelforce driver won't be back. They need to advertise this fact instead of putting up a false front. It's appalling the service; shouldn't be allowed.”
“Very bed service. I have sent my package with global value from Uk to Germany paid more than 50£, after two weeks the package still not there. Probably get lost. Costumer service explained that next time I should avoid parcelforce(global value) as packages are not trackable. NEVER EVER!!!”
“Shocking excuse for a delivery company. Poor to useless tracking page - hardly ever updated. Shipped a bicycle from a vendor to my home, they sent it to the incorrect sorting hub, left it for 3 days and sent it back to where it came from absolutly pathetic service. Avoid wherever possible.”
“I booked 3 parcels to be collected waited in all day , payed for 24 Express, no one turns up, when i call they say driver knocked but no one had Total lie even had cctv to prove this. really poor service.”
“I received a txt from parcel force on Thursday 19.07.17 stating parcel due for delivery on Friday 20.07.17...Nothing arrived. I checked tracking details which stated parcel out for delivery. I contacted customer service on Saturday morning to check whether they would be delivering the parcel that day but told it is with their Sutton depot and I collect it from there. I needed this parcel urgently so I went along to collect. After 20 minutes of waiting in a queue with only 1 person serving I finally got to speak to someone who said my parcel is there but no way of telling where it is and I would have to wait for the parcel to be delivered to my address! The woman serving asked who I spoke to in customer service? Like this is going to help them. So I just wasted 1.5 hours of my time and 10 miles there & back for nothing! Do yourself a favour and never ever use Royal Mail Parcel Force! Useless crap service!”
“Extremely bad company and very poor customer service. I had a lot of problems with them. Every single time I had to receive a parcel from them, I have simply never received it. Their customer service is also extremely distressing so much they do not care about their customers.”
“I was pay two working day delivery service to Hungary.
Was 7 days.
The grandma cannot go the holiday with the family.
The package stocking in in the uk depot four days!!!
So this company no trusty ask the huge money for the two days international delivery but do not do that.
Do not tuch this company anymore
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