“Poor service. They said they tried to deliver but clearly false. I could see on their map that the van was nowhere near. Middle of the day. I presume the driver decided to go home early.”
“Returned a basin thru these cowboys... It was completely smashed upon arrival despite being packaged correctly. Fully insured and they won't pay out. They don't care what your package is and treated with no care and decency.
Avoid this shower of.... They shouldn't be in business!!”
“Absolutely worst service i have ever known ,had to call customer services a dozen times and every time just lie after lie ,cost me 2 days of work ,not one customer service operator who could barely speak english .in the end had to drive 60 miles to the depot to pick up the parcels myself .and be greeted by a person with the personality of a chicken nugget who seemed to make it as hard as possible to get my parcels ,.an absolute week of total stress ,they really should be shut down ,terrible terrible service.”
“Robotic customer service on phone lines. After numerous phone calls 33 in total. Tell u continuously your query being looked into. Delay in sending a claim form. If your not on the internet ( alot of older people arn't. Wait weeks for the form. Then tell u your 30 day claim limit is up. When u try to ask legitimate questions that they can't answer & show no intention of investigating for u, they tell u they are terminating the phone call. Atrocious customer service. Then tell u to contact the police if you thunk ur package has gone missing. I thought that's the service we paid for. Is that not the job of parcel force to investigate if an item goes missing while in their charge. Would never use this service or recommend anyone use it.”
“One failed delivery due to "no one in" - someone was in and no card was left... Five further 'attempts' failed due to 'insufficient address'. After speaking with customer support three times - understood to use same driver who is unable to use Google maps or Waze to find addresses. Last customer support person I spoke to tried to be cute with me ie playing games. Asked to speak with a manager told 48 hour time frame was policy - I told hime policy was to deliver customer parcels. Still waiting for my parcel...”
“My parcel needed a signature so I patiently waited in for the 1 hour time slot they gave me. No delivery. But 15 mins later a txt came through to say a delivery had been attempted. Complete lie and card was left. After phoning their call centre, I arranged for it to be delivered to the not so local , local post office. A few hours later I get a txt and voicemail telling me they had delivered it to a completely different post office 10 miles away from the first ‘local’ one. They couldn’t organise. P*ss up in a brewery ! Absolutely hopeless”
“The most rude and intimidating, big man I have encountered. He (the driver/delivery man) was trying to push door and I asked that he didn't as I had a man on ladder painting ceiling. Before I could say any more he said that he would not be coming in to get paint all over himself (sure he was not 18ft tall) and when asked was this my parcel as he left it in gap on door he replied 'no! its your neighbours!" I was dumbfounded and felt I could not challenge him as his partner was just as big and were obviously chatting about people they were upset about or had intimidated (probably me as well). Why are thee brutes allowed to work in a profession entering into vulnerable peoples houses and feeling they can be rude and dismissive. I would never create an account”
“If I could give them no stars I would
Probably the most shambolic service from any courier.
DHL and others are way better.
Failed to redeliver an item despite asking for this service twice.
No card in post box to provide evidence that they had actually visited my address.
Can't speak to a human being to address the issues, utterly shambolic.”
“I’ve been waiting for my parcel (200£) for 7 days and it was finally delivered today.
But there was neither a call not a email notice saying what day it is coming.
I expected it to be 27 of April and indeed they tried but failed to deliver it, although I was at home!
And they now offering to pick it up at the post office paying 1£ for it, although they should not be charging anything for it was their fault!
So now anyone should pay 1£ for your greatest service, for not getting job done, nice business guys!
You seem to not know your job at all!
And you didn’t even care to send an email!
Now I don’t have any chance to pick it as I’m leaving the country for 2 months.
Thank you very much for this trouble, for ruined mood, that’s the sh*ttiest company I could possibly imagine!”
“Rubbish. They came at 11.06 today. My, at home husband, spoke to them through ring doorbell, as he is unable to come to the door due to ill health, asked them to leave the parcel in the porch. He did not reply and took it away to a local post office. I now have got to go chasing after my box of chocolate bars, which I can't do until tomorrow. I won't use them again! Every other company asks for a safe place to leave it: my enclosed porch. Worth paying slightly more for the DPD guys...or indeed anyone else.”
“Not in when delivery attempted on Friday - lucky to be in on Monday and chatted to the driver - he admitted they're rubbish, will not leave any parcels, will only reroute to a local post office (of their choice) but will then cost you £1 to pick up. Great!”
“Awful service - paid for tracked 24 hr service which arrived 4 days late damaged and broken by Parcelforce. Because this was glass they are stating that this is excluded in their compensation which is not mentioned anywhere in help & advice only when there has been an issue and they have broken glass and damaged a frame as a result .
Awful customer service after care”
“Quite possibly the worst service I have ever recieved has been from parcel force. I had to call well over 10 times to be sent on a wild goose chase for a package that was apparently tracked but not a single advisor could tell me where it had gone to. Just deflecting me to random post office around the area while they never got around to the cause. Meanwhile they have not offered a refund for the package or the multiple times I payed to have it redelivered.
Absolute terrible company. I would not advise anyone use them and will be telling everyone what I know the same thing.”
“Parcelforce collected a parcel from us for delivery on the 20th March. It is now 17th April and the parcel has still not been delivered to its destination.. The parcel is large, it cost us over £500 to buy just 3 months earlier. We chose Parcelforce thinking it was a reputable company how wrong we were. I now intend taking Parcelforce to court.”
“DO NOT USE THIS COMPANY!
They are totally incompetent. As with the other reviewers they say they attempt delivery but instead just shove a card through the letterbox saying 'we missed you'. I was in all day. When i requested a specific day to be delivered that i was going to be in they instead tried to deliver it the day before. I wasn't in. Now it's gone back to the depot for me to pick up as they won't deliver anymore. The depot is 30 miles away!
Not only that but when i tried to get them to leave it in a safe place i couldn't do that because you have to register and the website and app were down!!!!!
Please steer well clear of this company. They are lacking in any ability to carry out their job.”
“i recommend that you never use parcel force service .
i sent a parcel to Brazil which was worth about 200£, i paid everything from England and when my package arrived in Brazil, i was informed that i still have to pay a fee of 250£.......
Thanks PARCEL FORCE good job”
“Delivery booked for Thursday. Told it was to be between 17.11 and 18.11. When I tracked it the map showed driver was just along the road from us - but it never arrived! Tried to talk to customer service TWICE but couldn't get through. Now of course it's gone back to depot and hopefully will be delivered today! We wait in hope. What a service!!!”
