“Never use them. Their drivers lie and say 'attempted delivery - card left' even if you've been home all day with no delivery attempted and certainly no 'card' left. Customer support is utterly useless and is basically just a middle-man to forward concerns by email to the relevant depot (they can't even call the depot to follow up). I can't think of any company worst than this.”
“In future if I want to order anything online or over the phone I will ask who the company employs to deliver their parcels. If the answer is Parcel force I will cancel my order and try elsewhere. Their attitudes border upon bizarre. In this "paperless" age why do they still insist on printed utility bills, driving licence or passport as a form of id to collect a parcel from the post office. They would not accept any emails or texts from parcel force themselves if it's on a mobile phone. Well the force isn't with you. Try a new name... Dinosaur Delivery. Admittedly it was Friday 13th when they ruined my day but still!”
“Everything...i was to recieve a parcel from england and was not given the dropoff location..5 days internet searching and emailing england was unfruitfull..excuses and NO usefull info on how to retrieve my package...NO actual people to talk to...No customer service...a screwed up useless computer system that gives you No info on how to retrieve your package or where it finally is...parcelforce is ONLY THERE FOR THE MONEY...NO PEOPLE TO TALK TO EXCEPT IN ENGLAND..Tracking stopped once it hit the province a three letter destination (not a name) and i still havent got my very expensive package...parcelforce could not deliver a glass of milk ...”
“Could not find address, twice. Despite Post Offices, Hermes, Amazon, DPD and all others finding it easily. Totally inept company, do not use them. No explanation offered by their customer services. Drivers must be visually challenged!”
“I was expecting a delivery from Parcelforce apparently couldn’t find address I live on a housing estate I get parcels every week from Hermes yodel but Parcelforce had an issue pmsl more like couldn’t be arsed pathetic how are they still operating”
“Absolute rubbish.
My parcel was sent on 6th August but taken to the Exeter depot 30 miles away, no explanation given.
It was sent for delivery on Mon 8th bit returned because they couldn't find my address. There is a big sign on the wall in the middle of the village.
Tuesday 9th August it was returned to the Exeter depot because 'of an adverse weather event'. Interesting as my 125 mile bike route took me from home to the north coast down past the parcel depot before returning. I didn't notice any Tsunami or earthquakes in the Exe valley, although at one point it did look like it might rain.
But what REALLY makes me angry is it is SO difficult to complain or make human contact. All messages online or on the phone just give automated messages to allow a rescheduled delivery. By refusing to give my postcode 14 times I was eventually out in a queue to a very disinterested person who booked it in for redelivery and told me 'perhaps a tree had blocked the road'. This is possible because winds gusted to a mighty 18 miles an hour yesterday. However there are many routes to our village. I think the driver can't be bothered because the usual route to the village is shut for roadworks for 33 days. But as I say there are several alternatives. This service is costing me £42. I really need the parcel as I have to send on some of the contents for repair.”
“They have no consideration of your parcel nor dealing with any issues that arise with it. It's all good if it works well and your parcel arrives without a scuffle but dealing with their customer service is the worst, they take long to reply, they keep passing you on to their next colleague and are always adamant that it's your fault even though you provided all the information that was required at the time. I would definitely not recommend their services for the risk of having to deal with their horrible customer service nor being able to get your money back.”
“Dont believe a word they say IF you ever get round to speak to them. Despite supplying enormously detailed information on how to find the house which is next to the only shop (!) on the High Street they still failed to bother to find it. Eventually after 3 days and a driver who refused to return I followed him back to their depot and took it myself to the right destination. They don’t care. They can’t be trusted. They should be taken over and they should read this long list of complaints and just wonder ‘Why are we in business?. They don’t deserve to be.PATHETIC.”
“10 minutes of rain during a very sunny day. Parcel returned to depot due to adverse weather conditions!! Tracking not updated after 2 days so unsure when to book another day off work to wait in for parcel!
Will inform the company i buy from of the poor service from their choice of courier and hopefully (if enough complaints recieved from their customers) they will think about using a more reliable service.”
“Wish you could give half star cos 1 is to many they say they have tried to deliver my parcel which I can prove is a down right lie when you try to ring they have forgot how to answer phone after been on hold for 35 an 40 min only to be cut off is disgusting”
“The should change their name to ParcelFarce. I paid customs charges and arranged delivery for today. Took the day off to accept delivery. Surprise, surprise... tracking says customs charge not paid and parcel still at depot. ParcelFarce are useless.”
“Useless!!!!! Slow, incorrect tracking, no customer service, are they governmental? Because its the only conceivable excuse I can give them, I wish they would go bust!”
“When Parcel Force mess up, which they do pretty much 100% of the time and you need to contact them good luck. You end up in a recorded message hell, a maze from which there is no escape and the elusive goal of speaking to an actual human is virtually impossible. Instead you get an endless series of dead ends where an incredibly condescending recorded voice talks incredibly S-L-O-W-L-Y as if you are a tiny child. It's a truly unpleasant and infuriating experience.
As for delivering parcels, they're nearly always multiple days late and promised delivery days are missed. They're truly the worst delivery company in the UK and I would suggest you avoid them at all costs.”
“Terrible customer service.
first time my battery failed I was on so long and still never got a customer advisor.
second time I waited over 40 minutes
But the lady I spoke to was knowledgeable and very pleasant”
“I would give them no stars if I could. I sent a well packaged item using them. It was clearly marked FRAGILE GLASS HANDLE WITH CARE, which was ignored as the item was damaged when the went to deliver the item.
Trying to get through to them to complain is pathetic, no customer service, and try to pass the buck when it comes to paying compensation.
Never use them they are useless, and a waste of time.”
“Would give -0* if that was possible. Paid for expedited delivery choosing the 1 day global express, UK to USA, paid a premium and the parcel is no where to be seen over a week later! Terrible tracking system, can't reach any customer help. Wish I would have checked all of the 1* reviews on Trust Pilot before using Parcel Forces terrible and expensive service! #avoid”
