“Honestly do not get how this company still exists. Not fit for purpose!! Why do businesses use it? I've NEVER had an easy experience with them, to the point I dread seeing that an item I've ordered has been sent via Parcelfarce.
Just wasted another 4 hours of my life waiting in and ringing that ridiculous " helpline" .”
“I will never use Parcelforce ever again. Completely untrustworthy.
I mailed an extremely sentimental item which never arrived and was tracked to a location and then not traceable. Was then told the item was not covered and this was clear in their terms and conditions. I was clear on the customs form what was contained in the parcel as i had to declare it and was not told it would not be covered. I can accept if the item arrived damaged it would not be covered but for an item to just disappear into thin air and suddenly not be traceable? No way.
This company is way off the mark with their customer service too.”
“Never ever send any parcel with Parcelforce if you don’t want it to be lost! I shipped a camera worth over £1500 to Ireland. It didn’t go through customs so they were supposed to return it back to me. After waiting over 2 months with no response from them, they delivered it to wrong address even though the address was clearly stated on the package. They sent me £100 cheque as a compensation and denied to pay the actual amount of the camera. So I lost £1500. Do not trust them!”
“2 DAYS IN A ROW DRIVER SAID THAT HE WAS UNABLE TO FIND US DUE TO INSUFFICIENT ADDRESS DETAILS. WE ARE IN A 400 YEAR OLD BUILDING IN A SMALL VILLAGE AND BEING A WELL KNOWN EX PUBLIC HOUSE ARE VERY WELL KNOWN. THEIR DRIVER TRACKING APP SHOWS THAT THE DELIVERY VEHICLE NEVER CAME NEAR THE VILLAGE. I WAITED NEARLY AN HOUR FOR PARCEL-FORCE TO ANSWER THEIR PHONE. STAFF UNWILLING/UNABLE TO HELP ME.
INFORMED OUR SUPPLIER (PMT MUSIC) THAT WE REGRET THAT WE WILL NOT BE ABLE TO ORDER GOODS FROM THEM AGAIN IF THEY CONTINUE TO USE PARCEL-FORCE. (we get daily deliveries without issue via other couriers)”
“I booked on the Parcel Force website and paid extra (double the price!) for a Saturday delivery as my brother's only at home then. No parcel. It was delivered on the Monday so I have been trying to claim a refund if the Saturday supplement. Parcel Force required me to send them proof of the transaction, which they already have on their systems under my reference number! I ended up having to send them a screenshot of their own web records! Utterly ridiculous. And I still haven't had a reply or a refund. Appalling service.”
“Terrible
Terrible no wonder I avoid this courier
Needed my parcel to go in to hospital. When it didn't arrive I looked for it using the tracking number which said delivery was attempted and no one answered which was a lie cause I have a amazon door bell and NO one came. I was told it was waiting to be collected from the local depot which was in another city. I couldn't rearrange delivery as I didn't have a card ....because no one came. When I called up I was told by Shanna she couldn't verify my details as they wasn't on the parcel and she could do nothing to help. I asked to speak to someone else and she refused I told her it was urgent and I needed to get my parcel redelivered and she was thr most unhelpful unbothered person I have ever dealt with in my 35 years of life. To be put through to such an incompetent person after waiting 15mins to get through to someone is appalling.”
“If I could put 0 stars I would. DO NOT USE PARCEL FORCE. Absolutely disgusted with the service I have received. On Tuesday I arranged a parcel re delivery (which is my son’s birthday present). The redelivery day was for Wednesday. After waiting in all day as no time frame was specified I called the customer service number at 5pm to confirm delivery. After a 41 minute call I spoke to a lady who stated the parcel had not been sent out for delivery and after explaining I needed it for Friday she assured me she would escalate it to ensure I received it today. At 15.29 today I made a call to track the package, a 25 minute call where AGAIN I was advised the package wasn’t out for delivery. AGAIN I was told it would be escalated and I would receive a call within an hour and half. I called back at 17.00, a 41 minute call to be told that the previous advisor hadn’t processed the earlier request as a priority and on the system there was a depot request to find my order. Called back at 18.14, 46 minute phone call and still could not give me any information or whether my parcel had been located or more importantly whether I would have it for tomorrow for my sons birthday. As it was an expensive present it is the only one I have bought for my sons birthday and now I have had to borrow £500 to buy a present that is similar as the one I purchased is no longer in stock. Either way my son is not going to have a present to open on his birthday as today’s purchase will not be delivered till earliest Monday. 2 days after his birthday. Abysmal customer service, only thing they are 5 stars on is their negligence and incompetence to provide a service they are paid to deliver (along with parcels)!!! Complete cowboys”
“I was waiting on a parcel to be delivered to my address, and suddenly during the given time frame the website updates saying that the driver attempted a delivery but no one was in. I was in!!! No ringing at the bell, no phone calls or messages, no cards left to explain what happened. I called and stayed on the line for 25 minutes, but no one answered. Same thing happened the day after, this time after 20 minutes someone picks up and I'm told that: "the driver was there (he wasn't, because I was at the door and no one came by); No I can't ask him to pass back nor leave the parcel at the local post office (why?? you have that option on the website); if you want it re-delivered on Saturday, when you don't work (mind that it's the second day in a row I'm home from work waiting for the parcel), then it will cost you £12 (are you serious? Why should I pay for your fault?)." UNBELIEVABLE. I will need to take 2 trains to go get it myself from the f*** depot on Saturday because I can't trust a 3rd re-delivery.”
“Absolute trash. I was supposed to have a delivery from a an online seller who use this courier. It was sent to arrive within 3 days. It's been over 2 weeks now and these absolute useless morons will not provide a proper update. Not only is the tracking useless but when prompted they said they would deliver it tomorrow. It wasn't, and via the seller contacting them, we were told because the item is 15kg it will take two people to deliver it, it will be done this week. Again, it wasn't. Another week has passed. I called them and got circled in machine answers for 10 minutes only to be told after "Sorry, it seems we can't help you" and terminated the call. So I went to the live chat on the website and the person - although polite - was entirely useless and unable to even access the information properly. They just referred me to the phone number I previously called.
I have never been more irritated and trapped by a service before. This is utter insanity. Look at their reviews, 0 stars everywhere. Absolutely deservedly. I hope this company shuts down.”
“Parcelforce Worldwide is one of the worst delivery service providers I have ever used. I strongly recommend NOT TO USE their service if you want your parcels to arrive safely and on time. Customer service is awful, and service follows it. I thought Evri was terrible, but honestly, after my experience with Parcelforce, I'd rather choose Evri. Shocking service!!!”
“Absolutely useless company. I ordered some expensive art from the Netherlands and followed the tracking number. Fine until it got to Parcelforce. It then seemed to sit in the Rotherham depot for ages and so eventually I managed to get through. They said a customs payment needed paying. Fine, I paid it over the phone and then waited patiently. Three weeks later, it was still sitting in the Rotherham depot - showing allocated for delivery. I couldn’t get through via phone and so messaged via the site. I got a reply saying the parcel had been lost and to follow up with the sender to raise it with who they sent it with! Confused. If the parcel never arrived then why did I have to pay a customs charge (which wasn’t cheap) and why does the tracking number say it’s in Rotherham still. Absolutely gutted. A real shambles and and they seem to be rip off merchants. No sign of my unnecessary customs payment being refunded either. The artwork is irreplaceable. Thieves and liars. Don’t use if you value your customers. I hope they go out of business.”
“incompetant, uncaring and useless
Absolutely furious! Took the day off work on Friday to receive a 'guaranteed next day before 12' parcel that my son and myself were relying on for the bank holiday weekend. It got sent to the wrong depot, fair enough, but would have expected them to get it out the next day to rectify their mistake. They haven't, so i need to wait a further 5 days until next week now. I have lost my plans for the weekend and took a day off work on Friday to make sure i was in to receive it.
Incompetent, useless, arrogant, uncaring company. If we treat customers like this at work we'd go out of business, but the mighty parcelforces' attitude seems to be "we have your money now pal and will deliver when we can be bothered, what you gonna do about it!?"
I'm fuming!”
