“Quite possibly the worst service I have ever recieved has been from parcel force. I had to call well over 10 times to be sent on a wild goose chase for a package that was apparently tracked but not a single advisor could tell me where it had gone to. Just deflecting me to random post office around the area while they never got around to the cause. Meanwhile they have not offered a refund for the package or the multiple times I payed to have it redelivered.
Absolute terrible company. I would not advise anyone use them and will be telling everyone what I know the same thing.”
“Parcelforce collected a parcel from us for delivery on the 20th March. It is now 17th April and the parcel has still not been delivered to its destination.. The parcel is large, it cost us over £500 to buy just 3 months earlier. We chose Parcelforce thinking it was a reputable company how wrong we were. I now intend taking Parcelforce to court.”
“DO NOT USE THIS COMPANY!
They are totally incompetent. As with the other reviewers they say they attempt delivery but instead just shove a card through the letterbox saying 'we missed you'. I was in all day. When i requested a specific day to be delivered that i was going to be in they instead tried to deliver it the day before. I wasn't in. Now it's gone back to the depot for me to pick up as they won't deliver anymore. The depot is 30 miles away!
Not only that but when i tried to get them to leave it in a safe place i couldn't do that because you have to register and the website and app were down!!!!!
Please steer well clear of this company. They are lacking in any ability to carry out their job.”
“i recommend that you never use parcel force service .
i sent a parcel to Brazil which was worth about 200£, i paid everything from England and when my package arrived in Brazil, i was informed that i still have to pay a fee of 250£.......
Thanks PARCEL FORCE good job”
“Delivery booked for Thursday. Told it was to be between 17.11 and 18.11. When I tracked it the map showed driver was just along the road from us - but it never arrived! Tried to talk to customer service TWICE but couldn't get through. Now of course it's gone back to depot and hopefully will be delivered today! We wait in hope. What a service!!!”
“My cousin sent me through Parcel Force on November Louis Vuitton hand bag for Christmas ( she bought insurance for package) package got lost( I understand that can happen, but they don’t want to give us money back for what was insured) Parcel Force didn’t respond us for over 5 months!
We called and emailed so many times! I highly don’t recommend Parcel Force! We have to hire lawyer to help us to get money back!!
Please people be careful!!”
“I can see by the other reviews that I am far from alone in my negative experience with this company, will anything change though? Was expecting a delivery before Easter but they put a card through the door instead to say that they had taken my delivery to the local post office, which was then closed for the entire Easter period. Had to take time off work to collect it. What's wrong with following the instructions and leaving it in the safe place (as every other delivery company seems to be capable of doing). On contacting Parcelforce I was told that the seller had requested that parcels are not to be left, the seller is saying that Parcelforce is at fault, but from these reviews I can make my own mind up. Will be enquiring from future sellers who they use to deliver their products and will be avoiding Parcelforce wherever possible.”
“Their customs process is flawed. Currently trying to pay what i owe BUT i have to wait for a letter to be delivered from Parcelforce first, so i can call them and tell them the number on the letter that they sent. I'm just praying that it is not up to Parcelforce to deliver this letter, to be honest i am slightly worried at their ability to post it..... I could write loads of complaints about waiting in all day only to be told that i was not in. Or having a parcel left on my doorstep only to have it taken. I have been avoiding PF but now they're partnering with other companies so you don't know they'll be doing the last mile, probably the only business move open to a failing and incompetent organisation”
“Took item back to their depot when i prefer it left in a safe space as communicated to Amazon. Then they charge more to rediliver it if you aren't there the 2nd time.
Card they put through the door is barely readable.”
“I pad for express24 delivery at 14:38, 5th April 2023, so the recipient should received it sometime on 6th March 2023. Their website also states guaranteed I day delivered. I tracked the parcel on 6th March 2023 and it stated it was still at the depot. I contacted their customer services and was told it would not be delivered until Tuesday 11th 2023, so rather than 24 hours, over 100. If you pay for a guaranteed 24 hour delivery, that is what you are supposed to get. The person on their helpdesk, was very unhelpful, I though a help desk is to do what it says "help". As Parcel Force have broken the law (Consumer Rights Act 2015, Fraud Act 2005), I have informed them by way of the CEO's of both Royal Mail (ceo.office@royalmail.com), Parcel Force (aaron.r.barnes@royalmail.com) and Parcel Force's customer service director, (susan.howlett@royalmail.com), that I am taking legal action against them. If they brought something with a 12 month guarantee and the supplier did not honour it, what would they do? Unlike most if someone kicks me, I kick them back.”
“No average delivery time 3 attempted deliverys and not once was it left in my safe place or postoffice joke working people can't sit at home and wait for post 9 hours a day”
“I was expecting a delivery on the afternoon of 3/4/2023 by Parcelforce and remained at home to receive it.
Whilst at home I received a text message from Parcelforce stating they attempted to make the delivery but were unable to do so as nobody was at home and that the driver left a card at my house indicating how to arrange re delivery etc.
Firstly nobody from Parcelforce visited my home and no card had been left.
Through their telephone automated service I have arranged for the parcel to be delivered to a local post office this Wednesday 5/4/2023… we shall see how that progresses.
The information In Parcelforces text to me about a driver attempting to make a delivery and leaving a card is a blatant falsehood.
Out of curiosity I decided to research reviews on Parcelforce and there is a wealth of evidence provided by people that paints a picture of a woeful incompetent business. It is apparent from the reviews and my own experience that they engage in being dishonest with customers and treat them with contempt.
My advice to any business is to reflect seriously about using Parcelforce to make your deliveries and to any individual making a purchase to enquire from who is supplying them who they will be using to deliver your parcel.
If it’s Parcelforce think again.
Sorry to say I don’t have single positive thing to say about them.”
“Not a service I enjoy unfortunately the seller used parcelforce it’s a pain as they drive off if not in all other delivery firms would of left it in enclosed porch website didn’t give me a safe place choice so bad for environment and I went to collect it and it shuts at 14:00 dose not open early either so two trips not impressed with the service I would of expected from this company.”
“1 star because there is no zero.
Was expecting a parcel , at home was tracking. Suddenly message delivery attempted , not at home. Was at home,no attempt. Also have a concierge who accepts parcel if could not be delivered. Have done this before for Christmas parcel which was not delivered in time. Hope businesses look at the reviews and use reliable trustworthy alternative couriers.”
“Horrible. Nobody rang the bell and no postal card has been left. Now my delivery is at the PO but is have no card to take it out. You're a low pathetic company and nobody should ever use your services again”
“Richard at Leeds depot is a true gentleman. He delivers on time and is always lovely. If all employees were like him there would be no negative reviews.”
“Don't waste your time using this company, customer service doesn't exists, rude and ignorant people can't even provide simple document, takes me two months to communicate with this company as I mentioned they just ignore you! And after all this time my matter is still not resolved.”
“You claim you tried to deliver a parcel to me on the 21, while I was at home working ALL DAY, you claim you left a card which is a lie, it is impossible to speak to anyone and I do not know what happen to my parcel. Aren't you embarrassed of the way you conduct your business???? Terrible service, non-existent customer service, I am beyond upset”
“WORST CUSTOMER SERVICE EVER!!
I mailed a parcel of personal belongings to my husband who is a British citizen and was working in the UK. The package arrived on 30/1/2023. After several weeks and a long search of the location, I found that the package was being held in customs. No one from the UK ever attempted to contact myself or my husband. All communication was from me sending constant inquiries. I was told via email that I would have to complete a customs declaration form, which I had already done and was attached to the package. I have copies of everything that was sent with the package. That fact was ignored, then I was told I would have to fill out a permanent residence form in order to not pay duty tax. Due to the fact that I would only be living there for a short period of time and not permanently, my attorney advised me to not sign any legal documents. I then asked for the package to be sent back to the sender, which is myself on 13/3/2023. It has now been over a month since I made
the request, and I was informed today that the package was shipped on 2/3/2023, which is a lie. On your website is clearly shows it has not been shipped. USPS has no record of the package after it was delivered on 2/23/2023. I have been going back and forth with Lynda B. Not only was she attempting to force me to sign legal documents, she is now lying about the whereabouts of this package. Per my attorney, I can be in the UK for up to six months and not have to pay duty tax for mine or my husbands personal belongings. I have been to the UK many times with the same exact items that I sent in the package and never had to pay duty tax. It's no different than bringing the same items in a suitcase. I still have no answers to the whereabouts of the package and it has been well over a month since I was told it would be sent back to the US. This has been a horrific experience, not to mention unprofessional. WHERE IS MY PACKAGE? I have also asked to be connected with a supervisor and the
request has again been ignored. I am happy to forward all correspondence from myself and Lynda B. Again she was not helpful at all.
As you can see in the screenshots submitted, they lie about packages being returned. Over a month now and ParcelForce has yet to give me a solid answer. The second screenshot was the response I received after filing a complaint. It's a pre-written response and they are too lazy to even fill in the information.”
“I was emailed with a delivery for yesterday without a two hour slot, assuming that all day would be convenient! Didn't even knock. Card didn't state time of call but advised I drive 38 miles to collect a packet that fitted letterbox. Went online but typed and spoken tracking number was not recognised. Used post code to request next day delivery. This was confirmed. No delivery. When I now checked tracking, the depot noted at 22.35 last night that the item was prepared for delivery. By 9.11 today it said that I was informed to collect from depot, totally ignoring my online contact. If you're looking for trouble then Parcelfarce are for you.”
