“The worst delivery company ever. Don't try to send anything with them. They turn around my package with very important materials inside at list 4 days without any results. Avoid Avoid Avoid.”
“They returned a parcel to Germany due to “address issues” without even trying to deliver it. Little did they know I sent the parcel to myself from Germany and took a picture of the label! Address is perfect. They’ve delivered there 100 times before at least! Last time identical parcel with identical label from Germany in August.
Social media team on Facebook and Twitter no help at all.
They made a mistake but won’t hold their hands up. THEY messed up they should be helping.
Just batted me back to DHL in Germany even though Parcelforce are the ones who messed up.
Caused me a major headache as it’s been returned to my house in Germany and I won’t be there until 2022 and the parcel will be long destroyed.
Currently trying to sort with DHL but Parcelforce have been 0 help!
Could result in me being out of pocket considerably as insurance won’t cover this.”
“Sent a package from Australia to the UK. Parcelforce didn't send the custom charges letter to the addressee, on two separate occasions. As a result the package has been sent back to Australia where I'll likely have to pay custom charges to retrieve it.
If they just need payment of the custom charges why not contact people via email/mobile. It's 2021.
The package has been half way round the world and back again, but Parcelforce can't even deliver a letter within the UK.”
“Horrendous delivery company in Newport South Wales lazy drivers who can’t be bothered to find my house and now you can’t contact the depot direct they are a joke if I could give no stars I would”
“Jan my PF courier is an absolute credit to his job and company. He is one of the most courteous, professional couriers I have met and nothing is ever too much trouble or effort for him…His manners are impeccable and I have so much respect for him. He does a fantastic job working to time schedules with a very happy smiley approach .. A true gentleman”
“I was scammed by Parcel Force
Shame on Parcel Force. I shipped with them back in July. For months they told me my package was in transit. I assume because of Covid there were delays. The package never left the UK to make its way to the USA. When I contacted them, they opened a case and took 1 month to tell me that's it too late to honor my claim. They scammed me out of $400 worth of items plus the cost of shipping. They stole my money and my items and won't even make attempts to locate my package. They don't send your package, then when you attempt to file a claim, they deny you and won't even give you back your shipping fee. Disgusting company. DO NOT SHIP WITH THIS COMPANY. Just use UPS or FedEX. The sad thing is I had personal unreplaceable items in the package.”
“bought the globalexpress service (most expensive and secure offer). They downgraded it to euroeconomy ( I found out only by the 3rd call I gave them), they didn't even inform me about it, the parcel was even returned to me even though the customer service kept saying that they don't even know why this happened. I made a claim back for my money and they just ignore me. Conclusion. No parcel sent, no refund. They just stole my money and now ignore me. It's been over a month now”
“Parcel sent to an eBay pick up point and rejected as oversized apparently!
Trying to arrange redelivery via the Parcel force automated system is painful, no confirmation that redelivery has been accepted?
According to the automated system you should receive a call to take payment for redelivery, no call and no way of checking that redelivery has been accepted?
I'm expecting this parcel will now get lost in the system. Not impressed at all!”
“I've had three couriers come to my house today Hermes Amazon and parcel force and guess which one "failed to deliver" ? I've been in the house all day and now I've got to fetch my parcel or pay these morons to redeliver.”
“no communication no massage no email to tell you when your delivery is arriving no card was posted to say sorry we missed you what a disgraceful (company) customer service is terrible.”
“Dropped a parcel off at local post office on 20th Sept. EK643723055GB Global Priority drop off service for parcel going to Queensland, Australia. Tracked it, was exported from Heathrow on 21st. Tracked it today to see what the live status ia to find that it has been logged as being picked up from my local post office on the 28. Thats 7 days after it has already left the country. I have absolutely no idea where my parcel is?”
“I am really disappointed with this service. They delivered my parcel to an address of "their choosing" 20 miles away from the address on the parcel claiming that they tried to deliver to my home address and could not find me which is untrue as I work from home. Thankfully a person at the place they delivered was kind enough to contact me and let me know that they received a parcel that had nothing to do with them and that Parcel Force told them that they delivered so even though it was at the wrong address they would not do anything about it. So now it is up to me to find a way to go and get my parcel. I tried to find a way to speak to Parcel Force but conveniently for them, all their communication avenues are automated so no way to get to the bottom of their pure incompetence this is the reason I decided to leave this review they are despicable!”
“Parcel sent to my son in Australia, delivery was estimated at 10 days. According to tracking it arrived in Australia after 8 days on the 17/9/21, it is now 27/9/21 and it hasn’t arrived. The service is not fit for purpose, use DPD!”
“Parcel Force are currently mis-selling a commercial service. Their EuroPriority service, delivered together with GLS, is supposed to be a tracked service with transit times of 1-3 days. For a short time we tried to use this, but it has taken as long as three weeks for them to succeed in delivering. The average is around 12-15 working days. We have refunded many customers, our customer services department has been run ragged with understandably angry customers. They try to hide when you approach them about this, and divert you to GLS, who direct you back to Parcel Force. It is about as clear a case of mis-selling as I have encountered. One lie they use is that the delays are due to the introduction of IOSS: were this true, we'd have seen the same issues with other couriers - we have not.
I strongly advise you to avoid this dishonest and incompetent company.”
“Package didnt arrive, i call them and i have to wait for 20 mins for them to pick up, then they say we didnt find, i call again and they find it and said it will be there by the end of the week twice, but never came without any trače of disapering”
“All you did was lie ,getting in touch with you was extremely frustrating .You lied that I had requested at later delivery date I had not I was sleeping at those particular time stamps on the tracking info since I work nights. You lied when you had it as out for delivery it wasn't and then it showed held in depo .Your driver who finally delivered it informed me that it never had left the depo he said the number of labels on parcel showed this he was very nice BTW no complaint with him at all .But the people who dealt with the emails Steven was one of them ,The lady I spoke to on the phone was also very nice. YOU REALLY NEED TO INVESTIGATE WHAT WENT WRONG IN THE MIDDLE ,My parcel was important it was car parts that I needed .I work unsocial hours and depend on my car for my commute. It is affecting me still since I have to now wait until partner isn't working and has time to fit them .I also have incurred extra costs due to your failing.I am disgusted with your decit and lies”
“Parcel arrived in UK 7 days ago and still not received it so tried to call someone after trying to track parcel on live update. Van moved around all day but still not arrived at my address. Thought I could speak to someone at Parcelforce on the phone. All attempts to drive you online so no-one to speak to. T”
“What went bloody right. Nothing. My daughter was waiting on a delivery from parcel force. The item was accidentally delivered to a complete different address somewhere in Glasgow miles away from me. Supposedly collected from Glasgow and delivered to correct address but still not received it. Now been collected for a second time apparently IN OUR STREET and taken back to depot for re delivery tomorrow. Stuff the delivery. We have now cancelled. OTHER USERS BEWARE.”
