“Tracked my parcel - out for delivery I read. Hurrah I said to myself. I waited all morning it did not appear. After lunch checked again, tracking page stated Addressee requested different delivery address parcel returned to depot. A simple lie as no delivery had been attempted and I had not been in contact with parcel force. Later I spoke with customer service persons (after negotiating 'phone barriers) who were both polite and apologetic, but apologies do not retrieve my time lost and cannot redeem or excuse simple untruths. If you can, avoid parcel force, or as I have seen them justly referred to as 'parcel farce,' and save yourself time, stress, and probably money also. It is hard to imagine a worse service.”
“I waited for my parcel from Costco using parcel force for 3 days and they didn't deliver and in the end they dropped to the post office which is 10 miles away from me”
“They lost my parcel. Two days in a row, the tracking said that the driver had tried to deliver but couldn't and had left a card, but there's no way that he tried because I was working all day literally next to the front door, and no card was left. After the second day, the tracking stopped being up to date, and when I called Parcelforce they said that the package wasn't on the van when it returned to the depot, and the driver "couldn't remember what he did with the parcel". Given that the package was three bottles of gin, I have my suspicions about what he did with it.
Then when the retailer contacted Parcelforce to confirm it was lost, so they could then send me a replacement, Parcelforce told the retailer that the package was at the depot and would be out for delivery tomorrow, so I then had to call Parcelforce again, then call the retailer to ask them to check with Parcelforce again. Eventually this happened and I now have the replacement a week late, but I will do my best to avoid Parcelforce in the future. Useless.”
“WORSE COMPANY EVER
still waiting for my next day delivery for a birthday. Paid extra for next day delivery was told by a rude customer service idiot that the driver was in my area at 6.45pm its now 8.58pm we have no parcel.
Its safer to use DHL than this disgusting service. They are not worth 1*”
“WORST PARCEL DELIVERY SERVICE. They do not notify you when your parcel can no long be delivered. They leave you sitting at home waiting for the parcel that is supposedly “out for delivery” and just don’t turn up. Paying for next day delivery is a waste of money as they said themselves on the phone that they have too many parcels to deliver. Would be a good idea to hire more staff perhaps??!!! Disgusting service - BEWARE. Use Hermes, Royal Mail or anything other than Parcelforce. Absolutely terrible. Horrid service. They also hold your parcel hostage even when they cannot deliver it. Truly terrible. North west London area please don’t use this service. Beware. If you don’t want your parcel delivered then this is the delivery company for you.”
“Lied about being at our door to deliver Scottish baby box.no card through door so can’t track parcel or ask for redelivery.tried to email company but automated reply saying someone will be in touch within 3 days.possible £12 charge for delivery.Absolute joke!!!!!!!”
“3rd 'High' value delivery gone missing - one recieved empty box - contents ripped out and packing stuffed back in
PLEASE stop using this appallingy bad company”
“Lazy drivers, says my address is difficult to locate. It's a basic block of flat. Thiss has happened to me twice now. I've never had a problem with any other courier locating my flat”
“Hopeless service from parcelfarce.
Apparently unable to locate my property - its only been in the same place for 35 years. first day delivery was due my ETA was from 00:00 to 00:00 but checking online the driver was unable to locate, i called and was told i would get a call from the depot. Nothing. On the second day no ETA but i checked online and parcel was out for delivery. after waiting 6 hours checked online and again apparently unable/ couldnt be bothered to locate. I called the helpline again and was told again by nice lady - ann marie that i would get a call. Still waiting for the call, still waiting for the parcel. . My house is in a housing estate, no other courier/ delivery company has ever had difficulty in delivering or locating my property. Parcelfarce are rubbish. Still waiting.....”
“Truly disgusting company. I wish I never had to deal with them again, but I can't choose what courier will be used when I buy things. Driver just claims delivery has been attempted, probably so they can just have an easy day - I never get an attempted delivery card and now that I have zero trust I have waited a couple of times looking out at the street and it's the same result - no van, no card but somehow the driver claims they attempted delivery. I have complained intensely and yet nothing has changed.”
“They damaged my new coffee machine. Blaming the customer for missed delivery. I don't know why they are still in business. Everything you expect from some dodgy company.”
“The only reason this shower have a score of 1.17 is because the lowest score you can give them is 1!!!
Parcel sent Express 24 on Monday am from York to Edinburgh. Still not arrived! Would have been quicker walking there…. and back. ParcelFarce at their best.”
“I paid 48pounds do send a letter to Portugal. The letter was hold in costumes and I tried to call PARCELFORCE to solve the problem, it took more than 1hour for them to answer. I recommend other services that are in the market. I paid too much for a nightmare.”
“Terrible, they lie and are incompetent. Unfortunately if you have purchaed from abroud you dont get to choose the carrier. These guys are criminally bad and I hope the country can do something about them as they seem to be tied to royal mail. Dont bother calling their premium number they will most likely hang up after your expensive wait. Their customs team I found to be an absolute joke. Liars as I said. Package heading back to states.”
