PC World Reviews

Name: PC World
Address: DSG Retail Ltd, Maylands Avenue, Hemel Hempstead
Rating: 1.58

1.6 Rating 318 Reviews

14 %

of reviewers recommend PC World

Company Reviews

Questions

Metrics

1.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-34-45611234

Email:

customer.services@pcworld.co.uk

Location:

DSG Retail Ltd, Maylands Avenue
Hemel Hempstead
HP2 7TG

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PC World 1 star review on 13th November 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to wednsbury PC World to purchase a pc for my son. Purchased the legion gaming computer for £850. When I went to pay for it I asked if it had a keyboard and mouse. The sales assistance said no. I asked if we could get one and he said yes at extra cost !!!!!! I have just purchased a computer at £850 and wasn’t even offered the equipment to use it!!!!!! PC World have basically sold me a machine I can’t use without more purchases. They should be discusted with their sales. WONT be buying from them again they should wear masks like dick turpin as it is day light robbery !!!! They didn’t even offer discount on the keyboard and mouse !!!!!!! Very very unhappy shopper..........”

Helpful Report

Posted 6 years ago

“Missed delivery 4 times in 5 days, then item was damaged. Things only got put right when I complained on social media. The CS telephone teams were hopeless.”

Helpful Report

Posted 6 years ago

“I visited Norwich PC World today and am completely shocked. After walking into the store with a view to purchasing a laptop there and then, I could not find anyone to chat with and had to search for up to ten minutes for a member of staff. Once we found someone he was more than useless and had no opinion or any information. Needless to say I left the store and will be purchasing my laptop elsewhere.”

Helpful Report

Posted 6 years ago

“I am not one for leaving reviews but with pc world, i have made an exception. everything from I house customer care, to phone support, warranty, etc is as bad as I have ever experienced, my review is not a one-off experience but an accumulation of awful customer care, I will summarise below. 1. sold faulty laptop and refused to replace as I had it over 30 days even though I paid extra for a replacement service. 2. rude members of staff 3. for some reason I went in on Xmas eve into the Friern Barnet branch only to be ignored as I stood at the counter to wait for service. 4. poor support on the phone where they couldn't find the product I purchased in order to offer repair. 5. after having to flag down a member of staff to ask if I could purchase an Alexa, I was told it was sold out, they were to lazy to put sold out stickers on their products, after deciding on a different product i once again stood by the product while members of staff ignored me, after abruptly calling out"excuse me" to another member of the pc world team i then asked if i could have a google home, once again i was told it was sold out, again no sold out sign. these are the most recent issues with pc world. I have dozens more. avoid this company, there are many companies that offer the same products that actually care about their customers.”

Helpful Report

Posted 6 years ago

“Tamworth this weekend had manager reviewing customers as they left store and was interacting with dissatisfied customers, they intervened when I pushed sad face on leaving store, they asked my why and told them problems I had with carphone warehouse operating in their store who advertise at wrong price and try to charge you extra, they put it right by telling carphone warehouse that they do not operate like this and told them to put it right.”

Helpful Report

Posted 6 years ago

“I have purchased quite a few items over the past few years from PCWORLD and haven't really had a great experience over that time so have decided to make a point if buying elsewhere in future. When I first shopped at Currys or Dixons I really felt welcome and felt that they had a genuine interest in my puchase making me happy, and great after sales service. The impression I now get is that I have walked into some type of monstrous machine that is only concerned with overall profits whatever the cost. The TV staff are individually trained by different manufacturers with the outcome of customers being guided towards the product that whoever you speak to is promoting. I spoke to three different sales staff who each stated that their TV was better than what the other two were selling !! With regards to pricing, how is it that the country's leading seller with a virtual monopoly and massive purchasing capability can only price match or slightly undercut prices? You only have to read all the genuine online reviews to realise this machine is rolling downhill without brakes. Black Friday! Their attempt to copy a genuine US sale with another scam that makes people think they are getting bargains when in fact you are only a pawn in their manipulated sales. In the U.S. the stores have made their profit figures for the year so they give great discounts, here it's just another excuse to up profits. I've had enough of this and am jumping ship and I would advise anyone else to do the same.”

Helpful Report

Posted 6 years ago

“When buying from Currys, check out the after sales counter first. The sales people offer you the moon on a stick, but in my experience if your not a geek like themselves, will talk down to you, or try to humiliate you. I contacted head office but it was a waste of time.”

Helpful Report

Posted 6 years ago

“What went right more the case Staff avoiding engaging with customers at the store, false promises of return dates which were critical, no contact and left to me to constantly chase, requirement for questionnaires that were required to complete repairs that should have been done in store and I wasn't asked, a complaints procedure that when chasing critical return dates sends a generic reply that 'complaints are replied to within five days - and it took eight ! Overall a service that shows a declining customer experience , false promises etc,they would do well to learn from Ratners or Vw and reconnect to what customer service actually means”

Helpful Report

Posted 6 years ago

“Recently purchased a TV through PC World/Curry's in October, paid for the product and was given a delivery date 18th December. Waited in all day for the delivery and at the end of the time slot received a text to state 'Delivery cancelled' no explanation given just stated it was cancelled. Tried to call the customer service department, was on hold for 20mins twice and each time just cut off! We had 8 deliveries that day as we moved house and they all arrived as promised, except PC World! It was my own fault for purchasing it through them in the first place, i used to work for Dixons (same company) 20yrs ago in their customer service department and it was shocking what they go up to, completely incapable of running a business. The manufacturers who supply them their products should stop, that's the only way they will be forced to deliver a service, if they're even capable that is. MANUFACTURERS LOOK AT THE COMPLAINTS ON THIS AND MANY SITES, DON'T CHEAPEN YOUR BRANDS BY ALLOWING THIS BUNCH OF MORONS THE CHANCE OF SELLING THEM! There are 753 companies reviewed in this category on Trust Pilot, Curry's Pc World are 746 and Pc World are 752, say no more, DO NOT USE THEM! To cap it off, still no delivery date and no promise of a refund, i believe that is theft!”

Helpful Report

Posted 6 years ago

“This company is a joke. I have ordered an Xbox bundle on the 23rd of November. After 2 weeks no communication about my item. I have phoned them about 5 times. Each time you have to hold at least 30 min. On last Friday they promised it will be dispatched on Monday. Nothing happened on Monday. Phoned them Monday evening they promised next day dispatch. Nothing again. Today they told me sometimes next week they deliver.When I started to complain the lady on the phone told me do not complain to PCWorld, complain to Microsoft, because they are not delivering to them. I told her when I ordered the item it was in stock. I ended up cancelling the order. When I asked to talk to a manager she told me the manager can't help me. I mentioned her to what should I do now,m because obviously, I will not get the Xbox for Christmas, she told me I have had 3 weeks to decide. This is just unacceptable. AVOID this company. They think customers are stupid. I think they are waiting for the customer to cancel the order. I will never again use PCWorld !!!”

Helpful Report

Posted 6 years ago

“Took a laptop to have a larger SSD card, and the operating system reinstalled. They said they would call me by the end of the day - the didnt. I made 2 further calls to their helpline and still no help. Got a call then 2 days after first going in, to say come to collect. Collected, got home and they didnt do what i had asked, so i had to fiddle with the BIOS to get the SSD card recognised, and in the end worked out i could have done it myself - wasted £60”

Helpful Report

Posted 6 years ago

“Pcworld was great they were nice they adviced me and gave me help been really patient”

Helpful Report

Posted 6 years ago

“Lots of choice, good instore advice”

Helpful Report

Posted 6 years ago

“Had a great service from them on this occasion. Can't fault the value and service.”

Helpful Report

Posted 6 years ago

“bought the product online but i was charged twice one from Currys and send from Currys online, when i called customer services they told me they only charge me once and they can not do any thing, even on my bank statement transaction id is same for both my money is taken out twice”

Helpful Report

Posted 6 years ago

“It's the 3 day that I'm spending at home waiting for a delivery, and suddenly now is out of stock. - The first day they gave me a delivery window, so I waited for the item. The item was not delivered so I called them and after 40 minutes waiting I got to speak with someone that assured me the item had leaved the depot and that the driver was not answering, so they didn't know were it was. That is fine (I thought), as there are things they cannot control. - The second day I called first in the morning, and then at 5pm asking for my item. In both occasions they told me my item was on its way, due to arrive that same day, but that the delivery driver was catching up with the delivery of the day before, so it was expected to be late. Nothing arrived. - The third day, after calling and waiting on the phone, finally someone confirms that they don't have the item in stock, and that I have spend my last 2 days waiting for nothing. It seems to me that basically their customer service just try to pass the ball to the next one, knowing that they are not going to be hold responsible for it. At the same time, the waiting time on the phone (about 4 hours in the last 3 days) shows an obvious lack of personnel at their side, not ready for the extra work they need to do in Christmas period (that also matches with the "passing the ball" attitude). In short, if you are planning to order something from them, please be aware that if everything goes well fine, but if not, you will be dealing with a very poor customer service, with low capacity of response and without any idea of what is going on with your order (or with not problem of lying about it).”

Helpful Report

Posted 6 years ago

“Got a tv from them the sound quality is rubbish and when I went back to the shop I was told you need a sound bar everyone knows that! Don't get anything from them. They are only interested in taking your money.”

Helpful Report

Posted 7 years ago

“BE AWARE THEY SELL PRODUCT NOT THE ONE WHICH YOU SEEN ON DISPLAY. Luckily I was able to spot that prior opening the box and seal as otherwise no refund. Not surprised that was told not to go there by a friend who had bad experience also. WOULD NEVER EVER GO THERE AGAIN AND WOULD NOT RECOMMEND TO ANYONE UNLESS YOU ARE DESPARATE FOR SOMETHING BUT PLEASE TRIPLE CHECK PRODUCT ON DISPLAY AND THE ONE YOU RECEIVE.”

Helpful Report

Posted 7 years ago

“HP all in one, PC under warranty returned to shop, now 3 weeks and still no update. Staff said 7 days in the shop, after complaining now is 28 days. This company has 0 customer service, avoid if possible, especially is you are buying for business.”

Helpful Report

Posted 7 years ago

“Reserved an item and to my amazement they sold it to another person in front of me. Who just happened to arrive in store on the day. Wasted time and money making a journey resulting in disappointment then blatantly lied to. Unprofessional and pathetic, avoid this too big to care company, pure arrogance.”

Helpful Report

Posted 7 years ago

PC World is rated 1.6 based on 318 reviews