Name: PDSA
Rating: 1.69

“My PDSA in Kirkdale Liverpool, I was a little nervous about having to use the PDSA services after always having a private Vet as I had always worked, I am now retired through I'll health and on benefits. They responded quickly and saw my puppy Rolly that morning, the waiting time was no longer than my previous vet. Emma the Vet was amazing and dealt with Rolly in a lovely caring manner. They are an amazing team and truly care about animals. Thank You”

Helpful Report

Posted 9 months ago

“Took my cat to see them with problems pooing and had vomited a few times. I paid a consult fee to see what I thought was a vet (was a nurse and she was new). From the minute I took him in she seemed more concerned that he may bite her then covering all bases. She even had the previous animals record up on the screen and couldn’t work out why his weight was way off. I wasn’t offered any scans or X-rays for him. When she finally got the right screen up she says she’ll give him omeprazole. I ask if she can feel a blockage or anything and she assured me she can’t. After that she starts to walk around the side of me towards the door and I’m still trying to talk about what could be wrong. She then tells me she needs to hurry me along as she’s very busy. I’m now outside in the waiting area still trying to ask questions for reassurance. She then says goodbye and I have to remind her about the omeprazole she prescribed to my cat. A few days have passed and my cat hasn’t had a bowel movement at all so I take him in again. This time the consult is free because I complained about the way me and my cat was treated. We actually get to see a vet who takes his temp and I tell him he hasn’t had a bowel movement in about 5 days. He then gives a diagnosis of colitis but still haven’t been offered any scans. We take him home thinking that he will start going again as he’s in the middle of a flare up. A couple of days has passed and he again vomits but this time it smells strongly of poo. I google the symptoms and it appears it could be a blockage so I make another emergency appointment to see the vet. He’s sent to see the nurse first who gets to decide if he sees a vet. I tell her what’s been happening and that I think it’s a blockage due to vomiting what’s smells like poo. She tells us to wait to see a vet. About an hr passes and we finally get to see the vet and we tell her he hasn’t been for a poo for a week. I don’t know if she was actually listening to me but after a conversation about his other symptoms she forgets that it’s been a week and says it’s only been a few days since he last went and I have to correct her and reiterate that he hasn’t been and what he did do last week wasn’t a lot. I want to stress he had no other symptoms of a blockage like drooling, weight loss, confusion etc. She again didn’t offer any scans but did check his abdomen and could feel it was bloated and slightly uncomfortable for him. She then says we have to think about his quality of life as it appears to be a blockage but then proceeds to talk me out of an ultrasound saying the result would be the same. She doesn’t offer a laxative or any medication that is made to dissolve blockages that could be caused by hair balls she goes straight to putting him to sleep. We are then moved to a private room and given some time with him. My boy looked fine and normal yet this lot seemed to care more about the cost to the business. It’s cheaper to kill than it is to treat them even though they didn’t ask for money from housing benefit claimants. I googled the bit about hair balls after and it made me mad as the fact that he wasn’t even offered treatment. I would’ve paid for surgery but this wasn’t offered either. Vets are supposed to care for your animals but this lot care about the bottom line and profit margins. The less they have to actually treat the better their bonuses are. There’s a reason they have got such low reviews.”

Helpful Report

Posted 9 months ago

“my old dog went in for dental work at the pdsa about 5 weeks later or so he was sleeping on his back i noticed the roof of his mouth covered in red lumps and bumps i i rang them to mention this and they said that will be the tumours we noticed. i asked why they had written in his notes but failed to inform me . their response was he wasnt in there for that ??? i questioned it would be painful and could be cancer and they were so uncaring he died pretty quickly after that the tumours took hold he must of suffered in those 5 weeks they said they would give him pain meds gabapentin he wasnt himself so i took him to another vets to get second opinion and they said the meds he was on wasnt enough it was the lowest dose their attitudes and lack of care is very cold the”

Helpful Report

Posted 9 months ago

“Such a bad experience with PDSA Aston. She didn’t tell her name, so I’ll just name her Karen. Karen was extremely rude and unprofessional. I’ve came here with my unwell pet and needed an urgent check up for her, but Karen wouln’t let the vet see her, she only cared about us being registered. Absolutely no empathy or decent human demeanour. Despite seeing my unwell pet, she was being unnecessarily rude saying she can’t do anything about it?! Surely if you cared so much about animals, you would assist in them being checked asap instead of arguing about being registered while seeing the severely unwell pet. Good for nothing and arrogant. Very unhelpful receptionist. Many others have said the same, so it’s a common thing with the PDSA. Honestly disgusted!”

Helpful Report

Posted 9 months ago

“The PDSA, does excellent work and they’re not a private vet, so they don’t have the same facilities as a private vets there are a charity. My overall experience of PDSA is a bit of a mixed bag, they’ve been excellent in some ways and not so good in others. My dog lady Skyler, went to the PDSA recently with an issue with her back leg,the vet was rude dismissive and abrupt and wrongly diagnosed IVDD, which is a disease of the spine which is degenerative. The lady in question was a foreign lady, so perhaps there was a language barrier between us, but she said you paid £5,000 for private vet and scans, or you get ready to say bye-bye to your dog, there was no explanation of what this disease was, how it progresses or what options there might be available for treatment either. None of that just a death, sentence and some painkillers given. A few days later, I took my French bulldog to a private vet where, I was informed that it was not ivdd just a bad hip that was slightly sliding out of place, but not IVDD, so not only did they get the diagnosis completely wrong at the pdsa, but service I received on that particular day was incredibly bad which is disappointing because every other time it has been excellent, which was a great shame. However, I have put in a complaint about this particular veterinarian because the diagnosis to get should be accurate, and the way bed news is delivered Should be done in a more professional manner but I’m pleased to say my dog does not have Ivdd just a slightly dodgy hip related to age as my French bulldog is eight years old. The life expectancy of a French bulldog is approximately 12 years old. However, it’s important to note that they have provided my dog with anti-reflux medications for many years at a discounted rate which has been a great help and the staff have always been really wonderful but they are very limited in what they can help with and what they’re able to do because they don’t have the facilities that other private vets would have sadly. Once she was diagnosed with acid reflux by a private vet, I forwarded on her records to the PDSA and they have taken excellent care of her for many years in that regard, so it’s not being all bad. It’s important to realise that they are a charity with limited money and resources so they can only help in the very basic ways that’s why it’s always best to take your dog to a private vet to get the diagnosis and run the tests and then go to the PDSA, donations are important to them that’s why a few years ago I gifted them £500 as a thank you for their service to my French bulldog lady Skyler. Eg PDSA will charge you £20 to see vet private rent will charge you £52. So the PDSA can be really helpful for these needing basic medication, but anything more than that you really need to get your dog insured and make generous donations whenever you can and even when necessary, refer them to a private vet for additional tests and support. Does PDSA is very limited in what they can offer.”

Helpful Report

Posted 9 months ago

“Kirkdale and Huyton PDSA saved my 4 year old frenchie fur baby, he attended at first which was put down to gastroenteritis, later that night he was rushed back in and we are told he had swallowed something which caused and obstruction and was in a life threatening condition, I’m so grateful they managed to save him and he’s on the road to recovery. Thank you so much x”

Helpful Report

Posted 9 months ago

“Even though both dogs are registered they won't see either of them for a skin condition, both of them suffer from bad skin and it's common in rottweilers. They asked for a photo online, said they won't treat them and gave us the fantastic advice of "getting financial help to go private" I am not alone. It's not fit for purpose anymore unless the purpose is to pay a load of on TV adverts and rake money in for the directors. They are no longer even accepting new referrals.”

Helpful Report

Posted 9 months ago

“I had a French bull dog that died from grade 5 Ivdd but before it got to that stage i was in and out of the pdsa with him arching his back and screaming in pain they always just sent him home even the other day he was in pain he was walking but in pain they sent him home again couple of hours later he was crawling with his 2 front paws his back legs had went and his bowels they still wouldn’t do anything they just wanted to put him to sleep which they did and first thing they say is can you make a donation it’s literally all they care about and now my world is empty I hate the pdsa with a passion my other little dog suffers really bad with her skin and ears they’ve never done nothing to find the problem to this either just charge me for consultations and steroids and say There’s nothing they can do unfortunately they are a disgrace not fit for purpose get your pet insured and stay away from pdsa if you love your animals”

Helpful Report

Posted 9 months ago

“Pdsa margate. The waiting room is empty but staff say they are busy and there are no appointments available. Phone constantly ringing while staff ignore it. When you are lucky enough to see a vet they are uncaring and seem rather untrained as vets.”

Helpful Report

Posted 10 months ago

“It’s understandable that PDSA have moved to emergencies only and that they have stopped taking on new pets. I have seen people misuse them, blatantly saying it’s a friends dog!?! I’ve never had a problem and I have learnt to look after my cats skin better, rather than relying on them. I guess it won’t be long before they close due to lack of donations I will be sad to see them go as I always get a good level of care as does flfi”

Helpful Report

Posted 10 months ago

“No stars deserved!!!!! Absolutely disgusting service .....telling people to go to private clinic ..not treating any animals only dieing ones !!!! Why hasn't the charity website been updated ....false information given on a charity page is illegal isn't it .also begging people for wills should be illegalto its disgusting....pdsa iis all about the money not helping animals”

Helpful Report

Posted 10 months ago

“Vets are brilliant But They never answer the phone 3 months I've been trying! Online appointment never works They call you up to 5 days if you miss it they tell you to call the PDSA again and again.....this system doesn't work!!!!!......I am in despair and I know if and when I get in there with my cat He will get the best if the best treatment cos they care!!!!!”

Helpful Report

Posted 10 months ago

“Had to take my 17 year old dog to end his life . I had kept him and couldn’t bare to see him go but as he was blind and going in circles I was persuaded it was time . I was told to take him into a room and a girl finally came in .She went to take him from me and I said I want to hold him.She then said no your dog is dying in a foreign accent and didn’t seem at all sympathetic .I said I want to hold him again and she walked out I’ll bring him back in a minute .After a few minutes she brought him back and put him on a stone slab he was still wrapped in his blanket .She said he’s gone you can stay as long as you want . I was with my sister and we both saw he was still breathing .I stroked him and after about five minutes he suddenly let out a howl that could be heard by everyone around. He then passed . This was 2 years ago and I still cry when I think how he suffered at the PDSA”

Helpful Report

Posted 10 months ago

“I took my 2 years and six months old cat for the in grown nail to be clipped. They told me it will be done under sedation and on the day of nails clipping she shouldn't eat and gave one capsule to give her before taking her there. When I went there they told me to wait it will take minimum 1 hour for her t go back home. I took her to Hendon PDSA pet hospital, I had time to wait so I waited in a coffee shop. I had a call from them I thought they will say come and get her they told me she is dead. Come and collect the body. I was shocked and heart broken. I left my healthy cat and that's what they have done. I would never advise anyone to take their pets there. The vet looked scared and was not able to answer my questions she was blaming on flea treatment and I told her that my cat is on care plan at vets for pets and been vaccinated, had been neutered and chip inserted too. She had regular flea treatment. She said she had cardiac arrest but question is that she came back with nails clipped so when did they do that after killing her?? I have lots of questions. We are so upset and I'm officially going to launch a complaint against this hospital. I have been a donor since 3 years though it was the first time I went there. I'm stopping the donations as I don't want to pay for vets who kill the pets. Please save your pets and never go there.”

Helpful Report

Posted 11 months ago

“Not very happy due to having to go online and sign up which I did and it did not say we are not taking new patients it’s said Thankyou you shall receive and email or call back after. But never did. This is 2 weeks when I realised my rat was ill she has now passed due to the wait time. And my other is suffering with a foot infection. Now have to go privately even tho I’m signed off with health reasons and only limited money on benefits. Not happy. At all”

Helpful Report

Posted 11 months ago

“I would give minus stars if I could I rung up on a Tuesday say my beautiful dog was not well, I said she became unsteady on her legs and wasn't eating. They said it wasn't an emergency. I rung up in the morning today Wednesday saying she was worse they said still not an emergency then then in the afternoon I rung again because coz she collapsed started fitting they said you need to get her with in 30 minutes or they won't see her I rushed to get a taxi since I have no other transport and she died before the taxi got to me. Vets4pets said to make a complaint because PDSA are turning loads of people away and being rude on the phones so I blame the PDSA for my beautiful girl dying don't go there you animal won't survive the pet hospital of death”

Helpful Report

Posted 11 months ago

“Took my staffy, he had a sore swollen leg. I was told to leave him for a xray and the vet would phone me. The vet called and told me he had a new fracture on top off a old fracture. I told her he has never had a fracture before but she wouldn't listen, her advice was to put him to sleep as he would have no quality of life, I said no so she said we would need to ampute it, I said no. I told her to give me anti inflammatory and antibiotics, after a few days he was back to normal. Took him to another vet for a xray, he had never ever had a fracture. Somthing seriously dodgy going on with this vet. Shouldn't be allowed near animals .”

Helpful Report

Posted 11 months ago

“What has happened to PDSA? You can not phone them. The level of care has gone. I have gone to PDSA for years ....now lost all respect and trust in them. I am being forced to take my dog to private vet...and all he needed was antibiotics. He has suffered another week because of inexperienced vet treatment...or lack of. I am truly shocked how the PDSA has fallen from grace. I will struggle...but i will never go to them again. Can not be trusted to treat your pet properly. Also the online appointment system...is chaos !! Shame on you PDSA.... started off as champions, now its all gone. We dont care about fancy new hospitals or designer looking uniforms for staff that matches the co ordinated colour scheme. We just want care and compassion for our beloved pets.”

Helpful Report

Posted 1 year ago

“Absolutely deteriorated over the years. I have a very poorly animal- haven't had to use the pdsa for years. They now operate as gatekeepers in a similar way to the dwp in that their registration process by design is to try and keep people away by making it impossible for some to register- and it will be the very people and animals in most need that will be turned away. It is not even a case of it being annoying if possible when desperately needed. They are now asking for photo ID without alternative for their online registration (you can contact them about not having them... apparently but it is terribly hard to get hold of them with callous use of automated options for worried owners- as if it were a taxi service!) and help doesn't provide the correct advice. The very people who need help are less likely to have photo ID (which they listed as Drivers listence or passport!!! How many of the poorest have those nowadays? Buspas is another option but what if you are just poor- not disabled or you are not mobility impaired to the extent that you can get a bus pass?) or reliable internet access. If you are struggling for money internet might be the 1st thing to go. If you find yourself in poverty for a little longer than a few weeks, you will Internet access can be fleeting, unreliable if available at all and certainly not always available in the case of an emergency at home. Pdsa- what have you become? People's circumstances change but whatever you may think of the people who need your help- the animals are completely innocent no matter where you may lie on the political spectrum. Only one pet can be registered as it is (if you can get that far) so it's not like the 'chancers' are able to take advantage (if you're so concerned about that at all). This isn't charity. It's an exercise in contempt for the very people and animals who need you most. But, oh, what do you care?”

Helpful Report

Posted 1 year ago

“Took my cat to pdsa when i noticed one of his eyes were starting to glow and the other one wasn’t yet and they said it was just cloudiness and gave medicine for it. Turns out he was going blind and wasn’t fully blind and told me he’s fully blind and nothing they can do or give him even though he could see the tiniest bit. He’s also been suffering with seizures due to maybe an underlying problem but they always say his bloods are fine and he’s fine. Clearly not fine if he’s suffering with seizures. Pay the extra and take your pet to a private vet if you are still worried before their condition is worse.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

PDSA Reviews