Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,407 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer came out checked boiler. Two items needed replacing. Got charged for Labour and vat. He had to come back next day as he couldn't get the parts same day. Didn't realise I would be charged AGAIN for Labour. Won't be using this company very crafty.”

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Posted 7 years ago

“Showed up earlier than I expected and managed to fix the problems of our boiler fast. Highly recommend.”

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Posted 7 years ago

“I thought I had a gas leak from my cooker, rang Plumbing force who sent out an engineer, Anthony, within 2 hours. He checked my gas main and appliances for leaks and tracked it down to the old cooker. He uninstalled the cooker and checked again for leaks on the whole system. He was extremely thorough, kept me informed of each stage of the work and doubled checked everything. He left us with no mess at all, and helped to move the old cooker out of my way. I would recommend Plumbing force and especially Anthony whom I would suggest should be made engineer of the month !”

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Posted 7 years ago

“Unbelievably poor service, I will never again use or recommend this company. I booked an appointment 2 days in advance for a simple repair to my dishwasher pipe. The booking window was confirmed by the sales assistant and I gave my credit card details to cover the 1st hour. I specifically took a day off work and spent time clearing the area ahead of the plumber's arrival. 60 minutes in to the window, I received a call advising that the plumber would not attend today as he was still working on the previous job. I am sorry, but if a commitment has been made then I would have expected that plumber to turn up, regardless if that was not until late in the evening. All I got was a "hard luck" attitude over the phone, no option to have the work done later than booked - Shocking customer 'service'.”

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Posted 7 years ago

“I booked a gas fitter to do a landlords certificate. He was supposed to phone when he was on his way. I received an irate call from the tenant to say he had arrived 30 minutes early and no phone call. On arriving he told me he couldn't remove the boiler cover so was unable to test it. He then said that the 2 gas fires wouldn't pass as there was white marks on the coals also the gas hob was condemned for being too close to the cupboards. I told him it was pointless him going any further so he produced a bill for £144.00 for doing nothing. 3 days later a guy from York Heating and Plumbing came to service the boiler and removed the cover with no problem. I explained what had happened and he carried out a Landlords certificate check for me with no problems. When I phoned to complain i was told I had to pay the call out fee.”

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Posted 7 years ago

“I called to them because the pipes in the kitchen started to leak and there is no one who knows how to fix them. The engineer was able to arrive at our place and he was quick to fix the leaks! Very happy and satisfied with their service.”

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Posted 7 years ago

“The engineer came quickly and he was knowledgeable and friendly and had a new thermostat in the van which he fixed and the heating works more economically.”

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Posted 7 years ago

“Called Plumbing Force to fix a leak at my daughter's house. She was ill and with an 18 month old baby. Water was shooting out of a damaged pipe. No one tuned up. No call to apologise or to give a reason why. DEFINITELY WOULD NOT ATTEMPT TO USE AGAIN.”

Helpful Report

Posted 7 years ago

“I phoned at *am this morning and they told me that a plumber would be round between 9am and 1pm. After 1pm no contact, telephoned and they said there was not a plumber available in the area and they tried calling but left a message on my house phone. I have been in all day and the phone has not rung nor has there been any messages, i also checked with BT and no phone calls or messages were on the line. Bunch of cowboys.”

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Posted 7 years ago

“The engineer I called for was on time and very knowledgeable. He only took minutes to get the leaks in the kitchen fixed. I was really surprised with how quick and professional they are. Highly recommend”

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Posted 7 years ago

“Didn't do the job they were booked for: I arranged for an engineer to come and install a new Range Duel fuel cooker today. I made it very clear on the call (if you have recorded calls please do check them) that is was duel fuel and checked that the engineer could the electric oven in as well as connect the gas which was confirmed. The engineer has only connected the gas and not the electrics stating “he is not qualified to do so”. This was the services order and instructed to do, fit a gas hob cooker and electric oven. If you were unable to deliver the requested order the job should not have been taken in part. When I explain this to the lady on the phone Tyler she said she would put me on hold and speak to a manager. She came back and said that I would need to email in which there would be two weeks before a reply would be given. Clearly there was a manager available but didn’t not want to take the call. I asked to confirm that I would not be charge until resolved to which I got a rude reply “ well you have gas now so we will charge you for that”. I would not have instructed plumbing force if that had been the case. I will wait and see what reply I get”

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Posted 7 years ago

“Martin was extremely knowledgeable and courteous. He sorted the issues with our radiators and fixed a leak in our kitchen without hesitation. I felt like I learned something and it didn't cost me an arm and a leg.”

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Posted 7 years ago

“I am very pleased with how they managed to fix our broken boiler in a timely manner. The technician was truly amazing. Will definitely recommend their service.”

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Posted 7 years ago

“Time slot 12-3. Left at 3 to do school run. They rand at 11.30am to confirm they can come early. Waited until 3pm then Had phone call at 3.16pm to cancel my appointment at because my contact number apparently does not work however they rang twice throughout the day to confirm my appointment! They said they can try tomorrow instead. Waste of time!! My boiler is currently condemned now have to wAit around even longer with two young children, no heating/hot water and more time of work!!”

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Posted 7 years ago

“Over priced work. Would never use this company again”

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Posted 7 years ago

“failed to turn up didnt call back tried to charge never use them - they are scam artists”

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Posted 7 years ago

“The best service I had the pleasure of working with. The plumber was on time, polite and professional. The customer service was great as well. Reasonable price. Will hire again if needed.”

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Posted 7 years ago

“Didn't respond to message. Problem now sorted by knowledgeable neighbour”

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Posted 7 years ago

“Failed to turn up. Didn't complete the job. I asked for someone to call. But didn't receive any phone call. Asked them to come out to sort the job as it had not been finished and they failed to turn up again. Was told that no one had logged my request for a engineer. Very poor service”

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Posted 7 years ago

“Very satisfied with the service. I've marked the service as good just in case the work doesn't last and I have to call them back under the guarantee. The plumber was delayed getting to me but the office kept me updated with a new time and then the engineer arrived an hour early. The problem was quickly rectified with parts held on the van, tested and the area left clean and tidy. I would definitely use Plumbingforce again.”

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Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,407 reviews