“Thankfully not our own solicitor, but they are the solicitor of our buyer. Don't be fooled by the number of 5* ratings on here, look on social media and look on other review sites. DO YOUR RESEARCH.
Following on from the absolutely shocking service this useless company have provided, I think it summed it up for me when I found a support group on social media for those who have had dealings with PPL.
My solicitor has spent endless weeks chasing info from these people on a daily basis. We've been waiting on things... we didn't even need to wait on! Supposed to complete last week, didn't happen. Supposed to complete this week, isn't happening. And all the time we are throwing money down the drain arranging removals as we are moving 5 hours away so need to be organised.
First it was because they wouldn't accept some of our buyers documents by email, they needed to wave the hard copy around. Now they haven't got all the documents they should have had weeks ago. They also can't seem to confirm at this point why on earth they can't exchange and complete.
They've spent days not even responding to our own solicitor!
Finally at our wits end, I can honestly say I would NEVER sell to someone who uses this company again. Would pull out of the sale straight away.
They are on the brink of collapsing this relatively simple chain (Buyer is a renter, our vendor is chain free, we are cash buyers). You'd think it would be simple.
DO NOT USE IF YOU WISH TO STAY SANE WHILE MOVING HOUSE.”
“I see alot of negative reviews, but I had a good experience and this is my 2nd time using ppl for both sale and purchase. Charlotte was my conveyancer on both of my moves and has always kept me updated througout the process. It didn't feel like a remote process and Charlotte was prompt in answering my 'many' emails and would pick up when I phoned. I would recommend ppl personally.”
“I can echo with the company losing documents. You have to constantly send them. They also have no urgency and actually a lack of knowledge around certain selling houses with restrictions on the land etc. I actually had to end up doing some of the work myself with something.”
“They lie . They are incompetent . They lose documents . They have no sense of time .
Absolutely avoid them like the plague . Do not
be fooled by the pay later offer , it isn’t worth your sanity .”
“I am writing this review because I am really disappointed with this law firm . I started to sell the house and everything went well until they changed my solicitor .
We agreed on the date 15 th of september . And I told the solicitor if anything goes wrong let me know . As I need to sign a year for the rental property it costs about 7000 pound. And I wanted to move out of the country and start to range this to move out . I kept asking when do I get the money as I need it but she kept saying after the date when the closer it is happening , But she DID NOT TELL ME the closer is not happening. So I moved out to the rental property and took out my last money from the market with a big loss to sort things out until Monday 18 th and get the money . When nothing came up on my bank account, I asked what 24 hours had gone by and she advised me to wait for it . And Her answer she will ask closer now after the buyer solicitor comes back with an answer that it is no longer proceeding ? Why 18 th why she didn't tell me what was going on . So I lost about 8 to 10000 pounds . I called them up. She wasn't there on the and because i was really upset the manager called me and she said yes I am right and i have to write a complaint . I wrote a complaint and I had one question why she did not tell me before 15 th of september the deal did not go through and something was wrong . I had to wait 28 day for the answer. Of course i didn not get it by then so I wrote another letter . When they told me what she said to me . I can read thank you . But they did not answer my question why they did not tell me the closure was not finished yet . So I had to move back to my old house and stay in the country . If possible dont choose them because they dont know how to communicate with you and it costs your mental health . Because of this I couldn't see my family and probably won't see them for the next two year until I can save enough money for it . But they dont care what they cause with this file. I am just a number and they get the money from the insurance company anyway . I lost everything because of them . but they dont care. My advice: if you can ignore them, but if not , question them every day !!!”
“Total joke, incompetent at their job, we arnt using them but our vendors are, lack of communication and ability to do their job properly has left me and my family homeless for 12 weeks and they couldn’t care less. Avoid at all costs.”
“Very very silly and incompetent lawyers. They had no idea what they doing. They just mess you up. As many have said previously. They keep repeating same enquiries over and over again without proper clarifications just to waste your time. To be honest have regretted using premiere property Lawyers as I didn’t check reviews before contacting them, And will not in my life go close to them anymore. I think their licences have to be revoked by the council”
“Not my solicitor but acting for my buyers. Totally incompetent. They denied receiving communication from my solicitor, then 6 weeks and three emails later they’ve received it. We have sent answers to their questions and are still waiting for a response. Emails get ignored and telephone calls get unanswered.
My small chain is now at serious risk of failing.
This company are usually recommended by an estate agent, who gets commission.”
“Absolutely disgusting ! Avoid at all costs. All the other reviews are completely true. They repeatedly ask the same questions and drag the sales out longer than 6 months. Sale fell through due to their complete incompetence. These need striking off asap”
“Not my solicitors but they represent the other side - they are so incompetent that they almost lost the sale - The buyer had to beg me to hang on. When the sale did eventually go through the TOOLS didn't contact the Council resulting in me getting a Court summons for non payment of service charges even though I had sold the property 4 months earlier. I then received a court charge because I didn't attend and this is still going on as they are too incompetent to pick up the phone even though I've been on hold for 30mins to find out if they have a complaints procedure. Meanwhile the new buyers is also having problems as these tools need to contact the Council even though I've sent them all the relevant paperwork, so they are now being fined for non payment of Council Tax.
I have however contacted the Law Society - I suggest that anybody who has dealings with Premier Lawyers does the same - the sooner these people are barred from trading the better for all buyers and sellers!!!!!!!! DO NOT USE AT ALL COSTS!!!!!!!”
“Not our Solicitors but they are our buyers.
Buyer in rented.
We are purchasing a new build so no chain.
Been going on since April 2023.
Thought we was ready to exchange on 4th July.
Since we have had over 2 months of enquiries back and forwards, repeating enquiries and getting no where fast. Taking weeks to reply.
They would not speak to our solicitor via phone conversation to get things sorted. Eventually our solicitor got a phone conversation booked in for them to cancel it on the day because they was to busy!
DO NOT USE!!”
“The worst solicitors DO NOT USE
I am currently buying a property via Kay Rowlinson at Premier Property Lawyers the sellers are keen to exchange ASAP for completion in a couple of weeks. Kay not replying to my emails turns out she’s on holiday for 2 weeks - no notice of this, no out of office, no handover, no new POC.
Called and spoke to someone who said they would help me in the interim a “manager” called Hassan. Told me about lots of documents I needed to produce before exchange (which Kay has failed to mention) so I’m getting together all these documents, making trips to the bank to get everything sorted and Hassan is just ignoring my calls and emails literally no response from him. I’ve got the sellers threatening to extend completion date which would leave me and my partner homeless and still nothing from Hassan. Extremely stressed about this and shouldn’t be treated like this I am a paying customer!!!”
“Absolutely the worst solicitor firm out there! Just like what everyone saying here, they will keep on repeat enquires with different wordings to prolong the case than necessary. These solicitor are shady a hole who like to mentally drive you crazy and ruin life. I feel sorry for all the solicitor who are force to work with them.”
“Judging by the other reviews on here, it's pretty simple. AVOID! Don't be swayed by this 'keeping it in house' nonsense. You get what you pay for. The same enquiries will be asked over and over in various different ways. You'll get enquiries sporadically sent, so when you think they are completed, you'll get another random one sent back.
For an extra £500, get yourself a proper solicitor that has a direct dial. Will do your mental health the world of good.”
“The worst service I have ever used. Took 6 months for a completion date, I asked multiple questions throughout the process for the solicitors to put to the sellers solicitors, in the end I asked the questions myself as they took too long or gave me incorrect answers. Not rated by any estate agents I’ve been in contact with. A struggle to get hold of your conveyer, pushed from pillar to post by other people in the firm. When asked for confirmation emails about the case behind closed all I was told was they don’t do that and verbal communication is more than enough. Would give 0 stars if possible.”
“To update my review which was posted here six months ago, I confirm that after 12 months in the incompetent hands of Premier Property Lawyers I am still awaiting completion of my chain free sale. Their endless delays and prevarications are now meaning that the very expensive leasehold searches I paid for long ago have now run out of time and require paying again by muggins. I only hope for completion before the new searches run out again but I will not be holding my breath.
I have made official complaints to Purple Bricks, Premier Property lawyers, The Ombudsman and more recently The Council for Licensed Conveyancers, all are totally useless and answer your complaint with a load of banal drivel but no action.
Premier is without a doubt the very worst firm of any type I have ever dealt with and has no concept of ethics or empathy with its ever suffering clients. Their only skill and one at which they are very experienced is fending off unhappy clients.
Do not use these dreadful people for your conveyance, do not sell to anyone who is using them and do not let your estate agent recommend them as did the equally useless Purple Bricks.
Take on board my warnings or suffer the same fate at their hands and tell family, friends and even enemies not to touch them with a bargepole.”
“I have been charged £399,00 for searches, on 5th July, searches not requested until 21st july, then when I chase I find the search provider has not even paid to a residential search which would have been returned in 7 working days. They have gone for the free search with a 20 working day response.
I have really had to do all the work,
I am afraid i am goging to lose my sale and purchase.”
“Absolutely disgusting service, lost 2 sales due to time wasting and only interested in charging you for God knows how many indemnify policy that are not necessary as every one the sell they charge 70.00. The indemnify ( which wasn't necessary was 21.00 but I was being charged 70.00 ( there fee) the VAT which in fact was going to cost 119.00 for a 21.00 policy.
After ringing again for an update on my completion date of 11 aug I was told my buyer had pulled out. No one bothered to ring me yo tell me this beforehand. On speaking to my buyer he said it was taking too long (we had agreed the sale on 24 April) and the same enquiry was sent 4 times, asking a simple question. Which each time I said I did not have a staircase to my loft only a loft ladder., Yet Gabriel the conveyancer could not understand this answer as he repeated the same enquiry again and again, until my buyer had said he was not going to continue with the sale.
I have a complaint now against this company and Strike Estate Agents.”
