“So many fake reviews on here and I understand some might have a positive review, but PPL are absolute liars, change stories, give you completion dates that they can't honour - thousands of people with issues and they never get on with the job 13 months in and still no end in sight even though they're saying we're ready to exchange. Funny how they don't bother answering the phones or responding to emails throughout all this time. The amount of stress and wasted money they have done to me and countless others is astonishing. Absolute scum.”
“I don't understand how they can even get 3.5 star average in here, I would give zero if I could. They are the worst company I have ever had the misfortune of dealing with. They misquoted and kept adding surprise extra charges, lost our online record for our sale, duplicated our record for our purchase which meant they ignored the seller's solicitor emails for a month but kept blaming them, lost documents that were sent signed for and confirmed arrived, put my surname wrong on a legal document, asked for irrelevant information from our sellers, queried a water pipe supposedly under the house that didn't exist and failed to exchange contracts until 2 days before our moving date. It felt like they didn't do anything until you rang and chased for an update. We sold in January last year and moved in June with just three parties involved in our chain. The whole thing caused me so much stress it affected my mental health to the point where I just wanted to get on with my life rather than put an official complaint in but having heard of someone else experiencing exactly the same, I wish I had. Hoping that at least putting this review on will prevent some people using them.”
“I wish I had done some research into this company. It is essentially a call centre, it gets passed around case handlers who are clearly not qualified solicitors, anything that requires more than a template response is not dealt with. Some enquiries are repeatedly sent. They appear to create unnecessary work and that is likely to be so they can charge more / accumulate add ons to the initial relatively low fee. It is completely false economy, and the stress and subsequent financial loses should not be underestimated. I would not use them and I would also ensure that you don't enter a purchase where anybody is using them, it is truly not worth it.”
“NEVER NEVER NEVER use this shower of S--T
They are acting for our purchasers
ZERO COMMUNICATION
DO NOT ANSWER CALLS
DO NOT RESPOND TO EMAILS
AND WORST OF ALL THEY DO NOT KNOW WHAT THEY ARE DOING
IF I COULD GIVE THEM MINUS STARS I WOULD”
“DO NOT USE PREMIER PROPERTY LAWYERS - especially if you’re a first time buyer!
I was a first time buyer, using help to buy wales with a gifted deposit - I provided all of this information at the time of requesting a quote for a price of their services. Cost came in at about £2,700 - this was about £500 cheaper than my local solicitor - so I went with Premier Property Lawyers - what a terrible mistake!!
By the end of the process with Premier Property Lawyers they had actually charged me more than £3,200 for various additional charges (which I’m sure were justified within their T’s & C’s) claiming that they are standard charges for Help to Buy cases.
Anyone who reads this… please! just don’t do it - pay the extra and go to someone you can see in person. It’s just not worth the savings and you probably won’t save anything anyway!!”
“ZERO STARS! Absolutely horrific experience with PPL who's we now name "P*** Poor Lawyers". They have dragged their heels at every possible opportunity, only working on cases when you chase daily. You never speak to the same person and have made our process double the time frame. Losing the bottom end of the chain due to taking too long with a lack of communication throughout. They only needed to purchase the searches from the previous solicitors when the sale fell through and it took them 6 weeks to obtain! They could have done them twice over in this time! If you want a mental breakdown....hire PPL! For professionalism, speed, continuity and efficiency (and for your own sanity!) GO ELSEWHERE!
I am still waiting to move! I think hell might freeze over before we get to move and apparently we have a manager on the case!!”
“AVOID AVOID AVOID!!! Worse company I have ever used. Please do not use this firm. I own few properties and never had experiece as bad. This is a typical factory type firm who are risk averse and do not care one bit for client. They do not care if you you sale or purchase goes through because they work off template 'computer says no' type format and do not read your emails. They successfully spooked the lender despite providing all the evidence ensuring our purchase falls through. In the end we got rid of rid of them. Honestly if you have been recommended this firm I would immediately request you to run from these crooks”
“Having so many issues with incompetent conveyencers, say one thing then don't do it, say they have sent queries to land owners then turns out they didn't.
I wouldn't say they were much cheaper than a proper lawyer - just not as competent. so slow in getting anything done, avoid at all costs,”
“my buyer used this company..should have been straightforward cash purchase no chain..took 6 months..3 weeks after sending them documentation and answering queries about it they told me they hadn't received the documentation...yet had sent my answers to another party..I got the impression the sale was managed by very inexperienced people and a class of 5 year olds would have done better with the sale as a class project...they caused me as a seller so much stress..”
“If I could give 0 stars I would.
Extremely unprofessional company that nearly made our house chain fall through.
We were higher up in a chain with this company and trying to coordinate to ensure it didn’t fall through, every time you spoke to them on the phone they would give you differing information and no one appeared to be accountable.
Frankly you appear to get what you pay for. Shoddy, unprofessional bunch of jokers.”
“So slow its like wading through treacle to get a very simple transaction done. No interoffice communication. Junior unqualified people unable to make sensible judgments. No way of communicating with them as they don’t answer emails or phones, so no way of escalating issues. Avoid at all vosts!”
“3 YEARS AFTER MOVING IN our purchase has still not been registered with the Land registry. All emails are ignored and this is now having an effect on my mental health. Avoid this company at all costs.”
“Premier property Lawyers were acting on our buyers behalf, they caused so many delays and didn’t appear to know what was going on at any point. When our lawyers chased what was outstanding the list changed day to day. Some items which they’d already had for months.
We lost our onward purchase due to their inability to get a grasp of what was going on, and when contacting them via social media they got very touchy. Below is the extent of my contact with them and then they blocked me.
Avoid this bunch of cowboys! They’ll cost you thousands like they did to us.”
