Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst company I have ever dealt with. They are unprofessional and the communication is horrendous. We have been renting with them and twice a tenant has moved out and alerted purple bricks to this and they haven’t told us until 6 weeks later when we haven’t been receiving rent. They take money off of payment without any explanation and when you enquire about it you can never get a response. They paid for works to a flat upstairs that didn’t belong to us out of our money and never got it resolved. Do not trust or use this company. They don’t even deserve one star!”

Helpful Report

Posted 2 years ago

“Do not use this dishonest service... We have recently listed a property with Purplebricks and decided to go with the pay later option. We were told when the agent came out that we were able to change our minds at any time to pay up front and not use their conveyancing service. After reading terrible reviews regarding people loosing both sales and purchases due to Purplebricks conveyancing we decided to change to pay up front. I have spoken to post sales "support" and was advised that I could pay the fee and call back with the new conveyancer details. I have paid and called back this morning to be advised that the person that I have spoken to was incorrect and I'm not able to do this. I have now been told that this isn't an option and we are stuck using a service that we do not want to use even though I've paid the upfront fee. If the agent had been truthful at the beginning we would have researched how good the conveyancing was and decided then to pay up front. The service on the whole isn't worth the money either. We have paid £1500 for a listing on right move, photo's, a floor plan and for the agent to make two phone calls. Don't make our mistake and use the low cost option. It's low cost for a reason.”

Helpful Report

Posted 2 years ago

“Diabolical… AVOID LIKE THE PLAGUE!!! 3 viewers since august 2021, massively undervalued house and still didn’t sell it, referred to Auction company even though local agents have valued it at £20k more and no sign board up for last 2 months and when there was a sign board up at start of development there was no house number on it or board at the property. And still trying to charge me £1400. A complete and utter shambles! AVOID, AVOID, AVOID!!”

Helpful Report

Posted 2 years ago

“totally useless----”

Helpful Report

Posted 2 years ago

“They are dishonest, don’t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn’t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don’t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn’t work properly they didn’t do anything about it. Since last Thursday the boiler has been stopped and I don’t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it’s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don’t recommend to use at They are dishonest, don’t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn’t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn’t work properly they didn’t do anything about it. Since last Thursday the boiler has been stopped and I don’t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it’s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don’t recommend to use this agent at all.”

Helpful Report

Posted 2 years ago

“They never respond to my neighbor who is a single mother with three kids and paying over £1000 a month for 2 bedrooms flat in Glasgow Harbour, her boiler and heating system are broken in this winter for months and they never replied to her emails nor answer the phone calls , definitely I’m frustrated and would like to warn people to not get any property through them , they will never look after you or answer your call when you have any issue with essential needs like heating , boiler and hob like what happened and I witnessed with my neighbor”

Helpful Report

Posted 2 years ago

“I am a Portofolio Landlord and was interested in a property in Eynsham Oxford. I could not get my questions answered on line. Phoned a number on the website with Purple Bricks, a lady gave me a mobile number to a gentleman who was the local agent for the property. I called the number and left a message, he promised to call me back. It was last week. I have still not heard from him. The seller has missed out on a potential sale. Its hard to trust on line Estate Agents as no communication is possible with them.”

Helpful Report

Posted 2 years ago

“Booked a valuation appointment online. Agent never turned up or even phoned to say he couldn’t make it. Wrote to complaints department to let them know and didn’t even have the decency to reply. Will take my business elsewhere.”

Helpful Report

Posted 2 years ago

“Poor customer service. They cancel viewings few hours before dispite it being booked online. Specially Ms. Olivia Pennington. Avoid”

Helpful Report

Posted 2 years ago

“I am renting a flat in Birkenhead and Burplepricks were the managing agents. They never answer their phone claiming that they are closed for staff training, since well before Christmas, instructing me to report a fault via their web site. My landlord has cancelled his contract with them and instructed me to cancel my direct debit with them and rearrange with another agent BURPLEPRICKS ARE NOW SENDING ME EMAILS DEMANDING PAYMENT OF ARREARS. Of course, its not possible to reply to these emails nor do they answer their phone. No wonder they need such lengthy staff training sessions . Not worth the one star I am obliged to give them.”

Helpful Report

Posted 2 years ago

“No one answers their phones or reply’s to emails. I was Spammed with 50 automated emails about a property I put an offer in but when the house had sold I was not informed of this small detail and my offer is still left as pending. At the viewing they said they had a problem with the booking system. they allowed easily over 200 people to view the house at the same time during a pandemic. Kate Thompson The “local property expert” which is laughable because she couldn’t answer any basic questions and has still yet to answer her phone after weeks. She is only capable for opening the door for crowds of people to crash round the property in every direction.”

Helpful Report

Posted 2 years ago

“Very unprofessional and not answering When you make an offer it takes ages and I feel the process is not very transparent.”

Helpful Report

Posted 2 years ago

“24 weeks after we made an offer on a house and we are not even close to exchanging, their solicitors sent a contract with the WRONG purchase price and cannot be contacted for months on end every time. We keep being promised that the solicitor has been made aware of our complaints but nothing ever happens, we are ready, the sellers are ready to move and the solicitors used by Purple Bricks have a different excuse every day for not being in the office. Still waiting on them to pass on our enquiries to the seller since November, how long does it take to send an email?! 24 weeks according to purple bricks who answered my complaint saying that we were being impatient and that it is normal for a sale to take 16 weeks...at 24 weeks they are still not taking us seriously. Avoid this company like the plague they are ruining my life”

Helpful Report

Posted 2 years ago

“If you are selling or buying a Property in the Uk, dont use this most unproffessional Company.They do nothing ,suggest you use PPL solicitors who are a farce excuse for solicitors ..My pathetic buyer who wasted the last 5 months of my life used these to sell his home. Purplebricks made him use PPl property lawyers for the legal work.Well after months they dont even know there seller has broken the chain, lied to everyone not even kept in contact with purple bricks. They still show the home sold subject to contract..They dont keep a eye on the sitution and partly to blame for not keeping a eye like most good Estate agents do, everything has fallen apart and there fool customer has not even told them he has pulled out .Again shows how unproffesional they are as orginal compleion was last year .”

Helpful Report

Posted 2 years ago

“My daughter sold her house in July 2021 and still hasn't completed. For a full week there was no one to deal with it as "the servers were down". The solicitors don't get back to you for days on. The most shambolic and stressful experience ever”

Helpful Report

Posted 2 years ago

“Purplebricks and their property ‘experts’ have proved to be not only incompetent but also rude and misogynistic and for this reason I terminated the contract as I did not want to be associated with such a company. They ‘investigated’ the claims and like most companies brushed of my concerns. Of course they did not offer a refund.”

Helpful Report

Posted 2 years ago

“Read the small print on the service agreement before you sign up . If you sign up and your property doesn’t sell they still charge you . I am at present in a dispute re a payment of nearly £2000.00 .”

Helpful Report

Posted 2 years ago

“Purple Bricks Liverpool are scams! These are the worse of the worse you can find on these planet. Avoid them like a plague, as these people are capable to make your like miserable.”

Helpful Report

Posted 2 years ago

“We were made a series of commitments like, update calls, extra photography, a video journey around the home. None happened. The local representative lied to Purple Bricks about his contact with us. We had to get our money back via the ombudsmen and the house sold via a traditional estate agent. Purple Bricks customer services were unhelpful, rude, and quite happy to carry on with the lie. A GDPR request revealed the truth. Do better.”

Helpful Report

Posted 2 years ago

“On the market for 9 months,1 viewing, no feedback ,3 agents cancelled agent calls,,my apartment is in a good saleable state,2 others in my block have sold quickly,no service from pb and now I have to pay £1000,for what ?????”

Helpful Report

Posted 2 years ago

Purplebricks is rated 1.3 based on 569 reviews