Repaircare Reviews

Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.47

1.5 Rating 231 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

Questions

Metrics

1.5

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Ed Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked for a repair to our Neff oven. Arrived on the appointed day and stated that the part required for the repair would have to be ordered and would take a few days. Told engineer that we were going away for a few days and he said that he would contact us on our return. Received a telephoned call the day before going away and appointment made for day after we returned. Attended on the appointed and repair carried. Brilliant service and would definitely use again.”

Helpful Report

Posted 7 years ago

“I took day off and wait for engineer and never turn out and all i have is customer service saying "we emailed him and no response. There is nothing we can do"....totally useless company...Never again”

Helpful Report

Posted 7 years ago

“Booked a fixed price repair for a built in oven, after several phone calls (over two weeks) no confirmed engineers visit or updates, I cancelled my booking, tried claiming an engineer came to visit (£50.00,) to order a part. Avoid infamous Company!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Awful Awful company - no one came to my property, they debited full amount from my bank.. asked for a refund, wasn't actioned, asked for another refund.. received but 45 pound short! avoid at all costs.”

Helpful Report

Posted 7 years ago

“CONMEN - BEWARE - CAREFULLY READ THE TERMS & CONDITIONS Booked a repair online, for a 'no fix no fee' cost of £179. I declaired that my appliance was more than 8 years old and consulted the FAQ which clearly states that if the engineer cannot repair the appliance a full refund would be given. It seems that because my appliance is more than 8 years old and the parts are no longer available I will not receive a full refund of £179 - instead they will deduct a £45 call out fee ! Not impressed in the slightest - I do feel that this point should be a part of the FAQ and not hidden in the small print of the T & C - but then if it was made clear they wouldn't be able to get away with ripping people off quite so easily !”

Helpful Report

Posted 7 years ago

“Engineers visit cancelled yet again today, due to "sickness" !!”

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Posted 7 years ago

“Replaced broken part in oven at cost of £175 which failed after 3 months. Company refused to replace hiding behind small print that repair and part only warranted for 90 days - unacceptable customer service. I am taking them to small claims court!!”

Helpful Report

Posted 7 years ago

“Waited in with toddler all day for a booked appointment. By 4pm no one had arrived so I chased it. Apparently the engineer didn't have the parts and was never going to come. No one had the courtesy to let me know. Complete waste of a day. Would not use again.”

Helpful Report

Posted 7 years ago

“Have not returned to fix door seal,have stated that we have had three visit's and that job completed not so ,arrived on the stated day and found a screw in the sump promised to return to fix door seal ,not returned, then have the cheek to say on job print out that it has been fixed,chasing them ever since,avoid this company spent £130 on something any one could have Done,wished I had checked the filter myself.”

Helpful Report

Posted 7 years ago

“Shocking Service. Avoid this company at all costs. If they can do a quick fix they will. Anything more complicated they keep you waiting with no Appliance for over 3 weeks and then say they cannot fix it.Still waiting for refund from dishwasher fault. Call logged on 5 Dec,Engineer visited 12 dec and then back on 16 Dec with new part.Engineer left without testing and said problem was fixed....but it wasn't. I called back on 19 dec and said problem still not fixed and they then text back on 28 dec saying they cant fix the problem. Total Cowboys and all they can do is simple jobs.”

Helpful Report

Posted 7 years ago

“Washing machine is still not fixed after a month and a half and despite many many complaints they are still useless and very unprofessional. Their replies are very slow and when they do reply it is the most unhelpful e mail ever. I have dealt with many companies and this is the worst one i have ever dealt with. My issue is still not resolved and they do not seem to care that i have been without a working washing machine for over a month. Stay away from this cowboy company.”

Helpful Report

Posted 7 years ago

“Horrendous experience! Just bought and moved into our first home, oven was broke! Booked online with repair care for the next Thursday, they rung the day before to cancel as thy were fully booked?? Even though we'd taken the day off work to wait for them! When they did turn up the guy said it was going to cost a fortune to fix more than the 119£ I'd paid to have it fixed (which they had already taken money) and he said that repaircare wouldn't cover the cost and it would probably cost about 300£ to fix. The engineer also said that it might even cost more To fix if there's other things wrong with it so he suggested buy a new one, have emailed repaircare for them to say that the engineer is waiting on parts and that if we cancel now (because we've ordered a new oven) we have to pay 45£ to cancel! Disgusted in them!!!! Refusing to give us a refund!!!!”

Helpful Report

Posted 8 years ago

“I 30 fault came on”

Helpful Report

Posted 8 years ago

“No parts on van. took three days to arrive. No repairers in Surrey/SouthWest London. Our man came 80 miles from Rayleigh Essex. Parts (oven thermostat and door seals have to be sent from Birmingham to Rayleigh and then brought 80 miles to Leatherhead ! ) No estimate of completion date. They were told last week the oven needed to be ready for Thanksgiving day which was clearly impossible if the service engineers are so busy and do not hold parts. They take the money, take 10 minutes to answer the complaints phone line (that says it all) . This firm is a joke and reminds me of the chaotic British Leyland car company. To cap it all they sent two engineers on separate occasions on the same day to view the job !”

Helpful Report

Posted 8 years ago

“I requested a repair on my Dishwasher.The engineer came out, striped it all back and told me I would need a part. He want away and three weeks later the only contact I have had is a text saying that the ETA for the part is 4th November.Today I went online to check the status of my repair, the content reads " the engineer visited your property on 20th October but unfortunatley was unable to repair your appliance" This isnt true, so I have written to the Company asking for an explanation as to why such inaccuracies are being written and I have requested a full and comprehensive understanding of my repair status. Like many others on here,I wished I had read the reviews before paying out money........”

Helpful Report

Posted 8 years ago

“Our Panasonic American fridge had issues with temperature, was not cold enough. Panasonic recommended this company to us..We paid £215 for labour and parts . Engineer came the first time said the problem is the diverter valve...it took over a week to order the part (given that this company specialize in this field I would have expected to have these parts in stock). He said there's a 10% chance the valve may not work- well I find it this really strange that you can fit a new part and not work. Sure enough didn't work. In fact parts of the fridge became frozen?! We called them back and left several vm's and emails and they never got in touch with us. Their C/S's are really poor and I would not recommend this company to anyone because they take the money upfront. Its a con!”

Helpful Report

Posted 8 years ago

“I wish I had read the reviews on this site before calling repaircare. The engineer came out promptly and quickly diagnosed the problem. The dishwasher needed a circulation pump which he said would have to be ordered and should take 5-7 days. it is four weeks since I started the process. The part is 'out of stock' with no eta and their purchasing dept is 'chasing' the part on a daily basis!! ( I have told them that AEG are selling the part online and can deliver within 24 hours). I have asked for a refund but am not hopeful. This company takes your money up front and it seems like a good deal. If your appliance requires an expensive part ( in this case £100 approx), then they will fob you off until you become weary and give up. DO NOT EVEN THINK ABOUT USING THIS COMPANY!”

Helpful Report

Posted 8 years ago

“It's been 11 days since I made my first call to repaircair.com and paid my £175 .I took a day off work to wait for an engineer to arrive to only receive a phone call at 5.25 pm from his office informing me that he was stuck in traffic and asking me what I thought was wrong with it ..so I'm no refrigerator engineer but I guessed it could be the compressor .he said he thought I was probably right and that he would order one. Today I called repaircair to be told that they had the compressor and can't give me a date for the repair ..I can't believe it hasn't been diagnosed by a qualified engineer before they ordered parts and what if my guess is wrong how much longer after they finally turn up to repair it will I be without a fridge ? I'm not even a priority with a 4 year old childin the house ! There is no contact unless I call them ! Edit”

Helpful Report

Posted 8 years ago

“Everything. Incompetent staff. Received a full refund. 6 weeks without a washing machines.”

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Posted 8 years ago

“I have a 3 yr old Samsumg fridge freezer where the fridge has stopped cooling. Took this company 2 days to tell me they had to order new part. Waited 19 days, threatened them with legal action 3 times, before their engineer came back today to fit new parts. Fridge still doesn't work. I'll be seeing a solicitor tomorrow morning. Had enough of them now.”

Helpful Report

Posted 8 years ago

Repaircare is rated 1.5 based on 231 reviews