Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“Worst Customer Service I have ever come across I ordered an item and was under the impression that I wil get it the next day as was the past experience, but this time the parcel was quite delayed. I wrote to customer service on grounds of compassion to redirect my parcel as it will come late and I am travelling overseas. The customer service representatives attitude was soo rude an lousy, I just couldn't believe her attitude and unhelpfulness. I am truly truly shocked and disappointed at their response and no care attitude towards the customers. I didn't realise that you get free next day delivery on purchase of £85 and over and mine was £84. I told her that I wasnt aware and as a gesture of customer goodwill to redirect it. But she was soo rude and just wouldnt budge or offer any alternative or help although I told her I am traveeling overseas the next early morning. She has caused me too much stress. I Will never buy from them again”

Helpful Report

Posted 4 months ago

“Tried to return, no code. Won’t buy again”

Helpful Report

Posted 4 months ago

“Returned two items of clothing and only one was scanned back into their warehouse. They are refusing to give me my refund and want my proof of postage. You have my parcel, you received it. Mysteriously my other item never made it back into their stock. No refund forthcoming. Never ordering from them again!”

Helpful Report

Posted 4 months ago

“I'm absolutely fuming ordered a top from Roman originals not was not delivered on the date they said the item would be delivered stupid royal mail delivered my parcel to someone else's address and Roman originals are refusing to refund my order they want me to pre-order and send them a photo so that they can refund my money back to this is not acceptable . I'm contacting Amazon regarding this and I'm going to contact consumers rights if I get no joy from Amazon first. If Roman originals are really sorry about what's went wrong they should do the right thing and refund customers money back to them asap instead of having us constantly chasing them up.”

Helpful Report

Posted 4 months ago

“First of all, it took six days for my order of one item to arrive. Poor compared to other retailers. Secondly, the cardigan looked tacky and was of poor quality with pulled threads and dropped stitches on one cuff. Looking at other reviews it seems I could be waiting a while for my refund.”

Helpful Report

Posted 4 months ago

“Bought a dress that pilled after wearing once .E mailed Roman who says not a manufacturers fault and nothing they can do .Not what you should expect after 1 wear”

Helpful Report

Posted 4 months ago

“Bought a dress and after wearing it once it bobbled and looked pulled at back . Contacted customer services who weren’t interested and said it wasn’t a manufacturers fault so not prepared to do anything . Not really acceptable for a new purchase .would be reluctant to purchase from them again .”

Helpful Report

Posted 4 months ago

“Ordered three items totalling £100 used voucher code with my bluelight card so paid £75. One item was not available and when refund processed charged me full price for the two items sent without applying the discount. I contacted customer services who replied within a minute of my email to say nothing would be done about it. Very surprised with such poor customer service.”

Helpful Report

Posted 4 months ago

“I ordered a denim jumpsuit. And received a navy cloth. It's definitely not denim It's a BIG SCAM. NEVER AGAIN WITH MY MONEY. I even paid taxes in Ireland. Nor happy at all. 13 Euros tax adds to cost of something I don't even like.”

Helpful Report

Posted 4 months ago

“Professional, proactive and patient. Thanks to Mike for getting my purchase over the line. I would use Romans again and that’s the best recommendation. 5 stars.”

Helpful Report

Posted 4 months ago

“Appalling customer service. returned a top as the colour was completely different from the photo on the website. Eventually I was given a refund for the top but they took off £3 for the return. This is stated in Ts and Cs for items which are faulty or exchanged. However this top was mis-sold as it didn’t match up to what was advertised. Roman Originals are therefore IN BREACH OF ADVERTISING STANDARDS. I have emailed them several times and received no response. I persisted and eventually received a standard automated response, not specific to my requests, claiming that refunds are taking longer than usual - no explanation given. I will not purchase from these cowboys again and I RECOMMEND THAT YOU, DEAR READER, DO NOT BUY FROM THEM.”

Helpful Report

Posted 4 months ago

“First time ever I’ve returned a product- ordered a lovely maxi dress but such a low v at front my boobs looked ridiculous. Just found out that they deduct £3 from refund. I can understand the reasoning if you buy multiple items repeatedly and only keep one but to penalise folk on one item. As a matter of principle I won’t be buying from them again. I hate online shopping at the best of times, but the state of the high st is awful for buying clothes. Also it said on the return slip that it was a peel off label. Rubbish- spent ages trying to peel the bloody thing off and it wasn’t . Had to cut it and sellotape it on. Why lie. I’ll be back on here if I don’t get a swift refund as people seem to have trouble getting any kind of refund.”

Helpful Report

Posted 4 months ago

“Automated response to a query advising my problem was being looked into, when still no further response after 5weeks I decided to ring their customer service number..27th in the queue and waited 45minutes to get through and very unsatisfactory answer to my initial enquiry!! The title Customer Service is a pretence and I for one will never again order from Roman online.”

Helpful Report

Posted 4 months ago

“Returned a dress last Thursday 11 July 2024 and paid £3.00 postage as stated.... now telling me I still owe £3.00!!! Won't buy from them again, either online or in store.”

Helpful Report

Posted 4 months ago

“I have ordered from Roman several times & always been happy with the items. however i have been trying to get a QR code to return an item with no success. they do not recognise my e mail or order ref ...i have rung several times over the last few days & e mailed with no response... this is poor customer service”

Helpful Report

Posted 5 months ago

“Can someone tell me if return goods has been processed,how long before the money got into your account ?”

Helpful Report

Posted 5 months ago

“I returned a dress several weeks ago. They've a knowledged they've received my return. They said it was being processed. I've still not received a refund. Another few weeks later and two more messages to them. I've received no more communication or refund. I've shopped at roman for many years. I can no longer do this any more. It's so bad they're refusing to contact me even though they messaged me weeks ago to say they've received my return. I bought the dress in May and sent it straight back as it was too short. I have no clue why Roman have become bad with returned items.”

Helpful Report

Posted 5 months ago

“I ordered 2 items on line one didn’t fit so tried to create a return on line portal but it wouldn’t accept the the order number so took it back to the Solihull store where I was told I needed paperwork which of course there was none in the bag I understand that you can’t get a refund in store which in this day and age is just not on and also paperwork not many companies need it today or use it I had my email with order confirmation so then had to phone Roman and sort out paper work which has to be now sent to me by post after using petrol to drive to the shop and parking fee I was prepared to exchange but couldn’t do that no paper work 😡on top of that the manager in the shop is so rude and abrupt iv been in the shop before and it’s always the same it’s as though she doesn’t what people n the shop as soon as you look at a item she more a less run behind you tiding what you have looked at very of putting felt like a naughty school kid touching something I shouldn’t”

Helpful Report

Posted 5 months ago

“Bought 2 items from Roman and returned the more expensive one. Received a refund for the cheaper item which they said I had returned. They did not answer any e mails I sent. With such poor customer service I will not be ordering again.”

Helpful Report

Posted 5 months ago

“Customer Services 0121 636 0701 ( Mon - Fri 8am - 7pm Sat - Sun 9am - 5pm ) Refunded Items: Visit Roman Originals Now > New In Dresses Tops Hi Janet, Unfortunately we ran out of stock on the below item(s) for order 1036880996, we're sorry about the inconvenience. We are processing your refund. Great you’re processing refund but having spent time making a selection I’m disappointed that there are out of stock items on the website! I would have thought a company as large as Roman could be better organised.”

Helpful Report

Posted 5 months ago

Roman Originals is rated 1.8 based on 801 reviews