Roman Originals Reviews

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How do I amend an order I’ve just made as I’ve ordered the wrong colour. I’ve paid for next day delivery!

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Asked by Margaret Spratt (5 months ago)

I returned a Parka coat on21 February 2024 (the day after it was delivered) and still waiting for a refund.

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Asked by JOAN VINCENTI (8 months ago)

HOW DO I RETURN A PARCEL WITH NO RETURN LABLE???

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Asked by kathleen gillard (10 months ago)

How do I send a parcel back paperless. Only shows how to send back with a returns label. Won't be ordering again.

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Asked by Pam tresidder (1 year ago)

I send back two things a Trousers and a tops I get money for only for one, and my name is Judy E W Randall please will you let me know when you send the ather money back I waited for a month

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Asked by Judy Randall (1 year ago)

How long does a rufund take to process? . Have included the return form and was within the 60 days , have waited 2 weeks so far ?

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Asked by Karen lister (1 year ago)

I need customer service email address .want to return a coat I ordered online just recently started to wear it pocket has split buttons dropping off purchased a lot from Roman always been satisfied apart from this coat poor quality don’t have receipt I’m sure you can bring it up on your computer. I will be quiet happy with a credit note I await your reply

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Asked by ANN LOUGH (1 year ago)

I have received an order that has just come in stock the garment is 18 on the invoice and tag but inside tag on garment is size 12 and is small when i try it on can you send me size 18.order reference is 1030863859 (3) and is an Animal print 3/4 sleeve longline t.

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Asked by Margaret Boardman (1 year ago)

How do I get an address to make A return?

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Asked by Barbara Lyons (2 years ago)

Where do I find a list of my returned items ?

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Asked by Shirley Paul (2 years ago)

I placed an order on the 14th August when can I expect delivery

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Asked by Patricia Macdonald (2 years ago)

Hi I sent my order back by the post office on the 12th July when will I receive my refund

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Asked by Susan bell (2 years ago)

Why did I return an item that cost £30 but only received £27 .

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Asked by Christine Courtenay (2 years ago)

I am still waiting for a refund for dress returned in May. Unable to get through to anyone by phone and when leaving a message on their messenger site all,I get is an automated reply. Shouldn’t be taking orders. I have a feeling this company will be going out of business shortly. Wish I’d read the reviews before placing my first (and last) order !

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Asked by Judy Atkinson (2 years ago)

How do I get Roman to refund money for goods returned 13 May. I have written FOUR times but no reply. I am 75 and cannot afford to lose this money.

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Asked by Dianne Garner (2 years ago)

Why does the company not have the curtesy of replying to my emails about serious return and refund issues?the telephone number provided does not work and I have had to resort to social media to write a dam ing report about your company .something has gone seriously wrong because I have been a loyal online customer for years. NOT ANYMORE.i will persist to ask for my refund of £37 Which is a lot of money I cannot afford to loosr

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Asked by Lena Russell .the order in question is 101758759: and I have proof of return from the post office. (2 years ago)

I have written 3 reviews in the last couple of days in favour of Roman Originals but you have not printed them, all you seem to be printing is negative reviews which is very unfair

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Asked by Viviennne (2 years ago)

I have received two pairs of ladies trousers in separate parcels, exactly the same, £25.00 and £22.50. I already have these trousers and have worn them so have not ordered anymore Been trying for seven days to return them, they just say 'outage problems'. Exactly same thing with two more summer dresses arriving, already have dress, all paid for, don't need two more. What does outage problems mean and what do I do please?

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Asked by Sally Walker. (2 years ago)

Normally a medium 12/14 looking at the pull on crop trousers which size?

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Asked by Julie (3 years ago)

What is a size 20 like with their chiffon bolero?

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Asked by Hannah (3 years ago)

So pleased that i read these reviews . I will definitely NOT continue with my order !!

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Asked by brenda (5 years ago)

If I return goods to one of your stores and receive a gift card for the value of the returned items can I use it to purchase goods online?

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Asked by Sue Woodhull (5 years ago)

I bought a dress some time ago in readiness for a cruise holiday. I tried it on today to see how it looked and my husband noticed the shoulder seams are totally different and as it is sleeveless and a dark colour it looks a mess. The tags are still on and the dress is unworn. How do I stand with regard to returning it as it is obviously some time since I purchased but is a faulty product. am a regular shopper at Roman Originals

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Asked by Mrs Sylvia Daniels (6 years ago)

Why do your dresses not have full zips? Ladies prefer to complete make-up and hair before dressing. I love lots of your dresses but will not purchase as they don’t have full zips.

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Asked by Margaret Mazza (6 years ago)

Can I exchange in store what I buy on line ?

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Asked by Sylvia Coster (6 years ago)

I absolutely love Roman . Beautiful tops and very affordable, congratulations to your buyers they are brilliant. Clothes are much better than Marks and Spencer and Debenhams. I am always in the Redditch shop and looking forward to your autumn collection. But please, please can’t you sort out your returns policy as it puts many of my friends from buying as they can’t get a refund. I am sure it would increase your sales massively if you updated it. The other day I was going to buy another lovely top but the store was so very hot that I couldn’t possibly have tried it on and therfore I didn’t buy it. Please can you look into all this. Many thanks

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Asked by Rosemary Banner (6 years ago)

Please can I have a response from my query to you yesterday 10 12 2017

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Asked by Caroline Stiffell (7 years ago)

What date did the Chester store open?

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Asked by Ann Moody (7 years ago)

I normally wear a size 12 in a jumper. Could you advise whether your jumpers are fitted or relaxed fit. Many thanks

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Asked by Lynn Ware (7 years ago)