Roman Originals Reviews

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How quickly does Roman Originals resolve customer queries?

Helpful Report

(1 week ago)

Greater than 71% of reviewers feedback is Roman Originals takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

58.44%

Industry Average

“ Automated response to a query advising my problem was being looked into, when still no further response after 5weeks I decided to ring their customer service number..27th in the queue and waited 45minutes to get through and very unsatisfactory answer to my initial enquiry!! The title Customer Service is a pretence and I for one will never again order from Roman online. ”

- Disgruntled

“ I have ordered from Roman several times & always been happy with the items. however i have been trying to get a QR code to return an item with no success. they do not recognise my e mail or order ref ...i have rung several times over the last few days & e mailed with no response... this is poor customer service ”

- sue

“ Bought 2 items from Roman and returned the more expensive one. Received a refund for the cheaper item which they said I had returned. They did not answer any e mails I sent. With such poor customer service I will not be ordering again. ”

- Anonymous

Roman Originals Reviews

Customer Service - Average