Roman Originals Reviews

1.8 Rating 841 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 841 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How quickly does Roman Originals resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 70% of reviewers feedback is Roman Originals takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

52.69%

Industry Average

“ Ordered two items, only item turned up. No reference to outstanding item. Tried calling customer service but can’t get through. Have been charged for both items! I think company must be struggling as I have used them for a number of years and never had an issue. Such a shame as they used to be good. ”

- Anonymous

“ Undelivered items, no refund when items returned. No response via email, through the website or on phone. Dreadful customer service. Used to be good but won’t be using again. ”

- Anonymous

“ Appalling customer service - missing item in order. Money taken, emails not answered 30 mins on phone line and only 27 in the queue (phone lines are not being staffed). ”

- Jennifer

Roman Originals Reviews

Customer Service - Average