Roman Originals Reviews

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

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Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How do I contact Roman Originals?

Helpful Report

(1 week ago)

You can contact Roman Originals by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

58.44%

Industry Average

“ Worst Customer Service I have ever come across I ordered an item and was under the impression that I wil get it the next day as was the past experience, but this time the parcel was quite delayed. ”

- Anonymous

“ Ordered three items totalling £100 used voucher code with my bluelight card so paid £75. One item was not available and when refund processed charged me full price for the two items sent without applying the discount. I contacted customer services who replied within a minute of my email to say nothing would be done about it. Very surprised with such poor customer service. ”

- Anonymous

“ Appalling customer service. ”

- Catherine Wakeman

Roman Originals Reviews

Customer Service - Average