“Despite having notice on front of pub door with instructions where to put mail in a safe lockable place and a phone number they insist on putting a card thru door and I've heard off other pub managers they do same to them, it's just to much effort to walk around side of pub to deliver the items, they do the same even when were open at 12 midday and back doors are open.
Amazon whom I use nearly every day deliver every single parcel with ease every single time, never get a card off them.
Why dont you bring in a point scoring system to see who delivers more cards than parcels maybe they would put some care and attention into doing their job, shocking customer service and their only open at 7 to 9am, far too early for people who cant make that time in morning.
Buck up your ideas Royal Mail. If I could see who where the delivery agents on each purchase I'd rather not buy that particular item if RM are delivering.
Amazon all the way, no wonder they enjoy such success.
RM make some effort, it's not just just me saying it you really are very lack lustre.”
“tracking system is an absolute nightmare, apparently my parcel was delivered on a day they were closed, no help from royal mail in tracking my item, followed everything in the guide they supply about missing deliveries and once I told them I still don't have it then they say its the senders fault. Royal Mail lost my package (or stole it) and will not help in any way to retrieve or compensate the item.”
“My parcel was lost at Langley HWDC. The website of Royal Mail does not allow me to write a request or a comlaint because it works just for some kinds of services, excluding mine.”
“In future I won’t buy an item from any company that uses Royal Mail parcel force. Sadly that includes M&S and John Lewis. I have written to both to inform them. I don’t have time to record the most recent debacle. Utterly, utterly incompetent.”
“I've waited over two weeks for a letter I posted 2nd class to see if it arrived guess what it went missing at least I know it's royal mail I can't trust now not the seller”
“I make a lot of online purchases and have no difficulty tracking deliveries unless it is Royal Mail. I paste the tracking number in (no errors) and I always receive the message "Sorry, we're currently unable to confirm the status of your item with reference [xxx] . Please try again later." I keep trying on successive days, with no luck. I could understand this happening on occasion, when the system has not been updated, but not for every single Royal Mail delivery. I have no faith in this service at all. Hermes, FedEx and DHL are the other companies I am used to and I have been completely happy with their tracking services.”
“Why have Royal Mail gone to the expense of an app that tracks that doesn't actually track, I have been forced to give 1 star on this review which they don't deserve, learn something from your competitors and track!!!!”
“Royal Mail is a UK economy parasite. The delivery tracking system is a joke, customer service is none existing, rude and unprofessional. You can wait forever for item to be delivered. Because of Royal Mail scumers businesses who used them suffer good reputation”
“What a waste of time waiting on important letter from work posted on the 25th still no sign of it 7 days later, i know we have problems in the world, but the royal mail advert just been on saying how good job there doing delivering mail, no they are not and didn’t before. Waste of dpace”
“I have been waiting for a parcel that should of arrived last week, spoke with the sender who posted on 21/4/2020, Royal Mail don’t know where my parcel is. They used to be an great service now they are absolutely shocking.
A few weeks back I had a red card pushed through my door, I went to the sorting office to collect my item, which they could not find, they said it must still be on the van, 1 week later they found it in the sorting office.
I have had other deliveries where I have received an email saying my item was delivered but got home, no red card and no parcel.
Ring the HQ and they are useless. I am so worried about my current parcel, as they are a birthday present of climbing roses, if not delivered in 3 weeks they will die, this was a present from my son who I have not seen due to COVID”
“Posted out small package that had a value of £110.00 1st class signed for. Internally Birmingham to Hull 3 weeks later they wouldn't say the lost it but it never turned up when i put a claim in and attached all proof they said £50 is maximum they will pay so i now have to give the guy that never received it his money back and i loss £50 if they even pay it me other wise i loss the lot . an appalling company the woman on the phone couldnt care less and just wanted me to get off the line as soon as she could. Hope they go bust which they will.”
“Paid for special delivery by next day 1pm. Due to cov19 they cant guarantee it will be delivered but still take £8.80 for small parcel and didn't tell me at the time when I purchased this service. Next day they knock at the door, and swiftly leave before someone can answer the door. (There is Always someone at home) Bad standard of service. Will choose alternatives in future.”
“Royal mail have had my parcel for ten days and they still have not delivered it they are useless they all deserve to be sacked the government should get rid of the royal mail and get another company to deliver our mail useless thats what they are.”
“MC099580144GB
Delivery person stole my package.
I received an email saying it was delivered and already asked everyone in the house and neighbours houses and no one got it. I was at home the whole time and I have a fully functional door bell that clearly says number of my flat. Unbelievable that they put you through this stress and such a waste of my time, specially with all that is going on. Please track this person and do not hire him again, clearly does not like/want his job. I am sure many other people would appreciate doing it.”
“I usually don't write reviews but i have to do it this time....so my brother sent from uk to Romania a package containing a limited edition basketball shoes but they never get to me..after 1 month of waiting i ask my brother to call to Royal Mail to ask about them and everytime he called he got a different answer but not that they were lost..but they sugested to claim on site for a lost item so he get a compensation just in case..after 2 days he received a paper from Royal Mail saying that the package its lost and they will refound around 60 pounds..thats not even half of what he paid for shoes(he have bill)and he also paid for premium service..on tracking number it sais last time my item was despatched to heathrow worldwide dc on 25 march..i even called from Romania to ask about what's going on and they hang up in my face after saying they are sorry but can't give me more details than what i see on site..all that after i sit 50 min in que!what i can say is to not trust them!they are the worse mail service ever!i would give them less than 1 star if posible for bad services,bad costumer service,bad attitude!!!!sorry if my english is not great”
“I usually don't write reviews but i have to do it this time....so my brother sent from uk to Romania a package containing a limited edition basketball shoes but they never get to me..after 1 month of waiting i ask my brother to call to Royal Mail to ask about them and everytime he called he got a different answer but not that they were lost..but they sugested to claim on site for a lost item so he get a compensation just in case..after 2 days he received a paper from Royal Mail saying that the package its lost and they will refound around 60 pounds..thats not even half of what he paid for shoes(he have bill)and he also paid for premium service..on tracking number it sais last time my item was despatched to heathrow worldwide dc on 25 march..i even called from Romania to ask about what's going on and they hang up in my face after saying they are sorry but can't give me more details than what i see on site..all that after i sit 50 min in que!what i can say is to not trust them!they are the worse mail service ever!i would give them less than 1 star if posible for bad services,bad costumer service,bad attitude!!!!sorry if my english is not great”
