“I would give zero stars. This company is useless. Your a mail service... deliver peoples items on time a 48hr tracked item shouldn't take over 7 days and still not received it!”
“Waited in until 15.00 for a new mobile to be delivered via a tracked 24 hour service. That has now turned into an untracked 24 plus service. I've lost count of the number of missed 4 hour time slots. Website is utterly useless for help. It is not surprising they are losing market share to more reliable carriers.”
“What is the point of giving a time slot & they don't stick to it??? I am a business user & I would definitely not use royal mail to send with, unreliable & expensive.”
“Everytime I order anything online and I see the delivery is to be done by royal mail it fills me with dread. Recently ordered a much needed part for a motorcycle on 24 hour delivery... that was was 4 working days ago. Not point in the tracking system as it seems to never get up dated and only received that 2 days after I should have had my delivery. This has happened numerous times now with royal mail recently. Only positive I can give is usually the people are polite at the collection places. I know this because I think every time they try to make a delivery they knock a door run and take it back to the depot.”
“What is the point of having a tracking system if no one updates the progress of the parcel,Royal Mail tracking is a complete waste of time.If I send a parcel through Hermes I can follow the progress up to been delivered.Royal Mail need a kick up the arse.”
“A parcel should have been delivered on Monday second of march with tracking number revived Email while sitting at home looking outside the door that they attempt to delivery but no one at home and no red card either :)
manage to contact Royal mail and the said we will deliver on Wednesday Forth of march to different address.
Come Wednesday no delivery to the new address but a red card send to the original address that they attempt to deliver and no one at home , the funniest thing we were at home.
anyway suppose to go my local sorting office the next day and collect this parcel guess what just came from the sorting office 8.12AM Thursday 5/03/2020 and they can't find the parcel.
Someone please tell me should I Laugh or start Crying.”
“Really bad service overall. Bought item on amazon due to be delivered the next day through amazon prime, taken by royal mail vis their Tracked 24hr service and was given a delivery slot between 8am and 12pm the next day. However item did not arrive, then given another slot between 8am and 12pm the day after that, still not here at 3pm. Tried to get in contact with my local delivery office and could not reach them. Would never use personally!”
“Never had a trouble-free interaction with them. A royal mail delivery is one that will require re-delivery and re-delivery. Never use them voluntarily.”
“How do I give zero stars? Absolutle dog ***
How do I tell you to leave my parcel in a safe place? App and website is not clear! Every single other delivery company I receive goods from makes it simple to do this. Sort it!”
“Waited in all day for an hour after a delivery slot of 8.42-11.42 was given, now 1642 and no parcel, I was promised next day delivery for a very specific reason which will now be pointless, had two other next day deliveries arriving today by two different companies and they had both arrived by 2pm. Will not be using any company that uses the Royal Mail again, I am disgusted”
“I have used Royal Mail on several occasions to post 'signed for' items. The online tracking system never works. I have been trying repeatedly for several days with the latest item and have the same problem each time, so this seems to be a consistent issue that Royal Mail has not addressed.”
“My mail has been lost and I have asked fr a claim, Royal Mail got back with my really really quickly and gave me a full refund, it was really quick and I’m proud of customer service :)”
“Purchase a item from USA through eBay Global Shipping Program by UPS it means that have already pay tax duty on it, so it will go through custom process without pay fee.
Two weeks later, Royal Mail has posted me a grey card to said that I have to pay a duty fee of £27.87 for the Royal Mail to handle import tax items. The clock it was only £30! it is suppose to be deliver by UPS not Royal Mail. Royal Mail is robbery UPS courier business.
Don't bother try to buy eBay's with Global Shipping Program from USA.
I wish haven't bought the clock from USA because it would be a lot cheaper to buy the clock in UK for the same price without fee!”
“Newry PO needs investigation as 3 items of mail posted there in December and February have not been received - unable to get through to them directly to complain. Disgraceful service - they take your money and bin your letters apparently!”
“My friend in Newry posted mail to me on 17 December and again on 10 February - both 1st Class and neither were received. There is obviously a problem at Newry PO as they also sent mail to someone else which again was not received. If you pay postage then surely it is up to Royal Mail to deliver. I suggest there is an investigation into the service at this PO as totally unacceptable service”
“A parcel was apparently delivered to a neighbour although they can’t tell me who. As and they said because it was delivered they won’t take s as my responsibility for it and I now need to find the neighbor.”
“Post men forge signatures when they find people aren’t home and they aren’t willing to track and find or replace item.
Very fake needs legal authorities to step in and take action. Why you still operating.”
