“I paid the post office £6.70 for the "guaranteed" delivery of a letter by 1pm the next day. Two days later it had still not arrived. I went to the post office to get a refund - the very least they could do considering that it was really important for the letter to arrive on time. I was told that they are not actually the post office - even though it says "Post Office" right above the door - and that I could not get a refund from them. An astonishing level of dishonesty.”
“parcel I sent arrived with a hole in the box and the item damaged. The online 'make a claim' form is designed to make you give up out of frustration. My item was insured for £50, they had the nerve to try and decline my claim and sent a book of first class stamps as compensation. Luckily, I know someone in management who sorted the whole mess out for me.
They will never get another penny from me.”
“Absolutely shocking. Paid for service that states "guaranteed 1pm next day", receive a message saying attempted delivery but its rubbish because you can here my door buzzer in the back garden.Called them, after waiting for 40mins. I demand a redelivery today, but no the guy on the phone tells me that its been misscannedI now need to wait till monday. Arseholes. I really can't believe how terrible ROYAL MAIL...”
“Parcel sent for 24 hour delivery, 3 days to deliver. What point in paying extra if cannot deliver on time. Hermes manage to deliver in these difficult times so there is no excuse.”
“Awaiting 4 different parcels from 4 different individuals. Each one of them at least 3 days overdue. I understand that Covid has an influence but all of these were sent via 1st class 9 days ago and still haven't arrived. Royal Mail says that I have to wait at least another 10 days before we can claim the parcel as lost. Something is seriously wrong with the delivery service in Farnborough.”
“Never successfully delivered a parcel to me always knock and run. Collection offices are never open there’s a 1h window twice a week to collect parcel from my branch.”
“Absurd, surreal website — I tried buying stamps online and my card was refused twice for no apparent reason, then when I tried again the site told me that all orders over £60 were delivered free...except for STAMPS!
Beggars belief. No wonder Britain’s going down the pan.”
“Ordered on a Saturday, said it would arrive by Tuesday. Tracking number for given and I had a look and it turns out they had sent my package to the wrong post office. I've had the rerouting message on my tracker for a day now. Total joke and what's worse is they're sometimes the only delivery option.”
“Paid for next day delivery, get text message,
Your parcel from EURO PARTS DEALER is due on Tuesday, 8 September 2020 between 06:37am and 10:37am.
NOT RECIVE IT. IT WAS NOT FIRST TIME.
DPD is better”
“We were told that our package had been delivered but it had not been. We were home all day so there was no chance of us missing it especially as another parcel from a different company had delivered a package at the same time our Royal Mail package was allegedly delivered. I am really disappointed because I have used Royal Mail so many times before and it has always been trustworthy but the package we ordered was expensive and we needed on a certain date so I can’t see myself using Royal Mail in the future.”
“I have noticed now during the pandemic period that Royal Mail have become even more erratic with a terribly poor standard of service. I've experienced both as sender and receiver massive delays. I have loads of eBay items that are due (simple small first class delivery items) that are days out of their estimated delivery time. I've sent something recently first class which took 10 days to get there. I find that deliveries to my home are now extremely erratic. Often without constant daily deliveries but with just one large, grouped delivery on one day of the the week! Like they couldn't be bothered and saved everything up for a single delivery (late items included)!! I'm sure this is causing frustration to many of us out there. Forget Covid-19 disruption warnings on the Royal Mail website. Why should I pay for a service that they cannot provide and fulfill efficiently? A classic example of over promising and underdelivering and let's not get me started on the claims process for late or lost items!?! They are a monopolised national postal service reeking of complacency because most of us don't have any choice but to use them. That's all it is. 'Royal' mail doesn't deserve to be associated with royalty at all. Of any kind. Oh and before anyone starts complaining and saying I'm being unfair, well yes, there have been some occasions when they have actually delivered something on time but who wants to pay for a service you really can't rely on?”
“I sent a parcel at the start of the pandemic it still hasn’t reached its international destination supposedly signed for doesn’t count for anything I’ve sent 2 recently by DHL Both arrived within 4 days all I’ve received is the postage as I hadn’t got receipts it cost me £165.00 for a replacement and got £18.50 back from RM take my advice use a more competent and honest service like DHL rather than the incompetent and thoroughly dishonest Parcelforce morning”
“Royal mail lost my parcel or stole it, it was signed for.
we made a claim over 60 days ago, when according to our contractual arrangement they promise to resolve it within 30 days.
So why the hell haven't they?
Why are you trying to rip me off, and not fullfil our contractual agreement.
Now I'm forced to take legal action, because criminal activity seems common place for royal mail, they don't fullfil there obligation.
Sloppy unhelpful, no customer service worth talking about.
Royal mail, you need to fulfill your commitments and take responsibility for your incompetence, or expect the consequence.
it's shocking that you are allowed to trade in this country with all the rules you make a mockery of, and your total disregard for people. Shameful!!!!!”
“Waiting on an Ebay delivery from PC world (yes I should have bought it from their website but there was a discount involved). RM picked it up Wednesday 2nd for 48hr Delivery 🤣. This is Saturday after 5mp so Monday if lucky.”
“2 parcels have gone missing this week both items purchased from Ebay this has happened before during lockdown it must be difficult financially for the sellers having to refund lost items”
“It says it has been delivered, when there was no package, I was keeping an eye for the package, I even gave the full address, and they couldn't find my house.”
“They always always always say they attempted a delivery and nobody was found home, whereas I am home and with the front door wide open. They never attempt any delivery and I always have to go to the posto office to pick up my items. This happens all the time. I mean always. No exception. If you try to complain, they will always find a way to tell they are right and you are wrong. Avoid them”
“they will tell you that they tried to deliver something and you weren't in even if you were in and they just never rang the bell - they did this to me twice with the same package. totally untrutworthy”
