“My God this company is awful! 24h delivery normally takes around 4-5 days! Reported delivered = They CAN'T tell me where, but it wasn't here!... I would gladly pay extra for the option NOT to have Royal Mail as a delivery choice I might click on by accident.”
“Below zero. Guys working there genuinely never heard of a door bell and constantly fail to deliver anything. Royal Mail is a synonymous to hemorrhoids. Worse then Russian Mail. Why still calling Royal😭”
“I have found the service to be quite good but the recent annual price increases are ridiculously high. Privatisation of Royal Mail has been a disaster.”
“RM need to shut down business, increased price hike yet again to provide no show or even longer delayed deliveries than ever and still have the audacity to blame Covid 19 even now. I’ll be placing my business with Hermes or equivalent delivery company as from now on. Imagine if supermarkets operate in the same way blaming Covid we would possibly starve to death.”
“Royal Mail You are a bunch of liars who lie about making deliveries to profit by CHARGING for redelivery!! Bunch of cowboys 😡😡😡😡 PS they even blocked me to stop me posting on their fb page..jokers.lol”
“Nightmare, keep losing my parcels, impossible to get through to customer service which can only be accessed by phone with the waiting time always over 30min - will never use it again! 1 star is too generous for them.”
“royal mail are tye most incompetent company how they're even still in business is beyond me in just 2 months they have lost coming up to 5 of my parcels and I'm just one person. it's unacceptable and shocking how they're losing so much. it's,gone where I'm afraid to Order anything incase it's sent by royal mail then I'm not sure if I'll get it or not. I'd never use them to send anything.”
“Very slow service. I'm an eBay seller and i am getting horrible feedback from my customers because of RM incompetence.
Disgusting business that should be closed.I am using DPD they are more reliable.”
“The worst delivery company.. Did not knock the door.. But leave a msg that we missed you... Another parcel they posted as refused and returned to the sender without even contacting me”
“Received birthday card 16 days later after posting with first class stamp on a 21 mile journey in GLasgow. This has happened a few times now. Not impressed. I can understand at Christmas but not in March. Glad it wasn’t an important document”
“The price of mailing letters, packages and parcels is now far too expensive for the average person.
95p for a First Class stamp and 68p for a Second Class stamp is shocking.
The post office increases the price of postage because fewer and fewer people are using the Royal Mail.
Every time they increase their prices, more people are forced to give up on them.
It doesn't take a brain surgeon to work out why !
Crazy.”
“Didn't receive my Parcel after the supposed day of delivery and they kept leaving me "Sorry we missed..." without contacting me. I asked for redelivery three times and happened again and even with the request to redeliver to my local post office they left the "Sorry we missed..." at my flat!!!! I contacted customer service and they just make excuses that my local post office isn't in my range!!! although I could choose it and got the confirmation email and they told me to go and collect it myself from the royal mail office and hang up on me. An absolute disgarce!”
“Another late delivery, stayed in waiting for a parcel. Planned delivery date on tracking receipt states states today, and as tomorrow is Sunday and we have a bank holiday Monday, it looks like at best I now get it in three days. Disappointed by your service on this occasion, Amazon seems to be somewhat more reliable and organised, maybe you should subcontract your work out to them.”
“An absolute disgrace of a company, they are so inept and unfortunately instead of telling the truth will lie to cover their incompetence saying "Customer has informed them they are not receiving deliveries and they will redeliver tomorrow"
The customer didn't even know anything had been posted to them so didn't contact anyone.?
I sent items on their 48 tracked and 6 days later they don't exactly know where the items are, if they have attempted delivery, which they haven't and their customer service characters are a real joy to deal with. They only know bland robotic responses and haven't a clue. Little wonder Royal Fail deserve the press and reviews they get, truly awful.”
“Moved house and paid 34 pound for mail redirection. I may as well given a random bloke 34 quid and asked him to redirect it. What a farce. Not one thing has been redirected. Not one. Not a sausage. People think being such a large company you can be trusted. Nope. Scammers!!!”
“Relocated to the UK recently and used them 3 times already. All 3 times, never rang the doorbell nor called me, had to collect delivery from collecting point. Embarrassing service”
“We posted our jewellery at Harmanswater post office on 9 March special Delivery before 1pm with purchase £2,500 insurance to make sure our parcel delivers safely. But they still lost our parcel. After a month our parcel it No where to be found. And the insurance make it very hard to claim. Not impressed with the service. Very upset and very stressful with both service.”
