“I have a bad experience with Royal mail , I sent back two packages to Zara via Royal Mail but they lost them. I sent a complaint forms two weeks ago but nothing yet”
“I posted a small packet. It was already paid for, online, 1st class delivery. I did not use my regular post office (SY6 post code). I used Sundorne Avenue post office, post code SY1 4JP.
A parcel that ALWAYS takes 24 hours to deliver to Greater London from my usual post office in SY6 is still NOT with the recipient by 14th February. This packet was in the post office by 9:34am on 10th February. It has had 3 full postal days, plus most of Thursday to get to its recipient and isn’t there yet. - Why not??
Twice, in two years, these packets have been unreasonably delayed.
1: when the post office ignored the ‘Fragile’ warning on the packet and kicked it around the post office sorting Dept for a few days before finally delivering it, glass bottles broken. It had been WELL PACKAGED with protective bubble wrap.
2: when I used Sundorne Avenue sub post office SY1 4JP, as I did on 10/2/2022.
SORT THIS OUT POST OFFICE. ACCEPT THIS AS A FORMAL COMPLAINT that your online postoffice.co.U.K./feedback conveniently does not allow a customer to leave. You are being paid to perform a service!”
“If I could give it a zero I would. I paid for a legal document to go via Special Delivery 1pm next day - the deadline for the document was 6pm and it was critical it arrived. At 1:30pm I checked the tracking to see that it had not been delivered. It took 45mins to get through to Royal Mail who said that they would do everything to ensure it was delivered by 6pm. I got a call 2 hours later telling me it had left the destination. I asked for a call by 6pm to confirm status. No call received. I spend another 35 mins to get through as no online options working. No delivery or update but the possibly of delivery tomorrow on a Saturday and too late. This was an expensive 'guaranteed' delivery and Royal Mail failed on every level. To deliver, to communicate, to put right the mistake on time. And the follow up I have to jump through hoops for any compensation and an important legal matter is delayed. A complete failure of service and trust.”
“3 "lost" (i.e. stolen) packages at the Southend sorting office since January. They arrive there and then vanish
Lucky if the postmen do their round twice a week, had a 1st class letter delivered 03/02/22... it was posted 17/01/22”
“Cannot follow basic instructions. Left request for parcel to be left as i needed it for the next day (plenty of safe places to leave it) so naturally they took it back to the sorting office. Not the first time this has happened no other mail carrier has had any issues”
“Sent a small parcel 2nd class signed for, 20 days later it arrived, in the meantime I had to send a replacement to the customer. Don't even bother trying to claim for the item, I did! filled in 2 x A4 forms, sent proof of posting, Item sale invoice, what do you get as compensation 6 stamps!
I will be using a courier from now on!”
“Appalling service. Requested a parcel collection from my home as we are shielding. Website stated it would be collected by 3pm Tuesday. No collection occurred but did get email at 7pm apologising and link to rebook. Rebooked for Wed (by 3pm). Still no collection and no email at all that evening! Rang RM CSU Thursday but after waiting 45 minutes I gave up. Had to risk going to the P.O. the next day. Won't be using Royal Mail again!”
“If I could give no stars I would. Countless times letters and parcels have not been delivered on time. The final straw was sending a passport special delivery before 1pm the following day that still hasn't arrived 5 days later. I paid nearly £7 for this service to ensure it got there. I may have go through the procedure with HMPO and report it lost by RM. This will cause me more time and effort in obtaining a new passport. Thanks RM you're a complete waste of space. At least you're consistent at being dire!”
“I would give them nothing of I could. Deliveries say they have been delivered but never actually arrive. Post addressed to numerous addresses on the road I live on found dumped in middle of neighbouring Road been run over. The only post I seem to get is for other addresses eh which has been wrongly delivered. Customer Services don't reply. Useless company using xovid for b they'll it incompetence. I no longer order goods from places that use royal mail for delivery”
“I sent a letter to the town hall on 10 November last year. The letter contained very detailed and personal information as well as medical information for 2 people and the letter never arrived at the destination. I filled out the online form twice on 23.12.21 and on 8.1.22 and still have not received a response.
This is really bad customer service, especially as I had sent the letter by recorded delivery which I have used this service many times before and never had any problems with letters reaching their destination.
I am not interested in compensation, I only want an explanation about the whereabouts of this letter.
I would like a proper investigation as to what happened to it, and assurance that no-one has opened this letter and possibly be reading all the personal and medical information as am worried about the letter have got into the wrong hands and possible identity theft.
Although I really would prefer had the letter been shredded than anyone looking at the contents.”
“Can I do no stars! My PCR test - tracked 24 was posted in a priority post box however, it arrived at it's destination 3 days later. The test could only be taken 48hrs before travel so I expected my result the day before I was due travel. So my negative result arrived the day after the cruise. Royal Mail accept no responsibility for the any cost towards the holiday which was not covered by insurance. Totally unreliable service!”
“Dear Royal Mail, receiving a "red slip" to inform us of a failed delivery is frustrating when people are in fact at home ready to open the door.
When you deliver a parcel, do your job: please make sure to knock or ring so people can open the door for you !”
“Waiting for a small parcel posted in Germany on 3 Jan. Scanned in to the UK on 4 Jan. No further tracking messages. Almost 3 weeks and nothing. Absolute shambles!”
“I don't know what's happened to the Royal Mail. the price to post something is easily +300% more than it used to be, you can't rely on anything arriving on time, they don't listen to re-delivery instructions and can't be trusted! I've had post take 5 weeks when it should be 2 weeks and I've requested to delay important deliveries and they deliver anyway and leave it outside your door! what happened to a reliable, safe, secure and economical service?”
“Item sent by 48 Hour Tracked. Arrived, damaged and repacked with an item missing. Had to resend the missing item. Submitted a claim including details of both postage costs and cost of missing item - total £19.02. We received a book of 6 x 1st class stamps valued at £5.10!! Called 'Customer Service' and was told I have to write to RM - actually send a letter - to ask someone to review the claim. I know RM is over 400 years old but they seemed to be stuck with outdated processes. A ploy to discourage challanging their pawltry compensation?”
“Deliveries Xmas to date 16/01 are inconsistent with many losses altogether! plus a couple of breakages therefore overall not very good service. Fuming eBay Seller”
