“I can't download the app, it keeps saying there is an error, can't track my parcel and nobody answers the customer service telephone, so I'm stuck not knowing where my delivery is and can't redeliver or collect it, now isn't that a great service”
“I ordered a parcel from Ukraine that was posted by special delivery on the 4 August. I tracked it through to its arrival in the UK which was on the 21 August. The parcel has now sat in Langley UK for 8 weeks without moving. The parcel has taken near three months to arrive and when I phoned Royal Mail they said it should be released by customs any day now so I am still awaiting its delivery. The system is not fit for purpose use a reputable carrier and not the useless Royal Mail.”
“Royal Mail Services
Next Day delivery - 1 to 3 workings days
1st class - 3 to 7 working days (If you are lucky)
2nd class - 5 to whenever they want working days!
Ohhh, wait a second!! There is a reason behind all these delays! It’s called Covid 19. That’s the excuse for every company nowadays.
Really??????¿
Hey! But still you have to pay them the full amount for their services, no matter that they will never deliver it on the promised date!
Remember???—COVID-19
They use less people in their business and they deliver your parcel whenever they want. Less staff-same amount of work-double profit.
Absolutely useless. If I could choose 0 stars I would.
It’s been months now that I have never received a parcel on time and I have still paid the full amount for the required postage option.”
“Expecting a signed for parcel, checked online and it states the package was delivered and signed for. I received NO post today and the signiture onlineis NOT mine. No Card Left, checked all around the front and nothing.
This company is a joke, no wonder people use other providers.
Luckliy, the item value was only £20 but that's not the point.”
“Delivery once a week ! I have at least 8 parcels that have not yet arrived.
Why are we not getting the service we pay for.
My advice is to send tracked only as apparently that all that is being delivered.
SHOCKING SERVICE !!!!”
“Completely ruined my flight schedule.
I ordered a COVID-19 home test kit and had to send it to the lab through Royal Mail. The parcel had the priority sticker on, but it took them 5 days to deliver it. By the time it arrived, it was at least 2 days too late - causing me to potentially miss a flight that I paid over £4000 for.
Thanks a lot Royal Mail. I want my £4000 back.”
“Useless now
Waiting on a important parcel today that was due,
Waiting in especially
Then I get a email saying they weren’t delivering it today
Will be redelivered next working day, ok annoying......
Then a few hours later
I get another email saying sorry we missed you please collect or select another date for redelivery when they’ve not even tried to deliver, Tuesday is the first available day and my new service is on Wednesday
So annoyed and irritated by them
They did similar last month
Saying I missed a parcel dud a redelivery only fir it not to show up
And has to complain and search were the parcel was
Yes still waiting to be collected or redelivered
Unbelievably bad standards now”
“i've order a parcil a while ago and haven't heard a word since. i've been trying to get in contact with them but the call bot just hang up the phone call i've try texting them no response i'm getting really annoyed at this point i hope next time i will never us the royal mail again”
“Royal Mail have gone from the best to the worse in just a few years. There tracking numbers are useless. There website is terrible. Now you even have to click silly little pictures with traffic lights or bicycles to check tracking only to be told tracking is not available until AFTER they attempt delivery? Chocolate fireguard springs to mind.”
“Not fit for purpose. Tracking just shows delivered. So no one knows what address whats street what town or even what country. A french parcel showed delivered and when it was investigated it was in Las Vegas (Pathetic)
No cards are left. Parcels are scanned as delivered but have not even left the delivery office. Our collections take nearly 8 hours or even more to get to the sorting depot 50 miles up the road. Damaging our Amazon dispatch rates.
All you get when you call them is COVID 19 staff shortages and self isolating. Well its wearing a bit thin now. Seems like all the other companies are coping and offering the service they are charging for.
Tracking is meant to be just that tracking telling me where and when.
If they cannot cope they should halve their prices till they can or advise using other carriers until they can cope. Because if the covid is to blame then they are not going to be fit for purpose for years to come.
Maybe its because they pay their staff to be off unlike many delivery companies.
they say they will contact the delivery depot in question and then after 3 weeks say they have not responded to 3 emails and not answered the phone either. Have Royal Mail never heard of warnings then sack.”
“Sent my parcel to Israel on the 19th September still not arrived 8th October tracked it said it was still in Manchester why pay for it royal mail should have it's licence revoked useless”
“I have been diligently waiting at home FOUR TIMES, only to find out in my email that they failed to deliver (not even a red card left). My apartment also has a concierge!!!!!!!!!! Why can't they knock on my door or leave my parcel with the concierge?????
This is my fourth time arranging for redelivering.... Avoid!!!”
“They suddenly decided they weren't going to deliver to me anymore. At first they said it was because I was more than fifteen minutes off they're usual route, which is rubbish. I can walk to the nearest house and back within ten minutes. Then they claimed my road was a health and safety issue! Everybody else delivers here, including the gas bottle man. Now if my road was dangerous I don't think he would be driving on it with a van full of gas bottles. The post gets within fifty metres of my house then gets taken back to the depot for me to collect. Thirty miles away! Surely when somebody pays to have something delivered to somebody they've entered into a contract. If the royal fail refuses to deliver it they have broken the contract and the person should get there money back. One star, I don't think you can leave none?”
“In last time only bad experience. package from EU takes up to 3 week in UK, or they are lost. I´ve already lost couple of money, because the package never reached the addressee. They say, that they did´t find addressee even the package was at right district and package never come back to sender. Thanks "a lot" Royal mail. never again”
“In last time only bad experience. package from EU takes up to 3 week in UK, or they are lost. I´ve already lost couple of money, because the package never reached the addressee. They say, that they did´t find addressee even the package was at right district and package never come back to sender. Thanks "a lot" Royal mail. never again”
“Please do not trust the royal mail. They are providing a very poor service and constantly trying to cover this up. It’s appalling how much lost/stolen parcels don’t get delivered. Find an alternative for your own piece of mind.”
“Not an unusual story it seems. Tracked parcel will be delivered on Friday 2nd Oct. within a 3 hour slot. Great, I'll listen out for it. Heard nothing but suddenly find a card pushed through the door saying they have attempted delivery but we were out (No we werent). The card says to rearrange delivery as they dont want folk to go to the sorting office due to pandemic. The first date they gave for redelivery was Tuesday 6th so I go for that. Latest tracking info says it's been prepared for redelivery today(Tuesday). Its now 19.10 so i suppose I can safely say I wont be seeing it today. It means a trip down to sorting depot in the morning then, pandemic or not, in the hope it's there. What are the chances ? ( big sigh)”
