“This is the 6th time I missed my delivery. Neither driver call me or rang the bell juts simply throw a card inside my house.
Today I was waiting for the delivery Card say time was 9:44 at 9:45 I went outside and there was no. I saw Royal Mail car going away…
So bad and pathetic services!!!”
“Said they'll deliver between 11:40 and 1:40pm
No arrival, so had to leave home
The driver arrived around 3pm, had no common sense to just leave the parcel (just a shirt inside it) behind the gate or let a neighbor take it in
I have to wait until Tuesday now to receive the parcel
Hermes/Evri did a better job in the past, and that's saying something”
“Royal Mail Special Delivery Guaranteed 1pm - is a complete con - item posted on Tuesday 13th September - 2 days have passed and still no update on the tracker - if anything postman's wages should not increase at all!”
“A tracked and signed for letter was lost in the first 2 miles of its journey . I'll send my items by Evri from now on . Our education one to beat the striker .”
“No delivery of first class letter.
I went to a lot of trouble to buy, add a message and post a card for a relatives birthday.
I had been a difficult year for all concerned.
Imagine the disappointment to find out that the item had not been delivered.
125 miles from Sussex to Hertfordshire. A week on and seemingly lost.
This is not a one-off.
The local delivery office is one of the worst.
A few years ago, I found that one of their postmen was dumping local mail out for delivery to an empty house.
Fortunately the house had a porch and you could see the letters piled up with all different addresses for local houses.
Astoundingly, there was a large letter clearly addressed to the nearby hospital and clearly marked "Laboratory results".
This is nothing short of criminal.
Being a Royal Mail postman or woman used to be a position of trust and reliability.
That was 50 to 100 years ago.
Now they seem to employ any riff raff they can find.
They even have the cheek to strike for more pay.
Lazy, careless, dubious ethics and intelligence.”
“Bent and creased envelopes with do not bend written on the envelopes delivered without care.
If the envelope doesn't fit, dont force it and knock the door and hand it to the resident, not rocket science.”
“STREATHAM is the worst place where receiving parcels. There are tons of lost items and thousand dissatisfied customers. In Streatham DO there are strange employees, they were unable to help me to find my parcel, telling me strange stories about scammer sellers. But I checked better and my parcel was sent. The employee told me strange stories about scammer seller from China. And suggested do not buy from there. The most strange thing was that from the beginning of the explanation he looked worried about something, many employees came out to support him like they wanted protect him. But I swear, I am a very peaceful person. Maybe they were not sincere. Okay, their job is hard, but they could not be scared by a 60 yo woman. In my opinion, parcel aren't lost, they are stolen by somebody in the warehouse. So, I suggest Royal Mail to look after to these people. Anyway, be aware of this D.O. and buy on Amazon, at least they are able to do the job!”
“Unbelievably bad delivery with Signed For 1st class service. What use is a tracking number if there is no information until delivery is attempted? And how can it possibly take over a week to deliver something a distance that takes less than an hour to drive to? Should have driven it there myself. This was a return to Amazon, who also tried to rip me off by sending me a defective item. Unless the parcel turns up, I guess I'll just have to take the loss... The only thing I will have gained is learning to never use Royal Mail again, at least not for parcels. Appalling!”
“I sent a first class signed for package to a journalist on 5th August, it turned up yesterday - 11 days later!!! Your first class service is anything BUT first class.”
“worst ever delivery service.
all of our mail collected on a tracked service on Monday have not received an scans except 1 so where are all the other sacks. we have customers screaming and royal mail just say we cannot help without a tracking number they really are not fit for service so will they be missed when they strike. hopefully we will all get alternative arrangements and no return”
“If i could rate royalmail lower I would. Had event tickets (signed postage) meant to be delivered to a post office near to my house.. instead royalmail ignored this and proceeded to deliver it to a ‘neighbour’ bearing in mind whose door looked nothing like anyones on my street. Bearing in mind these are valuable tickets and they suspiciously can’t inform me which house these have been delivered to. After 2 weeks and being told to wait 10 working days I’ve had 0 correspondence and have rang up today to be informed the tickets cannot be retrieved and I have to make a claim to the sender for them to claim the amount back off royalmail to then give back to me! God knows how long this will take. I’ve logged a complaint with them as despite me telling them the value of the tickets they had 0 sense of urgency. Something has obviously gone on with the tickets and there covering it up - there is no other explanation really. So now i’m £300 out of pocket thanks to royalmail. Shocking.”
“Items always 2-3 days late! When you go onto tracking site, won’t allow you to track. Unless delivery attempted! That’s no good if your trying to chase a parcel!! Not good at all!”
“Royal mail have always delivered on time and with lots of notice when combined with the Royal Mail app. I'm really surprised there reviews are so low on here. Local postman is friendly and always says good morning :).”
“Worst service ever. Very incompetent. Sadly that's the only mail service UK based businesses use to deliver letters here. I would recommend using Hermes instead.”
“Another parcel in Sittingbourne area failed to arrive. This is becoming a common experience. Proof of postage, and then tracking disappears and customer service not interested. Incompetents or thieves?”
“Absolute waste of time using signed for service, parcel never received by my son, it's just a joke. Where is the parcel for goodness sake??? In someone's back pocket obviously!!!! Thanks royal mail for nothing, so upset that this never got to
It's destination, still what do royal mail care, they've had the postage and service charge on top so they are laughing I guess??”
