“Lost letter lost Parcels! never ever in my life have met such a terrible service. My question is why are they not fined?. I want to call the police. Started sending all my letters with other couriers and i have peace of mind”
“Absolute joke ... This company is loosing delivery items or delivering them to completely wrong addresses - not only to wrong house numbers but even wrong Streets...!”
“My first use of the click and drop service has not gone well. I sent a parcel by tracked 24 hour signed for delivery. Posted on Monday 10th at 1227 and expected it to arrive on the 11th. This did not happen and the web site still had the parcel in Swindon. On 12th it was still not delivered so I called Customer services who could not tell me where the parcel was, although it is a tracked service, and suggested I called the recipient to confirm that it had not been delivered. It had not so I emailed customer services with my displeasure. On Thursday 13th I was emailed to inform me that the parcel had now been delivered and I should note that the tracked 24 hour service does not guarantee a 24 hour service. My delivery took 71 hours yes 71 hours to a postcode in Leeds not the Outer Hebrides!
I warn others if you have something urgent to deliver DO NOT RELY ON THE ROYAL MAIL 24 HOUR SERVICE. Needless to say that is my first and last time of using this unfit for purpose delivery service.”
“Totally useless business. Poor customer service, Impossible to navigate website and post that eventually turns up sometime mid afternoon !!
This industry is obviously in need of competition. Maybe then we may get a decent Postal Service.”
“Attention!!
This is the second time a small letter size goes missing. I sent another letter just a piece of paper to see if it arrives and it arrived but the 2 which were a bit bulky( i sent a plastic mould and a phone component) they never arrived. So my guess is that the letters which seem interesting or a bit bulky can go missing. I am accusing royal mail of theft/negligence, it s clear as daylight that something is very wrong. I want to warn everyone to take due diligence because this is REAL. And they have no transparency whatsoever. The posts were from Uk to Uk address Edinburgh-high wycombe. Please i want my stuff back”
“I am fed up of rude postmen and women. More that one I have waited in for a parcel. They have walked past my front door. ( I have witnessed this) . They have gone to the neighbours houses. Then gone to my door and put a card through the letter box saying that they called, but nobody was in. I have said that you never knocked on my door. The postman got very aggressive and was very rude. Royal mail is a joke.”
“Posted a first class signed for letter to go approx 30 miles took 4 days to get there!! Could have walked there quicker. When spoke to customer service there answer was it could have taken up to 5 days and was in their allowable time frame!”
“Pathetic. Worst thing that ever happened to me. Wasted 15 days waiting for a package when it was supposed to be 5 working days. Customer service is absolutely ridiculous. Never am I ever using British Post again even if they pay me to.”
“Zero stars. Been waiting for a parcel since 8th. It's now the 13th. Tracking is showing that RM have parcel but it still hasn't been delivered. DISGRACE.”
“Postal workers can't even read addresses or use post codes anymore. Telephone royal mail, what do they do? They say its the senders fault for getting the address wrong, even though the address is correct. 0 transparency, 0 accountability. Any worker with half a brain can figure it out, especially if the post code is correct. Not impressed. Got a message that delivery happened, didn't, turns out it's still at the depot. Absolute incompetence.”
“Bloody shambles! Just found out 2nd class signed for, with tracking number, only includes where the package is dropped off and when it has been delivered. I KNOW where it was dropped off as it was me who dropped it off!!!!
Customer contacts me 9 day later to say the package still hasn't arrived? So tracking is a waste of time...as customer service tell me they don't know where it is as it only shows drop off then delivery.
Completely useless.....need to find a different service!”
“Paid for postage online, confirmation email clearly stated that I could take the package to post office.
After queing at the post office for over half an hour I was told that I could not drop it off at the post office and I would need to got to the royal mail depot.”
“wrote previous review about dog and deliveries! Now its gone down to dog barking and 'sad' delivery1 why don't we just euthanise 7/8 million dogs to keep a postman happy! OMG! their is no real customer service - it equates everytime that the customer is in the wrong! letters/parcels/gates left open/ waiving letters at dogs (a form of aggression towards an animal!) and a daily difference of delivery times. Myself at 09.30 and the next day 13.00? What happened to royal mail that was a institute of friendliness? now its a rush without manners and absolutely the minimum of help!! Royal mail had a history of friendliness and even had 'tips' at xmas for their demeanour!! All GONE. nOTHING EXISTS anymore except a dubious customer service that only serves their 'GREEDY' masters!! Why are they paying a customer service to engage with their customers?They do nothing but give negative answers even if the customer is in the right! I will always remember the time that I had a lightbulb delivered and he bent it in half to get it in my box even though 'do not bend' was plainly visible on all sides. IN OTHER WORDS royal mail is the scourge of all delivery companies!!”
“Package sat in their mail centre for a week not being delivered. Tried to contact customer service (what a joke) to find out when I'm likely to receive my package and having been on hold for half an hour (at 12p per minute!) I gave up. Useless. Run a mail service, they couldn't run a bath. Shambolic!”
“Tried to redirect my mail using Royal Mail online service, what a joke, tryied about ten times, filled out the form,tried to pay, they kept refusing payment,saying wrong card number, contacted bank they told me Royal Mail refused payment, so printed of form and went to post office only to be told online never works,then being told they like you to do it over phone so they can charge you a extra £10 on top, time to get rid of Royal Mail.”
“Sent freepost bag to mazuma checked tracking chased it up with preston sorting office was misled by sorting office advice .took 40 mins to get threw on phone . Mazuma said they hear lies and wrong advice from royal mail”
“Warning to all people that use Royal Mail. The customer services will politely take your complaint, will full you with enthusiasm, and tell you your rights! Then you will wait for a considerable time before replying and then the blame will be on YOU!This is a company that thinks it is above the law (judge and jury) and will never advise you completely of what you complain against! After all this is head office and they receive many, many complaints and obviously none are justified so they just plead (get lost)!!! Lost letters, broken parcels broken promises, No updated information! Wont use E/mails to customers. Sends complaint answers by mail to post in suspended properties with dangerous dogs loose? OMG they send p/men to properties where they will be eaten alive after they declare it a no go address? Just a hypocritical company that wont last long! HEALTH & SAFETY WILL PROTECT THE CUSTOMER FROM THIS OBVIOUSLY DEMENTED COMPANY THAT spouts care and efficiency and the customer comes first!!! How much do the complaints officers get bonuses for every complaint they can subdue and remove to prove that complaints are all negative!”
“suspended because p/man put his arm over fence waiving letters at dog! now i have another p/man with a mental problem that i have one dog at the side of my house running loose in substantiated secure premises and the said p/man being of 'eastern appearance ?' and typically afraid of animals. The dog is completely contained but will stand up against the fence and bark only at post men who have caused the aggression . All dogs are colour blind so the uniform is not the problem - its the mental state of those that wish not to ignore the dog but pursue the line of 'its a dangerous dog' .The dog allegedly 'bit ' the 1st p/m and i built a fence 6ft high at the corresponding place! Oh no, not one time was ever told by r/mail what happened or any proof of it. With a serious complaint? No police, no injury report or photos. Nobody contacted me personally then or now. Every contact was followed at the end by health & safety, 'health and safety! Not one bit of contact to tell me where and when the incidence occurr by personal contact- just Health and safety. And then when they do deliver they leave the main gate OPEN and sod my and my grandchildrens and the publics health and safety if they are conveying that i have a 'dangerous dog' They seem to be judge and jury, never visit the scene and complaints people sit in their offices 200 miles away giving judgement. I would have thought that royal mail would educate their personnel about animals and if they hire a man with a mental affliction of even a dog barking they would transfer him to a different 'round' for his own good. No its Royal mail and 'power' (even though they have none). I have now gone on to paperless bills and dont deal with web deliveries if its r/m! So no customer contact? why would i need them. They are destroying all their jobs with the tech/age! OR maybe i should get a robot dog?”
“Why do people use the Royal Mail the service is consistently shocking
We order quiet a lot on-line E bay etc and if it's sent via Royal Mail you can put your money on it being well passed the estimated arrival date the country should get together and put them out of business it's the only way for the people to get the message”
