“I hate Royal Mail with an absolute passion. Everytime I know I am going to get a delivery by them I know it will be hassle.
I am in yet they happen to miss me everytime. Every other company leaves my parcel in a safe place but they take it away again. If I wanted to go to the DO I would just go to a shop!!!”
“Well had a text yesterday from Royal Mail stating a delivery would be made anytime up to 7:30pm, well waited in all day and nothing. Worse still, the tracking info from the link in the text suddenly disappeared.”
“I ordered an item which was posted on Friday 13th (!) in London - 1st class post, which should have arrived the next day. 4 days later and no sign of it. Yet an item I ordered yesterday, from the same area, was delivered by Hermes today! Royal Mail really is the worst service - also cannot get in touch with anyone to query what has happened. According to the 'Track and Trace' or what ever it's called, Royal Mail has 'got it' but can give no further info until the item is delivered. How does this appalling firm stay in business? And don't say you're sorry to hear I've had a bad experience - you're not sorry at all! Do something about it and deliver my purchase!
And while you're at it, please teach your postmen and women to shut gates behind them!”
“In the last 5 years, I have used Royal Mail's track & trace service about about 10 times, and for 6 of those times, they have either lost my items or been unable to provide a proof of delivery. Once it was for a cheque for £4,500 which took me 2 months and a lot of hassle to get issued again! The latest was quite a large parcel, with contents to the value of £150; this parcel has been 'lost', although it shows as being sat in the Warrington depot for 11 days now. I have struggled to communicate with Royal Mail, despite many attempts, finally resorting to 'TWITTER', which has produced a response at least. I have made a claim for my lost parcel, but the insurance only covers me up to £100, so I am down £50 and up a lot of stress and hassle. I WILL NEVER USE ROYAL MAIL AGAIN!”
“This is got to be the worse I mean the worse delivery service I’ve ever come across
Had one of my friends send me a letter of gift cards etc hasn’t arrived and he’s done it 2 other times and not even one has arrived!!!!! Literally robbing me!!!!! And customer service don’t seem to care”
“In the last 5 years, I have used Royal Mail's track & trace service about about 10 times, and for 6 of those times, they have either lost my items or been unable to provide a proof of delivery. Once it was for a cheque for £4,500 which took me 2 months and a lot of hassle to get issued again! The latest was quite a large parcel, with contents to the value of £150; this parcel has been 'lost', although it shows as being sat in the Warrington depot for 11 days now. I have struggled to communicate with Royal Mail, despite many attempts, finally resorting to 'TWITTER', which has produced a response at least. I have made a claim for my lost parcel, but the insurance only covers me up to £100, so I am down £50 and up a lot of stress and hassle. I WILL NEVER USE ROYAL MAIL AGAIN!”
“Diabolical company. Was sent 2 glass tables within days that were smashed to pieces. I’ve paid extra to get early shipping and they’ve turned up weeks late. Half of my items haven’t even turned up! Asked postman to speak to someone higher and that’s not possible.”
“Ordered from Amazon who dispatched goods via royal mail and provided a tracking number. Entered the tracking number into the royal mail track and trace system only to be told "an update will only be provided when we attempt to deliver your item". So, pretty useless system that doesn't track the the goods. On the day Amazon said it would be delivered the RM track and trace system did update to say it would be delivered that day and that deliveries to my area are usually made by a certain time of day. Continually refreshed the status on the RM track and trace system about every half an hour. Eventually, the system said the parcel had been delivered 10 minutes earlier. Hmm, I hadn't had a knock on the door or anything posted through the letterbox. Parcel is nowhere to be seen and certainly wasn't delivered to my property. Unable to progress a complaint via RM website who state that if you are the recipient (not provider) of the parcel that you have to contact the seller. Contacted Amazon who were great and dispatched a replacement for one of the items in the parcel (via their own delivery) and a refund for the other item. Basically, RM track and trace a waste of time.”
“EE10011402964080001040003A0N. Tracking number from china. Roal mail received in GB on the 6th november. Ten days later still inthe same place.
Shame on you”
“I posted two very expensive jumpers to my granddaughter over a week ago. I posted them 1st class signed for. They still haven’t arrived!. I phoned Royal Mail customer services this morning and waited 1hour 15 mins to speak to an advisor. The person I spoke to was very pleasant but I was told that I would need to wait another 6 days before I can fill in a missing parcel form and then wait another 30 days for a response. I will probably lose over £100 on this parcel as I am I insured up to fifty pounds I did tell the person this who accepted my parcel the cost of the jumpers, it would have been nice if he had given me an alternative way of posting. I am absolutely shocked that this is the way Royal Mail operates. All down to the Covid pandemic I am told. I am a trained nurse and if I or my colleagues did our job in such an inefficient manner - god help the NHS and those it cares for.”
“You are a complete shambles,yet another lost parcel that you are not prepared to look into its whereabouts.
Our local postmaster even embarrassed at the service you provide or the lack of.”
“Is there anything worse than Royal Mail? They lost my passport even with Special Delivery Guaranteed service. It seems like a random dude from Royal mail signed for my name. That's woooow. No one from customer service would help me. I'm calling for days consuming my credit and no one would take my calls. Today they took my call after 40 minutes waiting and while talking the call just suddenly ended. I'm speechless”
“Throughout 2020 this company is consistently useless. Always late (very late) with no explanation , unable to track parcels. like many other people are now starting to check who companies are using to deliver and avoid Royal Mail. I don't blame the individuals who work for Royal mail, it is those wearing the blindfolds in senior management and the legacy of self entitlement that came with a long since removed monopoly. We now have a choice people and companies like this simply won't survive.”
“Absolutely useless refuse to order from anyone using Royal Mail. Just leave a card and takes item back to depo only to say they can redeliver 3 days later. Bloody useless. I was clearly in the house at the time they supposedly tried to deliver. Just leave the bloody thing with a neighbour or by the bins. No wonder Amazon is taking over.”
“Never received my parcel that was prchased on Amazon and was supposed to ve delivered by Roysl Mail. They said it was "handed over to resident". Utter rubbish as I had the fire brigade here cause i had a issue with my fire alarm and i was outside. No Royal Mail vehicle ever came. I guess one of the drivers stole my parcel.
Still no feedback from them.”
