“Packages dispatched on 1st and 3rd December still not delivered by 16th. Last week postman knocked and said 'sorry, no letters today as I could not manage any on top of the parcels, so they are still at sorting office'. When small businesses who depend on posting goods (especially time-sensitive ones such as personalised cake decorations) are struggling to survive, how dare Royal Mail expect people to pay for such an abysmal service?”
“Royal Mail are consistently the worst courier.. they are always late.. tracking is irrelevant as it tells you nothing until it’s delivered but by then you know you have received it!!! When you have a problem it seems to me to be a Royal Mail policy for staff to LIE to you as it can’t be a coincidence that every time I contact them it turns out what I’ve been told is untrue!.. if I could leave a zero rating I would!!!!”
“Delivery service by royal mail is abysmally slow with really poor tracking information. Time they shaped up or ship out and let a real courier company take their place”
“Awful. Can't get through to customer service don't answer emails. Say they've delivered and the time on tracking they didn't I was in . No proof they've delivered. Can't believe it is still called Royal Mail”
“Absolutely useless, sell a guarantee 9AM delivery but guarantee it for 11AM, its now 18:00. 7 hours late and still not out for delivery. I have no confidence these will even be delivered tomorrow. I will not use Royal Mail ever again and if your reading this suggest you dont either...... All other delivery companies operating as normal”
“Sent an item Guaranteed Next Day Delivery, two days later it is still in Chelmsford, 15 miles in 48 hours! It has to go to Birmingham so based on that it should arrive at the same time as Father Christmas. Still quite happy to charge £8.80 for a small parcel though. Goes from bad to worse.”
“Can you tell me, the reasoning in to why deliveries are so late.
Are you saying it's Covid ?
All other mainstream delivery companies are delivering on time and great service !
Covid has been with us, for the best part of the whole year, and you have had time, to draught up your battle plans for Christmas.
An important time for people to be cheered up, with getting card's and parcels, in which, all are being disappointed, well most off !
Try planning better, as everyone and anyone just tell consumer's, " sorry due to Covid ", bla bla !!”
“Appalling service! Supplier passed my goods to Royal Mail on 24 November with expected delivery 26 November (48 hour service). Goods have finally arrived today, 15 December, that's 19 days late. My item only became visible on track and trace on 11 December when it was scanned for the first time. I will never again order from a company that uses Royal Mail to deliver parcels.”
“Paid for 48 hour delivery, was due for delivery on Friday at 9:30 and it’s now Tuesday and still nothing, the interactive website tells me nothing except to wait for 10 days after the expected delivery day before putting in for a claim haha, but they’re still offering 48 hour delivery as a service, hopefully the future has someone better in mind that can put a parcel through a door letter box”
“If I could no stars i would. They lost my recently bereaved brothers Xmas present last year and auctioned it off I didnt even get my postage costs and this year they've lost my sons Xmas present that never arrived this is on top on mail that is constantly late. How hard can it be?!”
“the worst delivery company. ordered something and was told it will be delivered on the 8th of December and its now the 14th of December. meanwhile the order I made before hand that was due to come on the 7th of December did not come until the 11th of December. I am so annoyed as the item is a gift and now it very very late. Hermes and amazon are relatively new in this and they are doing very well compared to you guys. AND YOU GUYS ARE MORE THAN 500 YEARS OLD!!! im so annoyed.”
“happy christmas who ever has my parcel . because the people whom i sent it to have not received it. track and trace a joke customer service a joke .by the way it was for great grandkids sent from 90 year old ,”
“RM Track and trace hardly ever works and when it does it rarely provides you with any helpful detail.
customer service is of no use, unhelpful and even worse as a recipient.
RM need to improve 200% in many many areas if they are to compete with other courier services such as DPD.
RM should stick to delivering small parcels and letters unless they are prepared to invest properly and actually be helpful.”
“Second class letter arrived within 3 day's ????. All credit there. First class tracked posted on 03/12/20 still not arrived. You don't need to be a rocket scientist to out how late the latter is. I'm guessing theirs another big fine on the way and it will be fully deserved. Absolute joke and this is not the first time. Think they need to re-name it Royal Fail. Not blaming the posties who are "First Class"”
“I don't understand how an organisation like Royal Mail that's over 500 years old can consistently get it so wrong, when newer organisations like Amazon get it spot on. Deliveries are always late with them, their latest excuse is covid, but Amazon are doing fine!”
