“I appreciate that if no one is in the property to take the parcels you would leave it either with a neighbour or somewhere safe.
However your postman decided to leave two parcels to a flat building - and I live in a house and have no interaction with the flat building next to me - and told them to "leave it in the building". Not even ask them to keep it safe for us.
Now that neighbour has denied that they have got the parcels as it was left "inside the building but not their flat" and there is no way to find it!!
The card you left behind does not have the name of the person who took the parcels, only the flat number. There's no date, time, reference number or description!
It would have been better if you just take the parcels back to the sorting office and we can come and collect it or arrange a redelivery!
I didn't want to write this because the post office branch was always so good at selling products like stamps/ currency etc. but the way some of your postman deliver parcels are appalling!
I have filed a claim for compensation for my items and will happily defence it till the end of day that it was you that caused the lost of my two parcels. Either find them for me or pay me back the money of the items!!”
“Will never use royal mail again! In the last four times using their services I have had to parcels lost. Feel for the staff in customer service they sound helpless. Have instructed all delivers via Hermes who have been very reliable👎”
“Just wrote my second email to complain about postmen/women handing out mail on the street,I am now seriously concerned abot the safety and security of my mail,My solicitor stated,That it is illegal to hand out mail on the street,I have also spoken with friends from other neighbourhoods who have also witnessed and complained.I am also concerned that this matter has not been taken seriously enough,as the rules are continuously flouted.”
“They are the worst!!! They already lost 3 of my posts, but I decided to give them a benefit of the doubt and sent a postal order - signed 1st class. After 6 months, it is still waiting to be delivered. Imagine the amount of money I wasted on them! And the customer service is a nightmare to get hold of. THE WORST.”
“Needed a postal code (knew the house number, street name, town, etc, just missing the postal code). Searched on RM's website, but it being a shitty website, it didn't come up with the right address at all. Went to another site ( UK postal codes or something like that) and, with the same info as provided to the RM's website, the right address and postal code was found. So RM get a big thumbs down”
“Now I got why Royal Mail was sued. I am going to do the same. I had a Po box and then I let the renewal lapse because I did not need it. 4 months later I decided I needed a Po Box again. I called up and said I had one po box and I did not pay for the renewal, and asked if i needed to reapply or could have the same Po number. They said yes same po number. The payment was for 6 month po box service. However only 2 months later from my payment date, they told me I have to pay again to use it! What?? It turns out they backdated my payment to cover the previous 4 months when i did not use their service (there was no contract), without telling me. Dodgy. It is like "you gotta pay us the period you didn't use our service in order to buy our service for future use". Disgusting.”
“I had paid extra for 'Royal mail special delivery by 1 PM' and stayed back at home as the delivery was extremely important. I had to travel to a place and decided to take a cab instead of public transport just so that I stay at home and accept my parcel.
Looks like the Royal mail driver had other plans.The driver didn't even have the courtesy to ring my flat's intercom. In fact, the driver shamelessly left the 'Something for you' card in my post box WITHOUT even attempting to deliver. What is the point of charging for 'Special Delivery' and providing this below average horrible service. I even ran to their collection centre where they told me that since the driver is still out, my item has not yet arrived and I can only collect it the next day or arrange for a redelivery 2 days later. This is not the first time Royal Mail has been unprofessional and it won't be the last time either.
Waste of money and waste of time!”
“I sent my son's £140 trainers through Royal Mail. He didn't collect them due to being ill with Covid 19. When I sent my return details the male advisor was not very understanding and very rude. I then spoke to a female advisor who took my details. I think his trainers have been thrown.
I have emailed yet again and the response was of no help at all. Considering its been a difficult time and Royal Mail were so difficult to get hold of with the shortage of staff and reduced opening times, they could have been more lenient.
I will be putting in a complaint.”
“Not very helpful when they lost my Ph.D. diploma posted from Germany. Hard to talk with an advisor through customer service because there is a long long time waiting. Still no news on the lost mail.”
“I am in shock and awe at how badly Royal Mail have treated my complaint. They delivered a parcel addressed to me to an address 0.7 miles away. 3 weeks later, after spending hours on the phone, requesting call backs that did not materialise and emails which have been ignored, I have discovered that I have been passed over for the Postal Review to deal with, whom, are not responding to my emails and are apparently nothing to do with Royal Mail even though they have a Royal Mail email address! Royal Mail will not admit that they have mis-delivered the parcel, they try and direct me to claim from the seller who will not entertain me because the tracking info says that the parcel was delivered. I am just absolutely disgusted in the lack of action, the inability to take responsibility for your mistakes, in fact, the the inability to have done anything to resolve the situation at all.”
“£6 for delivery; RM website said I'd have an hour slot and in the literal 10 minutes I was out, with no information available on an hour slot, my package was delivered. Now I have to walk 2 hours to collect it at 7am on Saturday or wait for my important items 'til Tuesday.
If I wanted Tuesday delivery with no inkling of what time of the day my package would be delivered, I'd have chosen the cheaper option; alas, this is not my first taste of RM incompetence and assuredly it won't be my last.”
“Some how managed to deliver my items to the wrong address (a PO Box somewhere according to the tracking data), customer service is non existent, I can’t claim because the items were sent internationally so it’s for the sender to raise a dispute, sender refuses to saying that the items have been delivered (I’ve never had a PO Box).
On the same weekend, Royal Mail also managed to send us a postcard stating that customs charges were due for payment, we paid these only to find out that Royal Mail has sent this postcard to us by error (yet still managed to put our name and address on it)! So we’ve ended up paying customs charges for someone else, we’ve sought a refund and made a complaint, yet we’ve heard nothing back from Royal Mail.
A genuinely good postal service that has gone down hill over the past few years, I will ensure that all items I buy are not delivered via Royal Mail in the future.”
“So i've sent a special delivery parcel to my country back in June 2020,checked the tracking number and it showed the last activity on 11 June and it looks like my parcel miraculously disappeared with no trace since 11 June and noone knows where it is.
What really angered me is that the worker at the post office told me the parcel was insured.
Now when i call royal mail customer service the woman tell me it's not insured anymore because i didn't put the return address on it. What!!!! Are you kidding me??!!!
Can't even make a claim to get my money back for my lost parcel???
Told her that was a very important document in the parcel and she didn't seem to care much about it.
It's outrageous when someone tells you one thing and it's not even applicable for you then they tell you about their t&c change to be convenient for them.
Not even bothering to attempt to investigate where my parcel is,just saying the parcel got lost and there is no one i can speak to nor do something about it.
She said it rarely happends for a parcel to get lost in the post which is not true.So many parcels got lost because they weren't posted in time due to incompetent staff.
Royal mail don't give a monkey about you people.They will do the damage like they did to me and then shift the responsability to someone else.
Asked the woman why there shows no activity after 11 June??She goes quite.. she has no clue what happened to my parcel.
This review is 100% based on my personal experience with royal mail.
I would give them 0 stars for this service.Really not worth sending anything to another country cuz it's most likely your parcel gets lost and they will get away with it like nothing happened.
Fairly disappointed and enraged about what happened to me.”
“Royal Mail is terrible, they consistently fail to deliver on time. I’ve waited at least 2weeks on first class delivery’s a couple times and they never fail to disappoint me.”
“Service is rubbish, we are 5 people live in the house, no one heard the door bell, just we found letter written on it come tomorrow for collection cuz we could not reach you. It was 1st class service. next day delievery. wast time and money. if I could give zero I would do that.”
“delivery drivers of Royal mail do not knock the door most of the time, they just drop paper saying come and collect your item tomorrow. I used 1st Class service, I expected getting it today but I got paper .by the way I live in house with five people, did not all people hear the door.”
“Amazon order package delivery due yesterday before 8pm. I waited in but it never arrived. Same on previous occasion. Tried to track it on App but it just states no updates until we try to deliver. This isn’t tracking, look at Hermes App to see what is possible. Very poor service :-(”
“Horrible service
Horrible service! Avoid for international shipments!!!
I have been sending International Tracked and Signed letters for years, within the EU. OK, of course this isn’t a courier service so I’m not expecting fast deliveries.
However, at all times they never delivered the item within for example 5 days as they say ( and no it’s not the other country’s mail service faulty, it’s RM that took them a couple of weeks to send it to the other country).
Anyway, I’ve been accepting that for the price I paid, although it’s not what they promise ( don’t make promises RM and don’t give specific timeframes if you can’t adhere to them! ).
What happened recently though is just terrible- totally unacceptable. I sent an item abroad in the EU and the status is still ‘ item is now leaving the UK ‘. This hasn’t changed for more than 5 weeks now!!! Surely, it can’t be leaving the UK for 5 weeks!
Nobody can tell me where my item is. In what country or if they lost it. What’s the whole purpose of providing a tracking service then?!
It’s extremely annoying that they can’t update you. It’s a totally useless system, same as sending the item by normal post. No difference between normal post and tracked and signed option.
Also their customer service is so bad- they can’t help you at all. And their responses are generic- just copy/paste. They don’t even look into you enquiry.
There is no special form for complaints either!
RM sorry; I won’t be using you again- at least for international shipments. You are really unacceptable.
And no, this is nothing to do with the current covid situation. No excuse at all.
Wake up and leave the public sector mentality you have if you want to keep your customers.”
“Royal Mail delivered two "guaranteed before 1.00pm" parcels to me today. One of them they left in my shed which they normally do. One they took back to the depot and can't redeliver for another two days. Neither parcel needed a signature.
What kind of idiot would deliver one item and take one back for re-deivery? Unless it was a very disgruntled employee just trying to cause problems. My "guaranteed before 1.00pm" parcel will now take 4 days to reach me.
Their prmium services are not worth a damn.”
