Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,938 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had french doors fitted on the 14th october by Ged,we were told to leave the doors 48hrs at least before using them we left them till monday,after the fitter left we found numerous small issues which we noted and took photo's of them,the doors jammed after a few days i got locked out and had to use side entrance,after numerous frustrating phone calls we finally got an engineer out today called Kyle he was wonderful he fixed what he could and identified other major faults like a cracked door.Also the complete door frame needs to be replaced and structeral damage to property to be repaired, Kyle recorded and reported everything we have a date for this to be done so we are much happier today less stresed over all been a good day thank you Kyle for your professionalsm and excellant customer care what a very nice man.”

Helpful Report

Posted 3 years ago

“Safestyle UK. I have had my windows and doors installed for about 2 years. The windows are good quality or at least they seem to be. The front door I had fitted was a different experience. The first install the door was bowed. This did not sit in the frame well. I have pictures. After cleaning the area I ha notice a gap underneath the door. If I got down to the floor and I could look through the gap and read my neighbours number plate across the road. I then asked for the door to be refitted. That took a few months. Finally they refitted and the gap was gone. The bow still remained. I complained again and eventually they sent what they call an engineer. He agreed I needed a new slab, that's their term for the door. I waited another 6 - 8 weeks. They finally arrived. Great. Only to find out they have the wrong colour door. So they had to reorder a new slab. Hopefully the right colour. I waited again for another 6 to 8 weeks. The time had passed, they came only this time after fitting it the engineer said you wont be happy. the paint work from the factory is in poor quality and down one side its white not grey. My door is grey both sides. The engineer had said I will order a replacement as you will have issues within a few years. He then ordered a new door. You guessed it, I waited another 6 - 8 weeks. I took the day off. I watching telly, I get a call from the engineer asking what colour is my door. I thought that's a weird question. I replied Grey, he said his is white and grey. He never came. I called the office asked for a manager and they said he had a grey door and a white and grey. They said they would call him and call me back. They never called me back. I complained again in writing and got an auto-response so they received the email but no one ever replied. I called and said can I have a date for the door to be fitted. 25th November. That's today. Only thing was safestyle was called on Friday to say they cannot attend as no engineers available. They use to advise me on an install date by text. They don't do that with me any more. I have been let down so many times to get a replacement door. How many times until it becomes not acceptable. I will now be writing to trading standards and I will want to see if Trust pilot remove this as I will write an an honest review. I have pictures of the spray paint they used on my door that is in the window to cover up the poor work. Next step is trading standards and the council and possible section 75 of the consumer act”

Safestyle UK 1 star review on 25th October 2021

Helpful Report

Posted 3 years ago

“Absolutely dreadful service!! Had one salesperson and one surveyor visit , to be told later down the line that 1 of my windows had been missed off the survey. Just had a phone call today 22/10/21 to say that they cannot manufacture 2 of my bigger windows 6 weeks down the line! How odd……. As these 2 windows were manufactured 20 years ago , but cannot be made now ?!? Yet, at least 5 of our neighbours have had these exact windows made in the last 3 months! Utter unprofessional time wasters !”

Helpful Report

Posted 3 years ago

“Absolutely dreadful company! Avoid at all costs!!! I had new windows installed but was already broken. It’s been an absolute nightmare trying to get this company to put this right. Numerous phone calls to only be met mostly by terrible customer service. At one point, I was told I’d have to pay for the damage! The day they were meant to install - they never turned up! At the second appointment- they broke the new pane of glass. Today, 21 Oct - they weren’t meant to install the new glass- I was told this morning the parts were unavailable! Though I called the night before to confirm the appointment! And I’ve now been told that they won’t visit till the 3 jan 2022!!!! It’s been an unpleasant and awful experience from start to finish”

Helpful Report

Posted 3 years ago

“I never realised I was had from the offset I should have read this page The real customer reviews before allowing them to direct me to trust pilot The salesperson pretended to phone someone-head office- and offered me an enormous discount almost half the price -it was a Sunday so how stupid am I. Also when I said I wanted a composite door and could I look at a brochure he said I didn't need one that PVC is just as good and looks the same and showed me PVC brochure and only costs £1000 whereas composite door costs £2000. I recently had another older stone house fitted with another company this was £5500 all in and composite front door in duck egg blue & larger windows so I am able to draw a comparison it took them the week to complete took their tine and looks perfect excellent quality Sureseal. I went with Safestyle even though it was £500 more expensive than Sureseal because it could be fitted in 4 weeks and it was. The 2 fitters came from Gloucester the house is in Aberdare Mid Glamorgan South Wales. They flew the windows and doors up in half a day. And results showed this was done at pace. During the installation I noticed the front door was on a slant diagonally and top right window also slanting backwards and to the side. I pointed this out to the younger one off 2 who was there. I showed him the window he was narked & Cross about it The other bloke had gone to fetch some plaster He said he would see what he could do I went home and complained to Safestyle When I went back nothing was changed the older one off the 2 tried to give me some banter about it being an older property I tried to say the windows and doors that came out were straight I never gave them the balance what was owed as not happy The next day some one else was coming to complete the ironmongery on door that is spy hole door nob house numbers safety chain All the above were fitted next day and he said he was a service engineer from Gloucester He gave a similar speel And offered me £500 off the price and I said it wasent enough And I wanted new sorted asap and again refused the balance of payment I had to leave to collect my car from the garage wasent sure if I had locked front door properly as was in a rush The service engineer was in his van opposite when I left the street I had opened and closed door since many times with no problem When I returned I couldn't get back in the house The manager in Pontypool had phoned me as I was on way for my car so I had his phone number When I returned I couldn't get back into house had had no problem previously I phoned Pontypool manager and he sent someone local round He sorted it straight said the mechanism was too tight and he loosened the lock area and it was OK like it was before This gentleman was nice and helpful I said to the Pontypool manager when he came why couldn't I have had someone like that sorting my installation there wouldn't have been a problem then He said they were very busy and asked a Gloucester team to fit mine I said I was unlucky then the salesperson must have had me down as a pushover. I spoke to my friend who is a solictar he went on about windows plumb and Victorian houses trading standards and basically saying they should have done a reasonable installation. Meanwhile it is now 3 weeks later and the manager in Pontypool has also seen house Apparently the new window and door have been ordered So will watch this space and give update The upshot is the quality is no where near the quality of the Sureseal windows The hardware fittings for similar style windows are miles apart and the look off the windows Sureseal were also much cheaper in comparison As for the Safestyle installers it is luck off the draw many off them are no doubt good and if people are not paying for the entire job ( apart from deposit) on completion then they have choice to pay balance or not and if people have signed a contract for monthly payments Safestyle have them over a barrel should the quick as a flash couldn't care less team turn up. The trust pilot reviews I have reviewed their reviews and it says false negative reviews are removed and false positive ones are not so that explains it. So in conclusion it is best to take he trust pilot reviews with a pinch of salt. I will be doing trust pilot review at the end off this story.”

Helpful Report

Posted 3 years ago

“A disaster, I would not recommend them based on my experience. They measured BOTH windows wrong, and then a lack of checking before installation was attempted, meant that BOTH our old windows were removed destructively and the new ones are too narrow for the space. We’ve been left with a complete mess, and a temporary installation which is far from weather tight, and now have to wait for them to be remade. It’s far from ideal, and the windows themselves aren’t seeming good quality at all. Shocked that they are a big company, as they seem like cowboys very sadly. Really upset. Have been saving for years to get this done, it’s really unacceptable!”

Helpful Report

Posted 3 years ago

“Did not turn up to install windows no communication from you as to why not ,when job was done i had 1 window bedroom with a stain in between the glass this was replaced plus proplem with bow window , I've had other problems with the windows in Bow 4 pattern windows are stained in between the glass 2 other widows in Bow have faults, 1 window bedroom needs new plastic strip replaced 1 window kitchen needs lock seeing to as it catches window frame when opening, I have complained 5 times but since I have paid the bill all but £500 pounds no respons from your employees so your customer service not very good”

Helpful Report

Posted 3 years ago

“Safestyle fitted a bay window for me this and it’s fantastic.Fitters were great and they cleaned up.Many thanks so pleased with your company.”

Helpful Report

Posted 3 years ago

“Absolute worst company, avoid. The surveyor took the wrong dimensions for one one window to start with. Two guys came and worked for 2 days to fit the remaining windows a month ago but broke the surrounding wall. We are left with no window sills, broken parts of wall, cold air entering the house through gaps and scaffolding that they put up 4 months ago. We are calling them constantly and still do not have our work finished. Do not use this company”

Helpful Report

Posted 3 years ago

“Had front door fitted five years ago which is now faulty with the varnish all peeling off Have now been waiting a year for an engineer to come and replace it. They have cancelled three times on me already. Excuses include the engineer crashed the van and the engineer had a family crisis! When you request to speak to a manager to complain, they avoid you at all costs! And they never call you to inform you there is a problem on installation day This is the most unprofessional company ever who shows zero empathy for the upset caused, not to mention hours waiting in for the engineer to arrive or hours on the phone to get through to someone. If I could I would have given a minus rating. The front door was incredibly expensive.Once they have your money they wash their hands of you. Avoid at all costs and don't waste your money or time. At present I am still waiting for a manager to call me to sort this mess out but she decided to go home early rather than call me”

Helpful Report

Posted 3 years ago

“Absolute shocking company to deal with! They installed my windows and door with a loose handle. Within a week of the door being installed the paint on my window ledges started flaking off, also the beading on my door started edging away. Made a complaint and I've had to wait 12 weeks for a new appointment to be granted. Engineer on the day for some reason turns up at my billing address instead of my installation address! Then doesn't have the decency to call me back to tell he isn't coming at all due the address discrepancy caused by this company themselves! I've now been told the next available appointment is the 19th October which is another 3 weeks away! Absolutely disgraceful the way this company conducts themselves on the phone and no understanding or compassion for the inconvenience and stress caused by the failings they made on their part. Their shoddy workmanship and poor quality of product for the money I paid is a rip off! Wouldn't even recommend them to my worst enemy!”

Safestyle UK 1 star review on 30th September 2021

Helpful Report

Posted 3 years ago

“I had 2 doors 8 windows fitted and it took half a day which to me was way to fast and now it shows as I'm constantly having issues with the windows if the job was done rite and not rushed I wouldn't need to get these guys back over and over and why should I pay for something if it don't work rite”

Helpful Report

Posted 3 years ago

“I have been trying for 6 months to get replacement front door with no joy , rude and then none contactable. Front door doesn’t lock, shut properly. It is also fading. Back door also doesn’t shut properly. Very poor quality please do not use this company”

Helpful Report

Posted 3 years ago

“When I requested a quote for a front door, I was asked if I was married. I am unsure what my marital status has to do with getting a new front door. Incredibly invasive company.”

Helpful Report

Posted 3 years ago

“Absolutely avoid this company. I had an arched front door fitted by them. The fitter must have been partially sighted or not bothered whether he did a good job or not. It was fitted so badly it didn't lock properly and the top of the door had a massive gap my house was freezing all through winter. It took five months for them to replace it and fit it properly. I raised complaints and eventually I was given a refund of only £130. The front door cost nearly £2k. The woman who gave me the refund Tracey H was extremely rude and treated me like I was asking asking for something that I wasn't entitled to rather than treating me as a customer who had been badly treated from the start. I sent an email about her attitude but received no reply. Avoid them. Do your research and go with a better company where they appreciate customers and care about the work that they do.”

Safestyle UK 1 star review on 24th September 2021

Helpful Report

Posted 3 years ago

“Where do I start and why can't I give zero star? After the installer left on day one (mid March 2021) I noticed wrong handles had been fitted and a window pane was cracked. I phoned them immediately and I naively expected they'd replace these the following day. It took over a month of phone calls and emails that were never replied, when they arrived they didn't bring enough handles. There was a window that was impossible to open because the locking mechanism was mis-aligned, it took till July for someone to come fix it. Those who came on 20th May left without doing a thing because i didn't have parking permits for them. How can that be my responsibility? Despite my repeated complaints that their scaffolding was a security risk because it had platforms at the level of all the windows (back & front) of the house, they left it in place over a month after fitting the windows on 16th March. Meanwhile a painter I had contracted to paint the front of the house couldn't get on with his work and had to be paid compensation. Having seen other people's double glazing window, Safestyle's finished work is shoddy in my opinion. The stress and anguish Safestyle has caused my family even to this date, is huge. I wish we could organise ourselves and take legal action against this scam of a company called SAFESTYLE.”

Helpful Report

Posted 3 years ago

“Dreadful level of service, 7 months from raising issue being told over 12 different calls (none initiated by Safestyles) that I will be compensated. Today I have now been asked to start proceeding via a form including all the information from prior conversations (information all in their system). Engineers who visit and damage doors/windows. Then follow up engineers visit and tell me this is a regular occurrence. The positive reviews all state no issues, don't run the roulette of needing repairs and banging your head against a brick wall. Please please please, don't waste your money. Pay the extra to use a reputable company. Who when issues occur (which is acceptable) will fix properly and not damage further.”

Helpful Report

Posted 3 years ago

“Absolutely AVOID this company. Quick to sell and take your money but AWFUL customer service when you have a problem. Funny how you can install french doors and other windows within a weeks notice but when there is a problem you have no one available for MONTHS! A few months after fitting the doors couldn't lock, close or open properly, was just told 'use another door'. Not really an option when the occupant is registered disabled and this entrance was paramount. I told safestyle I couldn't wait that long so i would pay someone else....they responded with 'that would invalidate the warranty'. Horrific service. Glad i paid someone else as going by the other reviews i count myself lucky this shoddy company didn't return!”

Helpful Report

Posted 3 years ago

“I’ve given this company 1 as I can’t give it 0. Almost 5 years after having work carried out by this company I am still waiting for the necessary work to be carried out to fix my door Never will I recommend this company to anyone, not even my worst enemy.”

Helpful Report

Posted 3 years ago

“It started with very pushy sales, to the point that my partner started arguing, but as they were there we just went with it, it didn’t take long to have issues, as survey wasn’t done right, then fitters didn’t have correct sizes to finish off, then promised to return next day - not arrived for more than a month, had scaffolding for over a week which was very noisy and affected our sleep, it took them many visits to rectify, was no communication on who when and what they’re doing upon arrival, was just literally turning up anytime they wanted. I’m sure I will be replacing windows fitted sooner rather than later as not happy with the quality and installation, as customer service is non existent I won’t trouble myself in asking for anything back…lesson to learn is never to use any company without checking all reviews everywhere first, obvs trustpilot reviews were checked but they were very far from true I would not recommend and would strongly advise to avoid at any cost”

Helpful Report

Posted 3 years ago

Safestyle UK is rated 3.6 based on 1,938 reviews