“My wife and I today visited Sainsbury at Helston ....and we write to say how delighted we are with the superb customer care given by HANNAH at the Argos desk ......She assisted in not only Supplying our Items but also in helping us to access the internet to obtain vital data to complete our purchase without re-visiting the store ....please pass to her the sincere appreciation of her efforts ....she is a particular asset in this competitive retail arena .....kindest regards Marilyn and Anthony Soady ...”
“Pathetic. I placed an online order and delivery was supposed to be done between 9-10pm. I waited till 11.30pm and started calling customer care. They said the delivery cannot take place. We didn't receive any prior intimation about this and we had an house warming party the very next day.
They couldn't even arrange something .they didn't inform us and it's we who had to call and Chase them.
Pathetic!”
“I rushed into a Sainsburys local on Fulham Road SW10 to buy a pizza to share for evening meal. I was very surprised when I opened it just now to see such bad quality processing of a pizza. The tomato was very sparsely spread on the dough and the miserly bit of cheese had to be added to to make it look anyway appetising to eat. I hope I can attach photos to show how really awful it was just stretch out photo for full effect of basically a big pile of pizza dough. I eventually managed to make slightly more presentable but wont buy pizza in Sainsbury again.”
“Cant do a weekly shop as there product shelf life is only a few days.
Phoned to complain was told their policy is a 2 days shelf life, well thats great and there trained picker always pick the newest dates I was told god help the people in the store, smoke salmon 3 days shelf life, really funny how I purchased the same with 9 days shelf life.”
“DO NOT USE THEIR ONLINE SHOPPING
I wish that I had read these reviews before buying.
Firstly, I only went to Sainsburys because I had an £18 off your first online shop over £60. They were unable to provide one of the products which brought the total to under £60 and therefore I ended up paying £18 more than expected.
My ice cream was totally defrosted, and some sausages had a use by date of the following day. I didn't inspect things at the time because the delivery was two hours early, and I was just rushing through the front door when he arrived; in any event, I have never had to inspect every date and receipt with Waitrose or Ocado. I advise sticking to them in future.”
“The men's toilets @ Sainsbury's in Alperton are a disgrace as the urinals & toilet cubicles are dirty with urine & toilet paper all over the floor.
The soap dispensers are often empty.
i use the Sainsbury's in Alperton every day for my lunch as my work is local to the store.
i get on very well with the staff & have told them about the dirty flooded toilets countless times. They told me that the contract cleaners would clean the toilets on an hourly basis before, but now they clean the facilities just once in the morning & once in the afternoon. This surely must be a Health & Safety issue in a food outlet....????
One loyal, but very disgruntled customer.
i look forward to hearing from you ..”
“The men's toilets @ Sainsbury's in Alperton are a disgrace as the urinals & toilet cubicles are dirty with urine & toilet paper all over the floor.
The soap dispensers are often empty.
i use the Sainsbury's in Alperton every day for my lunch as my work is local to the store.
i get on very with the staff & have told them about the dirty flooded toilets countless times. They told me that the contract cleaners would clean the toilets on an hourly basis but now they clean the facilities just once in the morning & once in the afternoon. This surely must be a Health & Safety issue in a food outlet....????”
“Terrible experience with Sainsbury's online shopping. Without previous notice, they decided to replace a blender with another one which was double the price. They did not issue a voucher for the difference, and now they are asking us to return the item to one of their stores that is miles far from us, so it will cost us time and money. And not even an apology! The only positive note is the existence of super nice and friendly drivers, the customer care so far has been unhelpful. Customer care from Tesco and Waitrose is so good and professional instead.”
“Third home delivery in a row with out of date product! I had informed you previously and was reassured it wouldn’t happen again, open packets also delivered, you issue a money off voucher that is then out of date two days later, clearly there’s no one checking what your stores or customer service are actually doing, always out of stock of basics, since the departure of Justin king things have certainly gone downhill at Sainsbury’s”
“Occasionally one makes inadvertent mistakes, but today in the process I discovered a new oxymoron, " Sainsbury's Customer Service"
Having queued in traffic to get into the car park I realised that I did not have a £1 coin to get a trolley. ( Why are Sainsbury's the only supermarket in the area that have this inconvenient system. I went into the store to get some change and found that they have moved the "customer service counter" even further from the door because they have installed even more self service points and a scan as you go service is being introduced.
Why go shopping if I have to do the work myself. Online, same price but someone collects the goods and delivers them home for me. Are Sainsburys trying to get rid of in store customers?
Arriving at Customer services the one lady was busy and a queue waiting to be "served" As I decided to go to another supermarket I saw a "Manager" stacking vegetables. He was less than interested and quite rude. Surely Sainsbury's would do better to pay two extra staff, one to help at customer services and one to stack the vegetables, Win Win and probably a saving for Sainsbury's as well.”
“Get your rancid pasta whilst stocks last !!
Pasta bought 28th August . Use by date 23 sept
Completely ruined evening meal on holiday. Made a complaint they offered me £3.30 in compensation (Pasta cost £1.70).
Bottom line. Be vigilant in this supermarket and don’t bother taking time to report shocking rancid foods.”
“The worst online shopping experience I…
The worst online shopping experience I have ever had.
Cancelled a whole weeks food order an hour it was due to arrive.
Gave me no explanation why it was not coming, just that they had no one to bring it!!!
Had no time to shop with anyone else for that day so left me in the lurch. Will never ever rely on them again.
Whole shop for a party that night......not arrived, just dont take the gamble and dont use them.”
“I have been a Sainsbury's customer for 30 years and this is the first review I have ever written. What a decline in service and quality of product!
In Store (West Auckland, County Durham), regularly fresh fruit and veg, has
gaps/ out of stock, or is of such poor quality, that I've walked out and gone to Tesco's. No real stock on their "Fesh-Fish", counter. Nothing like Morrison's. Even their own brand, household products have been out of stock!
Home Deliveries.
A complete drop in quality and availability. My last four deliveries have had:-,
Six Sainsbury's own products have been substituted with "main brand", higher cost items. 2 qty fresh/ loose Pears, substituted for 4 qty pears, on a wrapped tray, with only two days on their "best buy date"! Ironically, they were, "rock-hard" and even after a week, were inedible. Mushrooms, sent back as they were brown and had no useable life left in them. Loose Broccoli, not available. (Is this part of Sainsbury's initiative to reduce plastic? If so, why send me Broccoli wrapped in plastic? (Plastic wrapped tends to be "loose stalks)" and you cannot check the freshness, on delivery. Choice of wine, is regularly substituted.
My last, "home delivery", cost me an extra £7, as I could not get back onto their,
On-line" site to complete my order!
What a change and not a good one.”
“I have just collected a parcel from sainsburys Whitley Bay Argos, the young man who served me was fantastic so helpful he even helped me to the car and helped fit the parcel into my car wish id got his name so helpful.”
“Poor customer service. My last order was placed online to be delivered with carrier bags. However, to my surprise and despite to be charged with bag delivery, my shopping was delivered with NO bags. I tried to contact Sainsburys since with regard to this, but have not yet received any apologies/refund for the incorrect charge.”
“I barely write reviews but it was really hard not to write one.
Their online service is just bad, really bad, actually even worse than bad. Not sure why even they have an option of online delivery. Maybe only to lose customers who have shopped with them for over 10 years.
Delivery people are great and helpful but when you get delivered products after used date, or just about to expire or 1/5 of your weekly order missing or replaced without any thought not only once but 4 times in a row you ask yourself question WHY?
Just a waste of time and disrespect for a loyal customer. Not worth your time!”
“The only reason I have given them 2 stars instead of one is that I was feeling generous!
Where to start? Well, some air head at Sainsbury thought it a brilliant idea to move in stores like Argos, thus cutting their food section/variety greatly. Now, being a simple housewife who, until 3 years ago, only shopped at Waitrose, I moved all my shopping needs to the hypermarket at Hedge End. Shopping here was fulfilling all of my food needs, and more. However, now this boy wonder has come up with this new idea of combining shops, I can no longer find many of the foods I used to shop for. Also, having a vegetarian in the family, I found their frozen vegetarian food selection almost non-existent.
It is obvious that whoever came up with this wonderful idea has not thought things through, eg. People who visit this supermarket do their weekly shop for, "FOOD". If they want to shop household items, they will go to the appropriate store; they certainly do not want to wade through Argos to get to the now meagre offerings halfway down the store. I am by no means the only person with this view as, I understand, many of the staff have had to suffer abuse from disgruntled shoppers; the car park which was always full to bursting is now less so, with spare spaces. It is not the staff's fault but those people who do not experience the daily life of the customers at these stores.
I, reluctantly, have moved most of my shopping needs back to Waitrose. Reluctantly because Sainsbury was very convenient but, more importantly, Waitrose, unlike Sainsbury, have listened to the customers and have expanded their vegetarian section and also cater for vegans. That, coupled with the price matching and, on a lot of occasions, cheaper pricing, have made Sainsbury both uneconomical and an unattractive shopping experience.”
“Very poor service. First I'm told the van has broken down and they've rebooked my delivery for the next day. It doesn't show up. Customer service useless. All the offers/savings have now elapsed. I won't be using Sainsburys online again after 30 years of being a Sainsburys customer”
“I can not fault the delivery service in my area and have been using it for more than 10 years. They are always within the booked time , the drivers are always very nice people, I am always told if something is near its use by date. What more could I want.”
