Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our 1.5 year old refrigerator/freezer stopped working on NYE. I spent HOURS on the phone in the next 3 days trying to get Samsung and the protection plan company on the same page. Samsung didn’t want to approve the repair, even after receipts and emails were submitted to prove our coverage. On the 10th, a repair person came and was unable to complete the repair because Samsung didn’t include complete notes in their system. He had to order a part, and we set the next appointment for Thursday, the 19th. On the 17th, I got a text from Samsung confirming the repair date of the 19th. The next morning, Wednesday, the 18th, Samsung sent me a text telling me the repair person would be at my house that day. We were out of town until that night, which is why I initially scheduled for the 19th, so it was impossible for us to be there for the repair. The Samsung rep I talked to told me a field tech would be coming to do the repair and the first person was a diagnostic tech. Field techs only work on Mondays and Wednesdays. Of course, the following Monday was already full, so we’re waiting another full week for the repair. The kicker is that I got a text after talking to the rep that said the same repair person who came the first time was on his way to our house. Evidently, the diagnostic tech vs. field tech story isn’t true. I have been thoroughly unimpressed with all but one of the Samsung representatives I’ve talked to, and I’ve spoken to quite a few. IF the repair actually takes place next Wednesday, it will be 26 days with no refrigerator or freezer because Samsung service is inept at best. Twenty-six days. I will never purchase another Samsung appliance!!!”

Helpful Report

Posted 1 year ago

“When it come to hacking, I know of a very good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 18th January 2023

Helpful Report

Posted 1 year ago

“I would not recommend a Samsung product to ANYONE!! We had accidently deleted the OS out of our galaxy book go trying to reset it. I could take care of the issue myself, just needed the drivers for the computer and of course you can not get anything from Samsung online. they have to charge for everything, its ridicules. Anyhow, they could not send me drivers for this computer, it has to go to their service department. Well that's not going to happen. It's now in the trash. DON'T BUY SAMSUNG!!!!!”

Helpful Report

Posted 1 year ago

“Probably the biggest load of rubbish I have ever bought in 75 years is the samsung tablet. Can't even get there own tv plus on it , can't get free view play,bought new one as thought it was the age of my old one , obviously it wasvfaklse economy it's iPad from now on”

Helpful Report

Posted 1 year ago

“I have recently learned that a tablet I bought outright from Samsung Electronics had a software update to which they basically bricked the tablet making it unusable for anyone that owns one. I reached out through multiple avenues and due to it being "out of warranty" they want to charge me for something their software update did. I have never dropped the tablet, it has no physical damage that would cause this issue as when I got it I immediately placed a tempered glass protector and case on it and kept really great care of it. I have talked to a web based tech support, 3 on the phone non native English speakers, 2 text message persons and still have not gotten this issue resolved nor have a functioning tablet. At this point I will never recommend anything else to do with Samsung and their atrocious customer service.”

Helpful Report

Posted 1 year ago

“MY SAMSUNG CELL PHONE IS VIRTUALLY UNUSABLE WITH THE NEW "ANDROID 13.0 and an updated user experience" SOFTWARE UPDATE. I updated my phone on January 10, 2023 @ 7:25pm and my phone has not worked correctly since for any period of time. It freezes, goes black, turns it self on & restarts almost all the time (for perspective, like 4 times in 2 hours). This renders it totally unusable for 5-20 minutes at a time. This causes me to spend that time trying to get it to work (think 20-30 minutes per hour of waisted time). I typed a much more descriptive review, but it randomly evaporated before I was done, and I am NOT willing to retype it. BOTTOM LINE: DON'T EVER, EVER, EVER, CONSIDER BUYING A SAMSUNG PHONE !!!! APPLE HERE I COME1”

Helpful Report

Posted 1 year ago

“Samsung QE75Q60RATXXC is a terrible item, don't waste your money on Samsung! I bought this TV, and after 32 months, it broke down. I called Samsung technical support, who told me that the TV has a faulty circuit on the screen and that the repair costs €903. Samsung's response is "according to Samsung's procedures, internally damaged equipment has been subject to external damage and use outside normal standards which alters its reliability". My equipment is perfectly kept and has never suffered any damage. Run away from Samsung, choose another manufacturer!”

Helpful Report

Posted 1 year ago

“DO NOT EVER BUY SAMSUNG PRODUCTS.Im not going into detail anymore bought there top of the line dishwasher from a shady outfit called andres electronics . Right out of the box it flooded my kitchen destroyed my floors and cabinets. Andres said not their proplem and after a year of dozens and dozens and dozens of phone calls and pics they just told me my warranty is up too bad and hung up.This is a company that is very comfortable with stealing money for a very poor unreliable product.BE AWARE STAY CLEAR OF THIS COMPANY THEY DONT CARE WHAT THEY ONLY THE PROFIT MARGIN RECIEVED!!!!!”

Helpful Report

Posted 1 year ago

“Samung customer service is a mess with verbal aggressive people. They don't regiser your complains, they don't come to repair your product. Samsung oven dual cook, can't be used. don't buy samsung”

Samsung 1 star review on 15th January 2023

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Posted 1 year ago

“I bought $3,000 washer and dryer set and the dryer keeps running and they want me to come out of pocket to get a person to come out look at it and fix it. This company has lost it if they think I’m going to do this and I have spent $3,000 already. Will NEVER buy another Samsung product again.”

Helpful Report

Posted 1 year ago

“I ordered a wireless charger on Nov the 27th 2022,never recieved item,DPD lost it asked for a refund on nov 30th 2022,still waiting for it.They are saying once they recieve item back which DPD lost I will get a refund.customer service is appalling.Trading standards need to look into this company.”

Helpful Report

Posted 1 year ago

“Samsung customer service support is shocking!! They are only interested in their systems and when you call you they loose sight of the purpose of the call with no resolution. Instead your caught up in their processes which frankly speaking has no sight of resolution. They have made 4 attempts to collect my watch all at the incorrect address despite each time I called they assured me that they have the correct address. They will not accept any responsibility of the fact that due to their collection parcels all going to the incorrect address and having taken time to track down the courier company and taking my watch to them, there now remains concerns whether my watch is lost. 15 phone calls later I chased the repair partners who were exceptional in their customer services advised they have not received my watch. How does such a HUGE corporation with such (great products I am sure) get customer service so wrong!!! It appears that Samsung has and will continue to loose customers if they continue with their lack of support. I will never purchase Samsung anything ever again. As soon as this watch returns repaired (whether this side of Christmas) is anyone's guess it's going on ebay. I will cut my losses and be relieved I do not have the misfortune to ever have to contact Samsung ever again. Samsung get a grip of your support services because if the reviews on here are anything to go by your loosing loyal and valuable customers whom without there would be no Samsung -”

Helpful Report

Posted 1 year ago

“I have the Samsung propane dryer DVE(G)45T6100 since April 2021. It takes at least 2 hours to dry a light load and a more normal load (i.e. 6 pair of pants and a couple tops) takes 3 hours to dry, and after 3 hours, the waste band is still damp on the pants. If I use Time Dry, the dryer shuts off well before the time is up. I called Samsung and they said that is a normal time frame for the dryer. I take off the eco cycle, which would make the cycle even longer as it uses less propane. I hate this dryer. My mother's propane dryer takes max 1 hr for the same load. We can only do one load of laundry per evening with this dryer. immensely frustrating and if I could afford it, I'd throw it out”

Helpful Report

Posted 1 year ago

“Samsung isn't making me happy anymore I don't think they're making very many people happy anymore. They've completely forgot about what it was to please their customers. I don't know whether this new management new CEO or what's going on but they surely don't care about customer service or quality anymore it seems they are only after the money I hate to say it but a new company that cared about their customers and made quality products could surely take their loyal customers from them at this point.”

Helpful Report

Posted 1 year ago

“I purchased a Samsung washer. When I got it home and got it set up water sprayed all over laundry room. Repair came with a new piece from Samsung. That piece was broken in the exact same spot. Samsung agreed to exchange the washer. Two months later I am still without a washer. I have called several times and can get no answers. Today I was told it was being shipped to the warehouse then the warehouse would contact me in seven business days....... This has been the worse customer service experience of my life. I have been without a washer for two months.”

Helpful Report

Posted 1 year ago

“The inner screen of the Samsung z3 Fold appeared with a think black line straight through the middle of the hand set and within 1 day it was a thick black line, inner screen stopped functioning and had bubbles appearing on the screen protector. I called Samsung customer repair centre and they issued a repair number, and the phone was collected. So far the experience was good (as expected). However a few days later I received a call stating the phone was out of warranty due the damage on the hinge and wanted to invoice me with a bill for over £500 to repair it. What's estonishing, ever since I bought the phone was covered with a shatter proof protection case covering the entire outer layer of the phone especially the hinge area (photos of which was provided), so it's virtually impossible for any damage to have occured . But they then return the phone back to me with the damage to the side and said we can't do anything about this. The matter was then escalated to the senior management and their response was its not the engineers fault and accused me of damaging the phone. I’m disappointed with the service received, I sent the phone in near perfect condition except the issue with the screen and received the phone with scratches at the bottom corner of the phone. When asked about this i was then accused of damaging the phone myself as "it was not the courier nor the service centre's fault" so when asked who’s fault was it? the response received was a repeat of it wasn’t the service centre or the couriers. I shouldn’t have to mention this but I have been a loyal customer of Samsung Phone since Samsung Note 2 back in 2012 and never once did i complain about the phone as i didn’t have too, however when an issue did arise i.e. the screen on the Samsung fold i was accused of damaging the phone myself despite having the phone protect from all angles as you can see from the images The phone cover was never removed ever since the phone was purchased (the original QR code sticker is still in perfect condition placed at the back of the phone ever since it was first bought!) So now I have a phone with a screen doesn't work and damage to the hinge caused by their repair centre and apparently the matter has been escalated to the highest level and they now consider the matter closed.”

Samsung 1 star review on 10th January 2023

Helpful Report

Posted 1 year ago

“Just eww, rude customer service I have ever seen”

Helpful Report

Posted 1 year ago

“I've got say that this has got to be the worst customer service company I have ever dealt with and judging by the rest of the reviews on here, I am not alone. The people on the end of the phone are really difficult to understand. They are unable to deal with queries and keep quoting a process. Everything has to have a process. They cannot think for themselves. Long story short. I bought a £4,000 TV from them. Since day one any base sound the speaker will vibrate. So I was patient tried different settings, trawled through the Internet and YouTube videos but to no avail. After three weeks I gave up. Looked at the description from Samsung about the twelve speaker system, blah, blah, blah and realised I have been conned. No way the sound is as they described. They offered to change the TV but only if I followed the "process". Basically, you have the TV collected at their convenience. Then you have to wait 7-10 days for it to get back to their investigation centre and only then they will send out a new TV. So if they're doing an investigation to determine whether or not they will replace it, why not say so. If you ask the question they will say no, we are replacing your TV, regardless. So why wait 10 days then? It's wait for it the "process". Whilst looking online I could see many disgruntled customers waiting a lot longer, so I refused. I had to leave it for these guys are like robots, they can't think out of the box, everything is a process. Can't even take a leak without a process it seems. This is going to sound horrible but it's a fact. They are very hard to understand. They repeat your name unnecessarily time and time again. Their communication skills are poor and they repeat the same thing over and over again in the most long winded way. Thereby, making the call three times longer than it needs to be. If your looking to spend £4,000 on a TV, I would spend it elsewhere as if you had a problem you won't get anywhere. I just spent over an hour on a call, speaking with three different people with no resolution. How hard can it be to book a repair? Without a process it seems, impossible. It is so frustrating. Take heed Samsung, your after sales service stinks. Your are worse than the one star I had to give you. Update Finally, they agreed to a refund within 7-10 days of receiving the TV back. Of course that didn't happen. It took another lengthy call to sort that out. I got my money eventually after three weeks but not all of it. That took another week. Also, the TV I traded in I couldn't get back. So a lose, lose situation for me. No apology, refused to investigate my complaint, said they would do that internally and I would not know the result. Shocking behaviour. Avoid at costs. (I have changed my email address, so the order was under ianlogue@ntlworld.com)”

Helpful Report

Posted 1 year ago

“2022, it was not cracked or damaged in any way, it was deemed a warranty repair and was sent off. I took pictures of the phone screen before sending, only to be informed the screen was cracked and would not be under warranty, I even sent the original picture I had taken, they completely ignored the picture stating it was not good enough quality to depict if there was any damage, however it was good enough for them to say it was cracked as per the repair centre photo showing the crack, I pointed out that the crack in their picture did not match what they said my picture showed. We have samsung phones / tablets / smart watch and televisions. Will not buy samsung products again, their loss. Shame on you samsung.”

Helpful Report

Posted 1 year ago

“Extremely poor and unprofessional customer service. Three rescheduled delivery times and when finally the product (refrigerator) was delivered on Friday, January 6th, it gives two error messages. No technician to come and fix, and we are left in a weekend with perishable food and no refrigerator. The customer service said that they would try to help us get tech service on Saturday, but they never followed through with getting back to us regarding the service. It is very inconvenient to have a new refrigerator, that we waited three months for not work and no one to help us resolve this issue.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews