Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have returned the phone for 40 days and they did not refund my money back for 30 days! They are thefts!”

Helpful Report

Posted 1 year ago

“If I could leave negative stars I would... Completely automated service, utterly useless. Spent hours trying to retrieve backup info via my account with no resolution. I've never owned Apple products... I will after this.”

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Posted 1 year ago

“Brought a tv 0JKV3HKTA00394V from samsung. The first thing I noticed one remote was missing, as there are supposed to be 2 and 3 months on still waiting for the remote. After 5 weeks of having the TV, It has a horizontal and vertical lines on it. In total 18 calls made and hours spent on the phone and no resolution. A repair was arranged but then i was advised by the contractors that the tv needs the whole screen replaced and it will take time as the repair needs to be done at my home therefore have to take time off from work. I queried if it can be replaced instead, the contractor said they can put in the request to samsung and see what they say. Instead I got an email from samsung later that the repair has been done and matter resolved. Therefore, phoned samsung today and Neil in India who told me that product replacement is only in the first 3 weeks and now only a repair can happen. Completely and unterly a useless person. He then transferred me to Tony, samsung warranty uk who advised that there is no such thing as product replacement because samsung only do repairs. Tony admitted the even if mistakes were made by samsung, they canot be held responsible for any inconvenience or loss of earnings. He then said he will arrange another repair but for how long my warranty was i need to be transfered to samsung customer serves. Spoke to a female in india, checked my promotional 5 years warranty amd told me it was only 12 months as I failed to register the product in the first 90 days when the product sas ordered, not when it was delivered. I raised this issue, regarding the warranty when I brought the TV and was asked to register the product online on my Samsung account, which I did but apparently this is another form of registration and has nothing to do with the extended promtional warranty. Can not understand any words from samsung staff in India as they have their own English which I canot understand, you get passed from one person to the next and all they do is apologise for their collegeues mistakes, and a really hypocritical and sarcastic way to dehumanise you. No empathy, no call back from managers, they admit making mistakes and even if you are out of pocket or have suffered a financial loss, they will not address that, because it is NOT COMPANY POLICY. How can a company this pathetic and vile operate in the UK.”

Helpful Report

Posted 1 year ago

“I had an ice maker problem with my refrigerator a few years after I bought it. I called their support which was really busy so they had a text message option so I did that. The first support rep told me they would have it fixed for free and that a tech would contact me within 48 hours to come out and fix it. About 72 hours later I got a notice by text the ticket had been closed, nobody contacted me. I contacted them and they said they didn't have a service center in my area so that is why the ticket was closed, so they referred me to a local appliance repair company, and they opened a new ticket where they would reimbursement after it was repaired. I contacted a company they recommended, they came out and fixed it. When I contacted their text message support about the reimbursement the guy didn't seem to understand the ice maker was already fixed and he kept wanting to open a ticket to have one of their techs contact me to make an appointment to come out and fix it. I called the number which wasn't busy this time, and the support rep then said my refrigerator was out of warranty so they wouldn't reimburse me for the repair!”

Helpful Report

Posted 1 year ago

“Customer service sends you in circles when trying to arrange a service/repair. Very frustrating as they all asked for the same information that was apparently already. They also don’t understand what it is you are after. Not impressed”

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Posted 1 year ago

“I just purchased the s23 ultra through Samsung. It came without the pin and cable. Also, l were supposed to get a credit of $150. All the calls go to the Philippine. I have been transferred from one to the other for 6 hours. All refused or disconnect when l asked to talk to supervisor. Or the refused or disconnect me. There is no one available in the USA to help. Maybe their products are good but the are good l would like to said take advantage of their customer.”

Helpful Report

Posted 1 year ago

“Bought tv on 11/15/2022. TV showed only a black screen on 1/12/2023. Customer service told me to take sticker off and send picture to process refund request. A day or two later, was told refund was approved, and I would receive a link to complete terms and conditions of refund. A week later was told had to submit paper terms and conditions along with original sticker. Returned paperwork and sticker in UPS envelope supplied by Samsung. Have confirmation of delivery, but Samsung lost the UPS package. Now denying my refund saying they never received original sticker. Outrageous! Poor customer service and not trustworthy!”

Samsung 1 star review on 14th February 2023

Helpful Report

Posted 1 year ago

“Had a very bad experience with Samsung. I pre-booked Samsung S23 Ultra on 2nd Feb after sale got started. I also bought VIP Pass as they promised to give exclusive offers. But it was not revealed till 1st Feb, even I contacted customer care, they told like 5000rs accessories and 1999rs that I payed for VIP Pass can be claimed during purchase.. I also asked them to call me back to explain offer as they itself don't know on 1st Feb.. But as I requested they called me on 1st Feb evening and explained offer that 5000 accessories wireless adapter and charger is free and 1999 will be deducted from final amount. This is what they said to me. I also pre-booked device on 2nd Feb as I could see two offers.. one is watch and buds for 5000Rs and wireless adapter and 25w charger for free which is worth 5000Rs.. So I booked that day. Till 14Feb morning I don't know about an extra 5000Rs offer there for accessories. When I contacted customer service that when I would recieve my phone,they checked and said that I missed to avail 5000RS accessories coupon. So I called respective support team and raised a dispute via mail. They called me after 4 hours and they are not even polite , he said I did a mistake , I could have called them at time of booking for exact offer. I asked them then y your team missed to inform me offers the before day. He don't have answers for that.. he said it's already availed you cannot avail it again. Seriously samsung product would be good. But customer service is very pathetic and now onwards I won't recommend any one to buy samsung. Worst customer service ever.”

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Posted 1 year ago

“a 11 phone lasted all of 1 yr woud" nt connect to network no service for 2 weeks . replaced it with a a32phone had cannot connect to network after having the phone 5months. customer service is as bad as their products . ps i also had a samsung tv i replaced after 3yrs. if they ha d a minus 1 rating ,that would be to good for samsung.”

Helpful Report

Posted 1 year ago

“Get into your spouses and kids phones and other gadgets without them knowing or suspecting. It feels good and safe to know what your family members and loved one’s does at always without them knowing . I had always thought it was never possible to monitor your partner or children without them noticing, but all thanks to him I am able to view my partners activities without her even knowing. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 11th February 2023

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Posted 1 year ago

“Buy one of their refrigerators from Lowe's 3 months ago, it breaks, and they won't cover the fixes since it's "out of warranty". They won't accept the receipts we have as proof of purchase because it wasn't the original receipt we had. Charged us over $300 for someone to come out and tell us it was a compressor problem and Samsung said they didn't receive any such information.”

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Posted 1 year ago

“Samsung is a joke they're more than happy to take your money for the item your money for the item you purchase but when things go wrong but when things go wrong and fail to work work they make every excuse not to repair not to repair under the warranty under the warranty avoid”

Helpful Report

Posted 1 year ago

“I have had issues with all of my Samsung appliances and customer service has provided zero help each time. Most recently, my refrigerator doors were not level. The reason why they weren’t level is because my door had a water pitcher in it which leaked down the door when I first received it. I called Samsung and they told me to check my water line.. So I got a replacement door through Lowes. When they replaced the door, it wasn’t leveled with the other one and the diverter in the middle wouldn’t close flat when the door shut. I looked in the owners manual and it says to level the door “using the provided snap rings.” I never received any snap rings. I called and they told me that the snap rings are an accessory and do not come with the refrigerator. So I spent $2000 on a refrigerator and they will not provide me a $5 part so the doors will be leveled..”

Helpful Report

Posted 1 year ago

“Customer service rep extremely rude, despite Samsung policy that Manufacturing date is enough for age verification (could not find invoice any more), denial of claim, finally wrote CEO of Samsung and told him about my extremely negative experience.”

Samsung 1 star review on 8th February 2023

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Posted 1 year ago

“Worst company ever 4 numbers to ring for them to say it will cost me to fix my screen protector when it under warranty because they haven't got a store close to me ridiculous next phone will not be samsung”

Helpful Report

Posted 1 year ago

“Don’t buy Samsung. Very poor customer service. I purchased a gas range. The door broke in the first 6 months. The damaged door is a manufacturer or delivery issue. The repair man said it was not repairable and because he put the word cosmetic on the form it made the warranty invalid. So now I have a 6 month old gas range with NO OVEN. Or a $2,500 paper weight. I marked 1 star because I couldn’t mark a minus 5 stars”

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Posted 1 year ago

“What a disgusting company guess that's what you get when there's no competition.”

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Posted 1 year ago

“Don't buy Samsung fridge freezers! Samsung told me to turn the freezer off until the repair man arrival in 5 days & I would be able to claim for perished food. Repair completed perfectly. However, now Samsung are only offering £50 (amount not mentioned previously), so I am now out of pocket to the tune of £400+”

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Posted 1 year ago

“Hands down the WORST phone I have ever owned. I will never purchase any Samsung product again.”

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Posted 1 year ago

“Two phones a11& a32 didn't work a little after a yr a32 389 days. Had tv had be repaired in less than a year.It was replaced after 3yrs. Picture was bad,it had a shadow. I have a Sony that's 15 yr old.”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews